Lovevery Avaliações 160

I ordered a subscription for my soon to be here granddaughter. She is due in two months, which I filled out on the subscription form. My daughter lives in a different city than I do. She called last week to let me know that she has just received her third box and they all have the same toys in them. I have reached out by email to try and cancel my subscription and find out why they sent three of the same boxes to her! There is no phone number for the company that I can find, all you can do is email them. I have been sending emails for a week now without getting response other than “a ticket has been
created regarding your problem”. Ok? Now what? I have not heard anything other than that from this company. I wish I had read the complaints on here before I ordered the subscription boxes!!!! The customer service for Lovevery is horrible. Basically it doesn’t exist! Beware of buying into this subscription service. It is very hard to cancel!!!

Scam! Refused to credit.

Fake customer service

This company is run by chatbots. The policies make zero sense and are inconsistent depending on which chatbot you get. Shipping is erratic at best. Things go missing in the mail. I've spent more time trying to correct Lovevery's mistakes in the last six months than my daughter has spent playing with their overpriced toys.

Beautiful concept, but completely unreliable delivery. My developmentally timed Play Kit arrived late once and the next one never arrived on time with no notification. This breaks the core promise of the subscription. Cancelled due to poor reliability and communication.

Do not order from here!
They have very sneaky opt out subscription scheme- aka you make one purchase and you’re locked in paying for more and more. It is also very hard to cancel the subscription
Priya in the customer experience (lol.. aka offshore minimum wage worker) just uses templates and lacks any kind of empathy.
Super shit company preying on tired mums with no income

Purchased and returned the item. Have proof that it was received January 5th but still no response and shop pay still askes for money.

Customer service is terrible. When items are backordered, they do not communicate that until you inquire why your order has not shipped out from the warehouse.

The website is also misleading - we had purchased the play kitchen for Christmas and had checked online that the items come in 2 packages. We did indeed receive 2 packages; however they excluded all plastic items in the 2nd package. We did not learn that we were missing items until we started to build the play kitchen Christmas Eve. It's 3 weeks since Christmas, I hadn't received a response, and after submitting yet another ticket, I just learned that the plastic parts are backordered. They still don't know when items will be back in stock and for us to return the item, there's a restocking fee. But in reality, I would have never ordered the item if I knew it would be backordered, let along begin building the item if we were knew we were missing parts.

I wish I had read customer service reviews before ordering. Someone gifted my baby Lovevery and despite my skepticism that they were anything special, she truly loved the toys and went back to them again and again. Especially the books. I ordered two sets of expensive books and have not even received shipping confirmation. The AI agent is useless. I got an email saying a ticket was created with the customer service team and it’s been weeks and no one from there has contacted me.

Absolutely incompetent customer service wrapped in niceties.

Two packages never arrived for Xmas despite confirming address details correct. Had to chase countless times, each time with a different agent promising to follow up. Never did. Wasn’t told how many packages to expect so only found out when trying to assemble. Took a week of chasing for them to send one of the two packages, then had to chase again for the second. Been a week of emails. Offered 10 off coupon but this doesn’t begin to cover the disappointment of my toddler for not having his gift for xmas- and won’t even in time for new year.

Should do much better.

I’ve purchased several Lovevery products for 3+ years and I do think the quality is excellent - which is why this experience was especially disappointing. I ordered a gift for my niece before Christmas and only later learned that the item was actually back-ordered until March 2026.

There was no proactive notification at the time of purchase or after, and customer service simply offered either a refund or the option to wait three months. While they did process the refund, the communication leading up felt inadequate - especially for a children’s brand where many purchases with 3+ weeks lead time should not be an issue.

I believe the products themselves are great, but I will not be purchasing based on the inadequate customer service response.

I have questions regarding a Gift and its absolutely impossible to speak to anyone at Lovevery. The chat feature is super automated which is a huge turn off IMO. If this company is so focused on the mindset of the Little ones then it should be equally as focused the mindset of adults making the purchases.

Terrible experience.
They took my money, never delivered my order, and then refunded only 20 EUR even though I paid over 100 EUR. I contacted support many times, but every time a different agent replied without knowing anything about the previous messages, so the issue was never resolved.

In the end, I am without my money and without the products. No proper answer, no responsibility, no solution. Absolutely unacceptable.

I attempted to post a review of the playmat with 2 stars because I was disappointed the mat was polyester for a whopping $235. The site wouldn't allow me to post it. What is the point of having organic cotton components if the mat that a baby will spend the most time mouthing is polyester?

Great company! We've purchased several of their playkits and books, all of which are well-made and have withstood multiple kids. They are. alittle pricy but the toys and books do last so you get what you pay for!

If I could give zero stars....I would. Their 'customer service' is non existent. you only get auto generated responses and wait days...DO NOT waste your time, energy or money with Lovevery....because if you have an issue...you won't get resolution.

Did not receive e-card - still waiting for a response

You can send someone a gift from their website but there’s no way to let the recipient know who sent it. They have gift cards, but for $80 and $120 but oddly not for $100.

This company is a subscription model. They will keep charging your credit card! Watch out! I also have not been happy either the products

Terrible customer service, I cancelled my subscription but they keep charging me ! I made several enquires no response yet, so frustrating

They earn 2 stars because the toys (although not textbook Montessori, since my son attended Montessori school until 3rd grade and all the toys were new to me) are excellent. But the customer service is so bad that I just cancelled my subscription after over a year. Could never talk to a real person. I think I am missing several books because I ordered the "book bundles". I sent them the missing list twice. All I got was chat bots saying to send the missing titles. I give up.