London Drains Direct Avaliações 198

I was very pleased with London Drains Direct. Danny and Bradley came to my property this morning to clear a blockage in my drains to the sewer. They were with me over an hour and a half and worked extremely hard to get this rectified. Nothing was too much trouble and left my property as they found it. Would recommend this company. Thank you.

Arrived and sorted the issue really quickly! Better price than competitors as well

Laurence came to my house to unblock the downstairs toilet. He was very efficient and I paid exactly what I was quoted on the phone.

Excellent service and definitely recommend. Blocked drain was sorted out very quickly.

Great guy and did a good job in clearing the drain

Had an emergency and called numerous companies but could not get anyone out for a couple of days. London drains direct were prompt and very efficient. Would highly recommend.

Called these guys as we had sewage coming up through the manhole at our pub. Joe and Danny came out within the hour and resolved the issue efficiently and left no mess. Thank you London Drains Direct

Excellent service. Ben attended my property and given advice on what could be the cause and didn’t charge me for the callout charges ( no call out charges as their standard )

You can trust their service. No hidden charges.

I would strongly recommend Ben and team for their service.

Ben & Jordan did a great job. Turned up on time, did the work and explained everything and cleared our drain.

Very fast and reliable

Quick response for emergency drainage issue. Office staff very helpful & professional. Estimate given prior to engineer arriving & very honest in explained it may change dependant on severity of job.

Ben arrived and assessed the issue, explained to me what would be required to rectify the issue got the blockage cleared quickly.

Would highly recommend!

What an amazing company. I booked an appointment online though chat the previous evening for a blocked drainage pipe. Darren and Ben arrived early, cleared the drainage pipe with their mechanical machine and phoned me to update me after the appointment. I’ve had so much trouble with another very big plumbing/drainage company and they are a breath of fresh air with regards to reliability and professionalism. Thanks guys - you have been amazing. Highly recommended!!!

Very unprofessional team•The gentleman lifted the manhole right by the road and said that there was fat which was far from true. There was nothing . We have lived here over 39 years and never had problems with dat because we never use the drains for it. The block was near by the back garden but he refused to lift the manhole closest saying he was unable to lift and insisted on a jet instead of normal rods. The price of initial £60 went straight up to £120 plus Vat. He subsequently found a hole in the pipes work in the back garden and have an estimate of £625 plus VAT. A very bad experience.

We had a blocked WC, tried everything and nothing would budge it. Contacted Drains Direct and a visit from their engineer D.C. was fixed up for us in minutes and he arrived at the early end of the window given. He gave the manual rodding a good go but in the end had to use a cable power tool. In short, all fixed up after a week out of use. D.C. was polite and helpful and tidied up perfectly after the work. A perfect experience and would most certainly recommend and use again.

I can recommend this company extremely highly. The booking system was quick and efficient, my questions were answered fully and I was given a fixed price for the proposed work. On the day I was phoned in advance of the team's arrival, as I had asked, and they arrived on time and were extremely polite and reassuring. My blocked drain was cleared very quickly, the problem was explained to me and it was demonstrated that the problem was resolved before the work was considered complete. The price I had been quoted was what I paid. All in all, a very satisfactory experience. I will be keeping their details on my "very helpful people" file!

Avoid this company if you want CCTV, drain mapping or detailed reports. I did not get what I paid for instead of a CCTV with links to footage of the drains, I received some grainy PDFs. I received no definitive reports about the condition of the drains, just a few verbal comments from the technician on the day and a bunch of legends. As for the mapping, that involved the technician measuring the distance between the external and internal manhole by counting his strides.

Don't trust this company.

My tenant had a blocked toilet it was an ongoing problem and had a plumber round who could not get to it unblocked. So I had to call London drains and was very impressed as they came out the same day. Joe had all the equipment and had a camera in the drain we soon saw what the problem was a foreign object. he simply blasted it out with a high pressure hose.

Our experience with London Drains Direct is the worst of all interactions we’ve had with tradesmen. This company is dishonest, rude and they would do anything to get your money! What they provide and what they advertised on their website are completely different. Forget about the £60 plus VAT quote you see on their website - this won’t be what you eventually have to pay! Before they arrive they are already determined to charge you at least £120 plus VAT.

It’d be interesting if all future reviewers also answer the questions below, then we can see how dishonest this company is!!
- How long did it take for the plumber to decide that your situation would require him using a machine? For us it was 5 seconds!!
- Did the plumber use manual plunger and rod (advertised as being part of the £60 plus VAT service and only when they exhausted these they’d use the machine)? For us the plumber used only the plunger but not the rod, and for merely 5 seconds!!
- For the £120 plus VAT service, did you receive the CCTV inspection, which is advertised on their website? Nope.
- Did you get the guarantee they advertised as part of the £120 plus VAT service? No, the plumber took one look at the pipes and declared that they were in such poor state that no guarantee can be offered.
- Were you pressured to get an even more expensive service? Yes! The plumber said £120 plus VAT is to unblock the drain and they can’t guarantee the blockage won’t come back anytime soon. However if we pay £245 plus VAT they can do a clean and “return the pipes to a brand new state”. We thought that anyone making that kind of bold claim is naturally dubious. Funny that we saw in other reviews that some people were offered the clean for only £195 plus VAT! The plumber became extremely rude after we declined the clean.

Such a dishonest company. Entice you with a fixed quote but you’ll end up paying more than double! The whole £144 (£120 plus VAT) job took less than 5 minutes. That’s £28.8 per minute! You’ll be better off calling a plumber with hourly charge.

I had an emergency with a leaking washing machine overflow pipe because of blocked drains. Ben and Dan arrived within 3 hours as promised and have done the whole job in around 20 minutes. I am still waiting for a quote from someone who came round 3 weeks ago.

I know it's pretty hit and miss with some trades people but the woman on reception was really friendly when I called and both guys were professional, friendly and put my washing machine back in the cupboard AND tidied up my brushes and mops - way beyond what you might expect.

A relief to find such a reliable and responsive company at last.