Bestilte 3 par briller for snart 1 måned siden og har modtaget ordrebekræftelsen men endnu ikke modtaget mine briller. Jeg har skrevet 3 gange til dem og stadig ikke modtaget noget svar.
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Veja o que dizem as avaliações
Altogether pretty disappointing experience. Glasses are ok for the cost, but the rest of service has left a bad taste: Bought from a .co.uk website, and my invoice shows I've paid UK VAT (I'm a UK... Ver mais
Great specs with decent lenses for readers - something they don’t advertise but makes the difference for me as I’m always cleaning my old readers and these are far more robust. Good value with 3 for... Ver mais
Great range of styles - I opted for some gold-rimmed aviator reading glasses which I couldn’t find anywhere else & have had lots of compliments . They are great quality & look more expensive than thei... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Luxreaders is a Danish company with roots in Copenhagen. The company is founded with the ambition to digitize the purchase of reading glasses and end up with the notion that reading glasses is a necessary evil that must be boringly designed and poor in quality. Therefore, we have done our utmost to produce some reading glasses, where both design and quality are top notch while they are still affordable. We’ve many years of experience from the optical industry and have therefore closely monitored how the market for reading glasses is largely driven by gas stations, supermarkets and the like. These businesses focus to a large extent on low prices, high margins and preferably a high frequency of repurchases when customers' vision has to be corrected. The result is bad and ugly reading glasses in poor quality. We want to change that! We have a large range of stylish prescription glasses for men and women. 1 pair for £3 and 3 pairs for £59 with shipping included. Buy it no29
Informações de contato
Dinamarca
- hi@luxreaders.co.uk
- luxreaders.co.uk
3,7
Bom
1 mil avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service
Great service, lovely product. Would recommend & buy from you again. Thank you 😊
3 de fevereiro de 2025
Avaliação não solicitada
Excellent products.
Fast delivery and as Luxreaders used Royal Mail the postman handed the parcels to me. They weren’t left in the rain or thrown at the front door. I purchased a number of pairs of both reading and sunglasses as the quality is excellent; styles and price is compelling!
28 de janeiro de 2025
Avaliação não solicitada
Ordered a pair of blue light glasses
Ordered a pair of blue light glasses. Wasn’t 100% happy as they were slightly wonky. I emailed to express my concern and early the next morning I had a very fast response. Very understanding and fixed the issue immediately with no questions. The glasses are high quality and work really well too! There was a bit of a hiccup with the first pair of glasses (which is likely to happen with glasses as they are so fragile) but customer service, packaging of the glasses and the quality of the glasses over rule that! Would highly recommend! Thank you !
29 de janeiro de 2025
Avaliação não solicitada
Resposta da Luxreaders
Dear CH,
Thank you very much for this amazing review!
We are glad to hear that you are happy with your purchase and our customer service. We are very pleased that we were able to help you with this matter - we hope you enjoy your glasses!
Happy customers are exactly what we aim for, so thank you very much for sharing your experience.
If you have any questions or if there is anything we can help you with in the future, then please don't hesitate to reach out to us - we are here to help!
Best regards,
Ida
Luxreaders
Easy to order and great reading…
Easy to order and great reading glasses. I am very pleased with my new glasses and they seem to be very good quality.
13 de janeiro de 2025
Avaliação não solicitada
Resposta da Luxreaders
Dear Debbie,
Thank you for your wonderful review. We are pleased to know that you are satisfied with your recent purchase with us and find our reading glasses to be of very good quality!
Happy customers are exactly what we aim for, so thank you for sharing your experience. We hope to have the pleasure of providing you with many more stylish glasses in the future.
Best regards,
Ida
Luxreaders
Quick and efficient purchase
Quick and efficient purchase. Good quality product. Absolutely no quibbles. If you are in front of a screen all day every day and want to try limiting the blue light, I would 💯 recommend these.
23 de janeiro de 2025
Avaliação não solicitada
Resposta da Luxreaders
Dear James,
Thank you very much for this wonderful review! Happy customers are exactly what we aim for, so thank you for sharing your experience.
We are glad to hear that you are happy with your purchase and thank you for your recommendation - we truly appreciate this!
We hope to have the pleasure of providing you with many more glasses in the future.
Best regards,
Ida
Luxreaders
Quality glasses at a good price
Quality glasses at a good price, which arrived safely and promptly from Denmark to the UK
20 de janeiro de 2025
Avaliação não solicitada
Resposta da Luxreaders
Dear D. Lawson,
Thank you for your wonderful review. We are pleased to know that you are satisfied with our quality, prices and fast delivery! Happy customers are exactly what we aim for, so thank you for sharing your experience.
We look forward to providing you with many more quality glasses in the future.
Best regards,
Ida
Luxreaders
Excellent service from Luxreaders…
Excellent service from Luxreaders everything they promised they delivered. I would definitely use this company again and I would highly recommend them.
22 de janeiro de 2025
Avaliação não solicitada
Resposta da Luxreaders
Dear Laraine,
Thank you very much for this wonderful review!
We are glad to hear that you are happy with your purchase and our service! Thank you for your recommendation - we truly appreciate it!
Happy customers are exactly what we aim for, so thank you for sharing your experience.
We look forward to providing you with many more great glasses in the future.
Best regards,
Ida
Luxreaders
Impressed with the quality and design…
Impressed with the quality and design of these readers for the price. Will definitely come back!
16 de janeiro de 2025
Avaliação não solicitada
Resposta da Luxreaders
Dear Tabby,
Thank you for your wonderful review. We are pleased to know that you are satisfied with the quality, design and price of our reading glasses!
Happy customers are exactly what we aim for, so thank you for sharing your experience.
We look forward to providing you with many more quality glasses in the future.
Best regards,
Ida
Luxreaders
Simple process and very prompt service
Simple process and very prompt service. The glasses are great, I’m really pleased with look, fit and clarity of vision
19 de janeiro de 2025
Avaliação não solicitada
Resposta da Luxreaders
Dear David,
Thank you very much for this wonderful review!
We are pleased to know that you are happy with your new great glasses and our prompt service. We are happy to hear that you are pleased with the look, fit and clarity of vision!
Happy customers are exactly what we aim for, so thank you for sharing your experience.
We hope to have the pleasure of providing you with many more glasses in the future.
Best regards,
Ida
Luxreaders
I bought 2 pairs of reading glasses
I bought 2 pairs of reading glasses. Stylish, well made and good value. The order was well packed, arrived on time and I was very pleased with my purchase.
18 de janeiro de 2025
Avaliação não solicitada
Resposta da Luxreaders
Dear G Hay,
Thank you for your amazing review. Happy customers are exactly what we aim for, so thank you for sharing your experience with us.
We are pleased to know that you are very satisfied with your recent purchase with us and find our reading glasses stylish, well made and good value. We are happy to hear that the order was well packed and delivered on time!
We hope to have the pleasure of providing you with many more stylish glasses in the future.
Best regards,
Ida
Luxreaders
Return postage not good!
I bought two pairs of glasses, one pair was ok and the other wasn’t so I sent them back. Hmmm, return postage is only free if you use their label which has no tracking and no assurance that you have sent them. So as these glasses were £50, I paid for postage. £13.50! Well that was an expensive lesson in buying from Lux!
13 de janeiro de 2025
Avaliação não solicitada
Resposta da Luxreaders
Dear Diggity,
Thank you for your review.
We are sorry to hear about this experience with our returns. This is definitely not the experience we want our customers to have with us when returning products. We apologise for the inconvenience!
Our return label is an international accepted return label but it is a relatively new label. Unfortunately, not all parcel shops or post offices are familiar with this new type of return label. As stated on our website, we offer a Letter of Guarantee if there should be any issue when returning. If you aren't given a receipt when returning at the post office, a picture of the parcel when returning is also valid as proof of postage.
I have requested your information so we can get in touch with you to find a good solution.
I look forward to hearing from you.
Best regards,
Ida
Luxreaders
Great Experience Had
Great Experience Had.
Been looking for some readers that stand out and I think I found them. I’m not usually a glasses wearer but I feel at ease wearing my new ones. Dare I say I look cool :-)
Easy to navigate website, you can try the glasses with a camera too. That stood out to me as the site worked so simply for that. After choosing the glasses the rest was seamless. Notified throughout the delivery process and received my glasses on time. Works as it should, no issues. Thanks for everything, hope my review helps. Paul
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Luxreaders
Dear Paul,
Thank you so much for this amazing review. We are very pleased to know what you have had a great experience - happy customers are exactly what we aim for, so thank you for sharing it with us!
We hope to have the pleasure of providing you with many more glasses in the future.
Best regards,
Ida
Luxreaders
Excellent glasses
Got 3 pairs for my husband and he is delighted with them. They look great and are very high quality. The handy soft cases to protect them are excellent too!
Delivery was also really good with Royal Mail.
10 de janeiro de 2025
Avaliação não solicitada
Resposta da Luxreaders
Dear Fiona,
Thank you for your wonderful review. We are pleased to know that you are satisfied with your recent purchase with us and find our reading glasses to be of high quality!
Happy customers are exactly what we aim for, so thank you for sharing your experience.
We hope to have the pleasure of providing you with many more glasses in the future.
Best regards,
Ida
Luxreaders
Just really good quality glasses for…
Just really good quality glasses for the money
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Luxreaders
Dear Mr. James Farmer,
Thank you for your wonderful review. We are pleased to know that you are satisfied with your recent purchase with us and find our reading glasses to be of good quality for the money!
Happy customers are exactly what we aim for, so thank you for sharing your experience.
We hope to have the pleasure of providing you with many more stylish glasses in the future.
Best regards,
Ida
Luxreaders
Excellent so far!
I am very pleased with my purchase of 3 pairs of reading glasses. I have tried other 'premium' offerings and have found them lacking. Normally the lenses mark very easily or coatings start to wear off within just a few weeks.
So far I have found Luxreaders to be well made with exceptional clarity of lenses.
The delivery was quick and efficient too!
2 de janeiro de 2025
Avaliação não solicitada
Resposta da Luxreaders
Dear Mike,
Thank you for your wonderful review. We are pleased to know that you are satisfied with your recent purchase with us and find our glasses to have exceptional clarity of lenses!
Happy customers are exactly what we aim for, so thank you for sharing your experience.
We hope to have the pleasure of providing you with many more glasses in the future.
Best regards,
Ida
Luxreaders
Great designs and quality
Great designs and quality. Easy to use web and swift shipment too. Very happy with my purchases. Will buy again.
16 de dezembro de 2024
Avaliação não solicitada
Resposta da Luxreaders
Dear Ola,
Thank you for your wonderful review. We are pleased to know that you are satisfied with your recent purchase and satisfied with our design and quality of our glasses! We are happy to hear that our website is easy to use and that the delivery was quick!
Happy customers are exactly what we aim for, so thank you for sharing your experience.
We hope to have the pleasure of providing you with many more stylish glasses in the future.
Best regards,
Ida
Luxreaders
I’ve used Lux Readers for a good number…
I’ve used Lux Readers for a good number of years without any problems. The glasses are great.
22 de dezembro de 2024
Avaliação não solicitada
Resposta da Luxreaders
Dear Lesley,
Thank you very much for this wonderful review!
We are glad to hear that you are happy with your purchases over the years. Happy customers are exactly what we aim for, so thank you for sharing your experience.
Thank you for your loyalty - we truly appreciate it. We hope to have the pleasure of providing you with many more stylish glasses in the future.
Best regards,
Ida
Luxreaders
Ease of ordering and efficient delivery
10 de dezembro de 2024
Avaliação não solicitada
Resposta da Luxreaders
Dear Marianne,
Thank you for your amazing review. Happy customers are exactly what we aim for, so thank you for sharing your experience with us.
We are pleased to know that you are satisfied the ordering process and that the delivery was quick. We hope to have the pleasure of providing you with many more stylish glasses in the future.
Best regards,
Ida
Luxreaders
Very good quality spectacles
Very good quality spectacles. The frames are much superior to those usually found on reading glasses.
19 de dezembro de 2024
Avaliação não solicitada
Resposta da Luxreaders
Dear MFK,
Thank you for your wonderful review. We are pleased to know that you are satisfied with your recent purchase with us and find our reading glasses to be of good quality!
Happy customers are exactly what we aim for, so thank you for sharing your experience.
We hope to have the pleasure of providing you with many more glasses in the future.
Best regards,
Ida
Luxreaders
You can’t fault the quality of these…
You can’t fault the quality of these glasses .
I’ve bought a number of pairs over the last few years and they have all been very , very good .
Oh, and a very reasonable price too !!
16 de dezembro de 2024
Avaliação não solicitada
Resposta da Luxreaders
Dear Bernard,
Thank you very much for this wonderful review!
We are glad to hear that you are happy with the quality of our glasses and our prices! Thank you for your loyalty through the years!
Happy customers are exactly what we aim for, so thank you for sharing your experience.
We hope to have the pleasure of providing you with many more glasses in the future.
Best regards,
Ida
Luxreaders
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