LYRA Modest Avaliações 930

O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I bought the Jersey Bamboo Multi-Way Hijab based off a recommendation on TikTok from a woman who said she wears it for running. I have tried different hijabs for running but they never stay on proper... Ver mais

Avaliado com 5 de um total de 5 estrelas

The customer service was excellent, I put in the incorrect address and immediately realised and emailed them. They corrected it immediately and confirmed they did. Usually other places take forever to... Ver mais

Avaliado com 5 de um total de 5 estrelas

I love everything about Lyra. From swimwear to day wear to active wear and their hijab collections are just so fab. The fabrics are to die for. So buttery and airy esp on hot days everyday here in Sou... Ver mais

Avaliado com 1 de um total de 5 estrelas

Honest review. I bought my Sofia Lyra swim suit probably now 3 years ago. Took good care of it. It was an expensive purchase. However the material started to go white and extremely thin and patchy. Co... Ver mais


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

930 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 54% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

I recently had an excellent experience…

I recently had an excellent experience with LYRA. From the initial communication to receiving the replacement package, the service was professional and attentive.

I had an issue with not receiving my original package, and LYRA responded promptly, resolving the problem by sending a new package in record time. The burkini I received is of excellent quality and fits perfectly, and I feel very comfortable wearing it.

I want to thank the customer service team for their swift and efficient assistance and for their great care in ensuring customer satisfaction. I highly recommend LYRA and look forward to purchasing more of their products in the future.

24 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

So happy with my jersey hijab

So happy with my jersey hijab! thank you so much for listening to my review. The new hijab fits so perfectly and is my fave now. Shows you truly care about your customers. I will definitely be ordering from here again.

18 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The bamboo multiway hijab is not only…

The bamboo multiway hijab is not only good for your hair and scalp, it’s also so comfortable to wear, quick and easy to put on and it stays in place. It’s very easy and keeps my head quite cool which is good on hotter days. The quality is very good and delivery is so fast. I would highly recommend this item.

15 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Customer Experience

Amazing swim wear, even better customer service! I have had their Sofia Panel swimwear set for about 2 years now, and absolutely love it. I lost the skirt recently and wanted a replacement but you can’t buy it separately on the website. So I got in touch by emailing them, and they were so helpful in finding the skirt for me from their warehouse. They even refunded me the postage and I got a free cute tote bag which I will definitely use! I really appreciate the team, especially Nadia, who responded to my request quickly and efficiently. I would highly recommend them as they go above and beyond to help their customers. I will definitely be purchasing again from them in the future.

1 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing quality and great customer service

Just received my order from LYRA and I am in love with my Sofia swimsuit! The quality and fit are even better than I expected them to be. I had a few queries regarding the material and delivery options and their customer service was amazing. I will definitely be back and I'm glad to have found my brand for swimwear going forward !!!

23 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I bought two swimsuits in the Lyra…

I bought two swimsuits in the Lyra sale. One was fine. The second is faulty in design as there's no way one can fit their Thighs through the neck hole. That's the only way to put the swimsuit on. It's the Dana design. I have emailed Lyra both via their website and Instagram and no response.

17 de junho de 2024
Avaliação não solicitada
logotipo da LYRA Modest

Resposta de LYRA Modest

Hey there,

Sorry to hear this - i would be happy to help

We do try to respond to everyone as fast as possible however please do allow 1-2 working days for a response - i can see someone has gotten back to you via email to help with the issue within this timeframe.

Our swimsuits have a bodysuit that you can open from the bottom and wear over your head like you would a t-shirt :) rest assured we would not expect anyone to wear this through the neck hole.

If you have any questions or need any assistance please just get in touch and someone from the team would be happy to be of help !

Regards
Reem :)

Avaliado com 5 de um total de 5 estrelas

5 stars because that’s what the company…

5 stars because that’s what the company deserves ! I live in France I’ve made on order on Wednesday and it arrived the next day with the express delivery ! The designs are beautiful ! Also the customer support is really reactive and helpful. In less than a week they made me a loyal customer Bravo ! ✨

29 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Extremely poor quality

I had really high hopes for this brand and was really excited to finally see a stylish yet modest brand offering comfortable swimwear. However , within weeks my Burkini was ripped from the side, the zipper got rusty and the leggings had a whole in it.
Extremely disappointed, and definitely not worth the £99. Shame on them for selling such poor quality for a high price.

1 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very satisfied

I am ordering from Lyra Modest for the second time, I am very satisfied super quality very comfortable. Customer service very hard, super organized. If you have any questions or problems, someone from the team will contact you to solve the problem immediately.

Definitely to recommend. I am very satisfied with your work

Thank you Lyra swim team

16 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

I had a couple of queries regarding an order I placed recently and the team were super helpful in getting this resolved for me. Reem in particular was very friendly and professional, kept me informed and updated with my order and got everything sorted for me in no time. I will definitely be ordering again in the future for myself and family, and will be recommending the brand to others as the swimsuits are not only modest but so beautiful and comfortable! Thank you Lyra!

8 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Active hijab wear

I am very happy with my purchase, the items have a very good quality and beautiful. I would definitely order again and highly recommend

20 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing customer service!

Great customer service!! Went above and beyond to accommodate my requests. Will definitely be shopping with Lyra Modest again and telling all of my friends <3

19 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I can't say enough good things

I truly can't say enough good things. Ireached out to see if there were any upcoming sales and the customer service agent told me there wasn't a current sale and that I had just missed one and was kind enough to extend me my own discount code to grab a suit for 20% off! They assisted me through my order as I had a few questions. I was unable to find a certain item as it was out of stock. I let them know if it came back in stock id love to pay the difference and add to my order. THEY ADDED IT AND TWO OTHER GIFTS TO MY ORDER FREE OF CHARGE! I was absolutely blown away with the generosity. I have never experienced it with any other company. As if that's not good enough - they upgraded my order to express shipping - also free of charge. Need I say more?! I can't stop telling everyone about the company's generosity and passion. Great quality suit. Beautiful. Well made. And amazing customer service. Buy from Lyra!

12 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing customer support!

Amazing customer support!

I am so happy to finally get to have my first order from LYRA, I ordered the Sophia classic black, very nice quality and the size is true to fit. I really want to personally thank Yasmeen from team LYRA support for her efforts, patience and made sure I got my order since I haven’t received it from FedEx the first time, she went above and beyond to ship me another order while dealing with the courier service. Highly recommended and definitely it won’t be my last.
Thank you Lyra team and special thanks to Yasmeen!
Lamis

5 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Je recommande Lyra x100000 fois

Je recommande Lyra x100000 fois. C’est le meilleur service client que j’ai pu expérimenter jusque-là. Une réactivité sans égal. L’équipe Lyra a répondu à ma requête un dimanche, dans l’heure, pour un changement de taille avant expédition. Ensuite, ils m’ont upgrade sans frais à une livraison express, car j’ai partagé avec eux ma crainte par rapport au délai de livraison. J’avais un voyage de prévu et j’avais zappé complètement le férié de Pâques (jour chômé et donc retard d’un jour d’envoi du colis). J’ai reçu ma commande en deux jours sachant que je suis à Berlin !

2 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Truly the absolute best customer…

Truly the absolute best customer service I have ever received with any company! Sara, in particular, is a gem. She took more than 45min of her time to help me assess which size and color would fit me best. She was very accommodating, patient and so sweet! I would not buy swimwear from anywhere else but here! Truly top notch.

28 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I WANT TO CRY

Oh my God. From quality to fit to fashion and style to their incredible customer service. If you need someone to work for you remotely I am in. I ordered a Sofia but a size too big. Contacted Lyra over IG to get some infos. Sara responded quickly and gave me the step by step to follow for the return and reimbursement. I ordered one other model a size down and a few minutes later the sofia again a smaller size. Sara refunded me without me asking the shipping cost by putting both orders together, because if I had ordered them together I would have not have to pay shipping costs. Like hello this is some AMAZING FANTASTIC customer service and experience. I will definitely stick with Lyra in the future. I fell in love with you guys. Please think about me for future positions in customer experience positions 🥰 I may do a giveaway with the bigger size to bless another sister or get the reimbursement and get a third model 🥰🥰🥰🥰

20 de março de 2024
Avaliação não solicitada

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