Great product with fabulous results. Quick and easy ordering and shipping. My go to Lash lift n Tint and brow Lamination! Bare Beauty Lasers and Aesthetics Medical Spa Hayward WI
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Veja o que dizem as avaliações
I paid for quicker postage and still waited a few weeks. This was the first time I've ever had my lashes done. It started ok, but then the pads stopped sticking half way through application and th... Ver mais
A empresa respondeu
4 Tage Lieferung versprochen…nach etlichen Mails immer nur gleiche KI Antwort, bei der Sendungsverfolgung geht die Ware auch über die USA…nach 4 Wochen kam die Ware an. Produkt scheint ganz gut, aller... Ver mais
A empresa respondeu
Bought it already twice (from Portugal), it’s a serious company. I normally receive my orders in a space of 1/2 weeks. I ordered the lash lift kit which I didn’t tried yet and the brow tint kit (... Ver mais
A empresa respondeu
3,8
Muito Bom
2 mil avaliações
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Customer serice useless
They were supposed to contact me by 10 April and have not done so. Not possible to contact again as they say not to
11 de abril de 2026
Avaliação não solicitada
Great product with fabulous results
Great product with fabulous results. Quick and easy ordering and shipping.
My go to Lash lift n Tint and brow Lamination!
Bare Beauty Lasers and Aesthetics Medical Spa Hayward WI
15 de abril de 2026
Avaliação não solicitada
Perfect
Perfect! 3 lash lifts for $50. I was unsure but the quality is great and my lashes are still curled 2 weeks later. X
3 de abril de 2026
Avaliação não solicitada
Resposta de Luxe Cosmetics
Thank you so much for your kind feedback!
We’re so glad you’re happy with the quality and that your lashes are still beautifully curled after 2 weeks ✨ Enjoy your next applications, and feel free to reach out anytime if you need support.
4 Tage Lieferung versprochen…nach…
4 Tage Lieferung versprochen…nach etlichen Mails immer nur gleiche KI Antwort, bei der Sendungsverfolgung geht die Ware auch über die USA…nach 4 Wochen kam die Ware an. Produkt scheint ganz gut, allerdings wegen der unseriösen Art und Unverlässlichkeit werde ich nicht nochmal dort bestellen.
16 de abril de 2026
Avaliação não solicitada
Resposta de Luxe Cosmetics
Thank you for your feedback and patience.
We’re sorry for the delay and confusion. Your order was part of a pre-order batch, which caused longer processing and unusual tracking.
Glad you liked the product, and we apologize that the experience didn’t meet expectations.
Please share your order number so we can check this further.
I see all the complaints
I see all the complaints regarding delivery time. I am facing the same issue. Emailed an inquiry and an AI bot responded with the same scripted answer. I had requested for a HUMAN to contact me and the same bot told me I needed to wait 1-3 days for a reply. That is not acceptable. I work in customer service and trust me that would not fly. I was hoping to try your product but my first impression before I receive my order is not good. You took my money, I want my product. I may have to cancel. Hope that process it easier than getting status of an order.
16 de abril de 2026
Avaliação não solicitada
Resposta de Luxe Cosmetics
Thank you for your honest feedback—we completely understand your frustration.
We sincerely apologize for the delay and the automated responses you received. Your order is part of a pre-order batch, which has caused longer processing times than expected.
This is not the experience we want for our customers, and we’re actively improving both our response time and support quality.
Please share your order number with us—we’ll have a team member personally check your order and update you as soon as possible.
Honest review from Portugal
Bought it already twice (from Portugal), it’s a serious company.
I normally receive my orders in a space of 1/2 weeks.
I ordered the lash lift kit which I didn’t tried yet and the brow tint kit (one in black and one in brown because my hair is dark brown, but not dark enough to a full black color… I mix both and it works perfectly.)
I would say it stays in my skin around a week more or less. It doesn’t irritate the skin (and I have dermatitis).
So, overall I’m very satisfied. Go for it, you won’t regret it :)
7 de fevereiro de 2026
Avaliação não solicitada
Resposta de Luxe Cosmetics
Thank you so much for your kind feedback!
We’re so glad you’re happy with the quality and that your lashes are still beautifully curled after 2 weeks ✨ Enjoy your next applications, and feel free to reach out anytime if you need support.
DO NOT BUY - BE WARNED
Ordered foundation on 21st February. Still waiting to receive it. Customer service is diabolical and rude. Seems like my parcel ‘has got lost’.
I want a full refund but now getting the silent treatment.
Do not buy. Be warned. Wish I’d never fell for the glitzy promising the earth adverts. I should have known better.
21 de fevereiro de 2026
Avaliação não solicitada
Resposta de Luxe Cosmetics
Thank you for your honest feedback—we completely understand your frustration.
We sincerely apologize for the delay and the automated responses you received. Your order is part of a pre-order batch, which has caused longer processing times than expected.
This is not the experience we want for our customers, and we’re actively improving both our response time and support quality.
Please share your order number with us—we’ll have a team member personally check your order and update you as soon as possible.
Lasting curl
I paid for quicker postage and still waited a few weeks.
This was the first time I've ever had my lashes done. It started ok, but then the pads stopped sticking half way through application and the dye stung my eyes so much I had to wipe it off almost immediately.
Here I am 4 weeks on, and my lashes are still beautifully curled. Im hoping next time when I try I have more luck keeping the pads stuck to my eyelids.
Oh, an item was missing in my package but i emailed the company and the item was sent out to me.
21 de março de 2026
Avaliação não solicitada
Resposta de Luxe Cosmetics
Thank you for sharing your experience—we really appreciate your honest feedback.
We’re sorry to hear about the delay despite the upgraded shipping and the discomfort during application. That’s definitely not the experience we want you to have. We’ll continue improving both our shipping and product quality.
We’re glad to hear your lashes are still beautifully curled, and that the missing item was resolved quickly.
If you need any tips for better pad adhesion or a more comfortable application next time, feel free to reach out—we’re happy to help.
Scam
Scam. Order never came, 7 weeks later. Customer service responded to say nothing they can do, it's on it way. Now "tracking" says disposed off. Don't waste your money!
14 de abril de 2026
Avaliação não solicitada
Resposta de Luxe Cosmetics
Hi there,
Thank you for taking the time to share your experience. We completely understand how frustrating and disappointing it must have been to pay for expedited shipping, not receive your order in time, and then face delays in communication when trying to get assistance.
We take concerns like yours very seriously and want to ensure we fully understand what happened. We’ve requested your details so our team can investigate your order and the communication issues you experienced, and work toward a proper resolution. Your feedback is important to us, and we truly appreciate you bringing this to our attention.
Warm regards,
Luxe Cosmetics Team
This company is a scam!!!
This company is a scam!!!
They take your money and don’t ship the product
They have bots that answer your emails and calls and eventually they just hang up on you or stop responding
DON’T WASTE YOUR TIME!!!!
OR $$$$
14 de abril de 2026
Avaliação não solicitada
Resposta de Luxe Cosmetics
Hi there,
Thank you for taking the time to share your experience. We completely understand how frustrating and disappointing it must have been to pay for expedited shipping, not receive your order in time, and then face delays in communication when trying to get assistance.
We take concerns like yours very seriously and want to ensure we fully understand what happened. We’ve requested your details so our team can investigate your order and the communication issues you experienced, and work toward a proper resolution. Your feedback is important to us, and we truly appreciate you bringing this to our attention.
Warm regards,
Luxe Cosmetics Team
I am so disappointed with Luxe
I am so disappointed with Luxe! It took a month to get my makeup and it is very dry, makes my skin look older, not younger!
They charged my credit card twice and for 3 times the amount of my makeup, the second time around, which I did NOT order!
I just read they are closing down and I can see why, bad company! Very disapointed with them!
12 de abril de 2026
Avaliação não solicitada
Resposta de Luxe Cosmetics
Hi there,
Thank you for taking the time to share your experience. We completely understand how frustrating and disappointing it must have been to pay for expedited shipping, not receive your order in time, and then face delays in communication when trying to get assistance.
We take concerns like yours very seriously and want to ensure we fully understand what happened. We’ve requested your details so our team can investigate your order and the communication issues you experienced, and work toward a proper resolution. Your feedback is important to us, and we truly appreciate you bringing this to our attention.
Warm regards,
Luxe Cosmetics Team
Scam
I never ordered anything from this company. I sent multiple emails asking where they manufacture, ship and bill from. Not sure who is in their customer service but they don’t understand anything. I kept getting ask for my order number which I told them numerous times I didn’t have one. Save your money and all the headaches that would come with this company.
4/15/2026
Again, I never placed an order. I’ve ask numerous times where do you manufacture your products, where do you ship from and is your billing foreign or domestic. I got responses telling me to provide my order number and then one response that my questions would be answered shortly only to never receive no response. What is so hard to understand any of that.
Orders and billing
BO
Me
Mar 28 *
To: info@lu
To whom it may concern, Where do you make and ship product from?
Is your billing foreign or domestic?
Thank you,
Brenda
Sent from Yahoo Mail for iPhone
I sent numerous emails like this one with the same response, never answering my questions.
28 de março de 2026
Avaliação não solicitada
Resposta de Luxe Cosmetics
Hi there,
Thank you for taking the time to share your experience. We completely understand how frustrating and disappointing it must have been to pay for expedited shipping, not receive your order in time, and then face delays in communication when trying to get assistance.
We take concerns like yours very seriously and want to ensure we fully understand what happened. We’ve requested your details so our team can investigate your order and the communication issues you experienced, and work toward a proper resolution. Your feedback is important to us, and we truly appreciate you bringing this to our attention.
Warm regards,
Luxe Cosmetics Team
This is the worst foundation I’ve ever…
This is the worst foundation I’ve ever tried. Makes my skin dry and brings out every wrinkle. Do not believe the hype. This is toxic garbage. I scanned it with Yuka and it got a super low rating for toxicity
Now the company is asking me to expand on my review What is unclear? It dried my skin out and made me look older! Yuka is an ap that tells you the toxicity levels in cosmetic products. This foundation scored low! So I do not want to use it. What el would you like to know Luxe?? What would you offer? And Trist Pilot … you’re going to take this down if I do not do what I did now which is expand on the review? Hmmm
9 de abril de 2026
Avaliação não solicitada
Resposta de Luxe Cosmetics
Hi there,
We’re sorry to hear this didn’t work for you. Results can vary depending on skin type, especially with dry or sensitive skin.
Please reach out to our support team — we’d love to help make this right.
I really like the foundation
I really like the foundation. It blends in great and matches my skin tone well. My only complaint is that when I went to order again, I never received the $10 gift card, which would have been nice to have for my second order.
12 de abril de 2026
Avaliação não solicitada
Resposta de Luxe Cosmetics
Hi there,
Thank you for your kind feedback — we’re so glad you’re enjoying the foundation!
Ordered 15 days ago still not…
Ordered 15 days ago still not despatched is this a scam.
12 de abril de 2026
Avaliação não solicitada
Resposta de Luxe Cosmetics
Hi there,
Thank you for taking the time to share your experience. We completely understand how frustrating and disappointing it must have been to pay for expedited shipping, not receive your order in time, and then face delays in communication when trying to get assistance.
We take concerns like yours very seriously and want to ensure we fully understand what happened. We’ve requested your details so our team can investigate your order and the communication issues you experienced, and work toward a proper resolution. Your feedback is important to us, and we truly appreciate you bringing this to our attention.
Warm regards,
Luxe Cosmetics Team
Better than expected
I had initially seen the Luxe colour changing foundation advertised on Facebook. I was worried that it was a scam when I placed my order. When my order arrived the I tried the foundation straight away and it lived up to all the information that you provided in the
advert. I have been having lots of problems with the foundation I have currently been using, I do have mature aged skin and my foundation was not sitting on my skin correctly, it was patchy and looking dry. I am very happy
with the Luxe foundation.
9 de abril de 2026
Avaliação não solicitada
Resposta de Luxe Cosmetics
Hi there,
Thank you so much for your lovely feedback — we’re thrilled to hear the foundation exceeded your expectations!
It’s great to know it works well for your skin and gives you the smooth finish you were looking for. We truly appreciate your support 💛
Scam
Scam! Dont buy! I haven’t gotten my product and they dont answer mail.
12 de abril de 2026
Avaliação não solicitada
Resposta de Luxe Cosmetics
Hi there,
Thank you for taking the time to share your experience. We completely understand how frustrating and disappointing it must have been to pay for expedited shipping, not receive your order in time, and then face delays in communication when trying to get assistance.
We take concerns like yours very seriously and want to ensure we fully understand what happened. We’ve requested your details so our team can investigate your order and the communication issues you experienced, and work toward a proper resolution. Your feedback is important to us, and we truly appreciate you bringing this to our attention.
Warm regards,
Luxe Cosmetics Team
Pads have trouble sticking and shipping is not accurate
I love this product but I payed for premium shipping and I got them as if I got standard shipping. The new glue is definitely better but the pads still have trouble sticking to the eyelid. If you can get the pads to stick they do a good job but the edges usually fall off in the middle of the lift which is irritating. We do use a bar of soap to clean our faces completely like they said. Good luck!
7 de abril de 2026
Avaliação não solicitada
Resposta de Luxe Cosmetics
Hi there,
Thank you for your feedback — we’re glad you’re enjoying the product and noticed the improvement with the new glue.
We’re sorry about the shipping delay and the issue with the pads. Your feedback is really helpful, and we’ll continue working to improve this.
If you need any support or tips, feel free to reach out to our team anytime.
I ordered the eyelash serum a few weeks…
I ordered the eyelash serum a few weeks ago and have received nothing yet. So I don't know where they're shipping from. Definitely, not the United States of America, it's probably coming from China even though it says Luxe US. Customer service is horrible, you email them, they don't get back to you. On their website at checkout the box for subscription is automatically checked so if youre not paying strict attention when you're ready to pay, you end up subscribing to something you don't want until you've actually tried the product out. It's a very deceptive websiteband shame on me for ordering through FB. Never again. I think the whole thing is a scam.I still haven't received my product too
1 de abril de 2026
Avaliação não solicitada
Resposta de Luxe Cosmetics
Hi there,
Thank you for taking the time to share your experience. We completely understand how frustrating and disappointing it must have been to pay for expedited shipping, not receive your order in time, and then face delays in communication when trying to get assistance.
We take concerns like yours very seriously and want to ensure we fully understand what happened. We’ve requested your details so our team can investigate your order and the communication issues you experienced, and work toward a proper resolution. Your feedback is important to us, and we truly appreciate you bringing this to our attention.
Warm regards,
Luxe Cosmetics Team
Made an order early March 2026 and…
Made an order early March 2026 and still waiting for it to arrive.
Emails from company appear to be written by AI bots so overall an experience where I would never but from lux again.
11 de abril de 2026
Avaliação não solicitada
Resposta de Luxe Cosmetics
Hi there,
Thank you for taking the time to share your experience. We completely understand how frustrating and disappointing it must have been to pay for expedited shipping, not receive your order in time, and then face delays in communication when trying to get assistance.
We take concerns like yours very seriously and want to ensure we fully understand what happened. We’ve requested your details so our team can investigate your order and the communication issues you experienced, and work toward a proper resolution. Your feedback is important to us, and we truly appreciate you bringing this to our attention.
Warm regards,
Luxe Cosmetics Team
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