Really pleased with my new locks. They look fantastic Easy to use website with easy options for payment and very good prices. Great customer service especially since I had lots of questions and a retu... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I ordered blank keys from the illustration on the website. When they arrived, I found that the front of the key (as illustrated) matches my original but the back of the key (not illustrated) does not... Ver mais
A empresa respondeu
I am a first time customer and will definitely use Keystation again! Initial telephone advice from a very knowledgeable guy, and suggested solution to replace a broken Kia Sportage Fob Key! Amazed to... Ver mais
Ordered from here as one of the few companies that has proper measurements of the locks on it's site. Quick delivery and refundable as my lock wasn't in that ridiculous plastic packaging which once... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.
Informações de contato
Reino Unido
- lockstation.co.uk
4,2
Muito Bom
522 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 70% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy to order and an exact replacement…
Easy to order and an exact replacement for the original door lock.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Lockstation
Thank you so much for the 5 stars! ⭐⭐⭐⭐⭐
We’re delighted to hear it was easy to order and that the lock was an exact replacement for your original 🔒👌 That’s exactly what we aim for!
We really appreciate your support and hope to help you again in the future 😊
Kind Regards
Lockstation Team
Think twice before ordering
Think twice before ordering. Nobody answers the phone. First you are on hold for awhile, then you get cut off. Tried several times. I had a question about my order.
Ordering on the website was not clear either. They had my card details from a previous order long ago, but did not allow me to log in as user.
I will not use again.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Lockstation
Hi there,
Thanks for your review. We’re not able to find an order under your details, so we don’t seem to have had the chance to serve you yet. If you intended to purchase from us, please get in touch so we can assist and make things right 😊
Kind Regards
Lockstation Team
Resposta da Lockstation
Thanks for your review, Valerie! ⭐⭐⭐⭐
We’re glad to hear your order arrived on time and in great condition 🚚📦
If there’s anything we could do to make your experience a 5-star one ⭐, we’d love to know!
Kind Regards
Lockstation Team
Ultion thumbturn cylinder locks
Ordered two Ultion thumbturn cylinder locks, to be supplied with the same key. Locks arrived promptly within a few days and were a perfect fit for the doors.
27 de janeiro de 2026
Resposta da Lockstation
Thanks so much for the 5 stars, Stuart! ⭐⭐⭐⭐⭐
We’re thrilled to hear your Ultion thumbturn cylinder locks arrived quickly and were a perfect fit for your doors 🔒👌 It’s great they all work on the same key too — convenience at its best!
We really appreciate your support and hope to help you again in the future 😊
Many thanks
Lockstation Team
Resposta da Lockstation
Thanks so much for the 5 stars, John! ⭐⭐⭐⭐⭐
We’re delighted to hear you’re happy with the quick delivery 🚚💨 and the excellent quality of your lock cylinders 🔒💪
Your support means a lot to us — thanks again!
Many Thanks
Lockstation Team
Item delivered was damaged but replaced…
Item delivered was damaged but replaced quickly and without any hassle.
27 de janeiro de 2026
Resposta da Lockstation
Thanks so much for the 5 stars, John! ⭐⭐⭐⭐⭐
We’re glad we could quickly replace your item and make the process hassle-free 🚚✅ Your patience is much appreciated, and we’re happy everything worked out smoothly!
Kind Regards
Lockstation Team
Wrong item sent, no refund
Wrong item sent. As I opened it, they are refusing to accept the return.
26 de janeiro de 2026
Resposta da Lockstation
Hello,
I am very sorry to see your 1 star review.
After checking all the emails there was never any mention of us refusing to accept the return and in fact a return label has ben sent to you to enable you to send the part back free of charge.
Please kindly remove your false review.
Kind Regards
Lockstation Customer Service Team
I am very happy to have come across…
I am very happy to have come across Lockstation.
This was my 2nd purchase from Lockstation because they seems to be only one who is selling the 30 year old handles that I needed to replace.
Delivered on time.
Thank you
5 de janeiro de 2026
Resposta da Lockstation
Thank you so much for the 5 stars! ⭐⭐⭐⭐⭐
We’re thrilled to hear you found us and that we could help with those rare 30-year-old handles 🔑⌛ It’s fantastic to have you back for a second purchase!
We really appreciate your support and are always here when you need us 😊
Many Thanks
Lockstation Team
5 star
Website very easy to use, items ordered were delivered in good time. Will definitely use again.
5 de janeiro de 2026
Resposta da Lockstation
Thanks so much for the 5 stars, Matt! ⭐⭐⭐⭐⭐
We’re glad you found our website easy to use 💻👌 and that your items arrived on time 🚚📦
We really appreciate your support and look forward to helping you again in the future! 😊
Kind Regards
Lockstation Team
Resposta da Lockstation
Thanks so much for the 5 stars, Patrick! ⭐⭐⭐⭐⭐
We’re glad you enjoyed our selection 🛠️🔑 and appreciate your support.
Looking forward to helping you again soon!
Many thanks
Lockstation Team
No installation instructions provided
No installation instructions provided, none available when I enquired, no answer when I asked for the manufacturers contact details.
5 de janeiro de 2026
Resposta da Lockstation
Hi there,
We’re really sorry to hear about your experience and the frustration caused 😔. That’s definitely not the standard we aim for.
Please get in touch directly at [your support email/phone] so we can provide the installation instructions and the manufacturer’s contact details right away, and make this right for you.
Kind Regards
Lockstation Team
Great price and quick delivery.
5 de janeiro de 2026
Resposta da Lockstation
Thanks so much for the 5 stars! ⭐⭐⭐⭐⭐
We’re glad you were happy with the price 💰 and speedy delivery 🚚💨
Your support means a lot — thanks again!
Kind Regards
Lockstation Team
Item as described
Item as described. Did the job and reasonable cost. Delivery on time too!
5 de janeiro de 2026
Resposta da Lockstation
Thanks for your review! ⭐⭐⭐⭐
We’re glad to hear the item was as described, did the job 🔧, and arrived on time 🚚✅
If there’s anything we could do to make your experience a 5-star one ⭐, we’d love to know!
Kind Regards
Lockstation Team
Worst company ever
Worst company ever. I have paid extra for a next day delivery, 6 days later still no delivery. No response on phone calls, no reply to emails. When they finally replied 2 days ago they have advised that will be delivered the next day. No sign of my order yet.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Lockstation
Hi there,
We’re very sorry for the experience you’ve had 😔. This is far from the service we aim to provide, and we completely understand your frustration.
Please contact us directly at [your support email/phone] with your order details so we can urgently track your delivery and resolve this for you as quickly as possible. We want to make this right.
Kind Regards
Lockstation Team
100%. Had a couple of hiccups to start with…
Had a couple of hiccups to start with just because of their new phone system. Web site was easy to order next day delivery didn’t happen but they refunded the postage all parts were correct and what I ordered. Prior to buying from this company I spent ages trying to get the hinges I needed they had them. Will definitely use again
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Lockstation
Thank you for your detailed review, Andi! ⭐😊 We really appreciate your patience while we worked through a few early hiccups with our new phone system 📞. We're glad to hear the website made ordering easy and that the parts you received were exactly what you needed 🔩.
Apologies again that the next day delivery didn’t happen, but we’re pleased we could resolve this by refunding the postage 📦. It’s great to know you were finally able to find the hinges you’d been searching for!
Thanks again for your support, and we look forward to helping you again in the future 👍.
Kind regards,
Lockstation Team 🔐
Key works great, quick delivery
Delivery was quick and it was easy to order what I needed. The master key works great as I have two locks of the same series but different numbers. Wasn't sure if they needed separate keys so just ordered a master one. Thank you
24 de novembro de 2025
Resposta da Lockstation
Thank you for your great review! ⭐😊 We're really pleased to hear the ordering process was easy and that your delivery arrived quickly 📦🚚.
It's also great to know the master key worked perfectly for your locks 🔑. If you ever need any help or advice in the future, we're always happy to help.
Thanks again for your support!
Kind regards,
Lockstation Team 🔐
Resposta da Lockstation
Thank you for your fantastic review, Scott! ⭐😊 We're thrilled to hear you found our website easy to use, enjoyed quick delivery 📦🚚, and are happy with the quality of the hinges 🔩.
We really appreciate your support and look forward to helping you again soon!
Kind regards,
Lockstation Team 🔐
Helpful and fast
Didn't know my exact model , wanted to DIY to save some cash cheapest offer from a locksmith was 200 with their help i got the correct lock and installed for 80 thanks to the team for help
24 de novembro de 2025
Resposta da Lockstation
Thank you for your wonderful review! ⭐😊 We're so glad we could help you find the right lock and save you money 💰🔐. It’s great to hear that our team’s guidance made your DIY installation easy and successful 🛠️.
We really appreciate your support and look forward to helping you again in the future!
Kind regards,
Lockstation Team 🔐
Resposta da Lockstation
Thank you for your fantastic review! ⭐😊 We're delighted to hear you found our online shop easy to use and that your keys arrived promptly 📦🔑.
We really appreciate your support and look forward to serving you again!
Kind regards,
Lockstation Team 🔐
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