Louis Moto United Kingdom Avaliações 

I ordered a Shad topbox and bike specific adapter as the price was cheaper than anywhere in the UK. Sadly, it was too good to be true! They state 5-7 days for shipping to the UK which meant the kit would arrive just in time for my bike trip. The kit was shipped 3 days after ordering.

After the kit was shipped, it spent 5 days in Royal Mail customs. After checking daily on the Royal Mail website I noticed on the 5th day that the kit had been returned to Germany. I contacted Louis Moto via their contact page, via email and via phone. I've had no response from the contact page or email and when I rang, they promised me they would call me back. 3 days later and still no call.

I also spoke to Royal Mail who informed me the kit had been returned back to Louis Moto as insufficient customs paperwork had been supplied.

I am now in a battle with my card issuer to get a refund as I have had to source the kit elsewhere to meet me travel plans.

DO NOT PURCHASE ANYTHING FROM LOUIS MOTO IF YOU LIVE IN THE UK!!!

I purchased a mivv dakar exhaust, same thing happened to me..got stung £76 for customs VAT..however, I've had a full refund from louis moto,after submitting proof of payment to Royal mail for the customs duty owed..So a bit of a faff,but I've got top quality exhaust for £320..So we'll done louis moto
P.s took me 2 weeks for vat refund

I was a bit scared after reading so many negative reviews about this company, but knowing how they handle me as customer I am actually grateful 🥲
They was absolutely brilliant and professional and didn't cause me issues or anything as the majority of reviews suggesting that they will cause lots of lots issues which never happened.
Refund was done 24 hours after they receive their product back.

Seems like I'm another customer that was fooled with a "customs refund" promise.
I spoke to their service team, and they said I have 8000 emails, and I dont care!
Don't use this company for UK.

If you buy from the UK, they don't warn you that there is a customs fee to pay, which will cost you more than the item you buy... for me and it looks like a scam. Watch out

They are nothing else but scumbags. I had a issue with indicator very expensive one almost 80 euros each. One of them malfunctioned so I contacted Louis Moto they responded great they sent a label to send it back so I did. They received it processed it and after a weeks they issued some refund invoice that I'll get my money back via the same way I have paid so I waited and waited and nothing. Another mail another respond this time asking for my IBAN number for the money to be transfer back to me so I did provided this number. Another mail asking me to be patient hmm but why since IBAN transfer takes up to 5 working days + - extra days so I waited and nothing as expected after 10 working days. Another mail this time no respond for weeks. They are just a scumbags . I got no replacement and no refund that's how they treat customers
Stay away people

Very slow delivery, the excuse being they were very busy. You are a business deal with it.
Had to pay nearly £50 import duty which I had to open a PayPal dispute to get it repaid as they completely ignored my emails.
Very poor customer service, not worth the hassle to save a couple of pounds. Support UK business.

No sign of order....customer service say they have changed their system and can't tell me when my order will be processed. Should have just bought within UK. Lesson learned.

Charged for Import duties and tax
Web site claims they will take care of taxes and duties for UK; they didn't! Ended up having to pay an extra £60; phoned the UK number to complain and got through to a non-English speaking staff member. Emailed a complaint 2 weeks ago, no response. Avoid this scamming outfit

DO NOT BUY OFF THIS COMPANY SHIWS AS A UK BUT ITS NOT IT THEN SHIWS UP AS FROM GERMANY ALSO THEN SENDS YOU MORE CHARGES THAT I DID NOT AGREE WITH OR SOGN FOR SAVE YOUR DETAILS OF YOUR CARDS EVEN IF CHOSEN NOT TO BE SAVED THEY SAVE THE DETAILS ANYWAY. JUST CHARGED ME OVER £500 DO NOT BUY OFF THEM....

Misleading pricing, hidden customs fees, zero customer service — DO NOT BUY!! STAY AWAY FROM THEM!
They explicitly claim all customer fees are included in the price for UK customers, but when your order arrives, you get charged extra customs and import fees that were never mentioned at checkout. This is completely misleading.

I have sent several emails to their support team and never received a single reply. When I try to speak to someone on the phone, their staff always say they don’t speak English properly and promise someone will call me back — but nobody ever does.

I also cannot get a refund or resolution for this issue. This company tricks customers, hides extra costs, and provides no support whatsoever. Save your money and time — avoid Louis Moto entirely.

They claim they will pay any import fees imposed on your item. I was charged over £65 import fees which had to be paid by me before Royal Mail would release my item. I’ve now sent two emails and used the contact us form on their website and nobody is responding. This leaves me no alternative but to request a chargeback from my credit card company. I would not buy from these people again, their advertising is utterly misleading and the treat their customers with contempt.

I ordered some Gaerne boots, paid the import fees, they recognised and replied to my email saying they would refund the fees as per their website states. Apparently it has been sent. Nearly 4 weeks later, no sign of any money. No response to any emails. I can't claim on my credit card, because parcelforce haven't done anything wrong and I did receive the goods from Louis Moto. The fees were £61. Not happy.

Incapable of replying to an email. Purchased some front wheel crash bobbins which were advertised in red. It came to the receipt and It turns out the have them in black only. I've tried to email three times on the last 7 days and had no replies. The advertisement itself was very misleading. Not impressed at all.

Wish I would have checked reviews before buying. Ordered a mivv Dakar exhaust had to pay £71 import fees and the exhaust silencer come without holes to mount the bracket sent emails with pictures spoke on the phone and they say there’s nothing they can do wait for a reply over email !! Still no reply I’m stuck with £400 worth of metal don’t use this company

Bought a top box which arrived damaged. It had been glued so didn't happen in transit. Had had absolute nightmare with "customer services" who messed me about and wouldn't send a refund. Had to claim the money back through my credit card. Avoid this company!

Superb service,very fast shipping and all import fees refunded quickly. Very very impressive and great prices.

10 days later, no response to my email. Unacceptable that a company can take so long to respond to an email.

Website states UK customs charges will be refunded. To be fair to them, they have kept their promise without any question, I emailed them the receipt and on the 21 May I was refunded the amount of VAT, but it took maybe 3 weeks for this to be complete.

I would not buy from them again personally, just because it's hassle, but I now have some trust that at least they honour what they say. The equipment did arrive very promptly from Germany. In which case this review has gone from a 1 start, to a 3 star, but having received the goods quickly, lets make it a 4 star with improvement required.

Exactly the same as most negative reviews. Helmet was £80 cheaper despite their UK website clearly stating “No nasty customs surprises” as they profess to pay this on your behalf. 2 weeks, 2 phone calls and 2 emails later, I still haven’t had a reply and I have a £330 helmet stuck at customs! I’ll be claiming through my credit card company. Avoid!

Goods stuck at customs, I emailed Louis moto and no reply after 120hours. I called the uk phone number which says its open Mon -Sat 10-21 GMT. Its not open on Saturdays. When I did get through on the phone they would not help, apparently it was another department. They claim to have passed my enquiry over, still heard nothing. I have no confidence customs fees will be refunded. There is no communication how that works. They wont answer my enquiries, My advice is buy from a UK supplier as this company is not what you would call professional. Some of the worst customer service I have encountered.