Luscombe MG Leeds Avaliações 

155
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

George made buying our MG HS very easy from start to finish, all the staff were friendly, not pushy and made our buying experience pleasant and stress free.Highly recommend them.First class servi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Really good experience buying my MG HS Trophy from Luscombe MG Leeds. David was fantastic from start to finish — friendly, genuine and never pushy. He made us feel completely at ease and the whole pro... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Purchased an MGHS FROM LUSCOMBES leeds. Excellent and professional service from George in sales. Highly recommend this dealership for good quality vehicles and good customer care. David Poulter

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

I submitted an online request for finance figures for a new car. Salesman phoned me to say he wouldn't do it because I would either have to reserve a car or wait until July when there is going to be... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Concessionária
  2. também em
  3. Mecânica de Carros
  4. Revendedora de carros usados

Informação fornecida por fontes externas variadas

Luscombe MG Leeds are the new name for MG in West Yorkshire. Whilst this dealership may be new, the Luscombe customer service you have come to expect from our Luscombe Suzuki and Mitsubishi dealerships is extended with our new MG business. We still have straight talking sales staff and managers who come out of the office. More importantly, We Won't Sell You A Car, But We Will Help You Buy One


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

155 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

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4,6

Todas as avaliações

(155)

19 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Absolutely faultless remote vehicle purchase

Was looking for a new car for the business and came across Luscombe MG Leeds.

Absolutely brilliant from start to finish with Sam and Anthony. The full purchase was carried out remotely and they didn't have one single issue. Every question I had was answered quickly and communication was second to none, just how it should be.

They even went above and beyond to work with my transporter to pick my new vehicle up.

I will definitely be back for further vehicles in the future.

I highly recommend them to everyone. You won't be disappointed :)

26 de maio de 2021
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thanks very much Lord Baynham for your excellent review which I have shared with Sam, Anthony and the team. We all really appreciate feedback, which is vital to ensuring we are providing a car buying experience with a difference. I hope you enjoy your new car, and once again, thanks very much for your custom and your recommendation. All the best Robin

Avaliado com 5 de um total de 5 estrelas

First electric car, a brilliant purchase from a brilliant dealer!

We have just purchased our first electric car. After much research we settled for the best offer we could find, and that was from Luscombe MG in Leeds. Despite being 200 miles away from our home the whole process was without stress or anxiety. Communication was excellent, with regular personal videos and continual email and phone contact. Our car was safely delivered to us within 2 weeks from our initial enquiry, and our previous car taken to them the same way. We also enjoyed the best part exchange offer obtained from a number of dealers. We thoroughly recommend Luscombes for your next motor purchase!

1 de maio de 2021
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thanks very much Keithl for both your custom and for leaving such a brilliant review. It can be very difficult due to Covid restrictions, so it is great to read that you were so happy with your whole purchasing experience, despite living 200 miles away. It is very reassuring for those who may be considering where to purchase their next car from that you found dealing with my team so helpful and efficient. Wishing you safe and enjoyable driving in your new car. Kind regards Robin

Avaliado com 5 de um total de 5 estrelas

Great service i had all the help i…

Great service i had all the help i needed from the team

24 de abril de 2021
Avaliação não solicitada
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Resposta da Luscombe MG Leeds

Thanks so much Colin for leaving this brilliant review - we really value your custom and appreciate your excellent feedback. We believe in treating our customers as we would like to be treated ourselves in a polite, friendly and helpful manner, so it's always nice to hear when our customers experience exactly that. All the best Robin

Avaliado com 5 de um total de 5 estrelas

Excellent from start to finish

Excellent from start to finish! Sam Luscombe answered all of my questions promptly and is clearly very knowledgable.

9 de abril de 2021
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

That is great Omar - really pleased to see that you had such an enjoyable car buying experience and wish your wife safe and enjoyable driving in her new ZS EV - Cheers Sam

Avaliado com 5 de um total de 5 estrelas

The service from Luscombe is second to…

The service from Luscombe is second to none. Fazz, the sales representative was very kind and responsive all the way from the beginning to the end of the purchase. After sales support is excellent too.

15 de março de 2021
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thanks very much Maria - we really appreciate both your custom and your excellent feedback. Really pleased you have enjoyed such great service from both Fazz in Sales and the After Sales Team. Wishing you safe and enjoyable driving in your new car. All the best Robin

Avaliado com 4 de um total de 5 estrelas

Underwhelmed at first but things got better

Before buying I asked the salesman to ensure the vehicle had the latest software updates he promised this would be done I had seen on some reviews that this improved the car after collecting the car I am now having infotainment issues and have found the car has not had the updates also have found a number of imperfections on the bodywork yet it was described as unmarked I don’t live local to the dealer and bought a new car to try and avoid all this all in all underwhelming experience. Since my initial dissatisfaction to be fair the dealer and salesman have made attempts to put things right the faults have now been corrected and and the bodywork repaired they came and collected the car from me on the salesman’s day off and he returned it after work so I cannot complain and should thank them regarding the efforts made to put everything right. Thanks Luscombe Motors

4 de março de 2021
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thanks very much Leslie for sharing your experience, particularly for updating your review once the issues had been sorted. These things do happen from time to time but we pride ourselves on making sure we sort out any problems with minimal fuss. In your instance, as you mentioned, our Sales Manager, Fazz, went above and beyond, driving from Leeds to Durham on his day off to collect your car and then returned it to you, once the repair had been completed, after he had finished work. Thank you for your appreciation of this and our team's efforts at making things right. All the best Robin

Avaliado com 5 de um total de 5 estrelas

MG5EV Exclusive

Our experience of buying a new car in these challenging times has been exceptional! It's been a bit surreal in that we only went for a test drive 4 weeks ago and now we have it here!
The staff at Luscombe's have been so professional and helpful, the whole process has worked like clockwork, and of course they had so much added pressure with the recent lockdown being imposed. We've had so much help, as buying an electric car is a bit different for us - we have a lot to get used to, but we know that help is at the end of the phone! We certainly feel "looked after and valued". We already knew Luscombe's are caring but it's been emphasised with our new experience!
Dianne & Marko Piplica

7 de janeiro de 2021
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thanks very much Dianne and Mark for your valued custom and for taking the time to let me and any prospective customer know about your experience and how well the team looked after you. I will share your comments and my thanks with everyone, as a pat on the back goes a long way, especially at the moment. I have tried hard to ensure we can operate safely in trying times, and feedback like yours is a big relief to me that our plans are well received. Please do not hesitate to call us if there is anything you are unsure of with your New MG. Wishing you safe and enjoyable driving. Kind regards Robin

Avaliado com 5 de um total de 5 estrelas

Slight hiccup at the beginning as I was…

Slight hiccup at the beginning as I was a distance buyer and because of covid restrictions I was not aware of the different procedure going forward,my anxieties were quickly gone after speaking with fazz and his team,nothing was too much trouble,he even did a short show round video to familiarise me with my car before collection.Great Service and a great bloke.Many Thanks to you all at Luscmbe Motors.

23 de dezembro de 2020
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thanks very much Graham for both your custom and your very positive feedback. I am pleased that you found Fazz and the team so helpful despite you living some distance from Leeds and that you appreciated the handover video which is a new initiative, due to covid, in order to keep our customers and staff safe yet well informed. Wishing you safe and enjoyable driving in your New MG. Kind regards Robin

Avaliado com 5 de um total de 5 estrelas

Had a great experience Fazz at MG was…

Had a great experience Fazz at MG was very efficient and knew all the answers to my questions. My car was ordered and Fazz continued to help me when I misplaced my logbook for trade in car he was on it instantly and ordered a replacement. I took delivery in under two weeks of ordering. I could not recommend Luccombe of Leeds enough

4 de novembro de 2020
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thanks very much for both your valued custom and your brilliant feedback, that’s exactly how we like it, outstanding customer service and obliging happy staff. I will make sure Fazz and the team see your comments, they will appreciate them. Thanks also for the recommmendation - much appreciated. Thanks again Robin

Avaliado com 5 de um total de 5 estrelas

Great experience even with a 60 mile…

Great experience even with a 60 mile distance from where I live. Would highly recommend

21 de setembro de 2020
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thanks very much indeed Beverly for your excellent review which I will be delighted to share with the MG team along with a big Thank You from me - I have a great team of people who work together with the aim of helping our customers find the right car for them so it is great to know how much you appreciated our culture, despite the 60 mile distance! - I wish you safe and happy driving in your car. Kind regards Robin and the Luscombe Team

Avaliado com 5 de um total de 5 estrelas

MG ZS EV Sept 2020…

Ordered through company scheme and Luscombes then supplied the car. All contact with Luscombes was professional, efficient and friendly. Car was supplied on time and in perfect condition.

2 de setembro de 2020
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thanks Gavin, that’s just how we like it, and the team will really appreciate your feedback, so it’s very kind of you to share it. Another happy customer, perfect. Thanks very much Robin

Avaliado com 5 de um total de 5 estrelas

A welcome addition to the MG franchise

After switching over from Outlander PHEV to MG ZS EV, I'd already used these guys previously so when they set up MG it seemed logical to use them. They offered the comfort update for free (some garages are charging up to £90) and I've taken out a service plan with them. Although there wasn't a courtesy car available (due to the current situation) the service was still excellent. Highly recommended.

21 de agosto de 2020
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thank you Chris for such a fantastic review - we really do appreciate both your valued custom and your excellent feedback which I will be really pleased to share with the sales and after sales teams - I am really pleased that you have consistently received such great service and wish you safe driving in your new car. Very best regards Robin

Avaliado com 5 de um total de 5 estrelas

Very friendly and professional

Having taken out a service plan with Luscombes for our MG ZS EV they offered a software upgrade, which was a major one but not an essential, free as a thank you. This was arranged for last week and a courtesy car provided. Everything went really well, very friendly and professional staff. A pleasure to do business with.

16 de agosto de 2020
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thanks very much Michael, I will ensure the service team sees your review along with my thanks for a great job. Really appreciate your feedback and custom. Thanks Robin.

Avaliado com 5 de um total de 5 estrelas

It was a pleasure from start to finish…

It was a pleasure from start to finish no hassle 👌 great staff 👍 very informative that's very hard to find nowadays would recommend to anyone thanks for your service had the help in choosing the right car

6 de agosto de 2020
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thanks very much Colin, your experience is exactly what we strive to achieve, so knowing we really do help you buy rather than sell you a car, is wonderful reassurance, not just for what car buyers want, but also that we do as we say. Your feedback is really kind, and I will pass on my thanks to the team for a job well done. Many thanks Robin

Avaliado com 5 de um total de 5 estrelas

First class sales and service…

First class sales and service department

nothing is to mutch trouble 10 out of 10
Provide a service which is rare in this day and age

10 de outubro de 2019
Avaliação não solicitada
logotipo da Luscombe MG Leeds

Resposta da Luscombe MG Leeds

Thanks very much Harold - really appreciate your custom and your feedback. Best regards Robin

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