After searching tile and paving suppliers in MK I found an absolute gem at London Stone Denbigh Hall, Bletchley. The showroom was really well laid out and has a sample bar too. But the service was t... Ver mais
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Guys in the show room done a good job keeping me updated with the order, it did get delayed by a few weeks, apparently shipping issues. On delivery it got left half on the path & drivway, unfortunatel... Ver mais
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Can highly recommend London Stone, Alin dealt with my order for the job, very helpful and made the whole process very easy. Customers job was tricky access, the driver was great and made our lives a... Ver mais
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Very helpful when needing to deliver materials to a place with access issues. Couldn’t have been more help. A very grateful customer
A empresa respondeu
Detalhes da empresa
- Fornecedor de materiais para pavimentação
- Loja de artigos para paisagismo
- Fornecedor de pedras naturais
- Fornecedor de cercas para pátios
- Fornecedor de Pedra
Escrito pela empresa
Established in 2005, family-run London Stone is an award-winning company supplying paving materials across the UK. Experts in natural stone, porcelain and clay paving, we also specialise in composite decking and cladding, including our own exclusive ranges. Our Bespoke Stone Centre is on hand for special orders and a pre-sealing service. Many of our products have featured in show gardens at prestigious events, such as the RHS Chelsea Flower Show and RHS Hampton Court. As well as a wide range of paving, decking and cladding, curated for both traditional and contemporary settings, we supply versatile metal pergolas and our own range of Corten Steel planters. London Stone is renowned for excellent customer service and our showrooms offer a relaxed experience, where we believe in letting our materials speak for themselves. You won’t experience a hard-sell at London Stone; you will find expert help and advice if you need it, paving samples to take home, and complimentary refreshments in a space designed to make your visit enjoyable and stress-free. We offer FREE nationwide delivery on orders over £750 + VAT (terms apply), with next-day delivery often available. All our porcelain paving comes with a FREE 10-Year Homeowner’s Guarantee.
Escrito pela empresa
- About us
- London Stone stocks some of the largest ranges of natural stone slabs, porcelain paving and clay pavers in the country. Market leaders in landscaping products, we offer in-house Bespoke Stone and pre-sealing services, as well as complementary garden products, such as metal pergolas and Corten Steel garden planters.
- Outstanding customer service
- At our showrooms around the country, online and on the phone, you’ll find trained, knowledgeable staff ready to go the extra mile. We are committed to providing outstanding customer service and giving an unparalleled customer experience.
- Come and see us
- Our inspirational showrooms are open 08.30 -17.00 and phonelines 07.00 -17.00, Monday to Saturday. We are closed on Sundays and Bank Holidays. Our website is always open, with live stock levels displayed.
- Reasons to use London Stone
- High-quality products | Prices for every budget | High stock levels | Split packs - only order what you need | Renowned for our wide range of colours and styles | Matching steps and coping for every paving product | Bespoke cutting service | Next-day delivery | Ethical sourcing policy | Commitment to outstanding customer service | Friendly, helpful and knowledgeable staff | No-quibble returns (*T&Cs apply).
Free Nationwide Delivery
On all orders over £750 + VAT
*Exclusions apply, please contact us for further details
Informações de contato
Sutton Lane, SL3 8AH, Slough, Reino Unido
- 01753 212950
- info@londonstone.co.uk
- londonstone.co.uk
4,6
Excelente
4 mil avaliações
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Respondeu a 100% das avaliações negativas
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Broken promises
Ordered bull nose tiles. Measurements/ order took 8 weeks with no urgency from London Stone. I had to push to move things along. Quoted 6-7 weeks lead time. Had to chase sales person for update- no reply to emails and phone calls. Chased his manager - no reply. Got hold of MD via net. Contacted him, straight away reply from sales person. 6-7 weeks become 9. Product good but customer service - rubbish. I ordered for company where keeping dates critical. Will not use them again.
21 de maio de 2026
Resposta da London Stone
Hi Zamir
Thank you for taking the time to leave your feedback.
We are pleased to hear that you were happy with the quality of the finished bullnose steps. However, we are genuinely sorry that the service you received throughout the project did not meet your expectations.
This was a bespoke order that involved multiple site visits, templating, design discussions and revisions before manufacture could begin. Whilst this inevitably made the process more involved than a standard order, we fully accept that this does not excuse the frustration caused by delays and the level of communication you experienced.
Having reviewed the project internally, we recognise that there were occasions where we could have communicated more proactively and responded more quickly to your requests for updates. We also acknowledge that the final delivery timeframe exceeded the lead time originally discussed, which understandably impacted your confidence in us and your project planning.
We appreciate that reliable communication and meeting agreed timescales are critical, particularly for customers managing construction projects, and we regret that we fell short on this occasion.
Your feedback has been reviewed by the management team and has highlighted areas where we can improve both our internal processes and customer communication for bespoke orders moving forward.
Whilst we are disappointed that this experience has left you feeling unable to work with us again, we appreciate your honest feedback and thank you for recognising the quality of the finished product.
Kind regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Extremly helpful
22 de maio de 2026
Resposta da London Stone
Hi Stacy
Thank you for your feedback and 5-star review.
Our aim is to be as helpful to our customers as possible and to make the experience using us the best it can possibly be, showing we care about our customers and products goes a long way in this business and it is always lovely to hear that from our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great Service!
18 de maio de 2026
Resposta da London Stone
Hi Robert
Thank you for your feedback and 5-star review.
Our aim is to be as helpful to our customers as possible and to make the experience using us the best it can possibly be, showing we care about our customers and products goes a long way in this business and it is always lovely to hear that from our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
I would think twice before purchasing…
I would think twice before purchasing paving slabs from this company. They make unreasonable barriers to return surplus stock with high charges and refuse to take away any empty pallets. These pallets are difficult to dispose of as they are re-enforced. Make sure you factor these issues into selecting a provider.
20 de maio de 2026
Avaliação não solicitada
Resposta da London Stone
Good afternoon Dhan,
Thank you taking the time to leave us your review and for the order you placed with us.
Our returns policy has been the same for numerous years now and is stated in full on our website under the Returns and Refunds FAQ’s – Customers can return surplus goods within 30 days from delivery and as long as they are returned in the same manner they were delivered, be that in the original cardboard wrapping for porcelain paving, the equal mix of 4 sizes for our project pack goods and also in re-sellable condition without any damage, stains or cuts as we would then look to sell those returned goods again.
The charges for restocking have always been the case for any orders placed under a Trade account as it requires time for the goods to be checked over once they have been returned to make sure these can be sold again and the time this takes to be done is a cost to our business. The collection charge is there as it is a cost for us to run our fleet of lorries and this cost is treated like our delivery charge as it is to cover the running costs as I have mentioned.
In relation to the collection of empty pallets, this has always been the responsibility of the customer to dispose of, We are not a registered waste carrier. We are continually looking at ways to improve our carbon footprint, it would go against this if we were to go around and collect all the empty pallets from previous orders again due to the running of our fleet of vehicles, this would have a detrimental effect.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
The service and quality of product from…
The service and quality of product from London Stone has been exceptional. A fantastic company to deal with from start to finish. Even the after sales had been amazing.
18 de maio de 2026
Resposta da London Stone
Hi Carlene
Thank you for your feedback and 5-star review and such a nice thing to read at the start of the day.
We’re delighted to hear how happy you are with the service you have received from us, we do pride ourselves with our high level of customer service.
Thank you again for choosing us, our products and taking the time to leave us such a lovely review.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Brilliant company to deal with love the…
Brilliant company to deal with love the showroom at Birmingham always send my customers there and Michael is brilliant to deal with always at hand to talk to my customers and to help out with the deliveries and samples
14 de maio de 2026
Resposta da London Stone
Hi Lee
Thank you for your feedback and 5-star review, what a lovely way to start the week.
We are very happy to hear about the service you have received from Birmingham Showroom and in particular Michael - your feedback will be passed onto the team, it is always greatly appreciated to hear such glowing praise from our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
So disappointed product doesnt look as advertised
So disappointed, having spent lots of money on what should have been a premium set of clay pavers arrived looking very white on the smooth surface side. Nowhere on their site do they describe these pavers as having a white colouration, which feels like such a mirepresenation. Unfortunately the builder had already placed them. After installation they seem even more starkly white and definitely don’t look anything like what is on their site. On top of that I would say the general quality of the pavers is subpar- they are all chipped. Some have full corners missing! How can you charge £75 per sqm pre VAT for something so unreliable
26 de maio de 2026
Avaliação não solicitada
Resposta da London Stone
Hi Sara,
Thank you for taking the time to leave us your feedback and for placing your order with us.
Our apologies for the materials you have received arrived with damages, if we had been informed of this we would have investigated into the issue and offered replacements.
Would you be able to provided us some details such as your order number so we can identify the clay pavers you purchased and so we can look into this further.
We look forward to your reply.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Product arrived on time
Product arrived on time, beautiful looking paving when layed and jointed.will definitely use your company again
28 de abril de 2026
Resposta da London Stone
Hi Jason
Thank you for your feedback and 5-star review.
It is always great to hear this from our customers and to hear how much they love the choice of products they have made, it is always deeply appreciated hearing back from our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Brilliant service from the Milton…
Brilliant service from the Milton Keynes showroom.
Samples, service (Mel) and delivery (even when we had a little issue)
Would highly recommend buying from them as opose to an online company
29 de abril de 2026
Resposta da London Stone
Hi Trusha
Thank you for your feedback and 5-star review.
We are very happy to hear about the service you have received Milton Keynes Showroom and in particular Mel - your feedback will be passed onto the team, it is always greatly appreciated to hear such glowing praise from our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
delivery had damaged items on base of…
delivery had damaged items on base of pallet, reported to customer services, who sent out repalcements.
27 de abril de 2026
Resposta da London Stone
Hi Dean,
Thank you for your feedback and 5-star review.
My apologies that you received these damages but i am glad to hear that these were replaced in a speedy manner by the member of our team that you raised this with.
Thank you again for choosing London Stone and our products.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
We purchased two shipments of premium…
We purchased two shipments of premium porcelain slabs over the last few months. The first shipment of the largest quantity arrived without any damage. Sadly our top up order arrived in an appalling condition, my workers had to unload the product, over 50% of the product was compromised and broken. My rating is 1 star as after spending close to 3k the customer service experience from the Bristol team was appalling they use third party deliveries for top up orders and arrive in a overloaded transit van with no fork lift to unload.
Premium looking slabs but sub par customer service. At least I got a full refund from our credit card company, do not expect the refund to come from the company itself.
11 de março de 2026
Avaliação não solicitada
Resposta da London Stone
Good morning Charlotte,
Thank you for taking the time to leave us a review and for your orders with us.
I am aware of the issues surrounding your top-up order, as this was escalated to me following your discussions with the Bristol Showroom.
Firstly, I appreciate the frustration caused by the delivery delay due to an issue with our third-party hauler. As a gesture of goodwill, your delivery charge was refunded, and the matter was raised internally with both our Transport Department and the hauler involved.
Following delivery, damages were reported to some of the slabs. In line with our usual process, the showroom requested a count of the affected slabs so we could arrange suitable replacements and ensure your project could be completed satisfactorily. However, due to your project timescales, you advised that you were unable to wait for replacements and instead requested a full refund.
A 50% refund was offered as a resolution, but this was declined. We also requested further photographic evidence of the damage, but unfortunately insufficient evidence was provided to support a full refund while the majority of the goods remained in use.
To resolve the matter, we offered to collect the full order and issue a full refund. Due to the earlier delivery issues, this collection was personally arranged through a member of our business development team. Upon arrival, only a small number of slabs remained for collection, as the majority had already been laid and installed. A refund was therefore processed for the 8 slabs that were returned.
While we regret the issues experienced with the order, I believe we acted professionally throughout and made every effort to reach a fair resolution. Following the collection and refund for the returned slabs, we were disappointed to learn that a chargeback claim had also been pursued through your credit card provider, despite the majority of the materials having been retained and installed.
We pride ourselves on our customer service and always aim to resolve issues fairly and efficiently for our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Delivered on time.
23 de abril de 2026
Resposta da London Stone
Hi Colin,
Thank you for your feedback and 5-star review.
We’re delighted to hear the delivery of your order was delivered without any delay.
Thank you again for choosing London Stone and our products.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Excellent service
Excellent service - above and beyond from Jennie, as always. The advice on the correct product was 100%. Thanks team London Stone!
20 de abril de 2026
Resposta da London Stone
Hi Pete
Thank you for your feedback and 5-star review.
It is our aim to always give the best possible advice and help to any customers when they are looking for our help on their projects and we are very glad to hear of the service you were given by Jennie.
I will pass on your kind words to Jennie.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Top service would recommend
21 de abril de 2026
Resposta da London Stone
Hi Nick
Thank you for your feedback and 5-star review.
We’re delighted to hear how happy you are with the service you have received from us, thank you again for choosing us and our products.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
The delivery was made in good time but…
The delivery was made in good time but some of the tiles were delivered very badly stained and covered in dirt meaning we had to spend a lot of time cleaning the slabs before they could be used. Two large slabs were so badly stained they could not be used, I had to send one of my workers in a cab to collect replacements. This all cost quite a bit in the ime and paying for additional travel insurance expenses.
14 de abril de 2026
Resposta da London Stone
Good morning Tom,
Thank you for taking the time to leave us a review and thank you again for choosing us and our materials.
Please accept our apologies for the condition of how some slabs arrived with you. I did check our system to see if this was raised to us at the time but i couldn't see that this was brought to our attention.
We do pride ourselves with our customer service and how we go about rectifying any issues that are brought to our attention by our customers, if we were aware of this then we could have advised on the best method to clean the paving or organized an exchange but i appreciate you were probably working to a tight time frame.
Thank you again for you feedback and your purchase from us.
Guys in the show room done a good job…
Guys in the show room done a good job keeping me updated with the order, it did get delayed by a few weeks, apparently shipping issues. On delivery it got left half on the path & drivway, unfortunately I wasn’t there to receive the delivery due to the delay! But client mentioned the driver didn’t want to help get package on the driveway fully a shame as they are an elderly couple who have spent well to acquire the stone. Hopefully it’s of a good nature the bull nose slabs when we go to lay it.
16 de abril de 2026
Resposta da London Stone
Good morning Laurence,
Thank you for taking the time to leave us a review and thank you again for choosing us and our materials.
Please accept my apologies for the way the delivery was made and the response your clients got from our drive, this will be looked into further with the Transport Team to see what had happened and they will speak to all our drivers to ensure that they do everything possible moving forward for our customers.
We do pride ourselves with our customer service and how we go about rectifying any issues that are brought to our attention by our customers.
Thank you again for you feedback and your purchase from us.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
The manager dave dealt with me,firstly…
The manager dave dealt with me,firstly offered me a coffee, and then answered all of my questions, gave me great advice ,then sold me the products I requested. Very friendly and helpful 👌
13 de abril de 2026
Resposta da London Stone
Hi Jamie
Thank you for your feedback and 5-star review.
It is always great to hear and very much appreciated when we receive great feedback such as this for members of our sales team. Our aim is to be as helpful to our customers as possible and to make the experience using us the best it can possibly be, showing we care about our customers and products goes a long way in this business and it is always lovely to hear that from our customers.
I will pass on your thanks and kind words to Dave.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great service
Great service, delivered promptly. Quality control note with extra tiles was a nice touch . Great product.
14 de abril de 2026
Resposta da London Stone
Hi Scott
Thank you for your feedback and 5-star review.
It is always great to hear this from our customers and how they value the services we provide and they are happy with the products they have ordered, it is always deeply appreciated hearing back from our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Can highly recommend London Stone
Can highly recommend London Stone, Alin dealt with my order for the job, very helpful and made the whole process very easy.
Customers job was tricky access, the driver was great and made our lives a lot easier getting the slab as close as possible to the job.
Had the Antique Yellow limestone, great quality and customer very happy.
10 de abril de 2026
Resposta da London Stone
Hi Darren
Thank you for your lovely feedback and 5-star review.
Hearing such a detailed and thorough review of the service you have had from us is what we believe sets us apart from our competitors.
We go above and beyond to help our customers to make dealing with us a easy as possible .
Thank you again for your amazing feedback on us and our services.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Excellent choice, competitive pricing, great customer service
Excellent choice of natural stone, very competitively priced all made possible by a great team with outstanding customer service.
8 de abril de 2026
Resposta da London Stone
Hi Paul
Thank you for your feedback and 5-star review.
We’re delighted to hear how happy of your order and how you hold the products and services we supply in such high esteem.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
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