Lost Land Interiors Avaliações 

263
•
O TrustScore é 2.5 de um total de 5

2,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ordered 30 Romana vases. Website promotes 2-4 day UK Mainland delivery. It's been two weeks and still no delivery. I've emailed them on several occasions without response and the phone number doesn't... Ver mais

Avaliado com 3 de um total de 5 estrelas

Items not received, no answer on phone line trying on multiple days. I left voicemails, emails and contacted via Facebook messenger. They called to inform me that items still not dispatched as not all... Ver mais

Avaliado com 2 de um total de 5 estrelas

Very slow delivery, far outside of advertised shipping estimates. I did get a response when I emailed in, which is better than some companies. The curtains are incredibly thin, single layer with n... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Paid for a fish bowl 2 weeks ago and hasn’t arrived. Ignored my emails, never once answered the phone. In response to this, the comapny director personally contacted me and arranged a next day del... Ver mais

Detalhes da empresa

  1. Designer de interiores

Escrito pela empresa

We supply ethical and sustainable home interiors and furniture.


Informações de contato

2,4

Ruim

O TrustScore é 2.5 de um total de 5

263 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,4

Todas as avaliações

(263)

0 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Great product and service from Max

Max was extremely helpful with the order, if ordering from Ireland I would recommend minimum of 14 days for delivery as there was issues with courier but Max was extremely helpful in sorting it out.

Would buy again but allow time for delivery next time

10 de junho de 2023
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Resposta da Lost Land Interiors

Dear Liam, Many thanks for your order, we're glad we could help and get your order delivered safely to Ireland! Thanks Lost Land Interiors

Avaliado com 5 de um total de 5 estrelas

Wooden cake slice

I am very happy with the wooden slice display plate from Lost Land Interiors which will be used as a base for my daughter’s wedding cake - my only criticism would be that it took longer to arrive than expected so would advise not to leave it too late to place an order.

2 de junho de 2023
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Resposta da Lost Land Interiors

Dear Lynne, Many thanks for your order and taking the time to leave us a review. We hope to see you again soon, Fiona - Lost Land Interiors

Avaliado com 5 de um total de 5 estrelas

Product as described and delivered as…

Product as described and delivered as promised

26 de maio de 2023
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Resposta da Lost Land Interiors

Dear Luke, Many thanks for your order and taking the time to review us. We hope to see you again soon Lost Land Interiors.

Avaliado com 5 de um total de 5 estrelas

After a blip in delivery arrangements

After a blip in delivery arrangements, Max did an excellent job in sorting out the issue.

10 de junho de 2023
Avaliação não solicitada
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Resposta da Lost Land Interiors

Dear Ceri, Many thanks for your order and taking the time to review us. We're glad everything was resolved, We hope to see you again soon Lost Land Interiors.

Avaliado com 5 de um total de 5 estrelas

Items as described & great price.

Items as described. Quality products, great price and quick delivery.

2 de junho de 2023
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Resposta da Lost Land Interiors

Dear Chris, We really appreciate your custom and taking the time to leave us a review. We hope to see you again soon. Lost Land Interiors.

Avaliado com 5 de um total de 5 estrelas

Furnishing Happiness

Just bought a new house and needed to deck it out. Found exactly what I needed at this fantastic online store. The range of furniture available is vast, from chic tables to handy storage units. Each piece is well-made and stylish, and was delivered right on time. The customer service was dream - so helpful and friendly. I can’t recommend them enough!!!

18 de maio de 2023
Avaliação não solicitada
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Resposta da Lost Land Interiors

Dear Taylor, Many thanks for your review and kind words. We hope to see you again soon. Lost Land Interiors

Avaliado com 5 de um total de 5 estrelas

Nicely Crafted and Functional!

Nicely crafted and functional soap dish. Looks lovely on the side of my sink and stops my soap from getting soggy - highly recommended!

30 de maio de 2023
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Resposta da Lost Land Interiors

Dear Jane. Thank you so much for your review, we're happy it. We hope to see you again soon, Lost Land Interiors

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, really quick delivery

28 de maio de 2023
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Resposta da Lost Land Interiors

Dear Paula. Thank you so much for your custom and review. It's a pleasure having you as a customer. Lost Land Interiors

Avaliado com 5 de um total de 5 estrelas

Quick service and amazing quality

My items arrived promptly and I’m genuinely very happy with this order and service from the seller. Also quality of product is amazing!

I messaged the seller before ordering and had a very fast response and they were very helpful regarding the item I was interested in.

I would order again and definitely recommend!

24 de maio de 2023
Avaliação não solicitada
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Resposta da Lost Land Interiors

Many thanks for your recent order and taking the time to us a review. We really appreciate it and hope to see you again soon! Thanks Lost Land Interiors

Avaliado com 3 de um total de 5 estrelas

BAD, AVOID

Ordered 3 weeks ago, got an email same day saying that my item wasn't available due to their mistake. No contact since then except for an email from the managing director saying he is out of the office and promising to reply to my chase up emails. No reply 2 days later. No refund. I am pursuing legal route, badly run businesses should not harm honest consumers.

In the aftermath of the above review my emails have been responded to and I have now received a full refund for the item that was out of stock. Thank you Lost Land Interiors.

Upgrading star rating as issue was eventually dealt with and resolved.

3 de maio de 2023
Avaliação não solicitada
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Resposta da Lost Land Interiors

Dear Paola, We're sorry about the confusion with your order as there were several orders on our website and Etsy shop from you. We're glad everything has been resolved now, please don't hesitate to contact us if we can help in any way. Thanks Lost Land Interiors

Avaliado com 1 de um total de 5 estrelas

Scammed me out of £158 ...

Scammed me out of £158 .... still waiting for a refund a month later. Don't respond to emails, disgusting

15 de abril de 2023
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Resposta da Lost Land Interiors

Dear Lorena,
Many thanks for your review, please rest assured we are a genuine business and we have issued a full refund for your order. Many thanks Lost Land Interiors

Avaliado com 3 de um total de 5 estrelas

No communication, service or goods!

No communication, no service, no goods. Very poor company. I placed an order 2 weeks ago for goods which were in stock, according to their website. I received a confirmation email but nothing since. As others have said, the phone number goes straight to ansaphone and I have had no acknowledgement or response to my follow up emails. So I'll need to go through the hassle of claiming my money back via the bank, as well as being without the goods I needed for a particular project. Avoid this company...it's either a total scam or completely inefficient...the result is the same for the customer!
Update....I have been contacted by the company to say they had missed my order and will send it to arrive in 3 to 5 days time. I shall change this review to a more positive one when my goods arrive.
Further update...my glass goods have just arrived, very well packed and no damage....so all very good in the end.....review has moved from 1 to 3 stars. I would have given 5 stars if I hadn't had the hassle.

3 de maio de 2023
Avaliação não solicitada
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Resposta da Lost Land Interiors

Dear Sara, Many thanks for your review and patience whists your order arrived. We're very happy to hear your item arrived in good order. Many thanks Lost Land Interiors

Avaliado com 4 de um total de 5 estrelas

On the whole superb

On the whole superb. The original package was incorrect but quickly rectified.

27 de abril de 2023
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Resposta da Lost Land Interiors

Dear Paula, thank you so much for your review and order. We really value your your custom and hope to see you soon. Thanks Max

Avaliado com 1 de um total de 5 estrelas

Doesn’t answer phone calls or emails

Doesn’t answer phone calls or emails
Items arrived without delivery/returns
Label so couldn’t return items. Many times tried contacting the company but to no avail

27 de abril de 2023
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Resposta da Lost Land Interiors

Dear Miss Green, We're sorry you are wanting to return your order. We do not provide automatic return labels but we would be happy to assist with a return if you email us sales@lostland.co.uk Thanks Fiona

Avaliado com 5 de um total de 5 estrelas

Great customer service

Unfortunately I received my garden urn planter damaged, despite being beautifully packaged by Lost Land Interiors…I contacted customer service and a replacement was sent out that day…excellent service 😊

23 de abril de 2023
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Resposta da Lost Land Interiors

Dear Alison, Many thanks for your order and glad we were able to resolve the issue quickly. Thanks Lost Land Interiors

Avaliado com 5 de um total de 5 estrelas

Brill!

Great price, fast delivery! Haven’t unpacked the gate yet but all is good so far.

18/05/23 we have assembled the gate/arbor and it was really straightforward. It’s very well constructed and the instructions were good. It looks great. 👍

27 de abril de 2023
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Resposta da Lost Land Interiors

Hello! Thanks for your choosing Lost Land Interiors and for taking the time leave a review about our great service. We hope to see you again soon. Thanks Fiona Lost Land Interiros

Avaliado com 1 de um total de 5 estrelas

Unresponsive and unhelpful

Placed an order, received zero updates/ notifications. Tracking my items was arduous, I was directed to a 3rd party and had to download an app that required excessive access to my device.
Emailed Lost Land numerous times and called to no avail.
After chasing for over a week and a half, I finally got a response yesterday. I requested a refund as they no longer had my items in stock.

I'm still waiting for Lost Land to get back to me about my refund.😕

26 de abril de 2023
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Resposta da Lost Land Interiors

Dear Zwane, We're sorry to hear about the issue with your order. We usually pride ourselves on our great service. I am however glad that we were able to resolve this. Thanks Fiona

Avaliado com 5 de um total de 5 estrelas

I love the items I bought

I love the items I bought, unfortunately one arrived broken (from transit) and Lost Land Interiors were very quick to respond and resolve the issue. Very pleased with their service and products :)

25 de abril de 2023
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Resposta da Lost Land Interiors

Dear Fiona, Many thanks for taking the time to leave us a review. We are happy to have been able to resolve your issue quickly. Thanks Lost Land Interiors

Avaliado com 5 de um total de 5 estrelas

Cinnamon sticks review

The Company had a fast delivery process and were very responsive in any queries. The product was as described and of good quality.

26 de março de 2023
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Resposta da Lost Land Interiors

Dear Maria, thank you so much for taking the time to leave us a review and for choosing Lost Land Interiors. We hope to see you again soon. Thanks

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