Lost Loom Avaliações 98

O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Beautiful bedding, fast delivery and gorgeous packaging. Particularly impressed with the fitted sheet, the elasticated bands to go under the mattress will make sure the sheet never pops off. The feel... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Everything about Lost Loom is an absolute pleasure. Sheets are fabulous quality - I already have 1200 thread count cotton sheets and these are as good. The attention to detail - ties to hold duvet... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent products. Just made second set of purchases. Only problem is that I can't stay away from home now as everyone else's bedding is such a let down compared to mine!

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Firstly the bedding is so beautiful to sleep in, I wouldn’t purchase anything else. Secondly I had a small issue with my bedding and the customer service was fantastic with the problem solved straight... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Roupas de Cama

Sobre Lost Loom

Escrito pela empresa

Welcome to the official Trustpilot profile for Lost Loom.

We are a luxury bamboo bedding brand focused on comfort, quality and thoughtful design.

Crafted from premium Moso bamboo, our bedding is exceptionally soft, breathable and designed to create a more comfortable and restorative sleep experience all year round.

By working with trusted, world-leading manufacturing partners, our bamboo bed linen is crafted to the highest standards of quality and craftsmanship, with thoughtful attention to detail and effortless everyday luxury in every piece.


BAMBOO BEDDING
BAMBOO BEDDING SETS
DUVETS

Our 90-Day Quality Promise

Our Commitment to Exceptional Quality

We believe our Bamboo Bedding is the finest on the market. That’s why we offer a 90-Day Quality Promise. If you find better quality bamboo bedding elsewhere and prefer it, we’ll take ours back and refund you in full, even if it’s been used. We’re confident you won’t find better. But if you do, we’ll make it right.

Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

98 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I didn’t know how lovely a fitted sheet could be …

What makes Lost Loom bedding streets ahead of other bamboo fabric sheets is the care that’s gone into the manufacture; the stout and accurate hemming and the supporting elastic strap passing underneath the fitted sheet at each corner which holds it securely in place. There is also a little tag saying Top on one short side, which just saves time when making up the bed.
I’m replacing poly/cotton sheets which were in their time good quality, but these bamboo sheets are in a higher category altogether.

9 de janeiro de 2026
logotipo da Lost Loom

Resposta da Lost Loom

Thank you for sharing this, we’re so pleased you’ve noticed our craftsmanship and extra features. Knowing our bamboo sheets feel a step above your previous cotton ones means a great deal to us.

Avaliado com 5 de um total de 5 estrelas

Above and Beyond Service …

Ordered a bamboo super king duvet cover and only received one pillowcase. After contacting the company they kindly and very promptly sent me 3 pillowcases free of charge.
Very grateful. Thank you so much!

8 de janeiro de 2026
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Resposta da Lost Loom

Thank you so much for your kind words, Lee. We’re really glad we could sort this quickly for you. Enjoy your bamboo bedding, and thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Beautifully packed and presented

Beautifully packed and presented.
So soft and silky.
Very very happy with my purchase.

31 de dezembro de 2025
logotipo da Lost Loom

Resposta da Lost Loom

Hi Karen,
Thank you so much for taking the time to share your feedback. We’re delighted to hear you loved the packaging and how soft and silky the bedding feels.

Avaliado com 5 de um total de 5 estrelas

Excellent bedding beautiful and so soft…

Excellent bedding beautiful and so soft the nicest bedding I have ever bought.!
This is my 2nd purchase in a month and will always have your bedding now.

29 de dezembro de 2025
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Resposta da Lost Loom

Hi Anne - Happy New Year and thank you for your lovely feedback. We're glad you're enjoying the bedding.

Avaliado com 5 de um total de 5 estrelas

The most amazing bed linen and customer…

The most amazing bed linen and customer service. Inundated by offers over Black Friday, Richard reached out and offered to send me colour samples, this not only helped me decide on colour but demonstrated the quality of the bedding, he also assured me he would honour any discount if I was not able to order before the BF discount expired. He also followed up on a missed delivery. I also ordered the duvet, the lightest yet warmest and comfortable I’ve ever bought and I have spent much more in the past.

10 de dezembro de 2025
Avaliação não solicitada
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Resposta da Lost Loom

Hi Gail - thank you for the lovely review. We're glad the samples helped and we also love the oatmeal colour bedding too. Enjoy!

Avaliado com 5 de um total de 5 estrelas

Beautiful bedding

my bedding set arrived very quickly
I had ordered the bamboo bedding set
so beautifully packaged it was a delight to open
the material is beautiful just feels like silk and so comfortable

3 de dezembro de 2025
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Resposta da Lost Loom

Hi Lorraine - thanks for the kind review. We're really glad you love the bedding.

Avaliado com 3 de um total de 5 estrelas

Bought the super king duvet and the…

Bought the super king duvet and the super king duvet cover and annoyingly the duvet is smaller than the cover, so you end up with excess material at the end. Also the pillow cases are giant ones (suitable for a super king bed - i.e. 90cm) but very people stock the larger pillows. I just spent £170 on some fancy pillows and they are tiny in the huge cases. Loads of excess. One final annoyance is how easily it creases - it was ironed on arrival but creases badly every time you sleep in it and looks scruffy. I already gave a great review previously, packaging, feel, delivery, etc. but more disappointed now I’m actually using.

7 de dezembro de 2025
Avaliação não solicitada
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Resposta da Lost Loom

Hi Andrew, thank you for your feedback and I’m sorry to hear this hasn’t met expectations. The Super King duvet insert is 260×220cm — there’s a small tag to help check the correct orientation, as inserting it the wrong way can cause excess fabric at one end.

You did order Super King pillowcases (90cm), but if you’d prefer the standard 75cm size, we’re happy to replace these for you.

Premium natural fabrics such as bamboo and Egyptian cotton are woven for softness and drape rather than stiffness, which means light creasing can occur with use.

We have sent you an email so we can help resolve the pillowcase sizing and any other issues raised.

Avaliado com 5 de um total de 5 estrelas

Delivered on time

Delivered on time, beautifully packaged. Sheets are superb.

1 de dezembro de 2025
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Resposta da Lost Loom

Hi Paul - thank you for the kind review. Enjoy the bedding!

Avaliado com 5 de um total de 5 estrelas

What an absolute pleasure it was

What an absolute pleasure it was Purchasing our new duvet set from lost loom.
After an initial mistake on my side with my order, I was contacted by Kevin who resolved this quickly and efficiently.

The Covers are exactly as described , soft and Sheen, providing a wonderful night sleep.
Within a week I’d ordered further set which arrived promptly in the same exquisite little silk bag and decorative box.

I plan to change all other bedding to this brand in a very near future and highly recommend this company.

3 de novembro de 2025
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Resposta da Lost Loom

Thank you so much for your wonderful review. We’re delighted to hear how pleased you are with your new duvet set and that everything arrived just as expected. We really appreciate your support and are so glad you’re enjoying your bedding.

Avaliado com 5 de um total de 5 estrelas

Blown away by the customer service.

I wrote a review earlier about being unimpressed with the quality of one of the items I purchased from LostLoom. Namely a fitted sheet, and the strap to hold it on snapped off after a few times of using. When I checked my e mail, not only had LostLoom responded to my Trust Pilot review,(I had not complained to them directly) but they have despatched a replacement sheet! This kind of customer service is unheard of in today's market, and I can only commend them for being so pro active. the quality of the items overall is excellent, I was just disappointed it had broken. Thank you Lost Loom for restoring my faith in customer service,

10 de novembro de 2025
Avaliação não solicitada
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Resposta da Lost Loom

Thank you so much Amanda, we’re really glad we could get everything sorted for you in the end. Your kind words mean a lot to our team, and we truly appreciate you giving us the chance to make things right.

Avaliado com 3 de um total de 5 estrelas

Underwhelmed, would not recommend

I have to say I’m underwhelmed. Most expensive bed linen I’ve ever purchased and 4 washes in, one of the straps that hold the fitted sheet has snapped off? I won’t be purchasing more, and would not recommend

5 de outubro de 2025
Avaliação não solicitada
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Resposta da Lost Loom

Hi Amanda,

We’re really sorry to hear about the issue with your fitted sheet. That’s certainly not the quality we expect from our bedding. While rare, a manufacturing fault can occasionally occur, which is why we offer a one-year guarantee to cover any defects.

Our customer care team has reached out via email to arrange a replacement. We always encourage customers to contact us directly if anything isn’t quite right, as we’ll always resolve it as quickly as possible.

Update (10th Nov 2025, 18:33):
Issue resolved, and the customer has kindly left a new review reflecting their updated experience:
https://www.trustpilot.com/reviews/691202a3f92cff8274015751

Avaliado com 5 de um total de 5 estrelas

Five stars all round for product and…

Five stars all round for product and customer service! I am so glad I took the plunge and ordered this bedding without actually seeing or feeling it. It has a cooling, breathable soft touch and is so comfortable that I am sleeping better. The packaging it arrived in was also luxurious so this bedding would make a fabulous gift.

30 de outubro de 2025
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Resposta da Lost Loom

Thank you so much, Anna! We’re delighted to hear you’re loving your bedding and that it’s helping you sleep better.

Avaliado com 5 de um total de 5 estrelas

What can I say "WE LOVE THIS BEDDING"

What can I say "WE LOVE THIS BEDDING". My husband is a hot sleeper and I'm a cold sleeper. We spent our fist night this week with the Lostloom bedding and both of us woke the next morning raving about how well we both slept. I'm buying my 2nd set and will be gifing family members sets for their Christmas presents.
To add to the great quality, I have had the most amazing customer service, I'd ordered the wrong pillow cases and within minutes Richard had replied to my email and organised everything I needed. In a world where it is concerning buying things online, I can honestly say "Don't hesitate and place your order today"

19 de outubro de 2025
Avaliação não solicitada
logotipo da Lost Loom

Resposta da Lost Loom

Dear Natalie - thank you so much for the kind feedback. We're delighted you love the bedding and our always grateful when customers come back and purchase more. Thank you and enjoy your bedding.

Avaliado com 5 de um total de 5 estrelas

Great customer service

My first order was delivered to the wrong house but lostloom was very quick to respond to my email and even phoned me with an apology that wasn’t even there fault, then they sent out a replacement the very next day.
Haven’t used bedding yet but it does feel amazing

6 de outubro de 2025
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Resposta da Lost Loom

Thank you so much for your kind words. I’m so glad we could get everything sorted quickly for you. I hope you absolutely love the bedding once you start using it!

Avaliado com 5 de um total de 5 estrelas

The most beautiful luxurious bedding I…

The most beautiful luxurious bedding I have ever had . The quality is off the scale . It's nice and cooling and warming at the same time - the beauty of bamboo . What I also love the most is it is WHITE WHITE - many companies sell products as white but when they arrive I am disappointed in their lack of brightness . The packaging screams luxury too - but no inflated price tag to accompany . Simply the best

6 de outubro de 2025
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Resposta da Lost Loom

Thank you so much for your kind words. We’re thrilled you’re enjoying your bedding.

Avaliado com 5 de um total de 5 estrelas

Outstanding service

Outstanding service, amazing quality bedding
Beautifully packaged and presented.
Highly recommended

29 de setembro de 2025
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Resposta da Lost Loom

Thank you, Blaine, for your lovely feedback. We’re delighted you’ve enjoyed both your bedding and your experience with Lost Loom.

Avaliado com 5 de um total de 5 estrelas

Product excellent

Product excellent, along with customer services. After delivery company got things wrong, i would give them ten out of ten.

29 de setembro de 2025
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Resposta da Lost Loom

Melvin - thank you for the kind comments and glad we were able to resolve things after the delivery issue.

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