Vueling Airlines Avaliações 

La peor compañía con la que he volado. Ayer me dejaron tirada en el aeropuerto de Barcelona. Con malas formas y muy mala fe por parte de la auxiliar de tierra. Me impidieron entrar al avión por qué según esa persona estaba cerrado el vuelo, cuando la información de pantallas decía que estaba retrasada tanto la salida como el embarque. Yo no pude acceder al vuelo y el avión estuvo 90 minutos en el finguer esperando para salir. Una vergüenza tener personal como el que me atendió a mí.

En el aeropuerto de Bilbao faltando 30 minutos para cerrar el embarque
El día 20/05/26 la señora del chec-in no nos ha dejado pasar
No tenía buen día o no habría dormido con el marido si es que lo tiene
Y hemos tenido que comprar otros billetes porque no tenía ganas de trabajar Bilbao /alicante 20/05/26
Hora del vuelo 11:30
Me estaba atendiendo a las 11

We booked with British airways return trip from Barcelona, we ended up with Vueling airline. We went to the airport 2 hours before the flight to return to LHR, waited in the queue for over an hours and more lots of people, check in staff are so slew, when we get to the check in they told us to late an hour before the flight.

They told us to see customer services, many people in the queue with same issue waited another 40 minutes to see them, , they told us we transfer you to another flight you have to pay €125 each and send us to Gatwick. Original flight was delayed so is the one we took to Gatwick Never book with BA or this airline, they are con merchants trick people to make extra money, bad reputation for BA. Never again

Very bad experience with Vueling at Barcelona airport on flight VY6612.
My carry-on bag fit perfectly in the official size checker, yet I was still forced to pay an extra €60 to board.

The staff member (code 567573) claimed it was because I had put on a hoodie before measuring the bag, which makes no sense and is not against any policy.
When I tried to record a video showing the bag fit correctly, I was told to pay immediately or miss the flight.
The exact same bag was accepted on my outbound flight with no issue. Extremely unfair and unprofessional experience.

¡Fatal! Es una pena que por una única persona la experiencia sea tan mala. Una supervisora, acre y en posición de poder, nos ha cobrado una maleta (60 euros) por sobresalir mínimamente. No me ha querido hacer recibo ni ha puesto por escrito su negativa, aunque se lo he pedido. Puedo adjuntar foto.

Travelled with a medical travel certificate. . checking in boarding gate, rude and obnoxious woman wasn't interested in looking at certificate. Explains in several languages reason for probable extra weight. Never had this issue before. Asked by I wasn't using a rucksack! Ended up having to pay to take onboard otherwise would have to go in-hold luggage. Avoid this airline.

Veniamo da Dakar con scalo a Barcellona e destinazione Venezia. Volo indecente, posti strettissimi . A Dakar non ci hanno dato la seconda carta d’imbarco dicendoci che dobbiamo rifare il check in a Barcellona. Sono le 03 del mattino. Tutti gli sportelli sono chiusi, le macchine x il check in automatico non funzionano ( compare prenotazione non trovata). Alle 04 dovrebbero aprire gli sportelli. C’è una coda di 100 persone…Per avere la seconda carta d’imbarco sono indicati sul video sportelli che non risultano essere quelli giusti. Alla fine, chiedendo più volte, ci dicono di rivolgerci agli sportelli dalla parte opposta di quelli indicati dal video…. Pazzesco, compagnia che non utilizzeremo mai più.

That this airline is allowed to exist is beyond me. They have worst customer service of the universe. Staff is super unfriendly, almost hostile. They are very reluctant to resolve the issues they caused, and just don't care what the European law requires them to do. This airline should seize to exist.

I take them once a month. It is quick to book and usually (not always) good rates. So I hardly ever have problems and they are on time. However their customer service is difficult to reach and you need to be patient to get them on the phone in case of a cancellation to book alternative.. But in the end we did. SO overall great company.

They overbooked my flight, rescheduled me 13 hours later for nothing but a 20€ food voucher. They then delayed the rescheduled flight I called customer service three times and couldn’t get through to an agent. This company is ridiculous.

Ich möchte mich von Herzen bei Vueling bedanken.

In einer extrem schwierigen und emotional belastenden Situation am Flughafen in Barcelona war das Personal unglaublich hilfsbereit, verständnisvoll und menschlich. Sie haben wirklich versucht, eine Lösung zu finden und haben meine Verzweiflung gesehen und ernst genommen.

So ein Umgang ist nicht selbstverständlich und bedeutet sehr viel.

Vielen Dank für eure Unterstützung – das werde ich nicht vergessen.

Had the most stressful and unpleasant experience with Vueling the other day. I am a professional musician, classical violinist and have to bring my violin with me when I travel for work. I normally make other arrangements where possible, knowing how unnecessarily strict the budget airlines can be with the instruments, but this time had no choice but bring my violin with me on board. The violin case is only a few cantimeters longer than official airline measurement and most of the major airlines don't have a problem with that. The ground stuff assured me it would be OK, but the flight attendant on board immediately declared that I was not allowed to have it with me, despite plenty of space in an overhead locker. An argument unfolded, a pilot had been informed, a flight attendant dragged my violin out of the locker, against my will, and insisted it had to go in the hold, or they would call security. I refused to fly and had to buy a ticket with another airline and had no problem with my violin whatsoever. Last year Vueling charged me €60 for bringing a bow case on board, half the size of a walking stick. A greedy and unfair attitude towards their customers, an inability to think outside the box.

No son ordenados , no tiene disciplina , no son atebciosos, no tiene compromiso y menos aún responsabilidad. Siempre están atrasados , siempre están causando problema nunca tienen responsabilidad . Es la peor compañía de vuelo del mundo

Absolute rubbish. Missed our connection because of late arrival. Staff not sympathetic or helpful at Barcelona. Missed our next flight to LHR and our next flight to jfk. Then because of not taking our outward flights with BA due to late arrival. All of them get cancelled. So we are down over 5k and had to sleep on airport floor with two children. We couldn't even use our rtn flight with Vueling and change the date and had to buy another ticket. This was a total rip off in comparison with the flight to jfk.
Lovely way to spend your 50 th birthday. Thanks vueling!
To add to this on the way back seriously annoyed I asked for extra free seat up grade lol. Some joke and they said I and my son had no approved certificate for cheap travel and tried to charge us extra money! which I explained and showed to them our other tickets were approved as having it in our flight there and the week later with them....which we should have been on
Then they seat my 9 year old girl between two strangers my wife in another row and me and my son in another row. She was crying and upset not that I can blame her and everyone was looking at us like we were mad. Bloody joke and I'm sure not even legal! There were many seats in front of us free and at least one side empty. Not that we were offered these. I will be speaking about the whole issue with lawyer. BA said you should refund us for their flights
No wonder you have so many bad reviews

Son unos sinvergüenzas, el pasado 27 de Marzo recogí la maleta destroza en el aeropuerto de Jerez puse una reclamación en el mismo aeropuerto, me dieron un documento con un código P. I. R. es imposible hacer la reclamación por su aplicación, me da error de código 😡

Very Rude staff behaviour at boarding on Birmingham to Barcelona flight 30/03. Staff extremely rude and arrogant in behaviour and when challenged about the behaviour very defensive with no apologies

Es difícil superar el grado de incompetencia y cara dura del personal
No vale la pena intentar establecer cualquier tipo de dialogo ni empatía con asalariados totalmente adoctrinados
Me costaría recomendar la compañía incluso a enemigos declarados

Very serious too harmful dangerous Services they have which is really ashamed for the HEATHROW AIRPORT. Groups of disqualified poor qualities of CHECK IN STUFF are mis interpreted misguided violated the HOME OFFICE IMMIGRATION Rules and Orders. Please immediately get in touch from the HEAD OFFICE. Worst than ever I have seen VUELING AIRLINES SERVICES. Ashamed shocked.

I wish I could give less than 1 star...
They didn't allow me to go on the plane as apparently they had to see my new mandatory evisa.
It turned out it was already created in my UKVI profile but I didn't have time to produce it and they insisted it was mandatory for UK customs (I was in Malaga).
That same evening I had to get another flight with BA.
Their different requirements were simply "have a good flight". Which I did.
I flew today with air Europa , Madrid to London, and had no mentions of this "new compulsory" evisa.

The customer service on this airline doesnt exsist .. whilst they will refer any type of of question to their AI chat assistant .... I can honestly say that my 18 month old son would be more helpful in resolving any problems.