Luma Financial Planning Avaliações 

583
•
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Celeste Harris was so helpful in responding to my changing circumstances due to ill health. She with my PoA’s helped me understand my options and enabled me to make sound and sensible decisions going... Ver mais

Avaliado com 5 de um total de 5 estrelas

Julie was our mortgage adviser. She was lovely and helped us throughout the entire process. She answered our questions and was polite even when we bothered her with numerous questions. Very thorough a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Luma and those that work for them are second to none as far as customer service goes! Matt and Bipen, especially Matt Gibson at the very start of my mortgage seeking journey, and Bipen at the end, wo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Rachel has been a pleasure to work with. Constantly being there and patiently answering all questions for me. This was my first home buying experience in UK and Rachel’s support throughout gave me con... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Planejamento Financeiro
  2. também em
  3. Consultor Financeiro
  4. Corretor hipotecário

Escrito pela empresa

Based on the South Coast, we provide face-to-face financial advice designed around one thing, you. Your money. Your goals. Real people helping you get where you want to be. We take the time to truly understand your life - your goals, your concerns, and your hopes for the future. From there, we build a tailored plan that fits around you, not the other way round. Whether you’re: just starting out, growing and protecting your wealth, or planning for life’s next chapter, we’re here to help you move forward with clarity and confidence. Because with the right plan, a brighter future is possible.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

583 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(583)

93 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very helpful and friendly

Very helpful and friendly

19 de março de 2026
logotipo da Luma Financial Planning

Resposta da Luma Financial Planning

We’re so glad you found the team helpful and friendly - that’s exactly what we’re here for!

Avaliado com 5 de um total de 5 estrelas

The team make things easy to understand…

The team make things easy to understand and give invaluable information and support when needed. A stressless way to plan for the future.

10 de março de 2026
logotipo da Luma Financial Planning

Resposta da Luma Financial Planning

Thanks so much for your kind words, Moira. We’re so glad you have had a positive experience with the team!

Avaliado com 5 de um total de 5 estrelas

Very easy and always a pleasure to work with

All advice and information put across in a way that's easy to understand.

2 de março de 2026
logotipo da Luma Financial Planning

Resposta da Luma Financial Planning

We’re delighted to hear that you’ve found the advice and support so valuable, Guy. We look forward to continuing to support you!

Avaliado com 5 de um total de 5 estrelas

Fantastic!

I worked with Matt Gibson and his team for a mortgage and the process couldn’t have gone better. As a first time buyer and in a country that’s new to me Matt helped ease my mind, answer all my questions and was empathetic to my curiosities and concerns, while remaining professional. He was able to walk me through the process and secure a mortgage at a great rate. I’m very grateful and could not recommend more.

28 de janeiro de 2026
Avaliação não solicitada
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Resposta da Luma Financial Planning

It’s great to hear Matt helped get your mortgage sorted, he's one of the best! We really appreciate your recommendation and thank you for taking the time to share this review.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service and understanding of all that we were told.

18 de fevereiro de 2026
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Resposta da Luma Financial Planning

We are so pleased you had a fantastic experience with us, Mrs Fouracre.

Avaliado com 5 de um total de 5 estrelas

Is always a pleasure to talk to Mr Adam James.

Booked a phone call with Mr Adam James, as usual he explained everything needed we had a good chat about my retirement and what was needed. I got all the information I needed. I asked few questions which he did happily explain and went through all the my questions. I found Mr Adam James very knowledgeable and helpful and was ready to answer any questions.

23 de fevereiro de 2026
logotipo da Luma Financial Planning

Resposta da Luma Financial Planning

Thank you for the kind review! We're glad you had a great experience talking to Adam.

Avaliado com 1 de um total de 5 estrelas

BEWARE OF ILLEGAL SALES TACTICS

Celeste missold me financial products with false promises and information. Wolf in sheep’s clothing. Upon wishing to close these products, she put up every road block possible in order to prolong them and accumulate further commission from the weak schemes she had enrolled me in.

Directors have no interest in taking responsibility and instead divert blame onto the company whose products they sell (SJP)

I am in the process of reporting to the financial ombudsman and will be taking legal action to recover damages suffered by their mis-selling and purposeful extended delay of encashing my investments, unless substantial accountability and resolution is offered.

At the time of writing, I still have a 6 figure sum of money locked in one of their investments whereby continuing incorrect information is being fed to me as to why I am yet to receive the funds. This has been ongoing since 2025

18 de fevereiro de 2026
Avaliação não solicitada
logotipo da Luma Financial Planning

Resposta da Luma Financial Planning

Hi Craig,

We’re sorry that your experience did not meet your expectations, and we appreciate the opportunity to clarify a few points.

We refute the suggestion that any products were mis-sold. As an FCA-regulated firm, we take such allegations extremely seriously.

We would also like to clarify that no unnecessary obstacles were placed in the way of your withdrawal request. As an FCA-regulated company, we must follow strict procedures designed to protect clients and comply with anti-money laundering and data protection regulations.

- Part of the delay in funds being received was caused by the initial method of payment being rejected by your bank - frustrating of course, but unfortunately outside of our control.
- We also cannot release funds based solely on an email request. A short verification call is required to complete data protection checks and confirm the request isn’t fraudulent. Several attempts to complete this verification were declined, which delayed the process.
- We require a bank statement for the destination account before releasing funds. This is a standard safeguard to ensure funds are sent safely to the correct account. This documentation was not initially provided, which also contributed to the delay.

We remain committed to resolving matters properly through the formal complaints process, and we are pleased you have received your funds.

Kind regards,

The team at Luma

Avaliado com 5 de um total de 5 estrelas

Andrew Oliver always presents himself…

Andrew Oliver always presents himself in a knowledgeable, professional manner. He explains what the Markets are doing , giving sound advice.

16 de fevereiro de 2026
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Resposta da Luma Financial Planning

Thank you for the kind words, Andrea. We're glad you are feeling confident working with Andrew, he is one of the best around!

Avaliado com 5 de um total de 5 estrelas

Pension Review

Very pleased with the service I receive from Adam James. I am pleased with how my pension is performing and Adam keeps me informed of this and any other queries I might have.

2 de fevereiro de 2026
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Resposta da Luma Financial Planning

Thanks so much for your lovely feedback, Julia. We’re delighted to hear Adam’s advice and support have made such a positive difference - he’ll really appreciate your kind words.

Avaliado com 5 de um total de 5 estrelas

More than financial advice

Useful and informative advice from Celeste who is a delight to speak with, knows me well and gives me the feeling she genuinely enjoys giving me support with my financial goals and lifestyle.
I appreciate the ability to be able to contact her between reviews if necessary and she is also able to recommend other information and advise I have needed.
She has been a valued friend in difficult times.

26 de janeiro de 2026
Avaliação não solicitada
logotipo da Luma Financial Planning

Resposta da Luma Financial Planning

Thank you for the great review! Celeste is one of our best, and we're pleased you had a great experience with her and the wider team.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Very helpful,got us the required service fast and efficiently.

2 de fevereiro de 2026
logotipo da Luma Financial Planning

Resposta da Luma Financial Planning

Thanks so much for your kind words, Adrian. We’re so glad you have had a positive experience with the team!

Avaliado com 5 de um total de 5 estrelas

New Mortgage

After my two year deal with my previous mortgage was drawing to a close, Tracy was in contact with me to discuss my new mortgage. As I was moving house and had different needs, Tracy was incredibly swift in finding the perfect mortgage and even chasing me to make sure I'd supplied correct information and got all the paperwork signed and back to her.
Very swift with her replies to both phone and email, and when she was away, Jordan kept me informed of any updates.
It was pleasure working with them and I have no hesitation in recommending these ladies and look forward to working with them again.
A very easy 5 star rating from me

26 de janeiro de 2026
logotipo da Luma Financial Planning

Resposta da Luma Financial Planning

Thank you for the great review, Darren. Tracy and Jordan are two of our best, and we're pleased you had a great experience with the team. We look forward to working with you again too!

Avaliado com 4 de um total de 5 estrelas

Very good review

Very good review and advice. It may be 5 stars next eeek ad I am awaiting some information about IHT liabilities.

16 de janeiro de 2026
logotipo da Luma Financial Planning

Resposta da Luma Financial Planning

Thank you for the positive review, fingers crossed for those 5 stars!

Avaliado com 5 de um total de 5 estrelas

Steve Blinman is so personable and time…

Steve Blinman is so personable and time is not of the essence. He has invested my money so well and given me advice on other matters. Cannot recommend him highly enough.

12 de janeiro de 2026
logotipo da Luma Financial Planning

Resposta da Luma Financial Planning

Thank you for the review and the kind words Janice. We're so pleased you had a great experience working with Steve, and we appreciate the recommendation!

Avaliado com 5 de um total de 5 estrelas

Steve was very helpful & made…

Steve was very helpful & made everything easy to understand & answered every question

5 de janeiro de 2026
logotipo da Luma Financial Planning

Resposta da Luma Financial Planning

Thank you for the kind words! We're pleased you had a great experience working with Steve.

Avaliado com 5 de um total de 5 estrelas

Great experience from start to finish…

Great experience from start to finish very professional ,prompt ,great communication, greatwork.Thanks Steve for all your hard work

24 de dezembro de 2025
logotipo da Luma Financial Planning

Resposta da Luma Financial Planning

We’re delighted to hear that you’ve found the advice and support so valuable. We look forward to continuing to support you on your financial journey.

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