Luscombe MG Leeds Avaliações 

155
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

George made buying our MG HS very easy from start to finish, all the staff were friendly, not pushy and made our buying experience pleasant and stress free.Highly recommend them.First class servi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Really good experience buying my MG HS Trophy from Luscombe MG Leeds. David was fantastic from start to finish — friendly, genuine and never pushy. He made us feel completely at ease and the whole pro... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Purchased an MGHS FROM LUSCOMBES leeds. Excellent and professional service from George in sales. Highly recommend this dealership for good quality vehicles and good customer care. David Poulter

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

I submitted an online request for finance figures for a new car. Salesman phoned me to say he wouldn't do it because I would either have to reserve a car or wait until July when there is going to be... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Concessionária
  2. também em
  3. Mecânica de Carros
  4. Revendedora de carros usados

Informação fornecida por fontes externas variadas

Luscombe MG Leeds are the new name for MG in West Yorkshire. Whilst this dealership may be new, the Luscombe customer service you have come to expect from our Luscombe Suzuki and Mitsubishi dealerships is extended with our new MG business. We still have straight talking sales staff and managers who come out of the office. More importantly, We Won't Sell You A Car, But We Will Help You Buy One


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

155 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

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4,6

Todas as avaliações

(155)

19 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great customer service

Had a great experience buying a new car (MG HS PHEV) from Luscombe MG Leeds, so much better than previous purchases from other dealerships, with a focus on customer service and not the normal hard sell I associate with buying a car. I can't fault Ash Shahzad who throughout was really friendly and very helpful, making sure all aspects of the purchase were understood and also answering various questions after the sale.

I will certainly be recommending Luscombe MG, and Ash in particular, to any family/friends who are looking to buy a car in the future

2 de outubro de 2025
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thank you for taking the time to leave this excellent feedback - great to know you enjoyed your car buying experience much more than any you have had previously. We do pride ourselves on treating customers as we would like to be treated ourselves so it looks like we are doing it right! Thanks again Sam

Avaliado com 5 de um total de 5 estrelas

Lucy easy to deal with explained…

Lucy easy to deal with explained everything that we wanted to know not pushy and car was ready on time as agreed altogether a pleasant experience

25 de setembro de 2025
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thanks very much Malcolm for your valued custom and for taking the time to leave such excellent feedback - I shall be very happy to share this review with Lucy and the team along with a big thank you from me. All the best Sam

Avaliado com 5 de um total de 5 estrelas

First rate people to deal with and I…

First rate people to deal with and I would highly recommend them if you are looking for a new car. I got an excellent deal and was more than happy with the service I received.

22 de setembro de 2025
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thank you Keith for your kind recommendation. We’re delighted to hear that you found our team first rate to deal with and that you were happy with both the deal and the service you received. Your feedback is greatly appreciated, Thanks again Sam

Avaliado com 5 de um total de 5 estrelas

It was a great experience from start to…

It was a great experience from start to finish. Nathan our contact there was exceptional, friendly and professional, explaining every step in the process and keeping us fully informed.

12 de setembro de 2025
Avaliação não solicitada
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Resposta da Luscombe MG Leeds

Thank you Craig for both your custom and your review - much appreciated. Thanks Sam

Avaliado com 5 de um total de 5 estrelas

Mg3 Trophy.

Id just like to say a BIG THANK YOU to the staff @ luscombe MG in Leeds.
I dealt with Nathan, who even after his working day was over. He was still responding to my emails. We part exchanged a car for a new Mg3 trophy for our daughter. It was so easy from start to finish.
Thank you again Nathan. It was a pleasure doing business with you.
Very professional and friendly.
Cheers

15 de setembro de 2025
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thank you so much for choosing Luscombe's and for leaving such a favourable review - great to know you had such an easy car buying experience. We look forward to welcoming your daughter back when she next requires our assistance. Thanks again Sam

Avaliado com 5 de um total de 5 estrelas

We bought our Suzuki from Luscombe’s

We bought our Suzuki from Luscombe’s Leeds under recommendation.
Joe Plunkett was our sales rep. He not only guided us through purchase. But went above and beyond by answering emails after hours and on his days off.
Luscombe’s is clearly a company that look after their employees as he spoke about them like it was his family.
Thanks again Joe. Give this man a promotion!

9 de setembro de 2025
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thanks so much Zak for both your valued custom and for sharing this excellent feedback about your car buying experience. We are a family business and take pride in treating both staff and customers as we would like to be treated ourselves! Thanks again Sam

Avaliado com 5 de um total de 5 estrelas

The sales approach was excellent

The sales approach was excellent. No high pressure sales pitch, just helpful information. Nathan was great to do business with.

27 de julho de 2025
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thank you John for choosing to buy your car from Luscombe's - We pride ourselves on helping our customers find the right car for them rather than sellling to them, so Nathan will appreciate your comments. Wishing you safe and enjoyable driving in your new car Thanks again Sam

Avaliado com 1 de um total de 5 estrelas

Will never buy a car from them again…

Will never buy a car from them again after 10 years of dealing with them.
Edit; not just one car transaction but 3; all with problems.

26 de junho de 2025
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Hi Paul,

Sorry you've felt the need to leave us a 1* review.

Unfortunately, as I have explained on email, placing a deposit on a car removes that car from sale, authorises us to administer all the paperwork, physically prepare the car for collection and forego the opportunity to sell that car elsewhere. For all these reasons, a deposit is only placed when you are happy to enter into a contract to buy a car as the deposit at that stage is non-refundable and differs greatly to a reservation. The signing of the order form confirms your agreement to these standard and industry-wide terms.

If a deposit were refundable, they would be pointless in their nature as it would hold no protections for the vendor should the purchaser decide to pull out of the sale. I'm happy to refer your complaint to West Yorkshire Trading Standards should you feel any part of the process was in breach of your rights, although I am fully assured in our stance on this.

As mentioned, we are happy to move your deposit as a credit onto another car but we do not refund deposits when a customer choses to cancel a deal with no mitigating circumstances.

Regards,
Sam

Avaliado com 5 de um total de 5 estrelas

Luscombe’s sales representative

Luscombe’s sales representative Joe Plunkett was both helpful and attentive. He listened to our requirements and provided valuable information to inform our decision. There was no pressure to buy. We left the showroom to reflect on the purchase and visited competitors. We contacted Joe twice more to gain further information, and again questions were answered without askin for. Commitment to buy. We bough a car from Luscombes with no hassle.

15 de julho de 2025
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thank you Robert for your valued custom and excellent feedback which I shall share with Joe. We pride ourselves on helping our customers find the car most suitable for them, in a relaxed environment, so I am really pleased that you had such a positive experience. Thanks again Sam

Avaliado com 5 de um total de 5 estrelas

Great deal with a stress free experience

Dealing with Nathan to purchase our new MG ZS HYBRID + has been the easiest purchase I have ever made. The car was bought over the phone as we were on an extended holiday in Spain, nothing was too much trouble for him. The handover was very comprehensive and again his patience and care was really appreciated.
We would recommend Nathan and Luscombe MG to anybody who wants a very competitive deal together with a stress free experience.

14 de julho de 2025
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thank YOU very much Andrew for your valued custom and great feedback. I do feel we have a great team, and very satisfyingly customers feel the difference between our style of helping to buy, rather than selling, so it’s very rewarding for all of us to receive your feedback. I will however make sure that Nathan sees your very kind comments. We look forward to helping you again when you next require our assistance. Thanks again Sam

Avaliado com 5 de um total de 5 estrelas

The service at Luscombe Leeds is…

The service at Luscombe Leeds is outstanding , really helpfull , answer all your concerns and keep in touch every step off the way . Excellent highly recommend .
Miss lewins

2 de julho de 2025
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thank you Belinda - that is just as it should be! We really appreciate your custom and your feedback. Thanks again Sam

Avaliado com 5 de um total de 5 estrelas

Just bought a new MG HS trophy,I had…

Just bought a new MG HS trophy,I had the pleasure of dealing with ash and wow just wow what a great man nothing to much and made the whole experience of buying a car most enjoyable.So a big thankyou ash.

21 de junho de 2025
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thanks Darren that is just how it should be - we really appreciate your custom and your brilliant feedback. All the best Sam

Avaliado com 5 de um total de 5 estrelas

Put your trust in Luscombes, you won't regret it for one minute

I thought I was being looked after nicely when I bought my car,let's face it it's always expected when buying a car the true measure of a company is in its after sales...well I've experienced it twice now and it has been absolutely amazing. I know service techs do a 'walk round' video but mine showed the detailed checks on the brake pads, tyres etc, not only helpful but very reassuring that they had been carried out,and correctly. The reception staff were very friendly and helpful. I cannot recommend this company highly enough, put your trust in them, you won't regret a minute of your decision.

13 de junho de 2025
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thank you Brian for your valued custom and excellent feedback, which I will share along with my thanks with the team. Fortunately we have some great people, who really get the culture of customer service, which has been the foundation of the business. It’s very rewarding for us all to receive feedback like yours which just drives us on to be even better.
Thanks very much Sam.

Avaliado com 5 de um total de 5 estrelas

MG zs Trophy

Excellent service from start to finish Sam Jackson our sales adviser was excellent could not fault this company the sales manager made us welcome on arrival with a coffee purchased our car over the phone and internet from Kent. The part exchange was an excellent price for my car would recommend to anyone to go to this company.

29 de maio de 2025
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thanks very much indeed Brenda for your feedback and custom. I will share your thanks with team, as we get great satisfaction from reading such lovely feedback, and knowing we are doing a good job. Thanks again Sam

Avaliado com 5 de um total de 5 estrelas

Five star experience

I recently purchased an 18 month old second-hand car from Luscombe, after my car was stolen. Ash went above and beyond to make sure that the process was as seamless as possible, offering flexibility around collection date and time, and providing me with a courtesy car in between purchasing the car and collection. The experience for me was completely different from previous car buying experience, and I felt welcomed, listened to and supported to choose the car that was right for me. I wasn't pushed at all towards more expensive cars, and was given time and space to think about whether I wanted each of the optional add ons. I wouldn't hesitate to buy another car from this garage in the future.

30 de maio de 2025
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thanks very much Alys for your valued custom and great feedback. I do feel we have a great team, and very satisfyingly customers feel the difference between our style of helping to buy, rather than selling, so it’s very rewarding for all of us to receive your feedback. Wishing you safe and enjoyable driving in your new car - Thanks again Sam

Avaliado com 5 de um total de 5 estrelas

Thanks Levita!

Levita was so helpful and friendly throughout the whole process of buying and collecting the car - she took me through the whole process very smoothly and even picked me up from the station when I came to collect the car. Couldn’t have been an easier or more pleasant experience. Thanks so much for all your help, Levita!

26 de maio de 2025
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thank you Julia for buying your car from Luscombe's - we appreciate you taking the time to leave this excellent review which I shall be pleased to share with Levita along with a big thank you from me. Thanks again Sam

Avaliado com 5 de um total de 5 estrelas

Satisfaction Recognition of customer needs without…

Recognition of customer needs without been overpowering. A pleasure to deal with a company who seemed to be spot on with customer service making buying a vehicle a enjoyable experience. Well done Luscombe’s MG Leeds.

26 de maio de 2025
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thank you Jayne - we do all work as a team, treating customers as we would like to be treated ourselves in a non pressurised environment, so your feedback is very important to me - Thank you for that and for your custom. Kind regards Sam

Avaliado com 5 de um total de 5 estrelas

Very helpful and friendly sales staff.

Very helpful and friendly sales staff.
An all round professional experience from the MG team.
I would definitely recommend them.

17 de maio de 2025
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thank you Geoff - that is just as it should be - we really appreciate your custom and your excellent feedback - Thanks again Sam

Avaliado com 5 de um total de 5 estrelas

First class service

I recently changed my car and I've never been a customer of Luscombe’s Leeds before, but I’ll definitely buy from them again. Brilliant customer experience from start to finish, nothing was too much trouble for their sales and service teams - this is how buying a car should be - stress free! Unpressurised and enjoyable buying experience, a proper test drive, correct valuation for my part exchange, easy online paperwork and the handover on collection day was spot on. My new car was cleaned and valeted brilliantly, they even topped up the fuel tank! Looking for a quality car, then go and talk to Andrew Jones on the sales team - I received a first-class service from him.

14 de maio de 2025
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thanks very much Ian, our aim is to make it a pleasure, not a pain, and become long term friends, so it looks like we are doing OK. Thanks again not just for your kind comments, but of course your custom. Sam

Avaliado com 5 de um total de 5 estrelas

Great service

Just went in to have a look around and wanted some help. Was approached by Sam Jackson who talked me through some options. Took into consideration budget and expectations and was great without being pushy. Love my new car and would absolutely deal with Sam again.

17 de abril de 2025
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thank you Calantha - we really appreciate your custom and your excellent feedback. Wishing you safe and enjoyable driving in your new car. Thanks again Sam

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