Disappointing Quality and an Extremely Difficult Return Process
If could give a zero I would!
I had a very disappointing experience with Luna and Laurel. When my dress arrived, the quality was not what I expected, and the entire return process turned into a complete nightmare.
To receive a full refund, I was expected to pay $75.00 to ship the dress back. That is absolutely ridiculous, especially when the product itself was disappointing. The alternatives offered were just as frustrating: a 15% refund if I kept the dress, the option to exchange it for a larger size while paying additional shipping costs, or a $25 store credit to use at a later date. None of these options felt like a fair resolution.
The entire experience was unnecessarily difficult and left me feeling that the company was more interested in making returns difficult than in providing good customer service.
Additionally, the polished website gives the impression of a California-based company, but my items came from China. I believe customers should be given clear and transparent information about where their orders ship from and what to expect if they need to make a return.
I would strongly encourage anyone considering purchasing from Luna and Laurel to read the return policy carefully before ordering. The quality, expensive return shipping, and frustrating customer service made this a purchase I regret. I would not shop with this company again.