Lola Health Avaliações 

173
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Outstanding service from start to finish, easy to order and book, customer services were very helpful in between with some things I was struggling with. The doctors report/comments/advice was clear a... Ver mais

Avaliado com 3 de um total de 5 estrelas

No support phone contact number. My process of shipment was STOP by DHL due to account Credit Stop. Still working on resolving issue but is going good so far with support communication.

Avaliado com 5 de um total de 5 estrelas

Lola Health was so easy to deal with everything was super straight forward my husband and I both had tests and the responses to the test were well explained and with good advice. would highly recommen... Ver mais

Avaliado com 5 de um total de 5 estrelas

The whole process was prompt and straight forward. I booked a phlebotomist then changed the time slightly to suit a subsequent meeting. Unless you are highly competent at drawing blood I strongl... Ver mais

Detalhes da empresa

  1. Exame de Sangue
  2. Centro de Diagnósticos
  3. Serviço de assistência médica domiciliar

Escrito pela empresa

We are a home blood testing service where all tests include a home appointment for a nurse to take the blood sample. The nurse will send your sample to the lab for analysis, which are the same labs the NHS uses, and your results come with a Doctor review also. Lola was created due to our frustrations with the other servics which are expensive, do not contain enough markers and they use fingerprick testing which is both unpleasant and unreliable. Our tests cost less, we do a full analysis and the prices includes the nurse blood collection and doctor review.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

173 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(173)

38 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

First time using the service

First time using the service . Prompt communication leading up to postage and arranging appointment .
Phlebotomist Kwun Yi Ng was polite and professional .
Would use the service again in the future.

24 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Takes money but never turns up

Quite a lot of money for a blood test that no one turns up. Apparently a nurse was going to turn up in the morning. No one tunes up. Then in the evening. No one turned up. Don't waste your money and just ask your GP doctor as they're have a right to do blood tests.

17 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

From the begining Lola health have been…

From the begining Lola health have been very good. I found them on Google. Booking was very easy. The nurse came out and was nice, polite and early. I had confirmation emails and texts to update me where my blood tests were in the system. The results came back in around 4 days. I am very pleased with the service.

3 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Great service, reliable and fast, with easy to understand results. Having a nurse taking your blood at home is the main selling point for me. Will be good to see more test that can’t be done on the NHS like HOMA IR, Hcy etc and be able to tailor what test you want

11 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

What a great service

What a great service, I was after a blood test, without seeing a doctor or going to a private hospital, I ordered the test, it arrived the next day, a lovely lady came to take my bloods a few days later at home, I had the results in 3 days, it was easy to read and understand, plus a doctors note at the end to discuss any issues within the report. It has reassured me with some of my health issues, and given me an insight of things to keep an eye on.

12 de junho de 2025
Avaliação não solicitada
logotipo da Lola Health

Resposta da Lola Health

Hi Zoe, thanks so much for your lovely message — I’m really glad to hear everything went smoothly and that the results gave you some peace of mind. That’s exactly what we hope to offer! If you ever need anything else or want help picking another test down the line, I’m here.

Cheers,
Marie

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Very quick getting back with the results

9 de junho de 2025
Avaliação não solicitada
logotipo da Lola Health

Resposta da Lola Health

Hi Michelle,

Thank you for the lovely feedback — I’m so glad you were happy with the service and the quick turnaround on your results.

If you ever need anything or want to test again in future, we’re here to help.

Cheers,
Marie

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service! The whole process was real easy. The Phlebotomist came to my home to draw blood at exactly the time I had booked, it was super professional.

The results were also quick and I added on a few specific biomarkers that I needed to track for my cholesterol.

Can’t fault anything. I’ll be booking again in 6 months.

6 de junho de 2025
Avaliação não solicitada
logotipo da Lola Health

Resposta da Lola Health

Hi Justin, thanks so much for your kind words — I’m really glad everything went smoothly and that the process felt easy and professional for you. Great to hear the extra markers were helpful too!

We’ll be here whenever you’re ready to book again — just let us know if you need anything in the meantime.

Cheers,
Marie

Avaliado com 5 de um total de 5 estrelas

Easy, fast & quick responses

I recently used Lola's service, and I was very impressed. The customer service team was incredibly friendly, responsive, and helpful, making the entire process seamless from start to finish.

What truly stood out was the convenience of the phlebotomy service. The phlebotomist came directly to my home, saving me the hassle of traveling to a clinic or lab. This made the blood draw experience both easy and stress-free.

The report I received was detailed, easy to understand, and reviewed by a doctor, which gave me confidence in the accuracy and reliability of the results.

I highly recommend Lola for anyone looking for a convenient and professional service.

11 de abril de 2025
Avaliação não solicitada
logotipo da Lola Health

Resposta da Lola Health

Hi Nicole,

Thanks so much for the lovely message — it really means a lot! 😊

We’re so glad everything went smoothly for you, especially with the home visit and how easy it felt from start to finish. Great to hear the report felt clear and reassuring too — that’s exactly what we aim for.

If you ever need anything else or have questions down the line, just shout. We’re always here to help!

Cheers,
Marie

Avaliado com 5 de um total de 5 estrelas

Absolutely unbelievably efficient…

Absolutely unbelievably efficient service. I posted my blood tests lunch time and the results were processed already by the following day in the afternoon. I love the text updates and the app is a brilliant idea. I will definitely be using this service again. Thanks very much!

7 de maio de 2025
Avaliação não solicitada
logotipo da Lola Health

Resposta da Lola Health

Hi Charl,

Thanks so much for the lovely feedback — really glad to hear everything went smoothly and quickly for you! 😊 We're always here if you need us again, and really appreciate you taking the time to share.

Cheers,
Lai

Avaliado com 5 de um total de 5 estrelas

Fast results with thoughtful dr letter

The whole experience was excellent. The blood draw was painless and the letter from the doctor that came with the results was thoughtfully written. I'll be using Lola again next year for sure.

1 de maio de 2025
Avaliação não solicitada
logotipo da Lola Health

Resposta da Lola Health

Hi Nick,

Thank you so much for your kind feedback — it means a lot to hear you had a smooth experience and that the doctor’s notes were clear and thoughtful. I’ll be sure to share your message with the team.

We’d love to support you again next year, and if there’s anything you need in the meantime, just let us know.

Cheers,
Marie

Avaliado com 5 de um total de 5 estrelas

very quickly and efficiently

25 de abril de 2025
Avaliação não solicitada
logotipo da Lola Health

Resposta da Lola Health

Hi Marcin,

Thank you so much for the 5-star rating and for your kind words! We're really glad to hear everything went quickly and efficiently for you.

If there's anything else we can help with, just let us know — we're always here

Cheers,
Marie

Avaliado com 5 de um total de 5 estrelas

Very insightful and convenient

Very insightful and convenient. Made me worry less about certain things and made me realise I need to watch certain health aspects

25 de abril de 2025
Avaliação não solicitada
logotipo da Lola Health

Resposta da Lola Health

Hi LeRoy,

Thank you so much for the lovely feedback and for rating us 5 stars! I'm really glad to hear the test gave you both reassurance and helpful insights. That's exactly what we aim for — to make looking after your health more convenient and empowering.

If you ever have questions or need support with next steps, we're here to help.

Cheers,
Marie

Avaliado com 5 de um total de 5 estrelas

A Worthwhile Investment

Having some ongoing neurological issues that so far haven’t been explained, so tried Lola and had some interesting results that are now with my doctor for next steps. I last had an NHS blood test two months ago and this was more in-depth as well as easier to understand—the in-app dashboard is really useful and the PDF that I could send on to my GP was helpful. A lovely nurse also came to my house to take my bloods and I didn’t feel a thing. Brilliant service. High price point, but I managed to find a discount code online and I was really in need of answers, so a worthwhile investment. Very impressed with Lola.

16 de abril de 2025
Avaliação não solicitada
logotipo da Lola Health

Resposta da Lola Health

Hi Martha,

Thank you so much for sharing this thoughtful feedback — and for trusting us during such a difficult time. I'm really glad to hear the test gave you useful insights and that you're now able to take the results forward with your GP. That’s exactly what we hope to provide — clarity, ease, and support when you need it most.

It’s also great to know you found the dashboard and report format helpful, and I’ll be sure to pass your kind words on to the nurse who visited you.

We’re here if you need anything else or decide to explore further testing down the line. Wishing you all the best with the next steps in your care.

Cheers,
Marie

Avaliado com 5 de um total de 5 estrelas

Good service, well priced

Very straightforward and easy to use service. Blood testing at home is convenient, it was easy to book, results came back quickly, great price.

14 de abril de 2025
Avaliação não solicitada
logotipo da Lola Health

Resposta da Lola Health

Hi John,

Thank you so much for the 5-star review and kind words! I'm really glad to hear you found the service straightforward and convenient — that's exactly what we aim for.

If there's anything else we can support you with in the future, we're always here to help.

Cheers,
Marie

Avaliado com 5 de um total de 5 estrelas

Excellent and rapid service.

Wanted a blood test to check all is well as I advance into decrepitude. Chose the Core 45 from Lola as a home visit was included for the blood sample and the price was competitive.
Phlebotomist arrived on time, was very professional and friendly. Test results arrived in 2 days with an easy to read format and a good individual summary from a doctor.

15 de abril de 2025
Avaliação não solicitada
logotipo da Lola Health

Resposta da Lola Health

Hi David,

Thank you so much for the wonderful review — I really appreciate you taking the time to share your experience (and for putting a smile on our faces with your sense of humour!).

It’s great to hear that the whole process gave you the peace of mind you were after, and that the home visit and doctor summary were up to standard. I’ll be sure to pass on your kind words to the phlebotomist as well.

We're here if you ever need us again down the line.

Cheers,
Marie

Avaliado com 5 de um total de 5 estrelas

Brilliant service from start to finish

Brilliant service from start to finish. The phlebotomist whom Lola arranged to do Home Visit was extremely professional, efficient and friendly. Results came through to me really quickly and explanation was thorough plus easy to understand.

15 de abril de 2025
Avaliação não solicitada
logotipo da Lola Health

Resposta da Lola Health

Hi Lesley,

Thank you so much for the lovely feedback — I’m so glad to hear everything went smoothly from start to finish! It’s great to know the home visit felt professional and friendly, and that the results and explanation were clear and easy to digest.

I’ll be sure to pass your kind words on to the phlebotomist as well — they’ll really appreciate it.

We’re always here if you need anything else in future!

Cheers,
Marie

Avaliado com 5 de um total de 5 estrelas

Very professional

Very professional, I like the way the app works and the doctors review best one I’ve had so far from all platforms

16 de abril de 2025
Avaliação não solicitada
logotipo da Lola Health

Resposta da Lola Health

Hi Thomas,

Thank you so much for the fantastic feedback! We're really happy to hear you found the experience professional and that our doctor’s review stood out to you — that means a lot.

It’s also great to know you’re enjoying the app experience. If there’s ever anything we can do to make it even better, don’t hesitate to let us know.

Cheers,
Marie

Avaliado com 5 de um total de 5 estrelas

Outstanding in every respect

As I've recently retired I thought it might be useful to get a 70-bio marker blood test done given that these aren't available on the NHS. After selecting Lola, I can honestly say I have been nothing but impressed. My home appointment with the phlebotomist was straight forward to make and I got an appointment within a week at a time convenient to me. The phlebotomist arrived on time, was polite and efficient. He labelled each test tube and sent them off. That was Tuesday morning. I had all my results on Saturday morning in a convenient pdf format - well presented, a set of covering doctor's notes interpreting my results and a list of definitions of each of the 70 biomarkers. I sent a copy to my doctors. I followed up with Lola a couple of issues and received a prompt and comprehensive response. I've communicated with their help desk a few times with some queries and always received a prompt and satisfactory response, usually within hours! You have to judge companies not just on the selling process but also how well they deal with after-sales care and Lola have been exceptional. I wholeheartedly recommend them and will definitely be using them again.

7 de abril de 2025
Avaliação não solicitada
logotipo da Lola Health

Resposta da Lola Health

Thank you so much for taking the time to share your experience—it means a lot to us!

We're happy to hear that everything from your home appointment to receiving your results and follow-up support went smoothly. We really value your point about judging a company not just on what they offer upfront, but how they show up afterwards—and it's great to know you felt well taken care of at every stage.

Wishing you all the best as you enjoy your retirement, and we’d be glad to support you again whenever the time is right.

Cheers,
Marie

Avaliado com 5 de um total de 5 estrelas

Speedy

I ordered a test on Tuesday evening, had the blood appointment on Thursday, and the results on Saturday including a doctors report. This is the only time I've ever seen any health care in this country move faster than mollasses.I wouldn't be able to get a gp appointment in that time.and if I could persuade them to do a blood test, it would not be a full test, and it would take weeks if not months.

1 de abril de 2025
Avaliação não solicitada
logotipo da Lola Health

Resposta da Lola Health

Hi Chris,

Thank you so much for this—it really made our day!

We’re so glad to hear how quickly everything moved for you, and that you were able to get not only your blood test but also your results and doctor’s report in just a few days. That’s exactly the kind of experience we aim to deliver—fast, thorough, and stress-free.

It means a lot to hear that we’ve been able to offer something more accessible and responsive compared to traditional routes, and we're really grateful you chose Lola.

If there’s ever anything else we can support you with, just say the word!

Cheers,
Marie

Avaliado com 5 de um total de 5 estrelas

Their hormone test is super complete…

Their hormone test is super complete and I have had no issues at all. The blood test went smoothly and the results were quick to arrive. Would recommend!

2 de abril de 2025
Avaliação não solicitada
logotipo da Lola Health

Resposta da Lola Health

Hi Emma,

Thanks so much for the kind words! So glad everything went smoothly and that you found the hormone test really thorough. We really appreciate the recommendation—here if you ever need us again!

Cheers,
Marie

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