Loeah Avaliações 

536
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Delivery took forever, however, I got lucky first time with the right fit and they are incredibly comfy. However, I don't think the absorbency is quite as good as claimed. On my heaviest days I am g... Ver mais

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Avaliado com 4 de um total de 5 estrelas

Find them comfortable, don’t leak , handy to have separate pad to add if needed for long journey. Finding much better than disposable pad , or pants have stopped my order for disposal pads so what I s... Ver mais

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Avaliado com 4 de um total de 5 estrelas

I feel the pants become a little loose during the day apart from that they feel fine. I haven’t had a leakage whilst wearing them so I cannot comment on their effectiveness. However I have worn th... Ver mais

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Avaliado com 4 de um total de 5 estrelas

I believe the briefs will be very absorbent however at the moment I don’t need them to be so absorbent. I only need security in case of slight leakage so I would prefer an absorbency panel which is a... Ver mais

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Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

536 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 99% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(536)

530 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Purchased 6 pairs now for my daughter!

Purchased 6 pairs now for my daughter, she finds them reliable and comfy and no longer worries about unexpected leaks during the school day! Also a life saver for dance as barely visible under dance wear. Fab product!

9 de outubro de 2026
Avaliação não solicitada
logotipo da Loeah

Resposta da Loeah

Hey Laura,

Thank you so much for your lovely review! It's wonderful to hear your daughter feels so confident, both at school and on the dance floor. Knowing she can focus on her day without worrying about leaks is exactly why we do what we do.

We hope she keeps enjoying them, and happy dancing to her!

X Loeah 💕

Avaliado com 5 de um total de 5 estrelas

Soft comfortable brief - does the job.

It took a few purchases to decide which style was best for me. Now I am really happy with the seamless brief style and I now have got quite a few. They are very soft and comfortable. I feel perfectly comfortable when out and about wearing them.

9 de outubro de 2026
Avaliação não solicitada
logotipo da Loeah

Resposta da Loeah

Hey Sue,

Thank you so much for your lovely review! Finding the style that feels just right can sometimes take a little trying, so we're really happy you've found your favourite. It's great to hear you feel so comfortable and confident wearing them every day.

X Loeah 💕

Avaliado com 5 de um total de 5 estrelas

I was quite sceptical before ordering…

I was quite sceptical before ordering as my daughter and I have tried period knickers before with varying success.
I was reassured to see the size guarantee as I was unsure which size we would need.
I needn’t have had any concerns. The underwear fits great, works and doesn’t feel bulky or make any noise. We are very happy with them and I wouldn’t hesitate to recommend.

14 de setembro de 2026
Avaliação não solicitada
logotipo da Loeah

Resposta da Loeah

Hey Candice,

Thank you so much for your lovely review! We completely understand feeling a little unsure at first, especially after mixed experiences with other brands. So it's really great to hear that both you and your daughter are so happy with them.

Thanks for recommending us, and we hope they keep you both feeling comfortable and confident every cycle!

X Loeah 💕

Avaliado com 1 de um total de 5 estrelas

Poor quality

I ordered 7 pairs; all arrived in the same sealed bag with a warning that breaking the seal would render returns impossible. I understand that underwear is a hygiene product, and I would have been prepared to take a risk on a single pair, but since all were sealed in a single pack, I couldn't return any of them even though I'd only tried on one.

In spite of having ordered the most absorbent style, I had leaks over the sides of the gusset.

After first wash, the adhesive on the unstitched seams completely came apart. Admittedly I washed on warm rather than following the instructions to wash cold (I'd argue a design flaw: hygiene products really should be washed hot). But I own several other brands of period underwear, which I've worn and washed on my machine's hygiene plus cycle for years without issue.

I'm very disappointed in having spent such a lot of money on what is now a pile of rags.

9 de outubro de 2026
Avaliação não solicitada
logotipo da Loeah

Resposta da Loeah

Hey Megan,

We're really sorry to hear about the issues you've experienced with your order. That's definitely not what we want for anyone, especially after investing in several pairs.

Our warehouse handles a large number of orders every day, so unfortunately we aren't able to accommodate specific packaging requests. We appreciate your understanding on this. We do know that finding the right size and style online can be tricky, which is why we offer our Fit Guarantee on your first order.

We'd really like to look into this properly with you, including the leaks and what happened after washing. To make sure we can offer the right solution, we'll need a few more details from you. Could you please send us an email at info@loeah.co.uk? We'll be happy to help you further from there.

X Loeah 💕

Avaliado com 5 de um total de 5 estrelas

Good customer service when I have issue…

Good customer service when I have issue with my order. Would recommend

9 de outubro de 2026
Avaliação não solicitada
logotipo da Loeah

Resposta da Loeah

Hey Art,

Thank you so much for your review! We're really glad our team could help you sort things out with your order. It means a lot that you'd recommend us!

X Loeah 💕

Avaliado com 4 de um total de 5 estrelas

Confusing but reasonable

I really don’t understand how two pairs ordered from the same advert, just different colours can arrive as different sizes ( but both labelled the same) and in two different materials, but here we are… 🤷‍♀️ she likes them both ( even though the larger pair leaked - not totally unexpected given the size discrepancy) I also didn’t notice that they come from China rather than the UK, and as the company like to say to people - it does say on the website (you just have to go digging for it, it’s not obvious at all. ( again, my fault for assuming the UK email and address meant they’d come from the UK)
Overall she likes them - the cotton pair are very comfortable. The larger pair are bamboo ( which I’d have thought she’d prefer, but apparently not!) which is why I don’t understand the difference - all I changed when I ordered both was the colour 😆

7 de outubro de 2026
Avaliação não solicitada
logotipo da Loeah

Resposta da Loeah

Hey Trudi,

Thank you for your honest review! We're really glad to hear your daughter likes both pairs, and that the cotton ones have become such a comfortable favourite.

Thanks for pointing out the difference between the two pairs. We completely understand that this can be confusing when you've only changed the colour, so we'll take your feedback on board to make this clearer on our website.

We also appreciate your feedback about the shipping information. Our stock is stored right next to our factory, so we can send orders straight to our customers without an extra warehouse step in between. We'll look at how we can make this easier to find for everyone.

Thanks again for taking the time to share your experience with us!

X Loeah 💕

Avaliado com 5 de um total de 5 estrelas

Great customer service

6 de outubro de 2026
Avaliação não solicitada
logotipo da Loeah

Resposta da Loeah

Hey Nicola,

Thank you so much for your review! We're really happy to hear you had a good experience with our team. If you ever need anything else, we're always here to help.

X Loeah 💕

Avaliado com 5 de um total de 5 estrelas

Great customer service

This was my first experience ordering from Loeah and I am really impressed with the range of styles and colours available and their customer service. When my first order arrived and didn’t fit, I’ve been able to order a replacement size for free under their fit guarantee. Email support is easy and swift when needed.

8 de outubro de 2026
Avaliação não solicitada
logotipo da Loeah

Resposta da Loeah

Hey Alice,

Thank you so much for your kind review! We're really happy to hear your first experience with us has been such a positive one. Choosing the right size online isn't always easy, so we're glad our Fit Guarantee could help you find a better fit.

We hope your new pairs feel perfect and that you enjoy wearing them!

X Loeah 💕

Avaliado com 5 de um total de 5 estrelas

We can’t get enough off Loeah !

We can’t get enough off Loeah !
I bought for my daughter two pair of period pants and she wasn’t sure if she was going to like it as she had a few from another brand.
When she started wearing, she said she felt more comfortable compared to the brand she had previously.
She can’t get enough, love it and I bought a few more pairs and added some for me too!
Highly recommend it! ❤️

8 de outubro de 2026
Avaliação não solicitada
logotipo da Loeah

Resposta da Loeah

Hey Ju,

Thank you so much for your lovely review! It's so nice to hear your daughter feels this comfortable in our underwear, especially after trying other brands. And how fun that you've joined in too! We hope you both enjoy your new pairs.

X Loeah 💕

Avaliado com 5 de um total de 5 estrelas

Very nice quality items

Very nice quality items - also love the colours! Excited to try them.

8 de outubro de 2026
Avaliação não solicitada
logotipo da Loeah

Resposta da Loeah

Hey Mathilde,

Thank you so much for your lovely review! We're so happy you like the quality and the colours. We hope you'll love wearing them just as much, and we'd love to hear how you get on!

X Loeah 💕

Avaliado com 1 de um total de 5 estrelas

MINUS STARS IF I COULD

If I could share the photos of the intact seals on here I would. They're liars, absolute joke of a company no wonder they changed their name

MINUS STARS IF I COULD – ABSOLUTELY DISGRACEFUL COMPANY!

WARNING: YOU CANNOT RETURN THIS PRODUCT!

I would give this company minus stars if that were possible. Their returns process is an absolute disgrace.

I was specifically asked to provide photographs showing that the product's seals were intact. I did exactly that, sending clear photographic evidence showing BOTH seals completely intact and unbroken.

Despite this undeniable evidence, the company then refused my return, claiming the product had been opened!

How can a product be considered opened when both security seals are clearly intact? It is completely absurd.

This feels like a deliberate attempt to avoid accepting returns, regardless of the evidence provided.

DO NOT WASTE YOUR MONEY WITH THIS COMPANY. Their customer service is appalling, their returns process is a complete farce, and their treatment of customers is unacceptable.

AVOID AT ALL COSTS. Based on my experience, I consider this company a complete scam.

8 de outubro de 2026
Avaliação não solicitada
logotipo da Loeah

Resposta da Loeah

Hey Sarah,

We're sorry to hear you're so disappointed, and we'd like to explain how this works.

Asking for a photo is part of our standard return process. Because our underwear is a hygiene product, we need to make sure the seal is still intact and undamaged before we can accept a return. As stated in our Exchange and Return Policy, once the seal of a package has been opened, a return is no longer possible.

We carefully reviewed the photos you sent us. Unfortunately, they clearly show that the seal on one of the two packages has already been broken, which means we're unable to accept this return.

We understand this isn't the outcome you were hoping for. If the issue is the fit, we're happy to look into what's possible under our Fit Guarantee. Feel free to reply to our email and we'll gladly help you further.

X Loeah 💕

Avaliado com 5 de um total de 5 estrelas

I didnt change the size on the online…

I didnt change the size on the online order form and ordered a size 5 sizes to small????. I am an old lady.!!! Despite this they are sending me another parcel with the correct size. Just have to pay postage. Good customer service

8 de outubro de 2026
Avaliação não solicitada
logotipo da Loeah

Resposta da Loeah

Hey Carol,

Thank you so much for your kind review! Don't worry, these little mix ups happen to all of us. We're really glad we could help and that the right size is on its way to you. We hope they fit you perfectly and feel lovely and comfortable!

X Loeah 💕

Avaliado com 1 de um total de 5 estrelas

Not sure how they call these period pants

They do not work. I've been using period pants for several years now so I know what they're meant to do and to wash the pants before wearing, did that with these ones. Even waited for a lighter day to test but they do not work. Not sure they're even period pants, rather just pants with a thicker gusset given how poorly they performed. Avoid. Go for Wuka instead or even Modibodi (although their quality is dropping).

23 de setembro de 2026
Avaliação não solicitada
logotipo da Loeah

Resposta da Loeah

Hey Karen,

We're really sorry to hear your underwear didn't perform the way you expected. That's definitely not the experience we want anyone to have, especially when you already know how period pants should feel and work.

Every flow is different, and our models also vary in absorbency, so we'd really like to take a closer look at your order and see how we can help. Could you please send us an email at info@loeah.co.uk? We'll be happy to look into this with you and find a suitable solution.

X Loeah 💕

Avaliado com 5 de um total de 5 estrelas

Service is fantastic

Service is fantastic! I made an error in the size and was dealt with in a superb and fast manner! I have not worn the underwear for a long time but they feel secure.

5 de outubro de 2026
Avaliação não solicitada
logotipo da Loeah

Resposta da Loeah

Hey Shila,

Thank you so much for your kind review! Picking the right size online can be tricky, so we're really glad we could sort it out for you quickly. We hope you'll love wearing them even more as you get used to them, and we'd love to hear how you get on!

X Loeah 💕

Avaliado com 4 de um total de 5 estrelas

Love love love!

I honestly love this underwear, it's so much better than anything else I've tried! I wish the different pairs were sealed separately somehow so you could try a pair on for size/comfort without committing to your whole order in case they're not quite right but that's a small issue. I'd definitely recommend them to anyone.

13 de julho de 2026
Avaliação não solicitada
logotipo da Loeah

Resposta da Loeah

Hey Becky,

Thank you so much for your lovely review! We're so happy to hear our underwear has become your favourite.

We really appreciate your feedback about the packaging. We're currently working on improving our packaging, so suggestions like yours are really helpful. In the meantime, we understand that finding the right size online can be tricky, which is why we offer our Fit Guarantee on your first order, so you can still exchange for a size that suits you better.

Thanks again for recommending us!

X Loeah 💕

Avaliado com 1 de um total de 5 estrelas

Stay away from Loeah

Following on my last review from early September 2026.

My order from the 16th of June have not be delivered; despite my efforts to ask Loeah to be held accountable they refusal to be helpful has been very disappointing.

They firstly asked too many time to be patient and wait for my parcel to come. After 2 months of wait, my patience ran out and I asked for a refund.
Loeah never took responsibility for the parcel and said it was "out of their hands" , they never offered to resend my order (value <£100).

I then had to apply for a chargeback with the bank. A chargeback gives a business 45 days to respond or act. If after 45 days they have not responded to the bank or found a solution with the customer, the bank refunds the purchase.
Even then Loeah chose to make me wait the full 45 days instead of refund straight away. That was a choice from them claiming they "couldn't do anything now the charge back had been applied".

This company doesn't not care about their customers and have terrible customer service.

I strongly recommend to buy from a different brand who will choose to do what it takes to keep you satisfied, especially with Period pants!! Not like I ordered chocolate.

My period had started again after a pregnancy with early signs of endometriosis, i just wanted comfy underwears. Now getting my refund 4 months later...

6 de outubro de 2026
Avaliação não solicitada
logotipo da Loeah

Resposta da Loeah

Hey,

We're really sorry for the inconvenience and frustration this has caused you. Waiting this long for an order is not the experience we want anyone to have, especially when you're simply looking for comfortable underwear during your period.

To look into this properly, could you please send us an email with your order number or the email address used to place the order? Unfortunately, we're unable to find your details based on this review alone, so we can't assist you further until we receive this information.

Please also note that before a refund can be processed for a parcel that hasn't arrived, we first need to open an investigation with the courier. Once we have your details, we'll check the status of your order and let you know the next steps as quickly as possible.

X Loeah 💕

Avaliado com 5 de um total de 5 estrelas

The underwear has completely changed my…

The underwear has completely changed my period experience. Customer service is fantastic and goes out their way to ensure you have a comfortable fit!

2 de outubro de 2026
Avaliação não solicitada
logotipo da Loeah

Resposta da Loeah

Hey Olivia,

Thank you so much for your wonderful review! It's amazing to hear our underwear has made such a difference for you. We're also really glad our team could help you find a fit that feels just right. Wishing you many comfortable cycles ahead!

X Loeah 💕

Avaliado com 5 de um total de 5 estrelas

Fabulous experience very very helpful…

Fabulous experience very very helpful would 100% recommend to anyone to use

6 de outubro de 2026
Avaliação não solicitada
logotipo da Loeah

Resposta da Loeah

Hey Sandi,

Thank you so much for your lovely review! We're really happy to hear you had such a great experience with us, and it means a lot that you'd recommend us to others.

X Loeah 💕

Avaliado com 5 de um total de 5 estrelas

LOVELY SEAMFREE UNDERWEAR

LOVELY SEAMFREE UNDERWEAR. Great for under white trousers if your on your period or have a leaky bladder.

Easy ordering and shipping process.

5 de outubro de 2026
Avaliação não solicitada
logotipo da Loeah

Resposta da Loeah

Hey Natalie,

Thank you so much for your lovely review! We're so happy to hear you feel confident wearing them, even with your lighter outfits. That kind of freedom is exactly what we want for everyone, whatever the reason.

It's also great to hear everything went smoothly from ordering to delivery. Thanks for choosing Loeah!

X Loeah 💕

Avaliado com 5 de um total de 5 estrelas

Placed my first order during the…

Placed my first order during the rebranding sales and tried the period underwears when they arrived but they didn't fit unfortunately. Read about the Fit Guarantee before purchasing so I messaged customer service team straightaway. Got a reply few days after where they offered me a replacement for the underwears that didn’t fit and advised I only need to cover the shipping cost. Overall, I'm very happy with their customer service and would recommend to give it a try if you are worried about not getting the right size the first time.

5 de outubro de 2026
Avaliação não solicitada
logotipo da Loeah

Resposta da Loeah

Hey Catherine,

Thank you so much for sharing your experience! Finding the right size online isn't always easy, so we're really glad the Fit Guarantee gave you that extra peace of mind with your first order.

We hope your new size fits you perfectly and that you'll enjoy wearing them. Thanks for recommending us!

X Loeah 💕

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