LUXURY BATHROOM SOLUTIONS LTD Avaliações 

18
•
O TrustScore é 3.5 de um total de 5

3,6

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Detalhes da empresa

  1. Loja de Acessórios para Banheiros
  2. Designer de interiores
  3. Loja de artigos para reforma residencial
  4. Loja de box para banheiro
  5. Loja de radiadores
  6. Reforma de Banheiros

Escrito pela empresa

Luxury Bathroom Solutions for Luxury Bathrooms, Designer Bathrooms, Suites, Baths, Shower Enclosures, Showers, Taps, Designer Furniture, Cabinets, Mirrors & Heating.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

18 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(18)

1 avaliação nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Good experience

Great service and information from Harry and the boss (sorry dont have name but very informative). Lovely products without a long wait. Recommend

14 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Cannot fault this company! Everything went well from start to finish. Steve arrived on time each morning and worked so hard throughout the days of installation of the new walk-in shower room. This was left clean and tidy each night and there was little disruption for me throughout the day. Yvonne was a great support with daily phone calls to ensure I was happy with work in progress. Thank you to all involved from a very happy customer!

25 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Customer service was excellent

Customer service was excellent. Geoff and Eve were extremely helpful and knowledgeable. Having refurbed numerous bathrooms over the years the overall experience with Luxury Bathroom Solutions from initial assistance to supply has never been matched. No hesitation in recommending.

29 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service and advice

Great customer service and advice! I needed a shower tray urgently and Paul supplied all info and specifications and made sure that my item was quickly delivered.
Would definitely recommend!

11 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I wanted to purchase an Acquabella…

I wanted to purchase an Acquabella shower tray that has only just been released. I contacted luxury bathroom solutions for advice and spoke to Mitchell whose knowledge of the product was invaluable and he was able to give me a lead time, great price and confirm the colour I was after. Mitchell kept me informed throughout the process including when it left Spain when they received it and when I would receive delivery. The Company that was used for delivery was excellent I have purchased many bathroom items recently and wished I had found luxury bathroom solutions at the start!

2 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It’s the little things that count

It’s the little things that count! We’re on our third Outasite shower screen (each purchased when we move house)! I found it necessary to replace the hydraulic support, it came the next day and Jeff, realising that DIY is not my forte, gave me invaluable help and guidance. If they are prepared to go the extra mile for replacement parts, it speaks volumes to me. The Outasite screen is an excellent concept and serves its purpose magnificently! Thank you Jeff and everyone there.

18 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service.

I ordered a toilet seat from Luxury Bathroom Solutions, their service was first class, in particular Mitchell Jones.

There were some delays with the manufacturer, and then the toilet seat sent direct from the manufacturer was missing it's brackets all swiftly sorted out by Mitchell, excellent communication throughout.

I Highly recommend this company.

8 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really impressed with the customer…

Really impressed with the customer services from Jeff and Mitchell. Needed a specific size shower tray very quickly and they managed to provide it for me and kept me updated every step of the way. Thank you and we'll be back when we need the one for our en suite.

31 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered a Tissino Shower Tray from…

I ordered a Tissino Shower Tray from Luxury Bathrooms as they are the main stockists. There was a long delivery from the manufacturer but they delivered it in 10 days rather than the 30 days stated by everyone else. The item arrived in perfect condition with regular updates and in a 1-hour window.
The costs were the most competitive available and the sales agents were extremely polite and knowledgeable on all aspects of bathroom items. It was straightforward to order the part and they have a huge range of top quality fittings.

20 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Superb customer service

Great Customer service fromMitchell Jones. He was helpful and thorough in every respect- could not fault his attention to detail and product knowledge.
An asset to his Company, I wish everyone I dealt with was as helpful.

26 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing customer service

Amazing customer service! The day after we placed our order Mitchell from luxurybathroomsolutions.co.uk got in touch to advise the product was not in stock from the manufacturer for next day delivery, he let us know a revised eta, detailed our options, alternatives and provided recommendations. His communication was great throughout the process of ordering, delivery and aftercare. It is rare to have such great customer service, would highly recommend.

14 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic service from start to finish

Fantastic service from start to finish. I originally contacted a company with a large presence on the internet, and despite their claims the service was appalling. I requested samples several times, but had to chase them several times. I never spoke to the same person twice!

Mitchell at Luxurious Bathrooms on the other hand, was knowledgeable and provided excellent advice. The shower tray that I ordered arrived on time and I was kept informed throughout the whole process.

Highly recommended!

Geoff Barker

17 de agosto de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Terrible service

Terrible service, poor and slow communication. One small part missing from the Burlington sink took 10 days to have it sent. Delayed our work and costed us more in labour.

On second look their prices aren't the best online. Shop elsewhere if you can.

11 de maio de 2021
Avaliação não solicitada
logotipo da LUXURY BATHROOM SOLUTIONS LTD

Resposta da LUXURY BATHROOM SOLUTIONS LTD

When the review was brought to our company attention, as per the terms of Trustpilot, we requested them to contact the person who had posted the review for fuller details and importantly their name and supply date.

Trustpilot has informed us that the person posting the review had not replied to their enquiry and therefore they could not provide any fuller details or the person’s name or direct contact details.

As upon checking our company records for the period of the review posting, we find no trace of the supply of the specific bathroom products as briefly described in the review and certainly did not receive a customer complaint as described in the review and further would question why the person posting the review did not provide fuller details of the bathroom products and importantly their name.

We are therefore of the firm opinion that this company did not supply the bathroom products as detailed in the review.

Avaliado com 1 de um total de 5 estrelas

Will not replace a damaged on delivery bath

Bought a bath which was delivered as we were going in to lockdown. The builders did not start the job for a month whilst we all isolated. On their return to work and opening there was bad damage in 2 places rendering the bath not fit for its purpose. They have refused to refund or replace the bath as we didn’t let them know within 48 hours of delivery. I’m now £700 down and have no bath. Beware.

16 de maio de 2020
Avaliação não solicitada
logotipo da LUXURY BATHROOM SOLUTIONS LTD

Resposta da LUXURY BATHROOM SOLUTIONS LTD

When the review was brought to our company attention, as per the terms of Trustpilot, we requested them to contact the person who had posted the review for fuller details and importantly their name and supply date.

Trustpilot has informed us that the person posting the review had not replied to their enquiry and therefore they could not provide any fuller details or the person’s name or direct contact details.

As upon checking our company records for the period of the review posting, we find no trace of the supply of the bath as briefly described in the review and certainly did not receive a customer complaint as described in the review and further would question why the person posting the review did not provide fuller details of the bath and importantly their name.

We are therefore of the firm opinion that this company did not supply the bath as detailed in the review.

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