Lush Cosmetics 

What the hell happened to this company? Years ago Lush was the cool shop on the high street you could smell from 100 feet away. They felt ahead of their time. An edgy and outspoken brand with a great range of toiletries with friendly staff. They felt ahead of the times with their cruelty and packaging free products.

Twenty years later and they have seriously lost their way and lost a great deal of core customers too. Corporate greed and arrogance comes to mind. Their products have become so expensive they no longer feel value for money. Considering the basic list of cheap ingredients the mark up on something like a bath bomb must be eye watering (how do you justofy £30 for 1 litre of Snow Fairy body wash???). Their ingredients list reads like an old candy bar full of e numbers. Bright dyes which stained my bath definitely weren't sourced from food grade colourants. Yes 'safe synthetics' sounds more paletable to the average consumer than skin irritating additives , but they are still chemical nasties and far from 'natural' and the amount of plastic has increased ten fold (yes it's recyclable, but the objective should be to reduce usage not increase recycling?). As for the staff, are sales that bad I have to be pestered the minute I walk into a store?

So after a year of not using, I decided the other week to place an online order only to find the website has been redesigned and has the most unser friendly interface I've seen in years! To boot, the UK team seem to have arrogantly left social media (Facebook) in a move that has further alienated them because they want to 'stop talking and start listening' to whom exactly? Clearly not their customers. Then with the pandemic, instead of developing customer relations they discontinue some of their most iconic and I assume popular products (one being rock star soap) and so the core line of bath bombs, soaps and bubble bars have dwindled to a small and uninspiring range.

I popped into Lush Bournemouth this afternoon this was my first ever visit to any Lush store. I was greeted by the manager she was very bubbley and positive.  She passed me onto A member of staff called Alexandra who helped me she was very knowledgeable, funny, caring, upbeat, honest and empathetic. I explained what I wanted help with and nothing was to much trouble for her. She when we'll beyond customer service I expect and exceeded my expectations. She even gave me one of the items I was looking at as a 'Ramdon act of kindness' I was so touched it was just the little boost I needed today. I can't wait to try all the products I bought. Great service and staff in the Bournemouth store.

I went into the lush at romford and got the best customer service ever from Maria, she was so sweet and she helped me choose what i wanted to buy and she did an amazing job. i would definitely spend my money there again.

First visit to the store at Cribbs Csuseway Bristol. Could not have wished for more helpful pleasant staff. You certainly went above and beyond to help me with my hair problems. Thank you so much will be visiting again soon

It’s the 2nd time I’ve been into Lush in Bournemouth. Both times the staff have been amazing. Thank you to Scarlet who served us today. You were amazing and kind and went above and beyond.

Vandaag bij de Lush in Utrecht geweest en wat een geweldige ervaring zoals altijd. Een medewerker heeft mij heel lief nog een cadeautje meegegeven. Echt door en door top!

A couple of weeks ago my friend & I visited the Birmingham Lush store. The staff were all very friendly, particularly Kuli who was very helpful. The product I was after is no longer available but an alternative was suggested which I purchased. I visit the Lush store in Birmingham every time I have a trip there.

Lush New Zealand supports Activists
I’m pleased to read you support human rights. The developers of the Marina in this case are also human and have rights.
They went through the appropriate courts in order to get approval for this development where all your other concerns were addressed.
The protesters, and now you through your support of them, have decided that they don’t agree with the findings of the courts and decided to take the law into their own hands and reverse the lawful decisions of those courts.
That is lawlessness and anarchy.

Effectively you have thrown your support behind another disaffected group with too much time on their hands, most of whom are not even residents of Waiheke nor Maori.

May I suggest that in future you direct your charitable urges to more worthy causes than this.

I applaud the Lush philosophy of cosmetics without cruelty. However I find I am often allergic to something in the products. What really bothers me though is their support of dubious political activism. I don’t believe the company is transparent in this matter and certainly doesn’t do due diligence on the organisations they financially support. Is there a list of people/organisations who receive funding from Lush? I’d like to know where my money is going.

Di questo negozio adoro tutto: dallo shampoo solido alla maschera per i capelli fino allo scrub per il viso

Went to the Manchester store in the Arndale centre yesterday. Had a look around for bathbombs and bubblebars. I liked the smell of one of the showerbombs but wanted a bathbomb/bubblebar version. A polite person gave me more information and helped me choose a suitable dupe for the showerbomb, as well as gave me lots of information and guidance on usage and ingredients and benefits of the bombs/bars. I chose the lemon bubble bar in the end!

I had placed an order directly with Lush for an array of bath bombs and bubble bars for my partner.
I had an email to confirm my order placement and another to let me know it had been dispatched to the courier.
The courier appointed Yodel, also emailed me to confirm they were in receipt of the package. I then had another email to confirm the delivery date and another to confirm time slot on the day. So very good communication. The courier then emailed at 3pm to say they had missed me and would re-attempt delivery the next day (it was my business address and we are open until 6pm so they clearly did not attend). 7am the next day the courier emailed to say the package was damaged and was being returned to Lush. I emailed Lush forwarding on the message from Yodel, and Rhia from Lush customer service sorted everything out, so that the whole order was redone and sent to me by DPD. When I opened it up, unfortunately 1 item was missing and another was slightly damaged. I emailed them again and Sara S came back to be apologised for the error and agreed to send out a replacement for the missing and damaged item.

Absolute dream to work with stress free and feel confident ordering from them anytime.

I love Lush products and have been a regular customer for years. However, the last 3 times we have ordered from them online the box has arrived missing some items. This is obviously annoying, but even more disappointing as my husband ordered me things for Christmas and birthdays and both had items missing, meaning he had to ring up and get the items delivered a few days later. I understand the odd thing might be missed, but 3 times (twice the shower gels we’re missing, at Christmas 4 products were missing) says that the boxes aren’t being checked properly.

Highly disappointed as a returning customer.

This was the review I left on one of their products, and it was removed.

lovely oils - bad reaction ):
I had a lovely, relaxing bath with this and came out smelling wonderful. However, my skin is now really sore, I'm burning hot and my lips are swollen from it. I can't see any ingredients that I could be allergic to either

Still imposing their horrible smells onto the high street. Their shops should be hermetically sealed.

I had fantastic customer service from a young lady called Rhiannon at the central Milton Keynes store. Very pleasant and knowleagable.

My local store is great!
I buy a ton of Lush at a time so I only go about every 6 weeks to restock and even then they remember me, ask about whatever I was chatting with them on the last visit, and generally take an interest.
I have severe nut allergy and the ladies know me so well now they can tell me what to avoid on entry to the store, which you wouldn't believe just how great that is.

My issue really is with the main guys at the main place. I have long requested a simple nut sticker (like a peanut in its shell) for items which contain nuts. Not too hard to do right? They go above and beyond for Vegans so I thought why not. Well the feedback I got from them (head office lot) was that it is actually too much trouble and something they won't be doing.
Ok, I mean, I have to take an age looking at all the ingredients and knowing the latin names for nuts (Dulcis Prunus is almonds) but ok? I just figured that allergy help would be a positive and good thing to do so I was surprised by their attitude.

I will keep using Lush as I have the ladies where I live to assist. Lush is great for eczema skin generally. You can feel the softness of the water as you get into the bath and bathing has become a pleasure rather than an itchy hivey chore.

Cheers local Lush ladies, you rock