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2,7
12 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 22% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I only gave them one star because there was no opportunity for zero. Ordered in June, took ca 2 weeks to arrive from China. Nothing like the pictures. Shoddy material, awful workmanship, supremely unflattering products. Then - when I tried to return/refund - I am subjected to cross-examination, demands for photos etc. Have still not resolved this. And of course I will have to pay for return postage to China. Avoid.
I would give no stars of if I could. My expensive items arrived today. Sweaty polyester, bulky and heavy, certainly no cotton or linen in there. No slits. Does not resemble in any way the lovely looking products in the advert. It’s garbage. Please do not buy anything from this company. I got some stuff from SHEIN the other day. It was cheap and nasty bit I only paid £5 for it. These items were £40 each. What s flipping rip-off. Forget about China!
Such a lovely business to order from, with an amazing selection of beautiful clothes. I needed a replacement pair of their gorgeous dungarees and within 24 hours I received a lovely email sorting everything out for me and a replacement on its way to me. A truly customer focused business.
Resposta da Lyra London
Dear Katie,
Thank you so much for this wonderful review — it truly made our day!
We loved being able to sort your replacement dungarees so quickly, and honestly, your kindness throughout made it a pleasure. Your generous gesture of donating the original pair to the Cancer Charity touched our whole team — it will absolutely make someone very happy, just as you said.
Your new pair is on its way to you, and we hope you enjoy them for many years to come. Customers like you are exactly why we love what we do.
Warm regards,
The Lyra London Team
Dream Dresses.
My two dresses from @Lyralondon arrived today. For free post they arrived quickly. At each step from ordering to delivery Lyra’s communication was first class I was updated every step of the way.
My dresses are so beautiful. They are well made the fit is good which doesn’t often happen when you are 5’10”. The material is so soft and the colours are lovely. Excellent service.
Resposta da Lyra London
Dear Carol,
Thank you so much for this lovely review — "Dream Dresses" might be our favourite title yet!
We're so pleased both dresses arrived quickly and that the fit is just right — we know how hard that can be to find at 5'10", so hearing this means a great deal. It's exactly why we put so much care into our cuts and fabrics.
Thank you as well for your kind words about our communication — keeping you updated every step of the way is simply how we believe shopping should feel.
We'd love to welcome you back soon, Carol — enjoy your beautiful dresses!
Warm regards,
The Lyra London Team
Multicolour long shirt -so disappointing I put it in the bin!! Not good enough to pass on to a charity shop.
Ugly bright colours, quite unlike online advert. Nasty cheap synthetic material. Very poorly made with uneven seams, not properly finished.
A lesson to me (and other people) not to be seduced by low prices and attractive photos in online advertising.
NOT UK based, takes ages to arrive. On arrival the item did not have the same fit as advertised, seam in wrong place. Customer service was quick but with a heavy push to keep item. Returns policy is shorter than UK companies, then they warn you if it's delayed in post there will be no refund. Emails suggest give item to a friend or daughter then offers 10 percent off to save you the £6.99 return cost to an international address, which they didn't provide after 2 requests. Felt they were counting the days with emails, delaying the return so no intention of refund. DO NOT ORDER FROM THIS OVERSEAS COMPANY!
Despite my previous complaint where Lyra London claims we came to a mutual agreement, which we did NOT (it was the only viable option to have a partial refund) AND I am not allowed to reply on Trustpilot further! I continue to get emails and Facebook claims of "30-day money back guarantee" which is effectively FALSE! If you wish to return something it has to be returned to their "INTERNATIONAL WAREHOUSE IN ASIA" at YOUR cost! Which often outweighs the amount of refund, depending what you buy. Be warned, not a company to buy from and trading standards should get involved. Its in their small print yes but they will often only offer a partial refund in "GOOD FAITH" - huh!, read the small print before you believe they are in London and think you are safe because of the 30 day money back guarantee!
Resposta da Lyra London
Thank you for your feedback. We are sorry you are still feeling this way following your previous case.
For the benefit of anyone reading, we would like to gently clarify a few points.
Our shipping and return terms are openly published on our website and are accessible to every customer before any purchase is placed — they are not hidden in small print.
Our 30-Day Money Back Guarantee is honoured in line with our published policy. A full refund is available on the return of items, and we also offer partial refund and replacement alternatives as a goodwill option for customers who would prefer not to arrange a return shipment. In your case, a partial refund was discussed and agreed at the time, and we are genuinely sorry that the resolution did not feel satisfactory in hindsight.
We take every customer experience seriously and engage with each case individually. If there is anything further you would like us to look at, our customer service team is reachable at hello@lyra-london.uk and we would be very happy to take another look with you.
Kind regards,
Lyra London
Customer service excellent.
I had a problem with the delivery of a parcel ordered from Lyra, London.
Carrier had informed me that the parcel had been delivered but I couldn't find it.
I Informed Lyra who very quickly replied, and proceeded to find out what had happened.
Very impressed as they responded to my e mails quickly and sensitively. Their personal response has to be admired.
Resposta da Lyra London
Dear Sue,
Thank you so much for your wonderful 5-star review!
We completely understand how stressful it can be when a parcel goes missing, especially after being marked as delivered. We are absolutely thrilled to hear that our customer care team was able to step in quickly, investigate the issue, and provide the support you needed. Providing a sensitive and personal service is incredibly important to us here at Lyra London.
Your kind words truly mean the world to our team. Thank you for your patience throughout the process and for choosing to shop with us. We hope to welcome you back again very soon!
Warm regards,
The Lyra London Team
Not a London company as name suggests.
Very slow delivery time.
Extremely poor quality items, nothing like the photos on instagram.
Impossible to return anything as have to send items to China.’
DO NOT BUY FROM THIS COMPANY!!!
Not a London/ UK company, as name suggests.
It took 15 days to receive my order and the quality is very poor. Nothing like the photos.
Returns are to China !!!
So annoyed with myself for not checking this company advertised on Facebook.
Poor quality material. Looks different than the one advertised.
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