Lucyandclaire Charleston Avaliações 37

Removing their hassle free return language would go a long way in improving their customer service experience. You might think twice before even placing an order. After several e mails, I was able to negotiate a 30% refund and had to keep useless items. The company suggested donation. A rather large donation I wasn’t planning to make. No wonder Amazon is killing the alternatives. They have an actual hassle free return policy.

They say they are in Charleston, but the item is shipped from China. The dress is very nice but does not fit. It has to be mailed back to CHINA at buyers expense and lots of hoops to jump through. What the heck! How goes Charleston fit in here!! Will never order again.

Love both dresses. Fabric light weight for summer. Sizing perfect.

The top I ordered was stylish and easy to pair with different outfits. Customer support also answered my question quickly. My only suggestion would be more color options.

I wish I had read the reviews before ordering! Total sham and a shit show. The clothes are absolutely horrible. Just like so many others have said, this is not a company in Charleston; how do they get away with this? They want me to return to China. China is not mentioned in their return policy, and the return address on my packages was from NY. The contact team's response time is frustrating, and the AI responses are useless. They do not answer the questions that I ask. Of course, no phone number, so you can't talk to an actual person. Then, when I took the items to an overseas shipping company to attempt to return them, the shippers told me there was no such address in any country, that the items would never show as returned, and that I would never receive a refund for my purchases. I am figuring out how to take legal action to shut them down.

Do not order from this company. They make you believe you are ordering from their mother/daughter owned boutique in Charleston. They even sent me a note to say they were personally folding my items getting ready to ship them. These clothes are being shipped from China and took 18 days to arrive. The quality is horrible and looks nothing like the photos on their website. Don’t fall for their sweet story like I did. You will be hugely disappointed.

Actually this scam site deserves ZERO stars. Apparently there are a pair of sites lucyandclaire-chaleston.com and lucyandclara-charleston.com operating- all the better to confuse the consumer. Same charming story and photos- mother and daughter operating a bricks snd mortar store in Charleston SC opening an online presence to sell their lovely dresses to everyone. Reviewed their web site, typical return/refund/exchange policy. Ordered one dress which arrived within a week. Upon opening the packaging the dress reeked-smoke? body odor? weird fabric or dye? Cheaply made, sleezy fabric, weird sizing. Had to write to request return/refund information and instructions. That began a nearly 20 email exchange with many differing offers and apologies (seemingly all generated by an AI assistant (customer service assistant) " Lucy Moore" who works all hours of the day and night. Initially they requested photos-"not screen shots from their web site" -of the item. As if the cheap fabrication, sleezy fabric and odor can be detected from my photos. Photos sent along with indication that this item didn't run at all true to size. An identical replacement item is then offered in exchange and the ability retain this dress all for $9.95 shipping. More conversation and another size of the same item is offered. More conversation and then replacement with any similarly priced item with no shipping cost. I demand to return the unwearable dress and receive full refund, sending them a copy of their return/refund policy. In addition I mention the lucyandclara-charleston.com web site which clearly causes customer confusion. Same lovely photos of the "shop" similar bricks and mortar story, coming online, same dresses-slightly different prices. They will "refer that to their team for careful review." Next reply offers me a 15% refund to my card and I can retain the dress or a 5O% store credit My demand is reissued. Next reply is a 30% refund to my card and retain the dress or 75% store credit for future purchase. Upon reissue of my demand their offer is repeated along with the option (finally) to complete the return form and submit the dress and request refund by mailing the dress to CHINA! Once it is received and inspected if it is good condition, a refund will be made within 14 days of receipt. Return must be within 30 days, at my cost and they recommend purchasing parcel tracking service because if the package doesn't arrive they are not responsible and no refund will be made. What happened to their charming ship in Charleston, SC? At this point, I am posting here and will file with the FTC and review the two companies as many times as I can!
Stay away, do not purchase anything. I learned my lesson for $49.95 and will not incur additional charges to ship to China or provide them with my credit card number again. Worst customer experience I have ever had all couched in their very polite, chirpy AI generated responses! Pretty well done scam, I would say!

The sizing guide was extremely helpful. I followed it and ended up with a dress that fits comfortably through the shoulders and waist. No guesswork needed.

I ordered 3 garments from Lucy & Claire I was very disappointed with the quality of the fabric - it's heavy polyester, made in China. Note on L&C website they do not describe type of fabric in each item, buyer beware. Also - the printers did a TERRIBLE job of transferring the pattern onto fabric. The prints were blurry and out of focus on 2 of 3 garments.
My biggest problem is their "Hassle-free return policy." Instructions for returns are not available on the website. I wrote to them, asking to return the garments. Their reply #1, send us photos. I did. Their reply #2 - how about a replacement item, no need to return the garments? I said no, I want to return for a refund. Their reply #3, how about these options, no need to return: 15% discount refund (what is that?) or a 50% store credit for future purchases? I said no, I want to return for a full refund. Still waiting for instructions.

I thought I was ordering from the US. I ordered on May 29 received June 17th from China.
The size and material is nothing like what was advertised. I asked for return instructions and keep getting the same response, I am to take pictures of what I don’t like and the “Team”
Will determine next steps. This company is a complete SCAM!!! I intend to report to my credit card company and Facebook for false policy on easy returns. Do Not Buy from this company.

IF I COULD CHIOSE ZERO STARS…
Bought a dress, and it’s crap. I send an email the day after I received the dress, well within the 14 day return period, and have gotten the runaround for the last 4 days. Offering 20% refund and no return.
Bullshit. I want a 100% refund and a USA address to return your crap dress. DO NOT BUY FROM THIS SCAM
COMPANY.

I bought a floral dress and received compliments the first time I wore it. It feels light and breathable, making it perfect for warmer weather. Very pleased with the overall quality.

Lucy & Clara is a scam. Clothing is poorly made and fabric is cheap, low-quality printed polyester. Fit is really bad. Company is not based in Charleston, but China. Returns are impossible, on your dime and go to China! The item I purchased is completely unusable and I am annoyed I got suckered. If I could give negative stars on this review, there would be 100 of them.

Everything every other review on this site has been my experience. I hope people do their research on this business before they order anything from them. Horrible fit and fabric and unacceptable customer service. They advertise they are a Columbia, SC business but are doing business out of China. Beware!

Do not order from this company. The fabric is plastic and the cheapest made I have ever seen in my life. The order took forever to receive. And I bet the return will be a nightmare.
Again, scam alert!!!

The top ordered was nothing like the fabric pictured. Ordered according to size chart , very inaccurate. Size recommended was 4 sizes too large. Returns are possible but too many hoops to jump thru. Would not recommend.

On the ad, they make you believe this is in Charleston in the US. This is coming from China.

Thank you for another beautiful dress. Love it.

Just received three dresses—extremely poor quality—nothing like what I expected. One—“extremely breathable” material? Hardly—stiff and sandpaper like. The second—weird mesh inserts in the sleeves and the bottom of the dress that weren’t visible in the photo and so big, it could never meet the “flattering waist” claim. The third—a size Medium—could fit two of me, it was so wide. Polyester material that looks like something my grandmother might have worn 50 years ago. I feel duped and am embarrassed that I fell for the misleading ads. Shame on this “mother and daughter Charleston” scam team.

The items took a LONG time to arrive and then did not fit. One was not the shirt I ordered, either. I will change my review if they respond to my refund request. The return policy seems complex so I don't expect a response.