Aaron was a huge help. We were first time buyers and didn’t know anything about buying a house but he was very knowledgeable, efficient and made the whole process a dream.
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Veja o que dizem as avaliações
From first contact, Lowden has been able to offer complete guidance and answer all my questions. They’re efficient and the team works very well together which meant there was never any delay in questi... Ver mais
A empresa respondeu
Awesome Experience with our First home mortgage via 'Lowdens'. 'Colm' from 'Lowdens' did a wonderful job and guided us throughout right from the top till the mortgage approval. There were constant upd... Ver mais
My housing process has taken longer than anticipated for many reasons out of mine and the brokers control. Through this stressful period Lowdens did a fantastic job to make sure the already frustratin... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Lowden's are an independently owned Mortgage Brokers who were established in 1992, with over 50 years of combined experience. We have helped thousands of customers over the years and are always looking for feedback so we can improve our service. We are a fully regulated firm of Mortgage Advisers, who have access to the whole of the mortgage market. Our job is to find you the best priced product for your circumstances and then make the process as easy as possible. Whether you are buying a new home, looking for a re-mortgage or even thinking about a Buy to Let, we can help you. We are also able to offer life assurance and household insurance at competitive premiums. Our main office hours are 9-5 during the week and we have advisers in the office at weekends between 10.00am and 5pm.
Informações de contato
The Old Coach House, Cranes Close, MK43 8EN, Turvey, Reino Unido
- 01234881111
- info@lowdens.co.uk
- lowdens.co.uk
4,8
Excelente
313 avaliações
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Excellent levels of customer services - others should learn from Lowdens
If someone was to ask me, "Give me an example of excellent customer service, mixed in with a very heavy dose of honesty and fabulous values.". One word comes to mind - Lowdens.
13 de julho de 2021
Resposta da Lowdens
What a fantastic review, we are very grateful to you for using our services and taking the time to leave a review. We hope to help you again in the future.
Great service provided by lowdens
Great service provided by lowdens. Very informative and helpful. Always in communication with updates, highly recommended.
7 de julho de 2021
Resposta da Lowdens
Thanks Adam, we really appreciated you using our services and thanks for leaving such a great review.
Thanks for your job!
5 de julho de 2021
Resposta da Lowdens
Thanks for using our services and leaving such a lovely review. We hope to help you again in the future.
They are brilliant!
29 de junho de 2021
Resposta da Lowdens
Thanks Vincent, you were a great customer to deal with. Thanks for using us again.
Very professional service
Very professional service
Lowdens helped us with obtaining great mortgage offer for our FTB house purchase with H2B option . We would highly recommend their services to any first time buyers.
26 de junho de 2021
Really excellent
Really excellent, highly professional, service from Becky, Honor, Alina, and their very able colleagues. My case was handled efficiently and transparently and actually could hardly have gone more smoothly, even with a tight Stamp Duty Holiday deadline looming. Lowden's were recommended to me by a trusted friend. I can now say that was a good recommendation - and I'm happy to pass it on to anyone looking for a reliable, straightforward, communicative mortgage broker, because it really does make buying a house a lot easier.
24 de junho de 2021
Resposta da Lowdens
Thanks for a great review, we wish you well in your home.
Should have given zero star if it was…
Should have given zero star if it was possible. The representative Abbie Masoro started of very well handling my applications. She was very responsive and ardent since we were working to meet with the stamp duty deadline. Then all of a sudden a mistake was made in the reservation form that was issued by my incompetent developers. Good thing is Abbie spotted the mistake in the form and issued a correction. However this mistake was made on my Help to buy application, which i spotted and immediately asked for a correction and subsequently on the mortgage offer. It's quite confusing how anyone would make a mistake twice.
I understand there was so much pressure to meet up with this deadline but the sheer unprofessionalism of the lowdens reps not acknowledging their mistakes is the reason I'm writing this bad review. This has cost me the stamp duty fees even when I was on track initially to meet up with this deadline.
I'm highly disappointed in their service and will not be recommending them to anyone.
22 de junho de 2021
Avaliação não solicitada
Resposta da Lowdens
I was very sad to see this review, we want our clients to have the best experience possible and do everything we can to get their mortgage offer issued as quickly as possible.
We rely on the address that is written on the reservation form, this address must match the mortgage offer and the help to buy application.
We are not responsible if your builder gives you an incorrect address, we rely on being given accurate information.
I understand that the difference in the address was not spotted until the CML was issued, which clearly caused a delay.
As soon as it was apparent that we had been given the incorrect address we asked your lender to change the address, which I agree they were slow to do. The lender actually made a mistake in their first attempt to change the address, which then had to be amended again.
At all times we chased the lender to speed up the mortgage offer and I can see we were in touch with them daily.
The lender is aware that this completion was due for the end of June and as you now have a correct offer, I still believe you can complete in June, as we have over a week before the stamp duty deadline.
I have contacted you by phone to offer to try and help in any way that I can and even assist your solicitor with obtaining the funds from the lender. This offer remains open.
Once again I am sorry that you are unhappy with our service, please feel free to get in touch.
New mortgage
Becky who helped secure my mortgage was SO helpful with the process and really explained things so I was fully across the whole process. This is the second time I have used Lowdens and I can’t recommend enough! If I could give more than 5 stars I would!
18 de junho de 2021
Resposta da Lowdens
Thank you for sending such a great review, I will pass your comments to Becky who will be delighted with the feedback.
Fantastic service throughout the…
Fantastic service throughout the company but a massive thank you for Honor for her professionalism.
Helen
15 de junho de 2021
Resposta da Lowdens
Thanks Helen, I will pass your comments to Honor who will be delighted! You were a great customer, so that makes it very easy for us to give great service! thanks again.
Very happy with Lowdens' service, professional and friendly
Very happy with Lowdens' service in helping me secure my mortgage for buying my 1st house, so lucky that I found a very professional and friendly mortgage broker. Both the mortgage broker and the mortgage administrator has been quick and efficient throughout communication, thank you Lowdens for helping me owning my first property!
9 de junho de 2021
Bill was just awesome
Bill was just awesome. Thank you so much for organising our remortgage.
1 de junho de 2021
Resposta da Lowdens
What a great review, we really appreciate you using our services and for taking the time to leave such a great review.
Mortgage Advise
From my initial conversation with Bill I felt I was dealing with an experienced professional. The business is efficient but not pushy. Other team members were helpful, polite and able to answer questions. Great to deal with when purchasing a house - thanks for taking the stress away. Good job Bill, Abbie and Honor. I would highly recommend
1 de junho de 2021
Avaliação não solicitada
Resposta da Lowdens
Thanks for using our services and for leaving such a lovely review. You were a pleasure to deal with and you must feel free to contact us throughout the process if you need any other help.
Very professional and efficient
Lowdens handled my mortgage application very efficiently and professionally and offered good advice on all options available to me
26 de maio de 2021
Resposta da Lowdens
Thank you for leaving such a great review and for using our services. We hope to help you again in the future.
They did it all
I cannot rate Lowdens highly enough, from the initial call from Bill which was on a Sunday to then continuous help from Abbie & Honor, they have all been brilliant and even got us a cheaper rate than we found ourselves.
25 de maio de 2021
Resposta da Lowdens
Thanks for using our services and for sending such a great review. We get all of our customers through recommendation, so we work really hard to give the best possible service. We wish you well in your home and hope to help you again in the future.
Resposta da Lowdens
Thank you for leaving such a great review and using our services, we really appreciate it.
Advise on mortage
I spoke with Colm.
I was very impressed with the way he handled my mortgage advise. Very clear , very helpful, looking at all our options. Nothing was too much trouble. Would highly recommend your services
20 de maio de 2021
Resposta da Lowdens
Thank you for using our services and taking the time to leave a review. I have passed your comments to Colm who is delighted with the feedback. We hope to assist you again in the future.
Great company. Highly recommended.
Lowdens helped me secure mortgage for my new home. They also did my Help to buy application. Everything went smoothly. Abi and Honor were both great. Communication was very good. Thank You Lowdens for making my journey to buying a new home stress free.
19 de maio de 2021
Resposta da Lowdens
It was a pleasure to assist you, thank you for using our service and leaving such a lovely review. Good luck in your new home!
Faultless Service
Becky is always lovely to talk to and extremely helpful. I ask a lot of questions to strengthen my own understanding and she never complains! We have continued using Lowdens due to her excellent customer service and I recommend them to friends and family regularly.
Thanks again, Becky :-)
16 de maio de 2021
Resposta da Lowdens
thanks for the lovely review, I have passed your comments to Becky who was so pleased with your feedback. Thanks for using our services, we hope to help you again in the future.
Really quick and transparent
Really quick and helpful.
The whole process was transparent from beginning to end.
15 de maio de 2021
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