The booking process was smooth and simple, and the car was in very good condition and clean upon pickup. The terms are fair, and the staff at the Varna city office were professional, friendly, and hel... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
The car After few kilometers had the engine lamp on and a lot of kilometers stored about 180000. The officer proposed me to pay 100€ for an insurance to cover every issues, it's a service very expens... Ver mais
A empresa respondeu
The staff at the Sofia airport head office were very good/professional at both pick up and drop off. The car was in good condition. Overall the experience was excellent.
A empresa respondeu
Reservamos online un coche en las oficinas exteriores del aeropuerto y la verdad que todo bien y a la vuelta que dejamos el coche con un transfer nos llevaron al aeropuerto. Todo perfecto
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Low Cost Cars provides the cheapest, affordable and reliable rent a car service in Bulgaria. We are focused on offering low cost car hire services on the territory of the country. Our prices are guaranteed lowest and the booking process is very easy and simple. If you want to spend secure and calm holiday without necessity of brand new car, Low Cost Cars is your first choice. We guarantee cars in good technical conditions which fully meet the requirements of our customers. Low Cost Cars is brand of Top Rent A Car which has inherited the long years’ experience as leading car rental company in Bulgaria. The company has convenient office locations at Sofia, Varna and Burgas airports and offices in the cities Sofia, Burgas, Plovdiv, Varna, Sunny Beach, Golden Sands, Nessebar, Sozopol, Obzor and Balchik. Rent a car from Low Cost Cars and you could get up to 10 % discounts for your future bookings!
Informações de contato
Airports: Sofia T1, Sofia T2, Plovdiv, Varna, Bourgas, Downtown offices: Sofia, Varna, Bourgas, Sunny Beach, Golden Sands, Sozopol, Obzor, Deliveries all over the Country, Bulgária
- 00359886002121
- bookings@lowcostcars.bg
- lowcostcars.bg
4,4
Excelente
423 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very happy with there service…
Very happy with there service especially when I had to extend my rental due to flight being cancelled
21 de setembro de 2022
Avaliação não solicitada
Resposta da LowCostCars.BG - Car Rental Service in Bulgaria
Dear Sandy,
Thank you for taking the time to let us know how we did. Your satisfaction of renting our vehicles and customer service is our top priority. We hope you have a great day!
Best regards,
Low Cost Cars
everything was excellent
5 de setembro de 2022
Avaliação não solicitada
Resposta da LowCostCars.BG - Car Rental Service in Bulgaria
Dear Customer,
Thank you for the highest rate!
Best regards,
Low Cost Cars
LCC is very reliable and easy to use…
LCC is very reliable and easy to use company. Their employees are always smily and helpful and customer service is mostly helpful and quick.
15 de setembro de 2022
Avaliação não solicitada
Resposta da LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mr. Emilov,
Thank you for your review. Every review is very important for us. We are glad that you liked our services. We will be very happy if you use our services again, so we can earn that extra star.
We remain available!
Best regards,
Top Rent A Car
Helpful staff
The staff was always available and nice, will go out of their way to help. The car was in good condition apart from a problem with the air conditioning.
11 de setembro de 2022
Avaliação não solicitada
Resposta da LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mr. Customer,
Thank you so much again for your feedback!
We are happy that you liked our service and we hope to earn the fifth star on your next use of our services.
Best regards,
Top Rent A Car
We happily used LCC again
We happily used LCC again. We hired the car in Nessebar office. We were served by a nice guy but all staff was very kind and polite! Many thanks for your service!
3 de setembro de 2022
Avaliação não solicitada
Resposta da LowCostCars.BG - Car Rental Service in Bulgaria
Dear Joana,
re Thank you for your kind review. We ahappy to pass along your comments to the team here at Low Cost Cars! Have an awesome day!
Best regards,
Low Cost Cars
Good experience
We took the car quickly. The car was clean and full of fuel. We got the information clear and fast.
5 de setembro de 2022
Avaliação não solicitada
Resposta da LowCostCars.BG - Car Rental Service in Bulgaria
Dear Customer,
Thank you for your kind review. We are happy to pass along your comments to the team here at Low Cost Cars! Have an awesome day!
Best regards,
Low Cost Cars
Всичко според очакванията
Всичко според очакванията. Без инциденти. Добра цена и добро обслужване. Малки недостатъци. Не бяхме информирани, че офиса на терминал 1 е затворен и от бележката на вратата разбрахме, че трябва да се обадим за трансфер. Чужденци щяха да се оправят трудно. Колата беше стара и доста очукана с навъртяни 100 000 км, но вървеше добре и нямаше проблеми
3 de setembro de 2022
Avaliação não solicitada
Resposta da LowCostCars.BG - Car Rental Service in Bulgaria
Здравейте г-н Дамянов,
Благодарим Ви, че избрахте нашите услуги!
Благодарим Ви, че сте отделили време да споделите какви са впечатленията Ви от нашата услуга и за високия рейтинг! Мястото за взимане на нашите автомобили е написано в изпратеният Ви ваучер. Ще се радваме да Ви видим отново и да заслужим 5-тата звезда!
С уважение,
Low Cost Cars
Good value for money
The receiveing and returning process were very good. Quick and informativy as you need. The air condition in the car was bad. When the temp outside rise the air condition was not sufficiant at all. Also on one day the indication of engine oil level was given alert. I checked the oil level in it seem to be almost empty. I talked with the service and he send me to buy an oil at gasoline station on cash and fill the oil by my self. Also about the air condition he asked me to go to the local rental car station to check and if they find a problem they will send me to the garge to fix it and also to pay cash ( they will return the cost back when I will return the car with an invoice on their name). I prefer not to deal with the air condition...the car was not new with 255000 km but she was very comfortable and in very good condition and the type that I was asking for. The value of the deal was very good refer to other option from other rental car agency.
29 de agosto de 2022
Avaliação não solicitada
Resposta da LowCostCars.BG - Car Rental Service in Bulgaria
Dear Customer,
Thank you for taking the time to let us know how we did.
Please note that we suggest tо customers to go either to our office or to the nearest car workshop, where they can get their problem fixed. We offer both options, so we can give the client freedom to choose the most convenient option for him. If the customer goes to a car workshop, we cover all costs related to the technical condition of the car.
We are sorry for the inconvenience caused and we hope to meet you many more times as our customer, where we can achieve that extra star!
Best regards,
Low Cost Cars
Value for money, but...
Call center and representatives on Sofia and Burgas reception were very good.
Car was fine - not more than that.
The mechanic/tech team in Burgas was not professional at all !! They didn't know how to open seats and reserve wheel location and how to release this wheel.
17 de agosto de 2022
Avaliação não solicitada
Resposta da LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mr. Brandeis, Thank you for taking the time to let us know how we did. We are sorry to hear our colleagues didn't manage to open seats and release spare wheel. Please send us you reservation number so we can investigate the case further. We will be very glad if you will use our services again and we hope that we will earn that extra star.
Kind Regards,
Low Cost Cars
Everything as it should be
Everything as it should be! Thank you - will be using your services again!
16 de agosto de 2022
Avaliação não solicitada
Resposta da LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mr. Legerer, Thank you for your review. We are very happy to have provided you with such a positive experience in all the aspects of your rent. We will be very glad to see you again soon. Top Rent A Car
The whole procedure well
The whole procedure well. Car was in good order and clean
28 de julho de 2022
Avaliação não solicitada
Resposta da LowCostCars.BG - Car Rental Service in Bulgaria
Dear Ashton, we are glad we could help! Thanks again for taking the time to leave us this information about your recent rent. Take care! Low Cost Cars
Very good and professional staff
Very good and professional staff, only can say will need to be improved paper work at the moment is taken a hour to documents to be fill in.
26 de julho de 2022
Avaliação não solicitada
Resposta da LowCostCars.BG - Car Rental Service in Bulgaria
Dear Dimitar, thank you for your kind review. We are happy to pass along your comments to the team here! Standartly all paper work takes not more then 10-15 minutes. We apologize that you were forced to wait so long! We will definitely work on it Have an awesome day! Low Cost Cars
Very friendly staff
Very friendly staff, solid car, good price.
26 de julho de 2022
Avaliação não solicitada
Resposta da LowCostCars.BG - Car Rental Service in Bulgaria
Thank you for taking the time to let us know how we did, Sven. We hope you have a great day! Low Cost Cars
Nice car
Nice car. Bit confusing with the insurance being a separate company to the car rental but otherwise everything went smoothly
25 de julho de 2022
Avaliação não solicitada
Resposta da LowCostCars.BG - Car Rental Service in Bulgaria
Dear Bernie, Your satisfaction is our top priority. Thank you for taking the time to let us know how we did. When you are making your booking throuh our partner, they can offer their own insurance! Low Cost Cars
All good
All good, the car was in very good condition and the staff friendly and knowledgeable.
16 de julho de 2022
Avaliação não solicitada
Resposta da LowCostCars.BG - Car Rental Service in Bulgaria
Hi Marco,
We are extremely grateful for your review!
Thank you so much for taking a few moments to let us know how we are doing.
It is because of feedback like yours that we are able to confirm that we are heading in the right direction.
Kind Regards,
Low Cost Cars
This is my third Passat from…
This is my third Passat from lowcostcars.
All of the cars are very tired, high mileage, poor technical condition , scratches dents on the paintwork broken bumpers , warning lights on the dashboard etc…. Those cars are not for renting they should be sent to a scrap yard.
12 de julho de 2022
Avaliação não solicitada
Resposta da LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mr. Kozov,
Thank you for your review. We are sorry for the technical problem that arisen on your rent. Unfortunately we could not foresee this DPF light and error before it happened and at the busiest time of the year the only replacement car we could offer was not estate and not suitable for you.
Even that the companies aim is to offer the lowest possible price we still try to maintain our high standards and be with you our clients.
We hope we will see you again and have the chance to change your opinion.
Best Regards,
Low Cost Cars
Extremely unprofessional and very cheeky! Avoid at all costs!
Extremely unprofessional and rude attitude towards the customer. I’ve had a very unpleasant experience with those people. I arrived at the airport at 2 am and was refused to be rented out a car by these folks for not having a penalty card. I wrote a very wrong and detailed email in regards to their Terms and conditions and their very badly designed website but didn't get a response. It's been almost 2 weeks. Also, they decided it's only right to take 15% of the booking cost. How cheeky is that :)? Not only that, but they were blaming me and were being very disrespectful and rude. And the funniest thing is that I managed to rent a car eventually from another Bulgarian rental car company and also got offers from both Hertz, Enterprise and Sixt :D - In the same country and with the same government regulations/law. They almost ruined my stay in Bulgaria and also got away with 15% of the money I paid for the booking! AVOID AT ALL COSTS!
28 de junho de 2022
Avaliação não solicitada
Resposta da LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mr. Iliev, Thank you for the detailed review!
You have made your booking online on our web-site. In our rental terms is clearly stated, that in case if you have bulgarian driving license, it is mandatory to provide a penalty card. There is also a cancellation policy in case if needed document is not provided, 15% of the amount of the booking is kept as a cancellation fee. By making your booking, You have agreed with both of these rental terms!
According to Bulgarian Traffic Law your driving license is not valid without a penalty card. In case if other companies are giving vehicles to the customers without valid documents, it means they are violating the law. Low Cost Cars works clear and legal, that is why we can not afford us to violate the law. Low Cost Cars
Not very good customer experience
Had to call the infoline to be able to return the car as the office was closed. After that was told to be on the exact time at the office and guess what - had to call one more time to get the guy in the office and he was late more than 10 minutes
27 de junho de 2022
Avaliação não solicitada
Resposta da LowCostCars.BG - Car Rental Service in Bulgaria
Dear Wojtek,
Thank you for your review! We apologize that you were forced to wait to return the car. Our office in Sozopol is open only for exact manipulations and from time to time our colleagues may be delayed from another delivery/collection in the region. We hope you enjoed your car and we will be extremely happy if you will give us another chance to prove our high level of quality of services we provide. Low Cost Cars
Low Cost Car Rental Review
I have found renting a car with Low Cost Cars a very straightforward and simple process. The staff are always friendly and professional but recently the biggest drawback has been at the carhire desk inside the airport. This is not due to the staff on duty but more to do with other customers wanting to rent cars.
When you have pre-cooked a car the check-in process takes about 15-mins but on the last two occasions I have rented through Low Cost Cars I have spent an hour queuing behind customers who seem to be in no hurry and chat away aimlessly to the staff.
24 de junho de 2022
Avaliação não solicitada
Resposta da LowCostCars.BG - Car Rental Service in Bulgaria
Hi Bob,
Thank you for your 5-star review. We are happy to see that you found our process straightforward and simple and are served professionally by our staff. We always try to improve our process of hire unfortunately we are obliged by law to check all documents before let you rent a car.
Lind Regards,
Low Cost Cars
Всичко беше много добре
4 de junho de 2022
Avaliação não solicitada
Resposta da LowCostCars.BG - Car Rental Service in Bulgaria
Здравейте, г-н Радев! Щастливи сме, че сте останали доволен от услугата, която предлагаме. Поздрави! Low Cost Cars
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