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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I’ve been looking to buy a new mattress for months and after speaking to Laura about the Luff mattress at Costco, I ordered a super king prestige mattress. It arrived yesterday which was super quick d... Ver mais

Avaliado com 5 de um total de 5 estrelas

I Met Laura in Costco demonstrating a luff mattress After listening to her and trying out a mattress I decided to buy one Laura was very helpful and polite and has even checked upon me too see if ev... Ver mais

Avaliado com 5 de um total de 5 estrelas

We met Laura from Luff in Costco and her friendly, caring approach drew us in! No pushy sales talk, in fact we went away to think about it and returned a few weeks later. Laura went above & beyond to... Ver mais

Avaliado com 5 de um total de 5 estrelas

I met Laura in Costco to view a new mattress and straight away I was struck by her knowledge and honesty. There was no pressure just letting the product sell itself. The mattress and service wer... Ver mais

4,7

Excelente

O TrustScore é 4.5 de um total de 5

41 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Avaliado com 5 de um total de 5 estrelas

The BEST bedsheets

The best bedsheets, duvet covers, and pillowcases I have EVER used. I bought my first set 4 years ago and whenever laundry day came I dreaded using any other bedsheets because honestly nothing comes close to how soft and cool the sheets feel. So of course we bought our second and third set to alternate!

I highly recommend Luff. Top quality and so comfortable. I’ll never buy anything else!

27 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

So good we bought more

Bought a king size duvet set. Extra pillowcases and a fitted sheet. Best we’ve ever had. Then I ordered online via Costco a set in light gray. Again fantastic but I couldn’t find a matching fitted sheet.
Had a woman, Kerry, phone me from Luff just to see how I was liking them. Told her about the fitted sheet. She’s going to source one for me.
That’s a company that does care. Well done.

26 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The most comfortable bedding!

I’ve been a loyal Luff customer since 2022 after discovering them at Costco. I bought fitted sheets and duvet sets for the whole family. I wash them every two weeks and they still look and feel new. I run warm at night and these are the only sheets that keep me cool while staying incredibly soft. My nephew struggles with severe eczema, is quite sensitive to certain materials, and also runs warm at night—these are the only sheets that keep him comfortable and cool.

30 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Quality & Comfort – Truly Impressed

Excellent Quality & Comfort – Truly Impressed!

I purchased the Luff mattress from Costco in mid-March, and I’ve been thoroughly impressed ever since. The quality is outstanding — it’s incredibly comfortable, supportive, and has made a noticeable difference in my sleep. From unboxing to settling in, the whole experience was smooth and hassle-free.

I also want to highlight how responsive and professional the support team has been. Even when I reached out about a recent price change, they were courteous and helpful. It’s rare to find such great customer care these days.

Overall, I’m really happy with both the product and the company behind it. Highly recommend to anyone looking for a premium mattress at a fair price!

12 de maio de 2025
Avaliação não solicitada
logotipo da Luff Sleep

Resposta da Luff Sleep

Hi Asfan, thank you so much for taking the time to leave a review for us! :) Enjoy the mattress for many years to come!

Avaliado com 5 de um total de 5 estrelas

Delighted!

I had accidentally ordered a flat sheet instead of a fitted sheet, spoke with the fabulous Evan, he immediately posted me a fitted sheet out and sent me a returns label for the flat sheet. What a service!! I must say, I am delighted with the excellent silky smooth quality of both the sheet and the pillowcases I ordered! My head (and body) are no longer ''uncomfortably hot'' in the night. I will be returning for more. Thanks Luff and lovely Evan xx

31 de março de 2025
Avaliação não solicitada
logotipo da Luff Sleep

Resposta da Luff Sleep

Great to hear June, thanks for sharing!

Avaliado com 5 de um total de 5 estrelas

Such a wonderful company

Such a wonderful company! They were super helpful at helping me to decide which mattress to buy. Having a bespoke one made was relatively quick (2.5 weeks) and oh my the comfort is so good!

I've been waking up more refreshed in the morning and I'm confident that's beceause I'm breathing better at night.

1 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I recently purchased a Luff Prestige…

I recently purchased a Luff Prestige pillow from Costco and it’s the best purchase I’ve made this year. I’ve always struggled with pillows and didn’t realise that you could get adjustable ones. It took 3 or 4 attempts to get it perfect and there was a bit of cleaning up afterwards but now I wouldn’t be without it. Thank you Luff. A it’s a great product.

19 de outubro de 2024
Avaliação não solicitada
logotipo da Luff Sleep

Resposta da Luff Sleep

Thank you very much for your thoughtful review Dave! Although we've been in Costco for over 5 years and have thousands of happy customers it's rare people write reviews, so it's really appreciated, thank you, you're a star! :)

Avaliado com 2 de um total de 5 estrelas

Not a great company to deal with. They forget about you

Purchased one of their cooling gel pillow.
Unfortunately it wasn't comfortable at all and far too thin.
I requested a return after just a few days which took another few days for them to authorise.
Tge pillow was returned and received by them 8 days ago. No confirmation, no refund despite emails being sent.

4 de novembro de 2024
Avaliação não solicitada
logotipo da Luff Sleep

Resposta da Luff Sleep

Hi Anya, thank you for purchasing one of our pillows. I have checked and can't see any record of your name for purchases on luffsleep.co.uk so I assume you purchased it from a different website, not ours and apologise that they haven't been fast to process your refund.

Avaliado com 5 de um total de 5 estrelas

Recently bought a mattress topper a…

Recently bought a mattress topper a pillows, an I can honestly say I sleep far better than before.
No aches or pains.
Will definitely be purchasing more!

4 de maio de 2024
Avaliação não solicitada
logotipo da Luff Sleep

Resposta da Luff Sleep

Hi Nicole, thank you very much for taking the time to leave a review, it's really apprecited and great to hear you are living a better pain free life now!

Avaliado com 5 de um total de 5 estrelas

I made the upgrade to the bamboo…

I made the upgrade to the bamboo Forrest pillow a few months ago, best decision I ever made - I’m waking up more refreshed and in less pain now.

Highly recommend, will be getting more.

27 de setembro de 2024
Avaliação não solicitada
logotipo da Luff Sleep

Resposta da Luff Sleep

Hi Charlie, thank you very much for taking the time to leave a review, it's really apprecited and great to hear you are waking up feeling more refreshed!

Avaliado com 1 de um total de 5 estrelas

Bought a superking medium mattress

Bought a superking medium mattress. On opening packaging had oil mark and hole
Also really hard. Company checked mattress and a firm mattress had been put into a medium cover
Received a new mattress and it had two large holes in it that had been sewn together with white thread.
When you are paying over a thousand ponds for a mattress you expect better quality and service

25 de outubro de 2024
Avaliação não solicitada
logotipo da Luff Sleep

Resposta da Luff Sleep

Hi Carol, we're very sorry about your experience. There were a number of unfortunate events that led to our manufacturing team making the mistakes with your mattress. We have found out what caused the defects to the fabric and have rectified it along with a new quality control process so that this doesn't happen again.

Again we're very sorry this happened for you. I'm glad we were able to get you refunded quickly and our staff gave you the free bamboo silk bed sheet for the inconvienience.

I'm confident we will do better next time if you order again.

Avaliado com 5 de um total de 5 estrelas

I purchased the pillow because i wantedca supportive pillowof of the…

I purchased the pillow because of the ease of being able to reduce the filling to the comfortable state for my best sleep. It's been amazing as you plump it up and being memory foam retains it shape.
I thought I would be taking the pillow back as I have had trouble finding pillows but after 3 months of using it, its not going back .

30 de outubro de 2024
Avaliação não solicitada
logotipo da Luff Sleep

Resposta da Luff Sleep

That's great to hear, thank you!

Avaliado com 5 de um total de 5 estrelas

Mini Miracle helping me sleep well!

I struggle sleeping at night particularly in the warmer nights and also suffer from allergy issues. This is why I have been absolutely thrilled that these issues disappeared when using the Luff Bamboo Bedding (Duvet Set and Pillowcases) and the Luff Mayfair Pillow! I thought it was a miracle, but since using the products I have been sleeping extremely well and deeply. Even my skin has started to look better thanks to the natural, breathable and luxury Bamboo Silk material. Definitely recommend and will be buying again! Thank you Luff!

13 de agosto de 2024
Avaliação não solicitada
logotipo da Luff Sleep

Resposta da Luff Sleep

Hi John, thank you very much for taking the time to leave a review, it's really apprecited and great to hear your skin is enjoying the benefits.

Avaliado com 5 de um total de 5 estrelas

Love Luff

Love Luff and the team, they made me feel very comfortable and were very helpful through my buying process. I bought a few pillows and some bedding and I sleep great every night.

Great feel to them and better than my old ones.

9 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I recently bought a cooling gel pillow…

I recently bought a cooling gel pillow and Mattress topper. These products are so amazing and my sleep has really improved and feels like I am sleeping on a new mattress, not to mention how nice and cool the pillow feels through out the hot summer nights .Thank you Luff.

12 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The bamboo bedding is so soft and has…

The bamboo bedding is so soft and has really helped with my hayfever. I have been sleeping with luff bamboo bedding for a month now and during the months of high pollen I tend to get very drowsy. The beddings anti-allergen qualities have definitely helped my allergies. Furthermore, the luff prestige adjustable pillow has definitely helped the soreness in my neck so I can adjust the height of the pillow to my liking.

19 de agosto de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

They need reminding to refund you

After being impressed by the website, and 100 night sleep trail promise, I bought a pair of Bamboo Forest pillows in June.

Arrived quickly, faster than stated, and they looked fine.
I found them a bit firm and after a couple of weeks of poor sleep decided to send them back.
(It is the Bamboos removable pillow protector that is the main constituent of the item they are selling, the pillow underneath looks pretty basic).

I sent the pillows back on a tracked service and expected a refund - the website says:

"he only thing we ask is that you send the product back to us and as soon as it is received we will issue a full refund."

28 days after the tracked/confirmed delivery date back to Luff I still had not received a refund, and it is only when I sent a message about this that I actually received the refund.
It shouldn't be down to the customer to chase a company to honour their refund policy.

9 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Luff Bamboo mattress topper

I already have a Luff pillow which is really comfy so decided to purchase a superking size mattress topper. Found a good price online and ordered. Luff kept me informed throughout the delivery.
I left the topper (unpacked and laid out) for 24 hrs before putting it on the mattress as directed.
I have to be honest, it has taken a few weeks to get used to it but as time goes by, it feels more and more comfortable. It has elastic on all four corners so you can secure it to your mattress.
I have lower back problems and find this mattress topper supportive without being hard. It is so comfy and getting a good night's sleep is priceless.
Luff customer service are really quick to reply to any queries which is good to know too.

11 de julho de 2024
Avaliação não solicitada
logotipo da Luff Sleep

Resposta da Luff Sleep

Thank you for your lovely review Dee! Great to hear you are enjoying your pillow and mattress topper :)

Avaliado com 1 de um total de 5 estrelas

Not cheap and definitely not cheerful

The material feels very cheap. It doesn’t wash well as the material has shrunk even on a cold wash and now barely covers the pillow. Started to fray and lose shape after the first wash (on cold) I spoke with their customer service and I felt it was very poor and unprofessional so I will be returning to Costco for a full refund.

25 de junho de 2024
Avaliação não solicitada
logotipo da Luff Sleep

Resposta da Luff Sleep

Hi Keeley, I'm sorry to hear about the issue you're having with your product. I've searched our customer service emails and cant seem to see a record of your name. If you still have it please could you email hello@luffsleep.co.uk and we'll be more than happy to exchange for you.

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