Lucyandclaire Charleston Avaliações 

95
O TrustScore é 2 de um total de 5

1,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I've basically been living in this knit dress since it arrived last Tuesday. The material is actually breathable, which helps a lot since it gets so humid here. I did email Jessica before buying to se... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

The image online was not the item received. Classic bait and switch. I was offered another item for “free” instead of returning as long as I paid $20 in shipping. Therefore I would’ve paid approximate... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Lucy & Claire is a scam, they are VERY professional when it comes to replying to your issue and it makes them seem legit BUT - inferior material from CHINA, the “Charleston” come on is a lie and when... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

A blouse I received is defective with dye spots in numerous places. The fabric is cheap and uncomfortable. The company states that they will not refund for defective items, only replace them. I would... Ver mais

A empresa respondeu


Informações de contato

1,9

Ruim

O TrustScore é 2 de um total de 5

95 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,9

Todas as avaliações

(95)

95 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

I am sorry I did not see the reviews…

I am sorry I did not see the reviews before I ordered, although i place my order so long ago, I would not have seen most of them.
I can only repeat what others have written, poor sizing poor quality and ridiculous return procedure. Very misleading pictures.
My advice is dont order from them.

12 de junho de 2026
Avaliação não solicitada
logotipo da Lucyandclaire Charleston

Resposta da Lucyandclaire Charleston

We sincerely apologize for your experience and for any disappointment caused. We have already emailed you to help address your concern and to find a suitable resolution for you. We appreciate your feedback and the opportunity to improve our service.

Avaliado com 5 de um total de 5 estrelas

I encountered an interesting experience…

I encountered an interesting experience because one item
I ordered did not fit nor did it meet my expectations. Lucy worked tirelessly to offer me an acceptable solution. I cannot say enough about their desire to make sure the customer is satisfied. So rest assured superior customer service is not dead!

11 de junho de 2026
Avaliação não solicitada
logotipo da Lucyandclaire Charleston

Resposta da Lucyandclaire Charleston

Thank you for your kind words. We’re happy to hear that you appreciated our service and that we were able to help find a solution for you. We truly appreciate your support and hope to serve you again in the future.

Avaliado com 3 de um total de 5 estrelas

Resolved successfully

Lucy & Claire came through to give me a full refund.

1 de junho de 2026
Avaliação não solicitada
logotipo da Lucyandclaire Charleston

Resposta da Lucyandclaire Charleston

We sincerely apologize for your experience. We have already responded to you via email and are here to assist further. Customer satisfaction is important to us, and we always want our customers to have a positive experience. We appreciate your patience and look forward to helping resolve your concerns.

Avaliado com 1 de um total de 5 estrelas

SCAM company

SCAM company. Product is cheap, looks cheap, material is cheap. Unwearable. Returning it will cost more than you paid for it. They give you an address in ? I googled the address and cannot even tell what country it is in! New City International Business Center, No. 1138 Changjiang South Road, Yushan Town, Kunshan City, Suzhou City, Jiangsu Province. DON'T BUY FROM THEM. The product is so inferior that their advertising is false. I already donated it to Goodwill. They offered only a 20% refund if I chose not to ship to (? what country?) It is worthless. A full refund, less reasonable shipping costs (not 80%,) would be fair.

8 de junho de 2026
Avaliação não solicitada
logotipo da Lucyandclaire Charleston

Resposta da Lucyandclaire Charleston

We sincerely apologize for your experience and for not meeting your expectations. We have already reached out to request additional information so we can better understand the situation and assist you further in finding a resolution. Thank you for giving us the opportunity to help.

Avaliado com 2 de um total de 5 estrelas

The order took a long time to arrive

The order took a long time to arrive. My inquiry was politely answered but was useless. The fabric is not as it appears in the photos. There are no labels concerning fabric or washing instructions. Actually, no fabric information in the ad. I will wear the two tops I bought but won't purchase again. I should have known, FB ads for lines of clothing are typically not as they appear and are certainly not made in the US.

11 de junho de 2026
Avaliação não solicitada
logotipo da Lucyandclaire Charleston

Resposta da Lucyandclaire Charleston

We sincerely apologize for your experience. We have already reached out to you to request additional information so we can assist you further and help resolve the issue.

Avaliado com 1 de um total de 5 estrelas

No Stars!

Actually, no stars! This is not a Charleston “mom & daughter” shop. It’s from China. Sizing is totally off & not at all as pictured. They take beautiful catalog model pictures & try to duplicate them with cheap fabrics. Customer service is polite & responsive, but, they can only offer 10% back or will give you 50% off more junk. I’ll try to contact my credit card company to report a scam.

10 de junho de 2026
Avaliação não solicitada
logotipo da Lucyandclaire Charleston

Resposta da Lucyandclaire Charleston

We sincerely apologize for your experience and for any frustration this has caused. We have already emailed you to help resolve your issue and are here to assist you further. Please check your inbox for our latest message, and once we receive your response, we will continue working with you toward a resolution.

Avaliado com 1 de um total de 5 estrelas

Lucy & Claire Charleston are internet FRAUDS

Lucy & Claire are a SCAM and internet FRAUDS! Their clothes are NOT made in the USA, but in ASIA (which they don't disclose), are poorly cut, and of inferior material quality. The BEAUTIFUL clothes you see modeled in their ads are NOT what you get! The blouse I ordered was NOT the blouse I got! It takes FOREVER to get your merchandise from them, and if you are not satisfied or happy with it, good luck trying to get a refund! Lucy & Claire will NOT refund your money, forcing YOU to ship the item back to ASIA at YOUR expense.

6 de junho de 2026
Avaliação não solicitada
logotipo da Lucyandclaire Charleston

Resposta da Lucyandclaire Charleston

We sincerely apologize for your experience and for not meeting your expectations. We have already reached out to request additional information so we can better understand the situation and assist you further in finding a resolution. Thank you for giving us the opportunity to help.

Avaliado com 5 de um total de 5 estrelas

I ordered a midi dress for a family…

I ordered a midi dress for a family gathering and was impressed by how comfortable it felt all day. The fabric drapes nicely and doesn't feel stiff at all. It looked polished without being overly formal.

30 de abril de 2026
Avaliação não solicitada
logotipo da Lucyandclaire Charleston

Resposta da Lucyandclaire Charleston

Thank you for your order. We’re happy to hear that you liked the midi dress and that it was comfortable to wear. We hope you order again next time.

Avaliado com 1 de um total de 5 estrelas

No email, but you have all my information and my money. Including the money for the dress I never got. You have $217.81 of my money. Your return policy says “no hassle return” also false.

It's a scam...I ordered 3 dresses and they arrived via China. Very poor quality and sizing was way off. I emailed customer service and the response was one we receive photos of the dresses we would proceed. No response after that. I have emailed at least 6 times telling them I did not want replace with different dresses. Still no response. No phone number and no address to return or call. SCAM

5 de junho de 2026
Avaliação não solicitada
logotipo da Lucyandclaire Charleston

Resposta da Lucyandclaire Charleston

We sincerely apologize for your experience and for any frustration this has caused. We have already emailed you to help resolve your issue and are here to assist you further. Please check your inbox for our latest message, and once we receive your response, we will continue working with you toward a resolution.

Avaliado com 4 de um total de 5 estrelas

The quality and fit were very good

The quality and fit were very good. I only wish there were even more color options available because the styles are lovely.

3 de maio de 2026
Avaliação não solicitada
logotipo da Lucyandclaire Charleston

Resposta da Lucyandclaire Charleston

Thank you for your order. We’re happy to hear that you like the quality and fit, and we appreciate your suggestion about more color options. We hope you order again next time.

Avaliado com 1 de um total de 5 estrelas

If I was able to give zero stars I…

If I was able to give zero stars I would. Clothing ordered arrives (eventually) in the US via a slow boat from China. The 30 day return policy is a joke. You are required to ship your purchase back to Asia at your own expense. My purchase arrived well beyond the promised date and the quality was very poor. My advice Stay Away from this non-Charleston storefront.

5 de junho de 2026
Avaliação não solicitada
logotipo da Lucyandclaire Charleston

Resposta da Lucyandclaire Charleston

We sincerely apologize for your experience and for not meeting your expectations. We have already reached out to request additional information so we can better understand the situation and assist you further in finding a resolution. Thank you for giving us the opportunity to help.

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