LOOK OPTIC Avaliações 410

Follow-up like you would not believe! It's obvious that the tenants of this Company are SUPERIOR Product -- SUPERIOR Customer Service! The Founders of this company set the tone and their family of employees exemplify the commitment. Bravo, bravo!!!

Very understanding, prompt and helpful customer service reps!

Andy helped me exchange my glasses in a few minutes and was wonderful to work with!

Customer service reached out to me when there was an issue with tracking my order and alerted me to the problem. They quickly sent me a replacement order. Glasses arrived and I’m delighted. This is my second pair of Look glasses.

Amazing customer service. I had received my glasses which were very bent and unwearable. Andy reached out to me and resolved the issue very timely and with kindness.

I love the glasses, it’s so nice to be able to wear them most of the day without taking them on and off to read or answer emails etc… asked your customer service is excellent!!

I had an opportunity to communicate with the folks at Look Optic when I returned a pair of glasses and the package was not received by the company. Each of my emails was answered in a timely, courteous fashion and we were able to resolve the issue without hassle and to my satisfaction. This is a company that cares about their customers and their brand. Thanks, Andy and team.

Excellent customer service. Had an issue with order. Customer service responded quickly and my issue was resolved within a day. Highly recommend this company

This company went above and beyond for me. Long story short, I had some issue with my order but they kept in contact with me up until I received my package. They stayed on top of things. I’ll be buying from them only going forward. Thank you so much!

The Muse glasses are fabulous looking on but I gave a 3 start review bc of the lenses constantly popping out of the flimsy plastic wire holding them in and the weight of them. Glass cases are also too flimsy. Customer service reached out to and are sending replacements, which I found incredibly kind, esp since my order was a year ago. Hoping they replace the wiring for the higher reading glass scripts with something more secure. But due to their stellar customer service I will come back. Thanks LO and Andy.

When my package appeared to be lost, I contacted the support team and they responded right away. A replacement package was sent and I received it within 2 days. The 2 pairs of glasses I purchased look and fit great and appear to be well made!

I ordered a pair of glasses that was taking longer than the expected two-week timeframe to arrive, so I reached out to Look Optic’s customer service. They agreed it was taking a while and went above and beyond by expediting a replacement pair to me. It was completely unexpected and very appreciated.

I’ve ordered many pairs from Look Optic over the years and have always had a good experience.

Timely communication and excellent service.

I had a problem with my progressive glasses-the arm was very loose-and when I reached out they immediately sent me a new pair that arrived within days. The glasses are incredibly comfortable and have made it so I’m not constantly putting on and taking off reading glasses.

Of course, the usual fast shipping, good price, selection. But, although I'm normally suspicious that reviews aren't always authentic, this one is AUTHENTIC. I returned a pair of progressive glasses due to the fact that I ordered the wrong strength. But I neglected to return them per the instructions. My return, via the postal service, said undeliverable. And it stopped there. I had the tracking #, but no further updates were available. I emailed support at Look Optic, they responded almost immediately, we exchanged a couple of emails & information, and WAH LA, they give me a full refund!!! All of this within a 3-day period. Good Customer Service is a must now days since we order online practically all of the time. This company's selection, price, and customer service is an A++ company to deal with. A special shout out to Andy, whom I delt with. He's awesome :)

I bought both the Cooper readers and Muse-M progressives frames. Every time that I’ve tried to wear the Cooper’s the lenses pop out, its like they are too thick or too big for the frames and the progressives prescriptions in the lenses are off. I think maybe the Muse-m is too small of a frame for progressive lenses. After reaching out via email to address concerns I was told that a specialist would reach out and as of 1/09/2026 I still haven't beard back from anyone. I've made numerous attempts to contact this company by phone and/or email unsuccesfully. Initially I was interested in exchanging frames/lenses for more suitable ones but since I was never able to speak to someone about the above issuues as of now I'm stuck with $200 worth of glasses that can't be worn. Ever been in a business meeting and your lense pops out? I have! Customer service is below average..I do not recommend this company.

Look optic has incredible glasses. I love their progressives. When I’ve had questions, their customer service is always helpful. My most recent interaction, I was needing to exchange two of my glasses I got, due to something I did, not because of optic, and their customer service went above and beyond to help me. Specifically Andy. After Andy‘s help, I will now be a lifelong customer.

Glasses came and were perfect! Love the color (Navy Blue) exceptional customer service!

I'm satisfied and good experience

I have been thoroughly impressed with both the product and the customer service at Look Optic.

The progressive readers are extremely comfortable and well made. Progressive readers can be difficult to transition into, but these were easy to use right out of the box. When you open the packaging (also very cleverly done), there are tips for use and how to adjust the frames for ideal fit.

Equally importantly, the customer service has been outstanding! They (Andy) have been immediately available and when I had an issue with shipping, they were very attentive and made sure that the product arrived.

Overall, I will order from Look Optic again and encourage you to give them a “look.”