EDITED: I purchased one item from your online store in 2024 and have just realised you have been direct debiting 8.99 from my account each month - total of 252 EURO deducted from my account without... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Misleading information on the website and hidden membership, went straight to buy a product and noticed after the payment that to my bill membership wad added. No pop up message. As well they have mi... Ver mais
A empresa respondeu
I'm another person who only bought one item but was signed up for their 'membership'. I didn't want it and asked for a refund but they refused, even after I cancelled. Appalling way to get money out o... Ver mais
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Unlike all the 1 star reviews, i actually read about the membership. I purchased from luxplus and unfortunately some of the itmes arrived damaged. Customer support were super helpful, products were... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Luxplus is a members’ club where you can get beauty, wellness, and everyday products at some of the lowest prices online. With a monthly membership, you unlock exclusive deals and benefits that grow month by month like beauty cash and brand discount. Luxplus is your way to beauty.
Escrito pela empresa
Informações de contato
5, Station Court, Station Road, NR9 3AY, Hethersett, Reino Unido
- hello@luxplus.co.uk
- luxplus.co.uk
1,9
Ruim
2 mil avaliações
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KEEP WELL AWAY
KEEP WELL AWAY
This company will take advantage of you and enrol you in something you do not want or need, they will also take monies from my account without any form of notification, shame on them .......
4 de dezembro de 2024
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi,
I am sorry that you had a negatieve experience with us.
You can only start a Luxplus membership if you actively accept the membership terms before placing an order for the membership price. It is therefore the responsibility of the customer to read what they agree to and if they disagree, they do not tick the box. We mention our membership concept on various places on our website and order confirmation.
Careful with the Membership!!!
"I’m very disappointed with this website. I didn’t realize I was signing up for a membership—there was no clear indication during checkout, which feels misleading and deceptive.This kind of practice undermines trust. Be cautious if you’re shopping here!"
17 de janeiro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Dear Olga,
Thanks for your message.
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept, but we do not issue refunds for membership, as we give ample information about the membership.
Please don’t hesitate to contact us if you have any further questions.
Kind regards,
Luxplus
I don't usually write reviews but after…
I don't usually write reviews but after reading them on here I thought I should. I have just made a purchase of £170 on this site , if I wasn't a member it would have cost nearly £500!!!! People on here complaining cuz they can't read the fine print... When you do your first purchase the website gives you an option to get the product at a discounted members only price and that's an option you as a buyer choose. It then says again when you go to purchase the items that it is a membership only price and you will be charged after 7 days a monthly fee of £8.99 (I think lol). They then send 3 emails over the following week with a discount code , and the others about the benefits of being a luxplus MEMBER. It is not a scam when the discounts and products are real and they have stated so many times about being a member. This is completely down to the costumer to not select the membership discount price or to cancel the membership within the week after making the purchase. I'm very happy with the site , as a member I get brilliant discounts which are even less then with my Sally's discount card and cheaper then lookfantastic! I'll admit £8.99 is a lot but if you're regularly buying a lot it works out in the end :)
16 de janeiro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Eilidh, we are happy to hear that you are an active member of Luxplus! Thank you for the positive review.
Terrible company for SCAMMING people!!!
Terrible company for SCAMMING people!!!
No one wants to buy one or two items and become a member and pay £8.99 a month!
They don’t make it clear that you going to become a member !!
And then they say you’re not going to get your money back after they’ve taken £8.99 a month
Another company laughing and making a living scamming people!!
10 de janeiro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Emma, I am sorry that you feel scammed by us. You can only start a Luxplus membership if you actively accept the membership terms before placing an order for the membership price. It is therefore the responsibility of the customer to read what they agree to and if they disagree, they do not tick the box. We mention our membership concept on various places on our website and order confirmation.
Avoid this lot
Nothing better than pirates who scam people for “ membership “ dues -at least it only cost me one month but l have now cancelled the membership
16 de janeiro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Brenda,
I am sorry that you had a negatieve experience with us.
You can only start a Luxplus membership if you actively accept the membership terms before placing an order for the membership price. It is therefore the responsibility of the customer to read what they agree to and if they disagree, they do not tick the box. We mention our membership concept on various places on our website and order confirmation.
Worst site
I ordered a few things from this website,
It was saying "delivery 4-7 days" ,
The parcel arrived after more than 2 weeks!!!!
I would not recommend this site at all.
9 de janeiro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Shalom,
No one more than we do, wants all packages to arrive on time and within our estimated delivery times .
Unfortunately, delays sometimes occur, this can happen at any time to anyone and is not something that can be prevented.
Please also note that there have been many red days around Christmas and New Year which has meant that there have been longer delivery times.
However, we regret that you have had to wait and we understand that it is not fun for anyone. But we are glad that you finally received your package and we of course hope that you are happy with what you have ordered!
Kind regards,
Luxplus
Like many others
Like many others, we made a one-off purchase in November 2022 and it has only come to our attention now that we have a membership as our card expired and the payment was declined. I’ve seen the copy paste response from the company. Even if they followed the procedure stated in their response, it is not compliant with EU and UK consumer laws. Flawed concept and flawed process.
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Dear Jane,
Thanks for your review.
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept, but we do not issue refunds for membership, as we give ample information about the membership.
Kind regards,
Luxplus
Scammmmm scamm !!!!¡!!!!!!
5 de novembro de 2024
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Kris
You are a member of Luxplus and therefore the monthly membership fee of 8,99 GBP has been deducted from your account. You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept.
Best regards
Sofie, Team Luxplus
Terrible company
Terrible company - sold me a fake perfume and am still waiting for a reply from customer service. Then the rip you off by charging you £8.99 for a months' subscription
18 de dezembro de 2024
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Jonathan, we have replied to your mail. We do not sell fake or re-make products. We would like to help you further.
Should have read reviews first
Should have read reviews first , been caught out with so called membership charges never seen anything like in my life , already emailed several time and been told no refunds , managed to cancel it
£8.99 down , absolutely disgraceful.
24 de dezembro de 2024
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Andy, I am sorry to hear about your negative experience with us. We are trying our best to respond to mails as fast as possible.
Jeg forstår stadigvæk ikke hvordan jeg…
Jeg forstår stadigvæk ikke hvordan jeg kan blive medlem uden min samtykke men det er jeg blevet og de har trukket pengene tyveri handler aldrig hos jer igen
27 de dezembro de 2024
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hej Takhmeer
Luxplus er en online webshop, hvor vi hver måned sikrer vores kunder store rabatter på tusindvis af produkter. Det er muligt at købe vores produkter til de meget lave priser med og uden medlemskab.
Du har handlet til vores medlemspris, hvor de første 30 dage er gratis og herefter koster det 89 kr. om måneden.
Vi skriver flere steder på Luxplus.dk, at medlemspriserne kun er for medlemmer, og at man bliver medlem, når man køber produkter til medlemspriser. Det er for eksempel angivet på startsiden ved siden af hvert produkt under afsnittet ""abonnement"" og ""betingelser"".
Som kunde skal du aktivt vælge, om du vil købe et produkt til medlemspris eller normalpris. Under medlemsprisen informerer vi om, at du starter et medlemskab, når du køber et produkt til medlemspris.
Et medlemskab føjes også til din indkøbskurv, når du køber produkter til medlemspriser for første gang. Desuden har du modtaget en bekræftelse på din e-mail med oplysninger om dit medlemskab, da du afgav din første ordre.
Jeg beklager, hvis du ikke har set dette og har misforstået vores koncept, men vi giver grundige oplysninger om medlemskabet.
Mvh
Sofie, Team Luxplus
This company is a SCAM - please read
This company is a SCAM, so positive reviews will have been written by themselves.
When you buy from Luxplus FROM THAT POINT the company will automatically take £8.99 from your credit card, but this WILL NOT BE OBVIOUS at the point of sale.
Beware of this unscrupulous company.
1 de dezembro de 2024
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Dear Mary,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We take concerns like yours very seriously and would like to clarify any misunderstanding.
Luxplus operates as a membership-based platform, offering significant discounts to members. When you make a purchase, there is an option to join the membership, which is clearly mentioned during the checkout process. The membership fee of £8.99 is charged monthly for those who opt-in and enjoy our discounted prices.
The positive reviews are not written by us, but from our satisfied customers.
“I absolutely love shopping at Luxplus
“I absolutely love shopping at Luxplus! The delivery is incredibly fast. Everything is carefully packed, the prices are fantastic, and the products are simply beautiful. I’m beyond satisfied and would highly recommend them to anyone!”
3 de dezembro de 2024
Resposta da Luxplus United Kingdom
Hi Aneta
Thank you so much for your positive review ⭐⭐⭐⭐⭐
We are so happy to hear that you are pleased with our delivery, prices and products 🌲
We appreciate your feedback very much!
Best regards
Sofie, Team Luxplus
AVOID AVOID AVOID
Scam prices
Checking my online banking I noticed charges for 8.99 honestly can't remember ever ordering off the site but going by other comments been charged 3 months in a row tried contacting them only to be chatting to a bot there is no number to call to speak to anyone and email has been sent to try and resolve other comments seem to state it's clearly stated on their site however with so many people having the same complaint regarding the charges I would like to think they would at the very least take that feedback on board. I don't recall using the website to order something but I would absolutely not sign up to be paying 8.99 a month for a website unless I was intending to use it very frequently as I'm sure the other complaints would agree. I find it absolutely shocking that there is no contact number to call in order to chat to customer service to resolve any issues customers may have or a live chat.
20 de dezembro de 2024
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi James
You are a member of Luxplus and therefore the monthly membership fee of 8,99 GBP has been deducted from your account. You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept.
Avoid this Company appalling customer service.. Crooks
Thought I'd give this business a try how wrong was I after waiting weeks for my delivery it was then left lost of stolen I don't know as I never received it so I contacted the company only to be given some blurred obscure photo and told there is nothing more they can do to help
Dispite the fact as clearly stated in the SOGA, it is the retailer who is responsible for these goods until they have been safely delivered to the consumer and as such, it is the responsbility of luxplus to instigate any legal action as it is their goods that are missing.
At one point I was even told to contact carrier I mean seriously
The lack of genuine lack desire to help and resolve the issue is apparent
And the clear breach of contractual obligations just shows the level of unprofessional attitude that is taken at the Company
I'm sure there will be excuses to follow but at no point have they wanted to help
I will be issuing a dispute /charge back and reporting this company to action fraud
16 de dezembro de 2024
Avaliação não solicitada
Bestilte min pakke d. 19 nov, og den er stadig ikke kommet
Bestilte en masse julegaver på Luxplus d. 19 november, holder øje med pakken og kan se den ikke flytter sig. Skriver til dem, og får afvide jeg skal skrive til DAO i stedet, da det er deres ansvar. Får en dialog med DAO, som sætter en efterlysning i gang, dette skal de have 10 dage til, da de er gået hører jeg ikke noget fra dem. Så jeg skriver igen, hvor de kan bekræfte pakken er væk. De beder mig skrive til Luxplus igen, som svarer mig efter et par dage. De tilbyder mig at jeg kan få sat beløbet af pakkens værdi ind på en bonuscash - hvoraf jeg svarer, at jeg rigtig gerne vil have sendt en ny pakken, da jeg stadig skal bruge det til julegaver. Det er nu 5 dage siden de skrev, og de svarer mig ikke på mine mails. Dårligere kundeservice skal man virkelig lede længe efter! Spændende om jeg får min pakke inden jul 🙃
19 de novembro de 2024
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hej Josephine
Jeg beklager, at du har haft en dårlig oplevelse.
Vi har ekstraordinært travlt i denne tid, og vi arbejder hårdt på at svare alle hurtigst muligt.
Jeg kan desværre ikke finde mailkorrespondancen med dig. Har du mulighed for at sende et ordrenummer, så vil jeg kigge på det med det samme.
Mvh
Sofie, Team Luxplus
Signed up to membership and charged without consent
I see there are tons of reviews of people who have experienced the same thing. I bought a product and was signed up to a membership scheme. The practice is totally a scam and the company are looking to scam their customers to make a quick buck. Looking to report them to the Ombudsman based on the scores of people in the review section here complaining about the same thing. I can only hope they are closed down soon before they can scam more people.
And to whoever is reading this from the LuxPlus "customer service" team. I'll cut and paste you're pathetic boilerplate response below, just to save you the hassle, and to highlight that you're response to the your customers is meaningless and hollow and provides no justification for the way you conduct your illegal business.
"Dear X,
Thanks for your message.
You are a member of Luxplus and therefore the monthly membership fee of 8,99 GBP has been deducted from your account. You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept, but we do not issue refunds for membership, as we give ample information about the membership.
Your membership at X has been cancelled and you will not be charged again.
Please don’t hesitate to contact us if you have any further questions.
Best regards"
17 de dezembro de 2024
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Dear Andrew,
We’re sorry to hear about your experience. Our membership service is designed to provide ongoing benefits to our customers, but we understand how frustrating it can be if this was not clear enough for you during your purchase.
We aim to ensure transparency at every step of the checkout process. During the purchase, information about the membership, including its cost and benefits, is displayed before the payment is finalized. If this wasn’t clear to you, we deeply apologize.
We always send a confirmation email after registering your membership and you can manage or cancel your membership at any time via your account on our website. If you have not received this information, it may be because it has ended up in your spam filter.
We encourage you to contact our customer service if you would like more specific information about your membership.
Your feedback is valuable and helps us improve. We hope to regain your trust in the future.
Kind regards,
Anna, Luxplus
AVOID AT ALL COSTS
AVOID AT ALL COSTS.
As with so many people who have written a review I was also unwittingly signed up to an £8.99 monthly membership fee following a one off Christmas gift purchase last year. It has only just come to my attention now but they have been withdrawing £8.99 a month from my account ever since!! Scam artists!!!
18 de dezembro de 2023
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Matthew
You have been a member of Luxplus and therefore the monthly membership fee of 8,99 GBP has been deducted from your account. You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept.
Best regards
Sofie, Team Luxplus
Absolutely disgusted.
Absolutely disgusted.
After purchasing a good product at a good price £8.99 was automatically taken from my bank account.
Read all the add a there is a membership fee!!
20 de novembro de 2024
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Paul
You are a member of Luxplus and therefore the monthly membership fee of 8,99 GBP has been deducted from your account. You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept.
Best regards
Sofie, Team Luxplus
It's been 11 days since I placed my…
It's been 11 days since I placed my order and still waiting... Very unreliable seller. Don't waste your time and money for them.
14 de dezembro de 2024
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Wera
Thank you for your review,
I am very sorry to hear, that you are missing your parcel,
Please send us an email, so we can look into your case,
Kind regards, Team Luxplus
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