2nd time using Wall Panels World, products are well presented and suitable for my requirements. Easy on-line ordering and prompt delivery.
A empresa respondeu
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Veja o que dizem as avaliações
Delivery took a while but good communication around delivery times Item was in good order and at a good price
A empresa respondeu
Have worked with Wall Panels World to add panelling to our dining room (Florence kit), hallway, stairs & landing (Florence kit) and also our nursery (shaker kit). Our panelling always gets so m... Ver mais
A empresa respondeu
Very poor unreliable company. Was promised delivery of wall panels within 5 working days. After 2 weeks, only half the order arrived at a time much later than the sms suggested (about 7pm). I was tol... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Free delivery across our entire range of MDF and PVC wall panelling options. Choose us today and receive your order within a week.
Informações de contato
Unit 24 Gravelly Industrial Park, Thompson Drive, B24 8HZ, Birmingham, Reino Unido
- 0121 661 1500
- sales@wallpanelsworld.co.uk
- wallpanelsworld.co.uk
3,6
Bom
44 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
All round excellent purchase
All round excellent purchase, great communication from the seller with super speedy and efficient delivery service. Highly recommend wall panels world and will definitely be using again 👍👍👍
11 de maio de 2026
Avaliação não solicitada
Resposta da Wall Panels World
Thank you so much for the lovely review. We’re delighted to hear everything went so smoothly, from the communication through to the speedy delivery. Your recommendation really means a lot to us, and we’d be delighted to help again in the future.
Delivery took a while but good…
Delivery took a while but good communication around delivery times
Item was in good order and at a good price
10 de maio de 2026
Avaliação não solicitada
Resposta da Wall Panels World
Thanks for your review. We really appreciate your patience, and we’re glad our communication kept you updated along the way. It’s great to hear your order arrived in good condition and that you were happy with the price.
2nd time using Wall Panels World
2nd time using Wall Panels World, products are well presented and suitable for my requirements. Easy on-line ordering and prompt delivery.
29 de abril de 2026
Avaliação não solicitada
Resposta da Wall Panels World
Thank you for coming back to us again. We’re really pleased to hear the products were just right for your needs and that you found the online ordering easy with prompt delivery too. We really appreciate your continued support.
I would give it 0 if I could
I would give it 0 if I could.
Completely wrong order, damaged and can’t get hold of anyone. Total waste of money. Don’t use them!
16 de abril de 2026
Avaliação não solicitada
Resposta da Wall Panels World
We’re sorry to hear how disappointing this experience has been. We understand your frustration, especially after receiving the wrong order, finding it damaged, and then struggling to get hold of anyone for help. Please contact our customer support team directly so they can look into this properly and work with you on a resolution.
No samples. No response.
I ordered samples a month ago and have not received them still. I emailed and received no reply and I tried ringing their Birmingham number to no avail. I have lost £1.99 in p&p but this company has potentially lost out on an order.
20 de abril de 2026
Avaliação não solicitada
Resposta da Wall Panels World
We’re sorry to hear this has been your experience. We understand how disappointing it is to order samples and then receive no response when you’ve tried to chase it up. We appreciate you taking the time to leave this feedback, and we’d encourage you to contact our customer support team directly so they can look into this properly for you.
Good quality product and good customer…
Good quality product and good customer service
16 de abril de 2026
Avaliação não solicitada
Resposta da Wall Panels World
Thank you for your review. We’re pleased to hear you were happy with both the quality of the product and the customer service. We really appreciate your support.
Great quality,very fast service.
Great quality,very fast service.
Delivered with care.
26 de março de 2026
Avaliação não solicitada
Resposta da Wall Panels World
Thank you for the review, David!
Good quality
Good quality. The boards were perferctly primed and cut to measure, exactly what I needed.
9 de abril de 2026
Avaliação não solicitada
Resposta da Wall Panels World
Thank you for your review! We're really pleased to hear everything was just as you needed. We appreciate your support. 😊
Good price
Good price, choice of lengths available and free delivery
6 de abril de 2026
Avaliação não solicitada
Resposta da Wall Panels World
Thanks, Sandra!
Ordered some lovely tiles but ordered…
Ordered some lovely tiles but ordered more to match my existing ones to finish wall ,, totally different colour, nothing they could do about it , very disappointed in the end
2 de março de 2026
Avaliação não solicitada
Resposta da Wall Panels World
We're sorry to hear you were disappointed with your order. We understand how frustrating colour differences can be when trying to match existing panels. Please feel free to contact our customer service team so we can look into this further for you.
Used WPW to calculate the wood required…
Used WPW to calculate the wood required for my wall. Calculator worked well and gave me a list of what I needed so I placed the order. However despite saying I needed 15 lengths I really could have done with 1 extra length as a couple of the rails needed to be made with a join, despite following the cutting and installation guide they generate. Also it planned for 4 tubes of adhesive but I really needed 5 so had to go to B&Q for an extra tube.
The overall service was good though and the MDF was well cut and primed as I ordered. Delivery was as they advertised.
You can do it cheaper by cutting your own MDF but if you don't have a good track saw or similar then there is no way to easily get the precision they provide. Overall I would recommend and would use again but would over order slightly next time.
11 de março de 2026
Avaliação não solicitada
Resposta da Wall Panels World
Thank you for your detailed feedback! We're glad to hear you were happy with the overall service and quality. We appreciate your comments on the calculator as well and will pass this on to the team to review. Thanks again for your recommendation. 😊
Resposta da Wall Panels World
Thanks, Ben!
I wanted something that would stand up…
I wanted something that would stand up to the rigours of Files. So I used this panel as a shelf. It is great, it will never sag and is very strong. It looks good. Only moan was that I had to clean it up as it was not covered in plastic??
But otherwise a first rate experience!!
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Wall Panels World
Thank you for your review! We're glad to hear the panel worked perfectly for your project and that you're happy with the result. We appreciate the feedback as well and will pass it on to the team.
Great product and rapid service
Great product and rapid service. Really helped us setup our new place
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da Wall Panels World
Thank you so much for the review, Nick!
Id avoid this company at all costs.
Id avoid this company at all costs.
Firstly you won't get the quoted delivery time regardless if you pay extra for it. They give me a delivery day two weeks ahead of my order date when I paid for super fast delivery of 1-2 days.
Got a message from their delivery person the day before saying 7am delivery. On the day of delivery, no show. Then messaged again at 12pm saying, sorry, "family incident". Rang head office 12 times no reply.
Scheduled the day after and wrong items had been delivered. Got 18mm dado rail instead of 25, and 80mm panneling instead of 95.. not so easy to see when you've booked two days off work for a poor delivery.
Emailed head office two weeks ago and no reply.
Spend your money elsewhere because as you can see from these reviews, this company does not care about customer service
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Wall Panels World
Thank you for taking the time to leave a review. We’re genuinely sorry to read about your experience - this is clearly not the level of service we aim to provide at Wall Panels World.
Firstly, regarding the delivery timeframe: if you paid for an expedited service, you should have received it within the stated window. A two-week lead time followed by a failed delivery and lack of communication is understandably frustrating, especially after you had booked time off work.
While unforeseen circumstances can occasionally affect a route, you should never be left chasing us or calling repeatedly without an answer. We also sincerely apologise for the incorrect items being delivered.
The lack of response to your email is particularly concerning and not acceptable. That is not how we operate, and it will be investigated internally.
We would genuinely like the opportunity to put this right. Please contact us directly at info@wallpanelsworld.co.uk with your order number so we can urgently review your case, arrange collection of the incorrect items, and ensure the correct products are supplied or a suitable resolution is agreed.
We understand your frustration and are sorry for the disruption this has caused.
as usual fraudsters taking peoples…
as usual fraudsters taking peoples money and no goods or any samples. crooksne, answers there phone all day
13 de janeiro de 2026
Avaliação não solicitada
Resposta da Wall Panels World
We’re sorry to hear you feel this way.
WPW is a genuine business and we always aim to ensure orders and samples are processed and delivered correctly. If something has gone wrong with your request, we’d really like the chance to look into it and help resolve the situation as quickly as possible.
Please contact our customer service team with your order details so we can investigate further.
Awful service
Awful service, AVOID! Samples haven't arrived after 4 weeks of waiting. I cannot get a response to find out where they are despite numerous emails.
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Wall Panels World
We're really sorry you’ve had to wait this long - that’s not acceptable, and we completely understand your frustration.
We're looking into this immediately and will be in touch shortly. If the samples have been lost in transit, we’ll re-send them straight away and refund the cost too.
Again, apologies for the delay and the lack of response so far. Thank you for flagging it, and we’ll make sure this gets sorted.
Terrible company
Terrible company, i paid for samples that I never received, I sent the company two emails that they never replied to. If they can't be bothered to send samples or respond to emails, what chance would I have had of ever receiving panels if I had ordered them, of which there is ABSOLUTELY NO CHANCE.
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Wall Panels World
We’re sorry to hear about your experience and understand your frustration. This certainly isn’t the level of service we aim to provide. If your samples haven’t arrived and you’ve not received a response, something has clearly gone wrong and we’d like the opportunity to investigate and resolve this for you. Please contact us again with your order details so we can look into what happened and make this right.
Easy panelling!
Considering I had never panelled before or done any form of DIY or decorating, Wall Panels World’s tongue and groove panelling was so easy to put up. The quality of the product was great and the service was impeccable from start to finish. We used the tongue and groove pack in my daughter’s nursery and finished it off with one of their dado rails! I love how expensive it looks and the character it adds to the room. Super pleased with it!
20 de maio de 2025
Avaliação não solicitada
Resposta da Wall Panels World
Thanks so much for sharing this - we’re absolutely thrilled you had such a great first panelling experience!
It’s brilliant to hear the tongue & groove was easy to fit, especially as your first DIY project, and that you were happy with the quality and service from start to finish. The nursery sounds gorgeous - finishing it with a dado rail is such a lovely touch, and we love that it’s added character and that “high-end” look to the room.
Thanks again for choosing Wall Panels World, and if you ever fancy another project, we’d be delighted to help!
Resposta da Wall Panels World
Thank you so much for the positive review!
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