Luxina Avaliações 60

O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Never ordering from this company again. Took 2 weeks for my oder to arrive when I was promised a sooner date to arrive. Poor customer service. Didn't get my tracking order days after i tried asking... Ver mais

Avaliado com 5 de um total de 5 estrelas

Lux Perfume is awesome! They’re always adding new scents, so there’s something new every time I visit. Their prices are way better than most big-name stores, and their customer service is super quic... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very prompt shipment and seller reached out to ensure that I was informed as to when the shipment would go out. Product is genuine and sealed. Overall very good experience. I will definitely check wit... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great experience! I've been shopping around for Oud Wood by TF and almost bought it at the store. Found Lux at a way better price for the same thing! Great customer service & communication the entire... Ver mais

A empresa respondeu


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

60 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 40% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(60)

49 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

This is the worst knockoff...

This is the worst knockoff! I purchased the Byredo Mojave Ghost to compare to the original one and it was an epic fail. I emailed to request a refund and was told, "Because I opened the packaging they could not refund me." I asked how then would I smell the fragrance it I can't open the package? Shortly after expressing my disappointment I received a return label. They only refunded half the money. What a complete waste of time and money! AND . the only reason they received 1 star is because it was the ONLY way I could share my experience! I rate the a 0 ... as they say, buyers be aware!!! I should have done my research before purchasing ..

22 de outubro de 2025
Avaliação não solicitada
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Resposta da Luxina

Hi Leah, we are sorry you were disappointed in your order. We made numerous attempts, with documented evidence, to show you that the Byredo is 100% authentic.

We state our return policy very clearly and tried to find a solution for you.

The biggest issue was that you were incredibly rude to our support staff. So rude that the owner had to step in when our support staff became afraid. We refunded you the full amount minus any return fees.

We understand issues arise from time to time, but spreading lies can damage small businesses such as ours.

Avaliado com 5 de um total de 5 estrelas

They delivered as promised

I decided to order from here based on a recommendation from a podcast and at this time, I couldn’t be happier. So far, both scents are lasting. The ones from Creed website and the one I purchased at Costco had to be returned. I am not sure if the formula was “less” but it didn’t last and everyone is complaining. For the cost of a good perfume, it’s important for it to wear well.

11 de julho de 2025
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Resposta da Luxina

Thank you very much, Jolene! We hope you keep enjoying your scents!

Avaliado com 5 de um total de 5 estrelas

Great service

16 de junho de 2025
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Resposta da Luxina

Thank you so much, Arie for your kind words! We hope you love your Creed Aventus!

Avaliado com 5 de um total de 5 estrelas

Lux Perfume is the best

Lux Perfume is awesome! They’re always adding new scents, so there’s something new every time I visit. Their prices are way better than most big-name stores, and their customer service is super quick and helpful. Shipping is fast too — I usually get my orders in pretty quickly. Definitely my go-to for perfumes for myself & as gifts!

23 de junho de 2025
Avaliação não solicitada
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Resposta da Luxina

Thank you for the review! We hope you come back to us for any gifts you may need.

Avaliado com 5 de um total de 5 estrelas

Great price and authentic products

Great price and authentic products! Grateful I found Lux Perfume. Will be perfect for Christmas gifts.

11 de julho de 2025
Avaliação não solicitada
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Resposta da Luxina

So nice of you! We are here to help with any Christmas needs!

Avaliado com 5 de um total de 5 estrelas

I have a fragrance allergy- Lux helped me out!

I have a fragrance allergy-had it all my life. I have been unable to wear alot of fragrances. I became interested in trying to see if there was a frag out there that could accommodate me so I could have fun like all of you great smelling people. I spoke with the owner of Lux for a while and he was very cool about giving me some tips and offering me different things to make sure I was able to get something, without being too difficult on me. in the end I was able to get a new fragrance, and their price was better than all the other places I checked for that same fragrance- which was Viking by Creed.

15 de abril de 2025
Avaliação não solicitada
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Resposta da Luxina

Mike, it was a true pleasure helping you find the right scent! We are always here to help you find the right one!

Avaliado com 5 de um total de 5 estrelas

Lux Perfume is it

Lux Perfume is it. My favorite perfumes and way more affordable than the average retailer!

10 de julho de 2025
Avaliação não solicitada
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Resposta da Luxina

Jacqueline, thank you so much! It means a lot that we could help you save some money!

Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience! I've been shopping around for Oud Wood by TF and almost bought it at the store. Found Lux at a way better price for the same thing! Great customer service & communication the entire process. Highly recommend!!

15 de maio de 2025
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Resposta da Luxina

Thanks Zubin! We hope you love your TF Oud Wood! Come back to us for anymore TF fragrances!

Avaliado com 5 de um total de 5 estrelas

Had a great experience with purchasing…

Had a great experience with purchasing from LP. I ordered a bottle of Creed Viking and was thrilled when it arrived in a week of ordering. Will definitely buy from LP again in the future!

23 de maio de 2025
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Resposta da Luxina

Thank you so much! If you ever need anything else, please don't hesitate to reach out to us!

Avaliado com 5 de um total de 5 estrelas

Lux Perfume has one of the best…

Lux Perfume has one of the best customer service I’ve ever had. I had a question about the perfume I was going to order and got a quick and detailed response which led me to buy the product and trust that I was getting what I asked for. Excited for Christmas time!!

7 de julho de 2025
Avaliação não solicitada
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Resposta da Luxina

Emily, this was so great of you to say! We're always happy to help!

Avaliado com 5 de um total de 5 estrelas

FREE & FAST shipping!

The website is so user friendly PLUS FAST & FREE SHIPPING. Buying all my fragrances from Lux from now on. This is your sign to buy that fragrance you've been eyeing.

10 de julho de 2025
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Resposta da Luxina

Thank you Martine, thank you for letting everyone know about us! Your support has been awesome!

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