Lukamachain Avaliações 

220
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We ordered the maroon tracksuit for my son , and we thought, no way is it going to look as good as that when it arrives ,but - it looks even better. It is such good quality, and stylish and beautiful... Ver mais

Avaliado com 5 de um total de 5 estrelas

Bought some clothes for my son and I used the size chart to decide the size. The package arrived very quickly and the clothes were fitting just right. So I have a good experience with this company and... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very good experience with Lukamachain ! We ordered tracksuit and the shipping was extremely fast. Unfortunately, the parcel got stuck with Bpost due to their strike, wich was completely out of the s... Ver mais

Avaliado com 4 de um total de 5 estrelas

Na een retourzending heeft het even geduurd voordat wij ons geld terug hadden, maar uiteindelijk is het netjes opgelost via de CEO, Lars. Hij was erg vriendelijk en begripvol, en heeft ervoor gezorg... Ver mais


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

220 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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4,5

Todas as avaliações

(220)

76 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Best brand

i love their clothing i really recomand buying in it. Quality and everything is the best. My faviorite brand for sure

12 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very Good Clothing Brand

Guys, I ordered a hoodie from the brand and the quality was very good. Also, their style is very different from all other clothing brands. I have my eye on the new puffer jacket that is becoming sleeveless and I will definitely buy it when it comes out. Last and best is how quickly the product came to me. It arrived within 4 days which is very fast.

5 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

LUKAMACHAIN is the best

LUKAMACHAIN SAVED ME
it’s honestly the best street brand out there, I ordered 3 pants, 2 hoddies and a puffer and it never disappointed. The clothes a delivered in only 3 days and the quality is perfect. Trust me if you like street style you need to buy from lukamachain

12 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect combination of quality price and design!

I've been following the Lukamachain brand for a while now. I've bought 2 pairs of jeans, a full zip hoodie, a football jersey and a summer set (shorts + t-shirt). Their quality is amazing for a more than reasonable price. The things I ordered were all delivered in less than a week. If you have questions you can always send them something at their instagram @lukamachain. They are really customer friendly and respond very quickly. They pulled me into this kind of clothing style and I'm very happe they did. Keep going guys! 💪

12 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good quality

I’ve bought 3 jeans, 1 cargo and 3 hoodie’s and the belt already and they are great quality and the shipping was really fast.

12 de agosto de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Scam- sent a refund months ago and…

Scam- sent a refund months ago and recieved nothing back

5 de agosto de 2024
Avaliação não solicitada
logotipo da Lukamachain

Resposta da Lukamachain

Dear customer,

We are very sorry to hear that there was an issue with the processing of your return. We always strive to provide our customers with the best possible service, and we regret that we did not succeed in your case.

To resolve this problem as quickly as possible, I kindly ask you to contact me personally via ceo@lukamachain.com and include your order number. I will personally look into what went wrong and ensure that the issue is resolved to your satisfaction.

We understand that this situation is very frustrating, but we want to emphasize that this is an unusual incident. With good communication, we can resolve anything and ensure you receive the service you deserve.

Once again, our sincere apologies for the inconvenience, and we hope to resolve this for you quickly.

Kind regards,

Lars-Kristian
CEO, Lukamachain

Avaliado com 1 de um total de 5 estrelas

Rücksendungen gehen auf Kosten des…

Rücksendungen gehen auf Kosten des Käufers und müssen nach Belgien geschickt werden. Auf der Website wird jedoch damit geworben, dass man einen Retouraufkleber vom Anbieter erhält. Eine Rückerstattung des Geldes erfolgt angeblich innerhalb von zwei Wochen. Stattdessen erhält man bei der Anmeldung einer Rücksendung den Hinweis, man solle versuchen, den Artikel auf anderen Internetseiten zu verkaufen. Das bedeutet, dass ich deren Job übernehmen soll. Dies ist absolut nicht kundenfreundlich und für mich definitiv das letzte Mal. Völlig unseriös.

13 de junho de 2024
Avaliação não solicitada
logotipo da Lukamachain

Resposta da Lukamachain

Sehr geehrter,

Vielen Dank für Ihr Feedback. Wir möchten klarstellen, dass wir auf unserer Website deutlich darauf hinweisen, dass die Kosten für Rücksendungen vom Käufer getragen werden und die Rücksendungen nach Belgien geschickt werden müssen. Leider können wir als kleine, einzigartige Marke nicht wie große Unternehmen alle Kosten tragen. Von uns bezahlte Rücksendungen sind finanziell nicht machbar, aber wir helfen Ihnen immer gerne bei einer Rücksendung.

Beim Anmelden einer Rücksendung erhalten Sie einen QR-Code, mit dem Sie Anweisungen erhalten, wohin Sie den Artikel senden und wie Sie dies am besten tun. Der Hinweis, den Artikel auf Vinted zu verkaufen, ist als hilfreicher Vorschlag gedacht, da Sie den Artikel dort oft schneller loswerden. Dies ist jedoch keine offizielle Hilfe bei der Bearbeitung der Rücksendung.

Wenn Sie den Artikel an uns zurücksenden, wird er innerhalb von 1-2 Wochen nach Eingang überprüft und zurückerstattet. Sollte dies anders verlaufen sein, entschuldigen wir uns für die Unannehmlichkeiten.

Wenn wir Ihnen weiterhelfen können, lassen Sie es uns bitte wissen. Wir helfen Ihnen gerne.

Mit freundlichen Grüßen,

Lars-Kristian
CEO, Lukamachain

Avaliado com 3 de um total de 5 estrelas

Shipping of Goods

Looking at some of the comments regarding fake websites. I think that's what may have happened to my son, hopefully I can be put right and he had not been scammed.
Order of goods did turn up today by UPS but was told they couldn't be delivered as he needed to pay more money because of shipping costs. WHY? the delivery was in the costs of the goods. We
Didn't pay this and they went back with the courier.
Has anyone had this issue or is this now a scam loss to my son. You live and learn by mistakes.

3 de junho de 2024
Avaliação não solicitada
logotipo da Lukamachain

Resposta da Lukamachain

Dear Amanda,

Thank you for your message and for sharing your concerns. First of all, we want to emphasize that unfortunately, there are sometimes fake websites and products that use our name. Always make sure to purchase from our official website: www.lukamachain.com. All other websites are scammers or sell low-quality counterfeit products. Some of these fake websites don't even ship anything to the customer. As of today, August 6, 2024, there are no active fake websites, and we are constantly proactive in tracking and prosecuting these sites to get them taken down as quickly as possible. We are also victims of these fake websites, and it is very sad for us that scammers use our name and photos to deceive people. We do everything we can to provide good products and services. I emphasize once again: only buy from www.lukamachain.com to be sure of your purchase.

Additionally, I understand that your goods were delivered via UPS, which suggests that you did purchase from us. When ordering from outside the EU, your government may impose import costs. UPS may have requested these fees on behalf of your government. You can indeed choose not to pay these costs, in which case the products will be returned to us, and you will receive a refund. However, if you pay these import costs, you will certainly receive the clothing that you desire. Please note that all orders within the EU are not subject to import costs. Unfortunately, these costs are beyond our control and are legally imposed by your government. Always inform yourself well about possible import costs when buying products online.

We hope this clarifies your concerns, and we are ready to help you further if you have any more questions.

Kind regards,

Lars-Kristian
CEO, Lukamachain

Avaliado com 5 de um total de 5 estrelas

Goede service en kwaliteit

Betrouwbaar bedrijf en hoodie besteld van goede kwaliteit.

Verlenen ook goede service als er iets is.

16 de maio de 2024
Avaliação não solicitada
logotipo da Lukamachain

Resposta da Lukamachain

Bedankt voor je feedback! Enjoy de hoodie.

Avaliado com 1 de um total de 5 estrelas

Total Scaaaam! Buyer beware

**edited*** as they say if I don't provide more details they will remove my review despite it being a verified purchase.

So the first reply to my review below said they had refunded me for my order. I check. No refund. No reply from customer services. I write it off making a mental note to never order from anywhere again if I can't use paypal. Weeks down the line this company REMOVES their orginal reply to my review saying they had refunded me and changed it to I must have used a scam website. So which is it? Either you LIED on the original reply saying you had refunded me and it was a scam site or you are LYING NOW, trying to get out of refunding me knowing the limit for refunds is closing.

Below is my orginal review. Which still stands and is 100% from a verified purchase and honest. Seriously, don't be a fool like me and let your kid twist your arm into ordering stuff they see on thicktok. It does not end well...

Checkout stated 2-4 days delivery. When a week had passed I contacted customer services. They said website was wrong and they can't change it. Dispatch time is 2-4 WEEKS! When i said this was poor customer service, out of the blue they cancelled my order even though they had already marked it as shipped on the ridiculous app i had to dowload to track it (which shows you how much you can trust their tracking). I have sent numerous emails asking for my refund seeing as they cancelled my order but they are ignoring me. Will have to try and reclaim it from the bank. Lukamachain don't tell me sorry, contact customer services. I have - they are IGNORING me because they want to keep my money. What an utter scam. I should have trusted my judgement when I saw they didn't take paypal but was ordering for my daughter and her friend so I thought give it a chance. More fool me. Thicktok scammers

23 de fevereiro de 2024
Avaliação não solicitada
logotipo da Lukamachain

Resposta da Lukamachain

We think you ordered at a fake webshop & not at www.lukamachain.com. Please contact us so we can follow up your case.

Dear customer,

At Lukamachain, we ensure that all our in-stock items are shipped within 3 days. Most shipments arrive within 1-7 days. If this is not the case, please email us with your order number.

PLEASE NOTE: There are fake accounts & webshops imitating our webshop to scam people. It appears you may have ordered from one of them. Be cautious with direct ads and links on TikTok, and only shop on our official webshop www.lukamachain.com. Unfortunately, we are also victims of these scam accounts. Please send us a message so we can see how we can still assist you. Lukamachain will never scam anyone and always delivers products on time. We will always answer are e-mails.

Kind regards,

CEO
Lukamachain

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