Bestilte 3 par briller for snart 1 måned siden og har modtaget ordrebekræftelsen men endnu ikke modtaget mine briller. Jeg har skrevet 3 gange til dem og stadig ikke modtaget noget svar.
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Veja o que dizem as avaliações
Altogether pretty disappointing experience. Glasses are ok for the cost, but the rest of service has left a bad taste: Bought from a .co.uk website, and my invoice shows I've paid UK VAT (I'm a UK... Ver mais
Great specs with decent lenses for readers - something they don’t advertise but makes the difference for me as I’m always cleaning my old readers and these are far more robust. Good value with 3 for... Ver mais
Great range of styles - I opted for some gold-rimmed aviator reading glasses which I couldn’t find anywhere else & have had lots of compliments . They are great quality & look more expensive than thei... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Luxreaders is a Danish company with roots in Copenhagen. The company is founded with the ambition to digitize the purchase of reading glasses and end up with the notion that reading glasses is a necessary evil that must be boringly designed and poor in quality. Therefore, we have done our utmost to produce some reading glasses, where both design and quality are top notch while they are still affordable. We’ve many years of experience from the optical industry and have therefore closely monitored how the market for reading glasses is largely driven by gas stations, supermarkets and the like. These businesses focus to a large extent on low prices, high margins and preferably a high frequency of repurchases when customers' vision has to be corrected. The result is bad and ugly reading glasses in poor quality. We want to change that! We have a large range of stylish prescription glasses for men and women. 1 pair for £3 and 3 pairs for £59 with shipping included. Buy it no29
Informações de contato
Dinamarca
- hi@luxreaders.co.uk
- luxreaders.co.uk
3,7
Bom
1 mil avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
DELIGHTED with my gorgeous glasses
I am so thrilled with my Luxreader glasses. I bought three pairs in total and they are all amazing. I wished I had discovered this company sooner as I have wasted so much money with the like of Cubitts - too expensive and not great quality. My Luxreader glasses are a beautiful design and really sturdy, exceptional quality. Very very impressed.
4 de setembro de 2024
Avaliação não solicitada
Resposta da Luxreaders
Dear Ros,
Thank you for your wonderful review. We are truly pleased to know that you are thrilled with your new glasses from us and find all amazing, sturdy and with a beautiful design! We are delighted to know that you find them to be of exceptional quality!
Happy customers are exactly what we aim for, so thank you so for sharing your experience.
We hope to have the pleasure of providing you with many more amazing and gorgeous glasses in the future.
Best regards,
Ida
Luxreaders
Love these readers!
Love these readers!! Easy to figure out what strength you need on their site and rather marvellous styles. Never going back to pharmacy readers again.
29 de agosto de 2024
Avaliação não solicitada
Resposta da Luxreaders
Dear Jhan,
Thank you for your amazing review. Happy customers are exactly what we aim for, so thank you for sharing your experience with us.
We are pleased to know that you love our readers and find it easy to figure out what strength you need on our website! We are very happy to hear that find our styles marvellous - we look forward to providing you with many more great glasses in the future.
Best regards,
Ida
Luxreaders
Delighted customer
I am delighted with the pared back Nordic style and quality of my glasses. I received a pair of Blue filter lenses as a gift and was impressed so I have now purchased two sets of reading glasses and one pair of sunglasses.
30 de agosto de 2024
Avaliação não solicitada
Resposta da Luxreaders
Dear Mr. Tee,
Thank you for your wonderful review. We are pleased to know that you are satisfied with our glasses and that you are delighted by both the style and quality!
Happy customers are exactly what we aim for, so thank you for sharing your experience.
We hope to have the pleasure of providing you with many more stylish glasses in the future.
Best regards,
Ida
Luxreaders
Very well made and kind to the eyes…
Very well made and kind to the eyes stylish overall would definitely recommend these specs 👌🏼
8 de setembro de 2024
Avaliação não solicitada
Resposta da Luxreaders
Dear Darren,
Thank you for your wonderful review. We are pleased to know that you are satisfied with your recent purchase with us and found our reading glasses to be well made and stylish.
Happy customers are exactly what we aim for, so thank you for sharing your experience and thank you for your recommendation.
We hope to have the pleasure of providing you with many more stylish glasses in the future.
Best regards,
Ida
Luxreaders
Repeat order
This was my third or fourth order from Luxreaders. Very pleased again & quality even better. We don’t shop anywhere else for our reading glasses
6 de setembro de 2024
Avaliação não solicitada
Resposta da Luxreaders
Dear Roslind,
Thank you for your wonderful review.
We are pleased to know that you are satisfied with your purchases with us and found the quality even better this time! Thank you for being a loyal customer - we truly appreciate that!
Happy customers are exactly what we aim for, so thank you for sharing your experience.
We hope to have the pleasure of providing you with many more quality glasses in the future.
Best regards,
Ida
Luxreaders
Red colour was disappointing
Red colour was disappointing
3 de setembro de 2024
Avaliação não solicitada
Resposta da Luxreaders
Dear Malcom,
Thank you for your review.
We are sorry to hear that you are disappointed with our red coloured glasses. You are of course welcome to exchange them to another colour or return them! Our returns are free of charge when using our return label!
If you have any questions or if there is anything we can help you with, then please don't hesitate to reach out to our customer service - we are here to help!
Best regards,
Ida
Luxreaders
Excellent
Excellent! Well made glasses, stylish, as described & quality .
But it’s not just the product, it’s also the extras on the website. The ability to check what prescription you might need with a small test & the AI function showing me wearing the product clinched it for me. To be able to see what it looks like on my face before I buy was invaluable.
Will be buying my next pair from here for sure!
2 de setembro de 2024
Avaliação não solicitada
Resposta da Luxreaders
Dear Aimee,
Thank you for sharing your experience with us! We're thrilled to hear that you're delighted with your new glasses! It's wonderful to know that they meet your expectations and that you also found our vision test and virtual try on function on our website to be invaluable!
We look forward to providing you with many more excellent glasses in the future.
Best regards,
Ida
Luxreaders
They're pretty good
They're pretty good, always helpful and pretty good product for the cost. I think the hinges could be more durable, and the website could function a little more clearly but that aside highly recommendable.
23 de agosto de 2024
Avaliação não solicitada
Resposta da Luxreaders
Dear Adam,
Thank you very much for your review!
We are glad to hear that you find our glasses pretty good! And thank you for your feedback - we truly appreciate it!
We hope to have the pleasure of providing you with many more glasses in the future.
Best regards,
Ida
Luxreaders
Process of ordering and delivery was…
Process of ordering and delivery was excellent but the glasses themselves are much too wide and fall off my face! I have never experienced this before and the product description should explain they are wide fit!
As they were delivered from outside of the UK, I am stuck with them. Shame.
30 de agosto de 2024
Avaliação não solicitada
Resposta da Luxreaders
Dear Paula,
Thank you for your review.
We are happy to hear that you found the process of ordering and delivery excellent but we are sorry to hear that the glasses are too wide.
I have just checked your order and I can see that you haven't ordered one of our wide models (it will show "extra wide" if they are one of our wide fits) but you are of course welcome to exchange or return the glasses if they don't fit! We offer free returns and a 100 day return period. You can read more about our return process on our website.
If you wish to get another pair of glasses with a more narrow fit you can filter your view on our website by choosing "narrow" - you can always scroll down on the page of the different models to see the exact measurements.
If you have any questions or if there is anything we can help you with then please don't hesitate to reach out to our customer service - we are here to help!
We hope that you will find a pair of glasses that fits you perfectly!
We wish you a wonderful day.
Best regards,
Ida
Luxreaders
Excellent quality reading glasses
Excellent quality reading glasses. Lightweight, well made and stylish. Ordering was a simple process, confirmation and delivery details were easy to track via the 'shop' app and they arrived quickly from Denmark. Very happy customer. Thank you.
23 de agosto de 2024
Avaliação não solicitada
Resposta da Luxreaders
Dear Neil,
Thank you for your wonderful review. Happy customers are exactly what we aim for, so thank you for sharing your experience with us.
We are pleased to know that you are satisfied with your recent purchase with us and find our reading glasses to be of excellent quality, lightweight, well made and stylish. We are happy to hear that the ordering process was simply and our delivery was quick!
Thank you so much for all our kind words - we truly appreciate it. We hope to have the pleasure of providing you with many more stylish glasses in the future.
Best regards,
Ida
Luxreaders
I absolutely love these glasses and…
I absolutely love these glasses and have bwwn wearing them now for a few years.
29 de agosto de 2024
Avaliação não solicitada
Resposta da Luxreaders
Dear Martin,
Thank you for your amazing review. We are pleased to know that you absolutely love your glasses and have been wearing them for a few years - that is wonderful to hear.
Happy customers are exactly what we aim for, so thank you very much for sharing your experience.
We hope to have the pleasure of providing you with many more glasses in the future.
Best regards,
Ida
Luxreaders
Loving my glasses -thank you!
I had meaning to upgrade my reading glasses for a while and now wish I had done so sooner! Really happy with my pair. They look modern and stylish and I feel confident wearing them (that’s a first!). The ordering was simple and delivery quick.
24 de agosto de 2024
Avaliação não solicitada
Resposta da Luxreaders
Dear Louise,
Thank you for your wonderful review. We are pleased to know that you are satisfied with your recent purchase and experience with us and that you feel confident wearing your new reading glasses!
Happy customers are exactly what we aim for, so thank you for sharing your experience.
We hope to have the pleasure of providing you with many more stylish glasses in the future.
Best regards,
Ida
Luxreaders
Love the designs but run big
Love the designs, and very quick postage to the UK. Sadly they all fit big, so slide down my nose, will have to look to buy some type of grips.
20 de agosto de 2024
Avaliação não solicitada
Resposta da Luxreaders
Dear Rachael,
Thank you for your review. We are pleased to know that you love our design and experienced a fast delivery!
But we are sorry to hear that your new glasses are too big. We do offer glasses in different sizes and you can filter by more narrow fit on our website by applying the filter "narrow". You are of course welcome to return the other glasses if they are too big! We have a 100 day return period and our returns are free of charge - you can read more about our returns on our website.
If you have any questions or if there is anything we can help you with, then please don't hesitate to reach out to our customer service - we are here to help!
Best regards,
Ida
Luxreaders
Really well designed glasses with good…
Really well designed glasses with good lenses. They feel great and well put together.
20 de agosto de 2024
Avaliação não solicitada
Resposta da Luxreaders
Dear Palvinder,
Thank you for your wonderful review. We are pleased to know that you are satisfied with your recent purchase with us and found our glasses to be really well designed with good lenses and that they feel great and well put together!
Happy customers are exactly what we aim for, so thank you for sharing your experience.
We hope to have the pleasure of providing you with many more stylish glasses in the future.
Best regards,
Ida
Luxreaders
Not the cheapest by a long chalk
Not the cheapest by a long chalk, not the fastest service, don’t suit me as well as I had hoped, but then that’s not their fault
The specs work fine though.
15 de agosto de 2024
Avaliação não solicitada
Resposta da Luxreaders
Dear John,
Thank you for sharing your experience.
We are sorry to hear about this. Happy customers are our top priority and you are of course welcome to return the glasses for free if they don't suit you. We have a 100 day return period and the return is free of charge when using our return label.
Please don't hesitate to reach out to our customer service if there is anything we help you with!
Have a nice day.
Best regards,
Ida
Luxreaders
Resposta da Luxreaders
Thank you for the fantastic feedback! 🌟
Best regards,
Luxreaders
Absolutely love the sunglasses
Absolutely love the sunglasses
Delivery spot on and kept up to date
Price of sunglasses was very good as well
Will deffo use Luxreaders again🙂
8 de agosto de 2024
Avaliação não solicitada
Resposta da Luxreaders
Thank you for the fantastic feedback! We're so glad to hear that you love the sunglasses and that the delivery and updates met your expectations. It’s great to know you found the price just right too. We look forward to welcoming you back soon 😊
Best regards,
Luxreaders
Really delighted with my glasses
I’ve ordered several times from Luxreaders and each time I’ve been delighted with the quality of the glasses. I think they are really good value and the delivery has been quick.
8 de agosto de 2024
Avaliação não solicitada
Resposta da Luxreaders
Thank you so much for your kind words! We're thrilled to hear that you've consistently had a great experience with us and that you’re happy with the quality and value of our glasses. It's wonderful to know that our quick delivery has met your expectations as well. We truly appreciate your loyalty and look forward to serving you again in the future!
Best regards,
Luxreaders
3 pairs of premium readers for £99
3 pairs of premium readers for £99 , with nice cases -what’s not to like . They all look great , free delivery too👍
1 de agosto de 2024
Avaliação não solicitada
Resposta da Luxreaders
Hi Andrew,
Thanks for the great review! We're happy to hear you love the Premium glasses and the cases. Enjoy your new glasses! 🤓
Best regards,
Luxreaders
Glasses are perfect for me and…
Glasses are perfect for me and excellent value for money. Ended up buying three pairs and will likely buy more as they end up getting distributed around my house!
You can never have too many reading glasses!
9 de julho de 2024
Avaliação não solicitada
Resposta da Luxreaders
Hi Boon,
Thanks for your awesome review! We're thrilled to hear the glasses are perfect for you and a great value. Buying three pairs is a smart move—having them all around the house is so convenient. You’re right, you can never have too many reading glasses!
Best regards,
Luxreaders
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