EDITED: I purchased one item from your online store in 2024 and have just realised you have been direct debiting 8.99 from my account each month - total of 252 EURO deducted from my account without... Ver mais
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Veja o que dizem as avaliações
Misleading information on the website and hidden membership, went straight to buy a product and noticed after the payment that to my bill membership wad added. No pop up message. As well they have mi... Ver mais
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I'm another person who only bought one item but was signed up for their 'membership'. I didn't want it and asked for a refund but they refused, even after I cancelled. Appalling way to get money out o... Ver mais
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Unlike all the 1 star reviews, i actually read about the membership. I purchased from luxplus and unfortunately some of the itmes arrived damaged. Customer support were super helpful, products were... Ver mais
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Detalhes da empresa
Escrito pela empresa
Luxplus is a members’ club where you can get beauty, wellness, and everyday products at some of the lowest prices online. With a monthly membership, you unlock exclusive deals and benefits that grow month by month like beauty cash and brand discount. Luxplus is your way to beauty.
Escrito pela empresa
Informações de contato
5, Station Court, Station Road, NR9 3AY, Hethersett, Reino Unido
- hello@luxplus.co.uk
- luxplus.co.uk
1,9
Ruim
2 mil avaliações
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Bought one product then found 8.99…
Bought one product then found 8.99 coming out of my account a month later for a subscription I wasn't aware I had signed up for !! Fuming!! Not clear AT ALL
31 de março de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hello,
We're sorry you've had a frustrating experience. We understand that it can be confusing if you weren't aware of our membership and monthly costs.
Luxplus operates as a membership-based service, where members get access to exclusive discounts on our products. When you register and make your first purchase, a membership is created which is clearly stated in our terms and during the checkout process.
We will always send you a confirmation email after registration of your membership and you can manage or cancel your membership at any time via your account on our website. If you have not received this information, it may be because it has ended up in your spam filter.
We encourage you to contact our customer service if you would like more information about your membership.
Best regards
Anna, Luxplus
Hidden subscription fee of £8.99 Beware !!!
I also have been charged £8.99 subscription since 11/02/2025 I cancelled within your 14day free period yet you are still charging me the £8.99 subscription fee which I did not ask for my purchase alone was a deodorant that was over £20 then I find out you are charging me an extra £8.99 subscription fee I am a pensioner I'm disgusted at your customer service I would not recommend this company.
11 de fevereiro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Dear HenryM,
Thanks for your message.
You are a member of Luxplus and therefore the monthly membership fee of 8,99 GBP has been deducted from your account. You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept, but we do not issue refunds for membership, as we give ample information about the membership.
I cant find any information on you in this trustpilot, but you are more than welcome to send us an email, so we can look at your case, If you believe you have terminated it within the 14 days.
Kind regards, Sofie, Team Luxplus
The purchased item has not yet…
The purchased item has not yet delivered to me till today, and I have not yet received the parcel with the product:
-- Order #: 13014771
1 x Mauboussin A La Folie EDF
£13.96 GBP
Shipping: £2.95
Total: £16.41 GBP
-- LuxPlus App tracking system (Event code 218) shows the item was sent and accepted at FEDEX (198) at ELST, 6662 NG, NL (Netherland)
-- FedEx tracking system indicates that: ---> 4th March 2025 - Out for
Delivery (Code 340);
---> 4th March 2025 - Held at
Branch (Code 290);
---> 4th March 2025 at 14:54 -
Return to Sender / Activity
(Event code 410).
{--- Shipment Details #: H01QFA0005561083 ;
{--- FIC Tracking Number:
PAR0030DK43798063401}
-- FedEx Mail Robot - 26 Feb 2025 at 14:38.
[I made a claim on 03456070809 and I submitted a claim to LuxPlus.co.uk costumer support service on this case online].
I look forward to your consideration and redress this issue related to this mishap as soon as possible.
24 de fevereiro de 2025
Resposta da Luxplus United Kingdom
CONGRATULATIONS! We have chosen you as the winner of our competition on Trustpilot. We have inserted 100 BonusCash on your profile, which you can use on a lot of amazing products in your next order.
Thank you for your review. We appreciate you taking the time to share your opinion about Luxplus.
We wish you a good day 💝
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Hi William, We are sorry for the unfortunate experience you have had with your order. Hopefully you will be very happy with the replacement parcel that is on its way to you.
Please feel free to contact us anytime at luxplus.co.uk if you have any questions.
I seem to be a victim to this scam
I seem to be a victim to this scam. I did not sign up for membership and they have been taking £8.99 from my account for months. DNU!
8 de março de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Dear Jo,
Thanks for your message.
We are sorry to hear that you feel this way.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it.
I am sorry if you have not seen this and misunderstood our concept, but we give ample information about the membership.
Please don’t hesitate to contact us if you have any further questions.
Complicated replies after they take…
Complicated replies after they take your money for membership don’t bother replying to this email as I will not be reading it
7 de março de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Madeleine,
Thank you for your review.
I am sorry that you feel this way.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
Best regards,
Anna Luxplus
Also was being charged a membership of…
Also was being charged a membership of 8,95€ … WITHOUT MY KNOWLEDGE!!!! I will never buy from there again!
25 de fevereiro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Thank you for your review.
Luxplus is an online webshop that provides large discounts on thousands of products. It is possible to become a member, so you can buy our products for the member prices, or you can buy our products without a membership for the normal prices.
I can see that you have shopped for our member prices and therefore created a membership at Luxplus. The first 14 days of this membership are free, afterwards it costs 8,99 per month.
You can cancel or pause your membership by logging in through https://www.luxplus.co.uk/login
Kind regards,
Team Luxplus
I did not sign up for membership
I did not sign up for membership. This was unclear. Unhappy to be charged £8.99 without my knowledge. I shop online all of the time and I do not understand why brands needs to trick people into becoming members.
11 de fevereiro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Dear Pat,
Thank you for your feedback.
Luxplus is an online webshop that provides large discounts on thousands of products. It is possible to become a member, so you can buy our products for the member prices, or you can buy our products without a membership for the normal prices.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept.
Best regards
Team Luxplus
Placed an order it arrived quickly but…
Placed an order it arrived quickly but not what l ordered. So l emailed them 5 days no reply . I would never order from these again
19 de fevereiro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
We understand your frustration with the incorrect order and the lack of response to your email. We strive to provide excellent customer service and are disappointed to hear that your experience did not meet your expectations.
We value your feedback and will use it to improve our processes.
Kind regards
Team Luxplus
Horrible and scammer
As all of the other people - they scammed me into a membership and let me pay for it for 3 months without indicating that this is a membership i bought?? No confirmation/nothing. Will never buy here again lesson learned!
20 de fevereiro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Dear Margit,
Thank you for your feedback.
Luxplus is an online webshop that provides large discounts on thousands of products. It is possible to become a member, so you can buy our products for the member prices, or you can buy our products without a membership for the normal prices.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept.
Best regards
Team Luxplus
It was good and able to buy what I was…
It was good and able to buy what I was looking for on website. Prices were better !
7 de fevereiro de 2025
Resposta da Luxplus United Kingdom
Hi Rachel
Thank you very much for your positive review ⭐
We are happy to hear that you found what you needed to a better price!
Best regards
Team Luxplus
Charges for membership without making it clear that very month they’ll charge you, whether you make purchases or not.
As with lots of other reviews, mine is the same. They automatically sign you up to membership without you really knowing about it until you realise that they’ve just charged you £8.99 each and every month until you finally twig and cancel. On their order form there is no specific box to tick to say you want to be a member or not, so they are making money from unsuspecting buyers. As for the person below who praised them with 5 stars saying she saved £500, well good for her, my purchase was £18 and now an additional £8.99 for doing so. I’ve bought lots of beauty products online and never once have I been automatically enrolled in a membership scheme without specifically receiving notice that they are going to do so. Very dodgy website making a quick buck. Stay away from them.
8 de janeiro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Dear Susan,
Thank you for your feedback.
Luxplus is an online webshop that provides large discounts on thousands of products. It is possible to become a member, so you can buy our products for the member prices, or you can buy our products without a membership for the normal prices.
It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept.
Best regards
Team Luxplus
It is a scam!!!
It is a scam.
When you buy something, it also places an order to have a membership and every month it takes you money.
They say that it is written everywhere in the website but it is a lie.
Don't buy in this website
11 de fevereiro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Carolina,
Thank you for your feedback.
It is possible to buy product for the normal price without becoming a member. It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
I am sorry if you have not seen this and misunderstood our concept.
Best regards
Team Luxplus
Also been paying £8.99 monthly membership with no knowledge
Like many others have just discovered I have been paying £8.99 a month for a membership I didn't take out.
I bought one eyeshadow in December 2023.
When I saw Luxplus on my statement I thought maybe it was somewhere I had bought a snack.
Devious & dreadful company.
I didn't even receive an email to tell me I had (somehow) taken out membership.
I have no contract with them & expect a refund from them.
You should sign up for a membership & receive confirmation that you have.
6 de fevereiro de 2025
Avaliação não solicitada
Purchased an item in January 2025
Purchased an item in January 2025,and then got charged an additional 8.99 for a membership I did not sign up for, I read my order confirmation and there was nothing indicating this fee, I have tried contacting them to request a refund, but you can only talk to a robot, avoid this company at all costs as if you have a problem you will not get any help.
7 de janeiro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Chia, I am sorry to hear you have had a bad experience with us. When buying the products for the member price, the order can only be completed when the member conditions get accepted. Unfortunately we do not refund membership costs when the membership was not canceled in time after the trial. If we can help you any further, please contact us through e-mail or chat. We are happy to help!
I would not recommend this company
I purchased from this company, they mislead you regarding the 8.99 subscription.
1 de novembro de 2024
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Dear Deborah ,
Thank you for your review.
Luxplus is an online webshop that provides large discounts on thousands of products. It is possible to become a member, so you can buy our products for the member prices, or you can buy our products without a membership for the normal prices. The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it. It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
Best regards, Luxplus
Unfair charging
I bought something from this website and after a month they changed me for 8.99 pounds for membership fee. There was nothing clear about membership fees in registration form or emails. It’s not fair and is not good way to make money from people’s pockets.
2 de fevereiro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Dear shabnam,
Thank you for your review.
Luxplus is an online webshop that provides large discounts on thousands of products. It is possible to become a member, so you can buy our products for the member prices, or you can buy our products without a membership for the normal prices. The 14 first days of membership are free of charge, thereafter the membership will continue automatically for a fee of 8,99 GBP per month until you cancel it. It is stated in several places on Luxplus.co.uk that the membership prices are only for members and that one becomes a member when purchasing products for membership prices. It is stated for example on the starting page, next to every product, under the section “subscription” and “terms”. As a customer you actively have to choose whether you want to buy a product for membership price or normal price. Under the membership price we inform that you start a membership when you purchase a product for a membership price. A membership is also added to your shopping cart when you purchase products for membership prices for the first time. Furthermore, you have received a confirmation to your email with information about your membership when you placed your first order.
Best regards, Luxplus
Do not buy anything from this site
I bought something for my daughter at Xmas from them through Klarna and kept paying £8.99 for 3 month then it dawned on me I’d already paid outright so after speaking to Klarna and going through Luxplus website it turns out they’d signed me up to a membership for £8.99 a month that I’d never agreed to or wanted I’m fuming that there allowed to do this.
28 de novembro de 2024
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Dear Sharn,
Thank you for your feedback.
Luxplus is an online webshop that provides large discounts on thousands of products. It is possible to become a member, so you can buy our products for the member prices, or you can buy our products without a membership for the normal prices.
I can see that you have shopped for our member prices and therefore created a membership at Luxplus. The first 30 days of this membership are free, afterwards it costs 89 sek per month.
You can cancel or pause your membership by logging in through https://www.luxplus.co.uk/login
If you need help with terminated your membership please contact us.
SVINDEL OG FUSK.
Køber en gave online og bliver uden at jeg ved det "medlem" til 89,-/mdr. Stort set umuligt at afmelde og jeg bliver nu nødt til få et nyt Visakort for at slippe for at betale til dette fuskerfirma..!
Virkelig lavt og småligt at drive forretning på denne måde. Det giver sig selv at jeg ALDRIG kommer til at bruge dem igen..!
29 de janeiro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hi Peter,
I am sorry that you had a negatieve experience with us.
You can only start a Luxplus membership if you actively accept the membership terms before placing an order for the membership price. It is therefore the responsibility of the customer to read what they agree to and if they disagree, they do not tick the box. We mention our membership concept on various places on our website and order confirmation.
Your service was very prompt
3 de janeiro de 2025
Resposta da Luxplus United Kingdom
Hej Harriet
Than you for kind review,
Kind regards, Team Luxplus
Once again
THERE ARE NO MESSAGES FROM YOUR COMPANY IN MY SPAM FOLDER. PLEASE E-MAIL ME A COPY OF YOUR PURPORTED E-MAIL DETAILING THE COSTS ETC. OF YOUR MEMBERSHIP.
THERE IS NO MENTION OF A MONTHLY FEE ON THE ORDER CONFIRMATIONS. THE ORDER ITSELF IS 100% CLEAR, BUT THE MEMBERSHIP IS NOT. THIS IS CLEARLY POINTED OUT IN THE MANY NEGATIVE REVIEWS.
Once again, this company is not clear about the membership payments in its reply. They are NOT clearly shown on the order.
In addition, the process to cancel a membership on their www is more than clunky and reminiscent of certain airlines' practices.
This is inertia selling at its worst.
I recommend avoiding this company and I will be sending gthe details to Trading Standards.
22 de janeiro de 2025
Avaliação não solicitada
Resposta da Luxplus United Kingdom
Hello,
We apologize that you have had a frustrating experience. We understand that it can be confusing if you were not aware of our membership and the monthly costs.
Luxplus operates as a membership-based service, where members gain access to exclusive discounts on our products. When you register and make your first purchase, a membership is created that is clearly stated in our terms and during the payment process.
We always send a confirmation email after the membership registration, and you can manage or cancel your membership at any time through your account on our website. If you have not received this information, it may be because it ended up in the spam filter.
We encourage you to contact our customer service if you would like more information about your membership.
Best regards,
Anna, Luxplus
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