Lomond Investment Management Avaliações 130

George Burkett was great and answered all our questions, and put our minds at ease knowing it was easy to message all call with any queries we might have with the move.

Awful from start to finish, never answered emails, never called back when they said they would. Passed you around from person to person. If you managed to get a name of someone you needed to speak to they were always in a meeting. Still not received the deposit back even though this has been agreed.
Honestly have absolutely no clue what they are doing apart from as little as possible
Sent someone to do check out report 5 days before we moved out
I’ve never come across such an incompetent management company truly shocking

I have always had a good experience with this company.
Parham our manager has always been very helpful and always dealt with any issues we have promptly, very happy with the service we receive.

George was very helpful, answered all our questions

I would like to thank Parham who helped us in every way he could and made everything happen smoothly.

I give four stars because it was a long wait before someone could handle my query. once I spoke to Parham Hashemi everything was handled professionally politely and with great satisfaction.

I’ve had a really positive experience with Phill. Whenever I’ve needed something fixing in the house, he’s always quick to sort it out without any hassle. He’s reliable, helpful, and always treats me with respect, which makes a big difference. It’s reassuring to know any issues will be handled promptly and professionally. I really appreciate the effort he puts in.

My property manager George always treats me with respect and listens to whatbibsayb, then keeps in contact with. Which shows to me he actually cares about residents.
George for above and beyond what I would normally expect from other companies i have dealt with before renting here .

Been tenants with Lomond for just over 6 years now and always found them to be efficient, helpful and friendly. George Burkett and Phil Morrish are our property managers and in my opinion are brilliant

Phil, the management agent handling my request today, was courteous, professional, and highly efficient. It’s clear that several new systems and procedures have been implemented in recent weeks, and today’s experience demonstrated the positive impact of those changes.
The service felt significantly improved, and I appreciate the effort that has gone into listening to tenants’ concerns and acting on them. Thank you, Lomond, for taking this seriously and delivering a better, more responsive service.

Today I have been working with Alexandria R on our tenancy offer for a perfect property for us. There were some complications our side that I thought would put our application at risk, but for a large company with corporate policies, Alex was extremely understanding, helpful and applied a very human and empathetic approach to helping us move forward. Couldn't recommend her more, she's helped us land our dream home and we can't wait to move in!

I would really like to thank Parham for his excellent support during our move-in process. He was very helpful and responsive, especially in resolving the issue we had with missing communal access, which was initially overlooked. He handled everything promptly and made the process much smoother for us. Really appreciate his assistance—thanks again!

George has been attentive, efficient & remains professional throughout the handling of any issues in our property. Pritchards were quick and managed to get all my issues fixed timely. Thank you both!

George was excellent throughout very helpful, professional, and efficient. He made the whole process smooth and easy, and resolved the issue quickly. Really appreciate his support!

Wall near shower area has water leakage on the wall. George Burkett(Property Manager) was responsive. He treated the matter seriously and arranged contractor to fix the issue. Dave (contractor) nicely sorted out the problem on sheduled period. I am happy with the provided services.

I don’t understand how this business is still operating. I rented a brand new flat in October 2024. They had used a local estate agent that knew absolutely nothing about the place BUT the onboarding, offer contract and set up was actually very good at the time. Over the course of the tenancy, I didn’t have too many major issues and they were resolved fairly quickly through a portal. Communication was very poor, especially for contractors as everyone I had come across told me of their frustration communicating with Lomond. I had one guy randomly turn up whilst my family were over, on the 27th December and started checking all my doors. He said Lomond had sent him to say there were fire door problems but no one had told him what the problem was or which flats were impacted and of course, there was no one for him to check with. I also had my fire and smoke alarms tested about 5 times over the course of my 18 months there… very strange.

My main issue has been communication, there is none. You have to email, then call (and wait) to get any response - more often than not, it’s unhelpful. They create 3/4 times more work for themselves by not responding. I swear there is just one people looking after their phones for all their properties - none of employees communicate with each other and no one checks anything… upon checking out, trying to get any money back has been almost impossible. Without going into all the detail, they still owe me the full deposit (which they haven’t disputed) and my ‘overpaid rent’ for the last month that I’ve not been living in the property. Based on their own agreement, they are now 8 days late paying my overpaid rent back to me and 5 days late paying back my deposit- thankfully, I told them about the overpaid rent, because I wouldn’t have got that otherwise, as no one had checked - they also had my checkout date a week later than it actually was (they arranged it?!). I’m still owed about £2100. If this was the other way round, I’d have had letters, calls and emails chasing my money. They would have added interest and fees as well. But, as it’s my money, they’re not really interested. You have to find contacts in the company to resolve. There is a chap called James C who has been very good at trying to resolve my issues, had I not had his contact details, I’d have just had to deal with the grumpy woman on the phone who can’t tell you anything or resolve anything, her job is pretty much to tell you to ‘f off’ in a more professional way, blame someone else or make it your fault. That is if you make it through the 30 - 45 minute wait time! Please avoid this business at all costs, its like having another full time job trying to get anything resolved.

So far so good.
Alexandria has been the highlight. Called promptly to let both myself and my partner know we had got the (ideal) property for our family. I missed the call so she followed up with an email and while I was emailing back she called me again and got through.

My only complaint is the goodlord AI thing they use.

But so far so good and we can't wait to get into our new home

Here’s another review because the company still won’t leave me alone after a year of not even living in the property!

Today I have received yet another message asking to inspect the property I have with them. I had to again explain I do not rent with them, will never again in future and to remove my details. The person contracted to do inspections even agreed with me that their management is a sh*t show. Do not believe these 5* reviews, the company is and always will be hell to deal with.

I am very grateful to Alexandria for her support throughout the process. She informed me very quickly with the wonderful news that we had been selected as tenants, which meant so much to me and my family.

Everything has been progressing very smoothly and efficiently. Alexandria has been kind, professional, and very helpful at every step.

Thank you again for making this experience so positive.

Rubbish. All these fake 5 star reviews trying to trick people. You can’t get hold of anyone. When you call the claim they will call you back which they never do. They leave you 13 weeks without repair, no regard for mould issues, add random charges when you move out. Don’t listen to these fake 5 start reviews. You can see these reviews have been faked as the influx of reviews 4-5 have come from fake account, accounts win limited reviews and some don’t even make sense also strange tha they only reply to the good reviews and not the bad reviews.