Lr Renewables Avaliações 

90
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Avoid. Harassed my elderly mother onto getting unnecessary maintenance contract for 15 year old solar power system, then pressured her to get unnecessary work done, even asking her if she had a power... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Really pleased with the service from L & R Renewables. The whole process was straightforward and everything was explained clearly from the start. I decided to purchase their 10-year maintenance p... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I needed to reset my password to access the Growatt website, but was unable to do so via email, so had to ask LR to do it for me. this was accomplished within minutes. easy if you can speak to the ri... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My inverter failed so called I L and R was told that they would have some one out in 2 days and within 2 days a young man turned up, checked the inverter and replaced it they then checked the system t... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de energia solar

Escrito pela empresa

We at L&R renewables specialise in the supply and fit of domestic renewable energy products. To see a full catalogue of our products and services please visit out website.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

90 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

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4,1

Todas as avaliações

(90)

16 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Install additional solar battery

No other company even responded to my enquiries about installing an additional battery for my solar pv system. I had a quick reply and reasonable quote from LR--Renewables. They made an appointment to do the install a few days later. The installers arrived on time and the installation was done quickly. All is working well and I'm very satisfied.

27 de janeiro de 2023
Avaliação não solicitada
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Resposta da Lr Renewables

No other company even responded to my enquiries about installing an additional battery for my solar pv system. I had a quick reply and reasonable quote from LR--Renewables. They made an appointment to do the install a few days later. The installers arrived on time and the installation was done quickly. All is working well and I'm very satisfied.

Avaliado com 5 de um total de 5 estrelas

Great service from the experts

Great service from the experts. Great prices and great value service. Know what they are doing

27 de janeiro de 2023
Avaliação não solicitada
logotipo da Lr Renewables

Resposta da Lr Renewables

Thank you for your fantastic review! We’re really pleased you were happy with our service, value and expertise. We truly appreciate your support!

Avaliado com 3 de um total de 5 estrelas

Poor service

Poor service, as previously spoken about the installation was poor, battery not connected to the wall, wires loose and not boxed off or clipped neatly. Now more issues that shouldn't be an issue, the email they used with Growatt isn't my email and doesn't exist, so I can't access the application as I can reset my password. How stupid have you got to be, to set it up with an email that doesn't exist. Rung to try and get this resolved but promised a call back but no response. UPDATE They have resolved the issue, it shouldn't have been an issue, all I wanted to do was to reset my password. He just needs to think about the small things and he will have a great business, rather than having a unhappy customer. Its so easy avoid.

26 de setembro de 2022
Avaliação não solicitada
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Resposta da Lr Renewables

Thank you for your honest feedback and for updating your review. We’re pleased we were able to resolve the issue with your Growatt account, and we apologise for the inconvenience caused. We appreciate your comments and will take them on board to improve our service and attention to detail going forward.

Avaliado com 3 de um total de 5 estrelas

Good value but customer service was limited

Additional solar battery installed, which was quick and efficient. The reason for the low rating is the poor customer service. I was given an install date that came and went and they said they knew nothing about it despite my sending several emails asking for confirmation. Same problem since installation - asked for help with a couple of issues (battery not fully charging and app not working) but no response.
UPDATE 25 Jan: different person responded today and much better, all issues resolved promptly.

9 de janeiro de 2023
Avaliação não solicitada
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Resposta da Lr Renewables

Thank you for your honest feedback and for updating your review. We’re pleased the issues were resolved promptly and appreciate your patience. We’ll continue working to improve our communication and customer service.

Avaliado com 3 de um total de 5 estrelas

Growatt 3kwh AC coupled battery storage system

I had the Growatt 3kwh AC coupled system with two 6.5kwh Growatt batteries (usable 10.6kwh). The installation was carried out on 01 Sept 2022 and I have been using the system for 4 months now.
I had the battery system installed outside as I was not sure how safe and reliable the system was with respect to batteries catching fire etc. Hoping that if anything went wrong over the years then it wouldn't burn the house down!
Installation process was quick and straight forward with the exception of the fitters not connecting the supplied battery earthing cables to the inverter and no earthing from inverter to meter/consumer unit. The inverter earthing is reliant on the earthing provided by the mains cable connection to the inverter. I fitted the battery earth leads to the inverter however the earthing from inverter is still an outstanding issue.
No documentation apart from the literature that you get from manufacturers. L&R Renewables did send me information via email for start up/shutdown but no 10 year guarantee as they say it's automatically done when you register the product with Growatt. No electrical certification of the installation carried out. The consumer unit MCB was not labelled (I have done this now).
No documentation relating to registering the installation with the DNO, this is one of the most important documents that one needs to comply with the DNO guidelines, it's getting their approval of the installation so you can use the system with their grid. You will also need this if ever you sell your home. Still waiting for the DNO documentation and electrical certification of the installation and earthing from from the inverter to meter/consumer unit.
I don't get any responses for above however Luke did respond to other issues promptly like getting the second level password to change the charging times. This is essential if you are on octupus intelligent tariff as the cheap rate tariff timing changes when EV is being charged.
Something to note if you decide to install the batteries outside is that when temperature drops below +5C the batteries will not charge at the 3kwh, instead it would charge at around 800w and lower still if it's below -0C. Even surplus solar energy went to the grid as the batteries could not take the charge.
L&R Renewables were quick in providing a very reasonable quotation and quick installation whereas other suppliers could not get hold of the batteries etc. Online payment for deposit and final payment was quick and easy, all you have to do is print out the receipt once paid.
The Growatt battery system is working without any issues except charging rate drops when temperature drops below 5C. Growatt website or literature does not explain this part. You would have thought they would have installed some kind of heater to keep the batteries warm during the cold weather. I would not recommend this battery system if they are installing it outside, as we will get temperature below 0C. If anyone has had the installation done by L&R Renewables then do remember to chase up DNO approval documentation and electrical certification.

31 de agosto de 2022
Avaliação não solicitada
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Resposta da Lr Renewables

Thanks for the Review, sorry to hear there were a couple of aspects you were not totally happy with. Firstly on the grounds of the electrical certificate, you should have received this prior to installtion, if you do not currently have this then please email support@lr-renewables.co.uk, I'm sure it will be on our system and will be emailed straight across to you. Secondly as for the DNO approval, none of the battery systems we sell require DNO approval. Again if you could raise this with our support team on the above email address they will be able to outline this for you and give you any guidance required. many thanks.

Avaliado com 3 de um total de 5 estrelas

office good communication

office good communication, installation of solar p.v battery was poor, earth lead/cable not connected to battery, rubbish just left on yard, all rubber grommets removed on cable glads, battery only partly mounted to wall bracket

7 de dezembro de 2022
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Resposta da Lr Renewables

Hi Mark, thanks for the review. Sorry to hear you wasn't totally satisfied with the installation. If you could get some pictures across to support@lr-renewables.co.uk, we will then be able to assign a member of our installations team to return and iron out any issues you have with the installtion.

Avaliado com 5 de um total de 5 estrelas

I'm a technical person myself and…

I'm a technical person myself and followed the installation process step by step. The installers listen to my concerns and recommendations, were polite, knowledgeable and respectful with other people property. Couldn't no find a fault in the installation (or maybe a twisted cable but didn't say anything at the time so my bad). Technical support after the installation is good as well, comprehensive instructions on changing the settings and so on.

15 de novembro de 2022
Avaliação não solicitada
logotipo da Lr Renewables

Resposta da Lr Renewables

Thank you for such a detailed review. We’re really pleased to hear that you were happy with the installation team, their professionalism and attention to detail. It’s also great to know our technical support and guidance have been helpful. We really appreciate your feedback and support!

Avaliado com 4 de um total de 5 estrelas

Overall good.

Despite difficult times (strikes etc.) the purchase was completed well, and queries/questions were always responded to in good time.
Overall, the experience with L&R was good.

7 de dezembro de 2022
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Resposta da Lr Renewables

Thank you for your kind review. We’re pleased to hear that, despite the challenges, everything went smoothly and your questions were answered promptly. We really appreciate your support!

Avaliado com 5 de um total de 5 estrelas

Brilliant Company

Brilliant company - Luke was extremely helpful and sorted us out with a battery after our first supplier had completely let us down. Wish we had gone here first. I have contacted them since on a couple of occasions with general queries and they were very helpful!

I have recommended them to family and friends, and will be using them in the future. A pleasure to deal with!!!

3 de agosto de 2022
Avaliação não solicitada
logotipo da Lr Renewables

Resposta da Lr Renewables

Thank you so much for your fantastic review and recommendation! We’re delighted Luke and the team could help, and it’s great to hear you’ve found us helpful whenever you’ve had questions. We really appreciate your support and look forward to helping you again in the future!

Avaliado com 5 de um total de 5 estrelas

Additional Battery added …

I wanted to add an additional battery to my solar panel set up. My original installer where dragging their feet and quoted a long lead time. Contacted LR after looking them up and from start to finish they have been very informative. I was worried about compatibility and my app being updated etc but there was absolutely nothing to worry about. Fantastic service and I would recommend and use them again.

25 de outubro de 2022
Avaliação não solicitada
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Resposta da Lr Renewables

Thank you for your fantastic review! We’re delighted we could help with your additional battery and put your mind at ease regarding compatibility and the app. It’s great to hear you found the whole process informative and straightforward. We really appreciate your recommendation and look forward to helping you again!

Avaliado com 5 de um total de 5 estrelas

Seamless service and competitive prices

I wanted to add additional batteries to my existing solar system and the original installer was taking too long to get back to me with a quote to add and install additional batteries, so I managed to get LR Renewables details from a Google search of the type of batteries I wanted and I received a quick response and a very competitive quote. The service received was fantastic and the installation took place today, which was seamless. Thanks to LR Renewables, I am very happy to now have three 6.5kW batteries connected to my solar system to help ensure I am off the grid as much as possible.

14 de novembro de 2022
Avaliação não solicitada
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Resposta da Lr Renewables

Thank you for your fantastic review! We’re delighted we could help expand your system and that you were pleased with the quick response, competitive quote and seamless installation. We hope you enjoy the added battery capacity and greater energy independence!

Avaliado com 5 de um total de 5 estrelas

Friendly interaction

Friendly interaction, polite throughout. 2 jovial lads came to do the installation, and explained how it works and checked with the app. So far everything has been excellent.

7 de outubro de 2022
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Resposta da Lr Renewables

Thank you for your lovely review! We’re pleased to hear you found the team friendly and professional, and that they took the time to explain everything and check the app with you. We really appreciate your feedback and hope everything continues to work brilliantly!

Avaliado com 5 de um total de 5 estrelas

LR Renewables, fantastic job!

LR Renewables did a fantastic job installing my new battery and controller. The engineers were quick and tidy, all done in less than 2 hours. They even dropped me into town to pickup my car! Grat guys, really good job, very happy with my new battery.

4 de outubro de 2022
Avaliação não solicitada
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Resposta da Lr Renewables

Thank you so much for your fantastic review! We’re delighted you’re happy with your new battery and controller, and that the team made the installation quick and hassle-free. Glad they could help with the trip into town too! We really appreciate your support.

Avaliado com 3 de um total de 5 estrelas

Thought long and hard to this review

Thought long and hard about this review. Let me firstly say, we got we ordered. but here is the issue. When you are dealing with a company you haven't dealt with before how they communicate and respond is important and that's where this company let's itself down. 1. 0800 number is connected to a mobile. 2. Never pick the call but sometimes ring back 3. Don't return call sometimes 4. Had to ask for a receipt for deposit 5. Had to ask for guarantee (only got 1 year for installation, not got one for 10 years for battery and inverter (he says it would be my serial number would be the guarantee) 6. Battery left loose and not connected to the wall 7. Wiring not clipped or put in trucking. 8. No user friendly instructions left, had to keep requesting. Would I use him? again, maybe. He just needs to come across more professional and quality of install should be better.

23 de setembro de 2022
Avaliação não solicitada
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Resposta da Lr Renewables

Hi Mr Kilburn, firstly thank you for the review we take all our reviews very seriously. As a new and growing business we appreciate honest feedback like yours. As our in house team grows we aim to give the highest form of customer service to every customer and will be improving our customer service levels every day. Your custom is appreciated and if you would like our installation team to revisit the site of instal, we will send them as soon as you are available to go over anything you are not happy with free of charge with our workmanship warranty to you. Send us an email if you may request this

Avaliado com 5 de um total de 5 estrelas

R&L renewables The Best for Solar

Outstanding customer service and quality of products. Engineers arrived as arranged they were polite knowledgeable and efficient. A pleasure to have them at my home. Should I require additional batteries/service then this is the company to go to in the future. Strongly recommend them.

27 de setembro de 2022
Avaliação não solicitada
logotipo da Lr Renewables

Resposta da Lr Renewables

Thank you for your fantastic review and recommendation! We’re delighted you were pleased with the products and the service from our engineers. It’s great to hear they were polite, knowledgeable and efficient. We really appreciate your support and look forward to helping you again in the future!

Avaliado com 5 de um total de 5 estrelas

Brilliant service and support.

I have had an AC coupled battery setup added to my existing panels. The installation was done shortly after my order and carried out by 2 friendly and efficient chaps. The service you get from Lr-renewables is second to none. Luke has been so helpful and even answered some emails late in the evening. I had an issue with the app which turned out to be my wifi router dropping the connection. That was soon rectified. I have been more than happy with the whole process and happily recommend them to anyone.

22 de setembro de 2022
Avaliação não solicitada
logotipo da Lr Renewables

Resposta da Lr Renewables

Thank you for such a fantastic review and recommendation! We’re delighted you were happy with the installation and our team’s service. It’s great to hear Luke and the engineers were able to make the whole process straightforward and help resolve the app issue quickly. We really appreciate your support!

Avaliado com 5 de um total de 5 estrelas

Highly Recommended.

I can recommend LR Renewables for the installation of Solar battery storage system. I initially contacted them for a quote as the price on the website was very clear and reasonable, I wanted to make sure everything was included. Luke was quick to reply and assure me that the price on the website was the price I would pay. The installation was carried out quickly and cleanly within a couple of weeks of order by two very friendly installers. I am happy with the service and would recommend.

14 de setembro de 2022
Avaliação não solicitada
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Resposta da Lr Renewables

Thank you for your kind review and recommendation! We’re delighted Luke could quickly answer your questions and give you confidence in the pricing. It’s great to hear you were happy with the quick, clean installation and our friendly team. We really appreciate your support!

Avaliado com 5 de um total de 5 estrelas

Very good service

Very good service. Arrived on time given Fitting was completed in about an hour by two very efficient, friendly and knowledgeable people. Would recommend.

2 de setembro de 2022
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Resposta da Lr Renewables

Thank you for your kind review and recommendation! We’re delighted you were happy with the punctuality, efficiency and professionalism of our team. We really appreciate your support!

Avaliado com 5 de um total de 5 estrelas

Excellent service from start to finish

Excellent service in having battery fitted to existing solar panels.
All questions answered quickly, thanks to Luke. Price and quality of the system better than expected.
Fitters very respectful of property when working. Leaving everything clean and tidy.
Very professional company

7 de setembro de 2022
Avaliação não solicitada
logotipo da Lr Renewables

Resposta da Lr Renewables

Thank you for your fantastic review! We’re delighted you were happy with the battery installation, the system and the service from Luke and our fitting team. It’s great to hear the team treated your property with care and left everything clean and tidy. We really appreciate your kind words and support!

Avaliado com 5 de um total de 5 estrelas

Excellent

Very pleased with the service received from Luke at L&R, fast, efficient and professional, had 2 orders in total both fulfilled quick and to a great quality. Thank you!

18 de agosto de 2022
Avaliação não solicitada
logotipo da Lr Renewables

Resposta da Lr Renewables

Thank you for your fantastic review! We’re delighted you’ve been pleased with the service from Luke and that both orders were completed quickly and to a high standard. We really appreciate your continued support!

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