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Lola's - Lola's Victoria Avaliações 

314
•
O TrustScore é 4.5 de um total de 5

4,7

Loja de Bolos
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Localização

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Victoria Place, 115 Buckingham Palace Road, SW1W 9SJ London, GB

•
+44207821 8080

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Lovely chocolate & raspberry cake, not too sweet and beautifully presented. Also tried the tiramisu cake which was very tasty.

Avaliado com 5 de um total de 5 estrelas

Easy to navigate the website and place order. Collection was simple and the cake was both beautiful to look at and delicious! I'm really impressed .

Avaliado com 5 de um total de 5 estrelas

Manoj at Victoria station was so helpful in choosing my nephew’s cake and gave 💯 customer service. 5 star for you Manoj. Lola’s cupcake is lucky to have you!

Avaliado com 3 de um total de 5 estrelas

We ordered a cake for my daughter’s 10th birthday and the handwritten message was awful! It was not at all like the beautifully scripted words on cupcakes we see in their stands but just so terribly w... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Bolos
  2. Padaria
  3. Loja de Cupcakes
  4. Serviço de encomenda de comida online
  5. Serviço de take away
  6. Confeitaria para casamentos

Sobre Lola's - Lola's Victoria

Escrito pela empresa

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Escrito pela empresa

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Informações de contato

  • Victoria Place, 115 Buckingham Palace Road, SW1W 9SJ, London, Reino Unido

  • +44207821 8080

4,7

Excelente

O TrustScore é 4.5 de um total de 5

314 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(314)

5.835 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Didn’t arrive collect location

Didn’t arrive collect location; they told me it arrives in 45 min; still didn’t they send gift card etc but still i had to find another cake and drop it to my kids nursery; take a cab etc huge inconvienece

6 de novembro de 2024
logotipo da Lola's - Lola's Victoria

Resposta da Lola's - Lola's Victoria

Hello Deniz,

Thank you for getting in touch with us about your most recent order with us.

We apologise again for the inconvenience caused with this issue in our bakery that caused your order to be sent out later than booked.

Our team takes every possible effort in these rare occasions when something like this goes wrong to ensure that we can solve the issue.

We do apologise that our driver was late of the estimated arrival time we had then listed for you as they worked to get this order from our central bakery to the store location as quickly as possible.

Unfortunately traffic conditions had caused the driver to be approximately 5 minutes late of the time we had estimated over the phone and this was too late.

Our team continued to stay in contact and offered further for the driver to deliver directly to the venue for your celebration but this was unfortunately not possible to be received this way at that time, so we fully refunded your order and provided additional compensation.

We do apologise again for these issues and the inconvenience and disappointment that they caused and have been certain to fully investigate the issue and take steps into best assuring this does not reoccur.

Please do not hesitate to get back in touch with our team via email or over the phone if there is anything further we can do to assist at this time.

Best wishes,

Wesley

Avaliado com 5 de um total de 5 estrelas

Lolas is great 🎂

A+ - Ordered red velvet birthday cake online 2 days before for my sister, she absolutely loved it. It tasted lovely, moist and delicious. The service was great at victoria, cake was ready for me to pick up, went early in the morning. Will definitely be ordering from Lola's again! Very happy 😊

20 de outubro de 2024
Avaliado com 3 de um total de 5 estrelas

We ordered a cake for my daughter’s…

We ordered a cake for my daughter’s 10th birthday and the handwritten message was awful! It was not at all like the beautifully scripted words on cupcakes we see in their stands but just so terribly written, that my daughter’s name appeared misspelt. I don’t know how this passed quality control and/or they could assign this role to someone who clearly cannot write with an icing tool. Whilst many of us would laugh this off, my ten year old didn’t find it so funny. They offered a gift voucher for this, but this only allows us to purchase cupcakes at a store.

11 de outubro de 2024
logotipo da Lola's - Lola's Victoria

Resposta da Lola's - Lola's Victoria

Hello May,

Thank you for taking the time to leave this review.

I am very sorry to hear that you were not happy with the personalisation on your order and I will pass this feedback onto our bakery to ensure we can improve for the future.

I am happy to hear that we were able to compensate you for this and If there is anything else we can help with please get in touch on hello@lolascupcakes.com

Kind regards,
Chris

Avaliado com 3 de um total de 5 estrelas

The design of the cake was as in photos…

The design of the cake was as in photos and the taste was good, but you wrote wrongly the name of the birthday person even though the order was made online and the name in the order was written correctly. One of your team member even called to confirm the name and still wrote it wrongly and that was not the best surprise for the birthday boy and parents…
Please pay more attention next time as we didn’t get at least 5% discount or any apology’s…

27 de agosto de 2024
logotipo da Lola's - Lola's Victoria

Resposta da Lola's - Lola's Victoria

Hi Andree,

Thank you for taking the time to leave this review.

I am very sorry to hear that sadly the personalisation on your order was incorrect.

This does not reflect our usual high quality here at Lola's and we are very sorry for the disappointment caused.

Please can you send us a photo of your cake to hello@lolascupcakes.com so that we can log this by our bakery manager to review and also so we can make this up to you.

We look forward to speaking with you soon.

Kind regards,
Shona

Avaliado com 5 de um total de 5 estrelas

Perfect cakes, as always

The order experience and updates made things very easy. The carrot cake with personalised birthday message looked wonderful & the cake itself was absolutely delicious.

20 de agosto de 2024

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