LOOK OPTIC Avaliações 410

O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Customer service is excellent. No waiting for days, they respond quickly and solve the problem immediately. The progressive lenses are just as good as the glasses I’ve purchased for a lot of money f... Ver mais

Avaliado com 5 de um total de 5 estrelas

There was a small issue with my order. I emailed, and got a reply *from the CEO* and an immediate fix. Look Optic sells great glasses, and just as important is run by real people, who you can actually... Ver mais

Avaliado com 5 de um total de 5 estrelas

While these did not work out for me because of the very strange script I have- I cannot get over how great this company is at customer service. I bought a pair of computer readers through their websi... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have three pair of LOOK OPTIC glasses and love them all. I recently found that one was missing some screws and LOOK was super quick with their assistance and without delay got an order for replaceme... Ver mais

Detalhes da empresa

  1. Distribuidora de óculos

Escrito pela empresa

We believe you should never have to surrender your style for a moment of clarity. Because confidence looks good on everyone.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

410 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 96% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Do not order

It takes forever to get your order. I still haven’t received it and they do not respond to an inquiry. Horrible company

20 de novembro de 2025
Avaliação não solicitada
logotipo da LOOK OPTIC

Resposta da LOOK OPTIC

Hi,

Thank you for your review. We requested additional information as we need your order number, and email address to better assist you. Please feel free to email us at hello@lookoptic.com

We are happy to ship a new package.

Thank you!

Avaliado com 1 de um total de 5 estrelas

Don’t buy these glasses!

Don’t buy these glasses!! They are expensive and they claim that you can bend and adjust them easily. That is false advertising! When you try to bend them to adjust them they snap!!! But Peepers brand instead!!

19 de novembro de 2025
Avaliação não solicitada
logotipo da LOOK OPTIC

Resposta da LOOK OPTIC

Hi Linda,

Thank you for your review, and we’re so sorry for the inconvenience. Someone from our customer service team will be in touch shortly. We’re happy to ship a replacement or issue a refund.

Thank you,
LOOK OPTIC

Avaliado com 5 de um total de 5 estrelas

Look Optic for reading needs

These glasses are well made and really helped me see close up and far away. Unfortunately, after cataract surgery, I found out that I have astigmatism which required me to have a prescription. Look Optic was very understanding and immediately issued me a refund. I highly recommend Look Optic for any of your post cataract vision needs.

19 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

Cute glasses!!!!

12 de outubro de 2025
logotipo da LOOK OPTIC

Resposta da LOOK OPTIC

Hi there,

We’re so glad you think so! Thanks for sharing the love, enjoy your new glasses! 💕

Thank you,
Tuti

Avaliado com 5 de um total de 5 estrelas

Love the glasses, however…

**** UPDATE: Look Optic customer service was amazing and made this right. They replaced my glasses quickly and I do not have enough good words to say about how responsive they have been. 5 stars!!!

Ordering process was easy and I was super excited to receive my glasses. However, I’ve had them for only a few weeks and they’ve already broken. While taking them out of my purse, the temple bacame caught in the zipper and while trying to undo it, plastic piece broke at the hinge. Plastic is very light weight and flimsy. Disappointed as I was super excited about them and loved them up until that point. For the price, I expected a higher quality product.

18 de outubro de 2025
logotipo da LOOK OPTIC

Resposta da LOOK OPTIC

Hi there,

We’re so sorry to hear your frame broke, that’s definitely not the experience we want for you, especially after how much you were enjoying them. Please email us at hello@lookoptic.com- we can help replace your pair right away.

Thank you for sharing your feedback, and we’ll make sure to make this right for you.

Thank you,
Tuti

Avaliado com 5 de um total de 5 estrelas

No problem adjusting to these great…

No problem adjusting to these great glasses.

19 de outubro de 2025
logotipo da LOOK OPTIC

Resposta da LOOK OPTIC

Hi,
That’s wonderful to hear! We’re so glad your new glasses feel comfortable and easy to wear. Enjoy them!

Thank you,
Tuti

Avaliado com 5 de um total de 5 estrelas

They kept me up

They kept me up
To date on shipping. Also e-mail stating I have to get used to using them.

14 de outubro de 2025
logotipo da LOOK OPTIC

Resposta da LOOK OPTIC

Hi,

We’re happy to hear you found our updates helpful! And yes — it can take a little time to adjust to new lenses, especially progressives, but it sounds like you’re on the right track.

Thank you,
Tuti

Avaliado com 5 de um total de 5 estrelas

Best progressives

Best progressives, great style , great customer service . Happy customer

14 de outubro de 2025
logotipo da LOOK OPTIC

Resposta da LOOK OPTIC

Hi Becca,

We love hearing that! thank you! We’re so glad you’re happy with your progressives, the style, and our service. Enjoy your new glasses.

Thank you,
Tuti

Avaliado com 5 de um total de 5 estrelas

Great customer service!!

The customer service experience was so prompt and very helpful! The return process was very easy and efficient.

15 de outubro de 2025
logotipo da LOOK OPTIC

Resposta da LOOK OPTIC

Hi,

We’re so happy to hear that! Thank you for your kind words. we’re thrilled the return process was quick and easy for you.

Thank you,
Tuti

Avaliado com 5 de um total de 5 estrelas

Keaton Progressives

I bought the Keaton progressives. This is my first pair of readers from Look Optic. Though I'm still getting used to wearing progressive's, I can say that these are very light and comfortable! I am happy with Look Optic's mission, customer service, and tips about wearing the glasses. I will definitely purchase from Look Optic again.

15 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

Great looking glasses

I was looking for an upgrade to my current readers and saw a Look Optic ad on YouTube. I decided to go the website and found two that I liked. I first got the transitions, but decided those weren't for me, since I sit in front of a computer for work and need the readers all day. The exchange process was easy. I boxed up the ones I had, sent them back and got my new readers in a few days.

16 de outubro de 2025
Avaliado com 3 de um total de 5 estrelas

I like the frames

I like the frames, but are so loose! I have to get them tightened.

16 de outubro de 2025
logotipo da LOOK OPTIC

Resposta da LOOK OPTIC

Hi Ellen,

We’re glad to hear you love the frames! If they feel a bit loose, you can easily adjust them by tightening the arms slightly, or if you prefer, we can walk you through a quick at-home adjustment.

Please email us at hello@lookoptic.com, and we’ll be happy to help.

Thank you,
Tuti

Avaliado com 2 de um total de 5 estrelas

Not a clear lense if you are farsighted.

The look of the glasses was beautiful. The problem for me is that I'm farsighted but need readers. The top portion, for regular viewing, was not clear. It was extremely blurry for me, leading me to believe that it wasn't an unaltered lense. Very unfortunate.

16 de outubro de 2025
logotipo da LOOK OPTIC

Resposta da LOOK OPTIC

Hi Mariel,

Thank you for sharing your feedback. We’re so sorry to hear the lenses didn’t meet your expectations. Please note we do not offer distance magnification- Our progressives are clear at the top, and readers at the bottom. In addition, it can take up to 2 weeks to get used to them.

Please email us at hello@lookoptic.com- we’d be happy to help you find an option that better suits your vision needs.

Thank you,
Tuti

Avaliado com 5 de um total de 5 estrelas

Customer service is spot on..

Customer service is spot on... So many frames have been my go to frame since I started... Always excited at new collections and collaborations to see where LOOK is going.

1 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

Excellent customer service, I was resent a new pair of progressive glasses due to an issue with the reader portion on the first pair I received and 2nd pair was perfect! All the styles I have are comfortable, stylish and wear well!

15 de outubro de 2025
logotipo da LOOK OPTIC

Resposta da LOOK OPTIC

Hi,

We’re so happy to hear your replacement pair worked perfectly and that you’re loving your styles! Thank you for taking the time to share your experience- it means a lot to us.

Enjoy your new progressives!
Thank you,
Tuti

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