London Drains Direct Avaliações 198

O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Second time using this company for our drains and would really recommend them! Ben came out to do a drain survey for us today - he was very helpful and we really appreciated his advice on what we c... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Just completed a large commercial project for in city. Unfortunately we had a snag with basement shower and loo not draining. Quick response. Ben came out and cleared blockage locally but was not h... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The waste pipe leading to from my kitchen sink had narrowed due to fat build up. This resulted in the sink draining drain slowly and water from the washing machine backing up into the sink as well as... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

This was a great service from my initial call regarding a blocked drain to the successful resolution of the problem. Danielle and Chelsea who took my calls were friendly and courteous and arranged an... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Desentupidora

Escrito pela empresa

London Drains Direct Ltd is a professional and reliable family run company that specialise in drain clearance and repair services for residential and commercial properties in London and Home Counties. Our team of experienced technicians combine their expertise and the latest technology to provide the following services:- - Drain clearance for blocked drains, sinks, toilets, showers, and gullies - Drain repair for damaged pipes and broken drain systems - CCTV Drain Surveys for homebuyers, build overs, condition reports & diagnosing drainage issues - Drain jetting for high-pressure cleaning and unblocking of drains - CIPP Drain Lining and Patching for non-intrusive repair of pipes without excavation - Emergency Drain Services available 24/7


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

198 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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Avaliado com 5 de um total de 5 estrelas

After being let down by Dyno Rod

After being let down by Dyno, I came across London Drains Direct on google. From initial contact I found the company was very helpful,informative and assured me my blockage would be investigating. Ryan the engineer who attended called me before arriving and was very informative and friendly. He solved my blockage and he cleaned after himself. He was very careful and considerate.
A company I shall be recommending. 5 ⭐️ for the company and 5⭐️ to Ryan.

2 de dezembro de 2021
Avaliação não solicitada
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Resposta da London Drains Direct

Thank you for taking the time to leave a 5 star rating. Your feedback is greatly appreciated.

Avaliado com 5 de um total de 5 estrelas

Found this company to be very…

Found this company to be very accomodating in making the booking for a drainage block emergency. Engineers who attended were very helpful and friendly. They did a greart job and provided a limited time guarantee.

24 de novembro de 2021
Avaliação não solicitada
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Resposta da London Drains Direct

Thank you for the 5 star review!

Avaliado com 5 de um total de 5 estrelas

Quick, friendly, and efficient

We woke up on a Sunday morning to overflowing outdoor drains. The engineer came out at the agreed time--he was very friendly and professional, carried out his work quickly and efficiently, solving our issue and giving us peace of mind. I would definitely recommend London Drains Direct.

22 de novembro de 2021
Avaliação não solicitada
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Resposta da London Drains Direct

Thank you for the great review. We are delighted to hear that you would recommend our services!

Avaliado com 1 de um total de 5 estrelas

Stay away from this people

Stay away from this people. I had a blockage in the bath tap and basin. The guy came and took some hair oit from the pipe but the actual problem was a blockage in the drainage out site which links to bathtap.

The guy told me is all good and took the payment from me of 144.00 and after the payment has gone through the noise from bathtap start coming back again. I told him that the bathtap blockage is nothing to do with the hair but with the blockage outside. Tge water was standing and not going down the drain. But because the payment has gone throught he said he can try to u block it for another 144.00.

Rip off. I was promised that the max charge is 144.00 to rectify the problem.

Its still there not being rectified. The engineer should have checked the drainage connected to the bath first and not taking a hair out. You can find hair in every shower or bathtap but this was not actual problem.

Stay away from this company . Book Homeserve at least they will not rip you off and regulated company.

2 de novembro de 2021
Avaliação não solicitada
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Resposta da London Drains Direct

Hi Ilana,

We are very sorry to hear that you wasn't satisfied with our service as we always strive to provide customers with that 5 star experience.

We have spoken with our operative who took the call and our operative stated that we were called to your address for a blocked bath. A member of our team attended site and cleared the blocked bath using the rotary machine.

Unfortunately unbeknown to anyone there was also a blocked drain on site too. We offered to clear this blockage for you to but you decided to decline our services.

We are very transparent with our pricing and our price list can be found on our website www.londondrainsdirect.com

We are proud members of the NADC (national association of drainage contractors) which is the industries top regulator.

If you would like to discuss this matter further please call 02071180999

Kind regards,

Joseph Carter

Avaliado com 5 de um total de 5 estrelas

My experience using drains direct has…

My experience using drains direct has been really positive.The Back office team are friendly and helpful. The engineers communicate well and all the work has been to a high standard. I'd recommend them highly.

10 de setembro de 2021
Avaliação não solicitada
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Resposta da London Drains Direct

Thank you for taking the time to leave us a review, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Avaliado com 5 de um total de 5 estrelas

Really good service

Really good service. Speedy response and help d when unsure. Fantastic service. Thanks.

23 de agosto de 2021
Avaliação não solicitada
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Resposta da London Drains Direct

Thank you for the review. Glad you were happy with the service provided!

Avaliado com 5 de um total de 5 estrelas

Alan came to our property to clear our…

Alan came to our property to clear our front drains. He arrived early keeping me updated, and was extremely courteous and helpful. As he cleared our drain he kept us updated as to progress and possible causes. We’ve had 3 different people look at the drain but Alan was the first to actually fix the issue and remove a large pipe obstacle that was blocking the drain buried deep down.
After clearing the blockage and checking water was flowing correctly he jet washed the surrounding area to make everything clean. All of this was carried out within 1 hour.
I would highly recommend London drains direct and would use them for the future!

4 de junho de 2021
Avaliação não solicitada
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Resposta da London Drains Direct

Hi Steph,
Thank you so much for the lovely review. We are glad that glad that you were pleased with the customer service at London Drains Direct Ltd. We are also happy to hear that our engineer was able to find out the underlying problem and fix it for you. We have passed on your kind words to Alan.

Avaliado com 5 de um total de 5 estrelas

Excellent company-I would highly…

Excellent company-I would highly recommend. They were professional, courteous, arrived on time and did an excellent job. I would definitely use again. Special mention to Alan who was superb. Very happy.

2 de junho de 2021
Avaliação não solicitada
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Resposta da London Drains Direct

Hi Alex

Thank you for leaving such a lovely review. We are pleased that Alan was able to help.

Avaliado com 5 de um total de 5 estrelas

I use London drains regularly

I use London drains regularly. They are efficient, professional, friendly. Always available even on Sunday!! Always do a great job. I highly recommend them.

13 de maio de 2021
Avaliação não solicitada
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Resposta da London Drains Direct

Hi Malcolm, Thank you so much for taking the time to leave a 5 star review. We are happy that we have been able to assist you.

Avaliado com 5 de um total de 5 estrelas

Tara was very helpful from the first…

Tara was very helpful from the first phone call, she booked in the work the same day and london drains turned up when they said and sorted my blockage issue.

14 de abril de 2021
Avaliação não solicitada
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Resposta da London Drains Direct

Thank you for your review. Customer service is a top priority at London Drains Direct and we are pleased that you received such a good service. We have passed on your kind words to Tara.

Avaliado com 5 de um total de 5 estrelas

Punctual and on time

Punctual and on time. This company dealt with our drain blockage swiftly and for a reasonable cost! Very happy and would use again if I had any other issues...

6 de abril de 2021
Avaliação não solicitada
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Resposta da London Drains Direct

Thank you Joe for taking time to leave a review. It is much appreciated. We are pleased that we were able to meet your expectations.

Avaliado com 5 de um total de 5 estrelas

Great all round

Great all round, great customer service, fast service, fast solution, very happy. Would recommend to all.

6 de abril de 2021
Avaliação não solicitada
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Resposta da London Drains Direct

Thank you for your positive feedback. We work hard to deliver the best service possible and we are glad it showed during your visit!

Avaliado com 5 de um total de 5 estrelas

Blocked drain fixed!

We had gurgling noises and awful smell from our bathroom called these gentleman over and they fixed the issue and stuck to agreed price!

26 de março de 2021
Avaliação não solicitada
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Resposta da London Drains Direct

Thank you for taking the time to leave review. We offer clear fixed prices and we are happy that you were pleased with our service.

Avaliado com 5 de um total de 5 estrelas

Cheers guys big help!

Literally the whole of our downstairs was flooded, so we got London drains around to help fix the issue, they found the pipes damaged with roots and blockages. Cleared in a couple of hours and also helped us get all flooded area sorted with their gear. Thanks chaps - life savers!

26 de março de 2021
Avaliação não solicitada
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Resposta da London Drains Direct

Thank you for taking the time to leave a 5 star review. We are pleased that we were able to assist you.

Avaliado com 1 de um total de 5 estrelas

Be warned about London Drains Direct

Be warned about London Drains Direct questionable quotation methods as they will con you into paying much more than you need to. I contacted them to unblock two toilets after seeing their advertised price was £160 + VAT for a machine clearance. When they attended, they said the job would be much more involved, that toilets would have to be removed and being wall mounted toilets it wouldn’t be easy etc etc. They quoted a fixed price of £425 + VAT and got me to sign before they commenced. As it turned out they didn’t have to remove the toilets at all, they did a simple machine clearance using a Flexi-Shaft machine and were out in less than an hour. Despite phoning and emailing they have ignored my requests for a refund of the difference.

24 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wouldnt use anyone else

Wouldnt use anyone else if our blocked drain arose again. Cleaned the drains within 90 minutes. Nice one

16 de março de 2021
Avaliação não solicitada
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Resposta da London Drains Direct

Hi Phillip, thank you for you review. We work hard to deliver the best service possible and we are glad it showed during your visit!

Avaliado com 5 de um total de 5 estrelas

Job done before I knew it!

They were quick, easy, they stuck to the price and fixed it during a weekend.

The job was done before I knew it.

Could not ask for more, ASAP Drains should be your first call.

11 de março de 2021
Avaliação não solicitada
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Resposta da London Drains Direct

Thank you for taking the time to leave a 5 star review. We are pleased that you are happy with the service you received and we really appreciate your feedback.

Avaliado com 5 de um total de 5 estrelas

I cannot praise London Drains highly…

I cannot praise London Drains highly enough.They arrived within an hour of my phone call and quickly assessed the problem. Ten minutes later my blocked downstairs toilet was clear and working again. I would recommend this firm to everyone and should I need help again I now know who to go to. Thank you so much.

11 de março de 2021
Avaliação não solicitada
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Resposta da London Drains Direct

Thank you for taking the time to share your experience of using London Drains Direct Limited. We take pride in knowing that our customers are happy with the service and we really appreciate your feedback.

Avaliado com 5 de um total de 5 estrelas

Lovely team, good at their job!

Thanks London Drains, had a blockage in the bathroom and called these guys around, they gave a price over and the phone and didn't spring any extra charges (Which we've had before) they came when they said they would and fixed the issue in no time!

1 de março de 2021
Avaliação não solicitada
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Resposta da London Drains Direct

The team here at London Drains Direct are thrilled to receive such a great rating. Thank you for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Really good job!

These guys did a really good job, we had awful sewage smell in the home and decided to call the experts. These guy were reasonably priced and came over on the dot, sorted the issue in no time!"

24 de fevereiro de 2021
Avaliação não solicitada
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Resposta da London Drains Direct

Thank you for your positive feedback. We work hard to deliver the best service possible and we are glad it showed during your visit!

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