LuxreadersAvaliações 

1.043
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Bestilte 3 par briller for snart 1 måned siden og har modtaget ordrebekræftelsen men endnu ikke modtaget mine briller. Jeg har skrevet 3 gange til dem og stadig ikke modtaget noget svar.

Avaliado com 2 de um total de 5 estrelas

Altogether pretty disappointing experience. Glasses are ok for the cost, but the rest of service has left a bad taste: Bought from a .co.uk website, and my invoice shows I've paid UK VAT (I'm a UK... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great specs with decent lenses for readers - something they don’t advertise but makes the difference for me as I’m always cleaning my old readers and these are far more robust. Good value with 3 for... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great range of styles - I opted for some gold-rimmed aviator reading glasses which I couldn’t find anywhere else & have had lots of compliments . They are great quality & look more expensive than thei... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Saúde e Medicina

Escrito pela empresa

Luxreaders is a Danish company with roots in Copenhagen. The company is founded with the ambition to digitize the purchase of reading glasses and end up with the notion that reading glasses is a necessary evil that must be boringly designed and poor in quality. Therefore, we have done our utmost to produce some reading glasses, where both design and quality are top notch while they are still affordable. We’ve many years of experience from the optical industry and have therefore closely monitored how the market for reading glasses is largely driven by gas stations, supermarkets and the like. These businesses focus to a large extent on low prices, high margins and preferably a high frequency of repurchases when customers' vision has to be corrected. The result is bad and ugly reading glasses in poor quality. We want to change that! We have a large range of stylish prescription glasses for men and women. 1 pair for £3 and 3 pairs for £59 with shipping included. Buy it no29


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(1.043)

49 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

The quality was excellent for the price…

The quality was excellent for the price and it meant that I could buy several pairs to leave around and not be worried if I loose or damage a pair compared to when I've paid hundreds from my optician.
Delivery was quick.
I would definitely recommend Luxreaders.

20 de maio de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

The glasses/specs are fine but...

The glasses/specs are fine, just the wrong prescription. I read everything and did the tests several times... SOOOO... am blaming the tests and not the company.

Perhaps online tests are always rubbish? - I don't know! Not buying more from ANY company, atm. Hanging onto these, as I'm sixty, and they might eventually be useful.

30 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don’t expect refunds from this company

These glasses were not as expected, I did not like Matt look or colour. These people avoid refunding you and make it hard to find information on returning. They don’t ever use the word refund interestingly. Still have not received the email with label attached. I do not have the time or inclination to spend time chasing up. It took long enough initially trying to find return information. I will have to take it as a loss. I took the time to do this Trustpilot review just to warn others. The parcel came from Denmark not UK.

24 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Sadly an awful experience

Please also read what others say on this exact same matter!!! Clearly there’s a pattern here. They do not accept returns!

Sadly an awful experience. I have contacted Luxreaders many times regarding my return. They avoid me time and time again.

I had one message back from them after many contact attempts saying they had received my it and then never contacted me again despite many efforts to get in touch.

They have no way of contacting them direct. You must contact them via an automated chat service which is hopeless.

If you’re unsure if you’ll keep the glasses then avoid ordering. In my opinion the glasses were also not worth the money. I have purchased very similar glasses for half the price elsewhere which are better value for money.

I will still be chasing my return. I hope Luxreaders have the grace to refund me.

15 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good lenses.

Good lenses.

I bought a two pairs of +1.5 Skagen, one clear and one tinted. I also bought 1 pair of +1.5 Kobenhavn blue light glasses all in Feb 2025 and decided to use them for 3 months before providing a review. They are all very light, comfortable and I do not notice wearing them for long periods.

After purchasing lots of pairs of high street readers over the years, many of which seem to suffer from distorted lenses with areas where the lens is +1.5 limited to the immediate high centre of the lens, which makes reading tiring, I have been absolutely delighted with these Luxreaders. The tinted ones are just right for reading in sunlight and the blue light PC monitor ones work well. The clear ones are the "go to".

As anyone who wears glasses will affirm, you need lots of pairs scattered about the house / car to have any chance of having a pair when you want them. These are good value and I can highly recommend having a few pairs.

8 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible Customer Service. Impossible to contact.

It was NOT great. Terrible return service. Have tried to correspond with the chatbot and Instagram messaging (which is suggested by Luxreaders). Instagram messaging refers you back to the Chatbot.... but they don't reply! Returned as per all the fiddly form etc and since then NOTHING. Three weeks and still waiting for any kind of communication. So I cannot recommend ordering from this company. Not holding my breath for my refund!

6 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Second order

This was a second order which is always a good sign - what I really like is that the lenses have a great range over which they provide excellent focus - particularly helpful when working on a PC where many lenses force you to sit closer than is comfortable

17 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Swiftly delivered, visually great!!

This is the second set of 'three pairs' I have purchased, the first set some years ago. Over time - lost, sat on, you name it! An excellent selection to chose from, ordered, paid for and received within days. Hopefully I'll be more careful this time, but no doubt I will be back for more!!

13 de abril de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Broken item in order

One pair of glasses was broken at the nose bridge. I took photos minutes after delivery and have emailed them. I have emailed on 3 occasions using an original email address and customer service address but have had no response!

1 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely glasses

Lovely glasses. My husband and I are very pleased with our purchase. Perfect for outside summer reading. Great service all round

8 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quality at an affordable price

Simple to use shopping experience.Quality materials.Excellent value for money. Prompt delivery considering coming from Denmark. Now have 2 pairs of prescription sunglasses and 3 pairs of reading glasses 🤓.Genuinely couldn’t be more happy with the service. Thanks

9 de abril de 2025
Avaliação não solicitada

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