Every item that I purchased from this company was well built. I am very pleased and would recommend this product to another customer. In the near future, I'm planning to buy more products from Moonlit... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I bought 3 dash cams from Moonlitcat, but they weren't quite the quality I expected. I returned the products, explaining why I was not happy with them. I received a full refund with no hassle. Thank y... Ver mais
A empresa respondeu
.scam company.avoid.you claimed on your site 90 day money back guarantee if not satisfied.liars.you actually removed the site that said that.i bought an electronic nail clipper.you sent a grinder,not... Ver mais
A empresa respondeu
I've seen regular adverts advertising ultra violet light matress vacuum. As I have been scammed so many times in the past, I've promised myself to check every too good to be true product before orde... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Conceived by a team of young, passionate, and visionary minds, Moonlitcat is more than just a shopping destination; it’s an experience. Here, innovation and style converge with unparalleled service to transform the mundane act of shopping into a remarkable journey.
Informações de contato
Reino Unido
- customer@moonlitcat.co.uk
- m.moonlitcat.co.uk
2,1
Ruim
65 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very comfortable for sitting and…
Very comfortable for sitting and standing up.
30 de março de 2026
Avaliação não solicitada
Resposta de Moonlitcat
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Every item that I purchased from this…
Every item that I purchased from this company was well built. I am very pleased and would recommend this product to another customer. In the near future, I'm planning to buy more products from Moonlitcat. My experience has been great, by letting me know that my items has been shipped with a tracking number.
31 de março de 2026
Avaliação não solicitada
Resposta de Moonlitcat
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Shipping was very fast and the quality…
Shipping was very fast and the quality at this point is very nice.
27 de março de 2026
Avaliação não solicitada
Resposta de Moonlitcat
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Just ordered an ash vacuum
Just ordered an ash vacuum, it showed up the next day. It works good but I've only used it a few days. So we will see.
12 de março de 2026
Avaliação não solicitada
Resposta de Moonlitcat
"Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Fast and good delivery
Fast and good delivery, excellent product and easy to order.Thanks
7 de março de 2026
Avaliação não solicitada
Resposta de Moonlitcat
"Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Quality Product
Quality Product, Fair Price, Super Fast Shipment, Well Packaged, Easy to use web site, Ability to fast delivery!
20 de março de 2026
Avaliação não solicitada
Resposta de Moonlitcat
"Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Very smooth from start to finish I…
Very smooth from start to finish I would definitely add Moonlitcat for buying just about anything tools and much much more.
3 de março de 2026
Avaliação não solicitada
Resposta de Moonlitcat
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
The product was exactly what we needed…
The product was exactly what we needed and ordered. We were well satisfied.
21 de março de 2026
Avaliação não solicitada
Resposta de Moonlitcat
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Extra fast shipping
Extra fast shipping! Fit perfectly and easy installation / instructions!
2 de março de 2026
Avaliação não solicitada
Resposta de Moonlitcat
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
Always deliver fast
Always deliver fast. Can't beat prices. Quality is also very good!
4 de março de 2026
Avaliação não solicitada
Resposta de Moonlitcat
Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
I bought 3 dash cams from them
I bought 3 dash cams from Moonlitcat, but they weren't quite the quality I expected. I returned the products, explaining why I was not happy with them. I received a full refund with no hassle. Thank you, Moonlitcat team.
18 de janeiro de 2026
Avaliação não solicitada
Resposta de Moonlitcat
Dear customer,
I’m very sorry to see that your recent experience led to a negative review on Trustpilot. Reading your feedback, I completely understand your frustration.
We have fully processed your refund, and you should see the funds returned to your account within 7 business days. While we know a refund can't undo the inconvenience, we hope it shows that we take full responsibility for ensuring you're not out of pocket for an experience that didn't meet your expectations.
We are already working on improvements to ensure this doesn't happen to our future customers.
Because we have now resolved this matter privately, would you be open to reconsidering your Trustpilot review? If you feel that our handling of the situation was fair, we would be incredibly grateful if you could either update your review or consider removing it.
We respect your decision either way, and we truly appreciate you giving us the chance to make things right.
Thank you for your time and understanding.
Best regards
I ordered the item and it arrived the…
I ordered the item and it arrived the next 5 days, which is completely brilliant. The text that morning advising of the hour of delivery was spot on and much appreciated. The packaging was very good.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta de Moonlitcat
"Dear customer,
Thank you so much for taking the time to leave us a 3-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team"
Use them today
Use them today - you won't be disappointed!
11 de março de 2026
Avaliação não solicitada
Great Price (considerably cheaper by…
Great Price (considerably cheaper by comparison)... Superfast Service. With regular updates whilst in transit.
11 de março de 2026
Avaliação não solicitada
Overall experience
Overall experience - excellent. I would definitely have no hesitation whatsoever recommending this company to my family and friends.
23 de fevereiro de 2026
Avaliação não solicitada
The price was easily the best I could…
The price was easily the best I could find and the online order system was very straight forward. I am a very satisfied customer and will use Moonlitcat again.
7 de março de 2026
Avaliação não solicitada
The spray product was the size of a…
The spray product was the size of a salt cellar. Half the volume was soaked through the packaging and if I’d pissed on my car the result would have been better. A pathetic attempt at fraud but you caught me with your swanky advertising video.£15 for 50 ml of spot.
A tramp is a tramp. You probably don’t know what soap is.
11 de março de 2026
Avaliação não solicitada
Resposta de Moonlitcat
Hi Stephen, we’re sorry to hear about your experience and appreciate you bringing this to our attention. Your feedback is important to us, and we understand your frustration. We have reported your issue to our customer service team and they will get back to you within 48 hours. Please note that we will contact you via email you left in the order.
Great service and best price on web
Great service and best price on web. Top company.
28 de fevereiro de 2026
Avaliação não solicitada
Fell apart after a few days
Fell apart after a few days - typical Chinese cheap product and it does not have usb type c to charge it in newer cars without the old style plug in
10 de março de 2026
Avaliação não solicitada
Resposta de Moonlitcat
Hi Stan, thank you for sharing your feedback with us. We're sorry to hear that the product did not meet your expectations and that you experienced issues with it.
Could you please provide us with your order number or the email address used when placing the order? This will help us locate your order in our system and review the issue properly.
Once we have this information, we’ll do our best to assist you and resolve the matter as quickly as possible.
AVOID AT ALL COST!’ 2 months and no…
AVOID AT ALL COST!’ 2 months and no parcel or update. Do not use as a scam company. I bought an item from unique.com but this is the company it’s under and who took my money
EDIT FOR REPLY TO COMMENT
I’ve sent you my tracking number because that is all I have. Apparently it’s in Manchester but when I’m asking which courier it is no one can tell me because “we have many shipping partners around the world”
19 de janeiro de 2026
Avaliação não solicitada
Resposta de Moonlitcat
Hi Linda, we’re really sorry to hear about your experience and understand how frustrating it must be to wait this long without receiving your parcel or an update. This is certainly not the experience we want our customers to have.
Please rest assured that we take this matter seriously. We will report your case to our customer service team so they can review the order and investigate what may have happened with the shipment. Please note that we will use the email address you provided when placing your order.
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