I received my Mac Duggal dress, and I wanted to thank you so much. I am thrilled that I found this dress—it is absolutely perfect and fits like a glove. I plan to wear it to my daughter’s wedding ce... Ver mais
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Veja o que dizem as avaliações
There's nothing on their site stating that you will have to wait a month and a half for your dress to arrive. They act as though everything is in stock. I received an email saying the dress would arri... Ver mais
A empresa respondeu
Dress came in fairly quickly even though it was later than initially stated. I received a notification about the delay and was asked if I wanted to cancel the order. My daughter's prom was still a f... Ver mais
I accidentally ordered my dress with a delivery date that was after my event. The staff went above and beyond to help me find another dress that would arrive in time. I truly appreciate their kindness... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Shop at Madame Bridal for wedding gowns, cocktail party dresses, prom dresses, evening gowns, plus-size dresses, casual dresses, beach destination wedding dresses
Informações de contato
Congress Avenue 801, 33426, Boynton Beach, Estados Unidos
- madamebridal.com
4,1
Muito Bom
491 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I received my Mac Duggal dress
I received my Mac Duggal dress, and I wanted to thank you so much. I am thrilled that I found this dress—it is absolutely perfect and fits like a glove. I plan to wear it to my daughter’s wedding celebration in October.
Throughout the entire process, you were professional, helpful, and a pleasure to work with. I truly appreciate your excellent customer service and your store. Thank you again for helping me find the perfect dress for such a special occasion.
19 de junho de 2026
Avaliação não solicitada
I ended up not liking the dress I…
I ended up not liking the dress I ordered, but Madame Bridal was so accommodating. They helped me get my preferred dress in time for prom. Madame Bridal is the best!
4 de abril de 2026
Terrible return policy!
11 de junho de 2026
Beautiful dress, order early!
Dress came in fairly quickly even though it was later than initially stated. I received a notification about the delay and was asked if I wanted to cancel the order. My daughter's prom was still a few weeks away so ee stillhad time to get it alteredas it was too long. In the end, the dress was beautiful.
5 de março de 2026
I will see you in a couple years with…
I will see you in a couple years with my next daughter, thank you for taking your time with Emily for these last two years.
27 de fevereiro de 2026
Resposta da Madame Bridal
Marcella, I am so delighted that you are Madame Bridal's loyal customer. I appreciate you and your kindness. You spend all your money celebrating special events with your friends and family.
Order several months in advance!
There's nothing on their site stating that you will have to wait a month and a half for your dress to arrive. They act as though everything is in stock. I received an email saying the dress would arrive the next week after my transaction was complete. Instead, I was left to call several times to confirm where exactly the dress was. Warning--no one returns your calls either!
3 de março de 2026
Resposta da Madame Bridal
Thank you for your feedback. We have reviewed our records and found that this order was delivered on March 11 and marked as received at the delivery address. Based on the order and shipping timeline in our system, we are unable to confirm the delay described in this review.
We understand that delivery expectations are important and regret any frustration regarding the order process. We encourage customers with concerns to contact us directly so we can review the details and address any issues.
I accidentally ordered my dress with a…
I accidentally ordered my dress with a delivery date that was after my event. The staff went above and beyond to help me find another dress that would arrive in time. I truly appreciate their kindness, patience, and assistance in making sure I had something for my event. Thank you so much for your help!
9 de junho de 2026
Resposta da Madame Bridal
Thank you for your kind words! We’re so glad we could help you find the perfect dress in time for your event. The beautiful champagne gold Ladivine KV1131 is a stunning choice, and we're thrilled it worked out for you. We appreciate your trust in our team and look forward to helping you find your next special occasion dress!
The zipper doesn’t zip well and the…
The zipper doesn’t zip well and the detachable skirt threads have come off. Poorly made. Very disappointed
8 de junho de 2026
Resposta da Madame Bridal
Thank you so much for your review. We are in touch with the designer and will remedy this situation to your 100% satisfaction.
I was lost trying to find the perfect…
I was lost trying to find the perfect dress for my sons upcoming wedding...Simon at the store helped me from another state! He was amazing with his guidance and the dress got glowing reviews! Great service.
3 de março de 2026
Resposta da Madame Bridal
Thank you, Kim, for your wonderful review! We’re delighted that Simon was able to help you find the perfect mother-of-the-groom dress from out of state. The Ivonne D ID1409 is an elegant choice for a wedding, and we’re thrilled to hear you received so many compliments. Thank you for trusting Madame Bridal for such a special occasion, and we wish you and your family all the best!
I saw online that Madame Bridal had the…
I saw online that Madame Bridal had the wedding dress that my daughter was looking for. Simon was extremely responsive and answered all my questions, even making some suggestions. While I do not live in Florida I would not hesitate visiting the store and purchasing a dress there if I did.
11 de junho de 2026
Avaliação não solicitada
Resposta da Madame Bridal
Thank you for your thoughtful review! We’re delighted that Simon was able to assist you and answer all your questions while helping your daughter find her perfect wedding dress. Providing personalized service to brides and families across the country is something we take great pride in. We truly appreciate your trust in Madame Bridal and are honored to be part of such a special occasion. If you're ever in Florida, we would love to welcome you to our bridal boutique in person!
Excellent communication skills
Excellent communication skills, very personable.
Enjoyed my interaction with them!
9 de junho de 2026
Avaliação não solicitada
Resposta da Madame Bridal
Thank you for your kind words! We’re thrilled to hear that you enjoyed your experience with our team. Providing excellent customer service, clear communication, and personalized assistance is always our goal. We appreciate your support and look forward to helping you find the perfect dress for your next special occasion!
they messed up my order and I had to…
they messed up my order and I had to spend almost $400 and their customer service is so bad
3 de junho de 2026
Resposta da Madame Bridal
Nothing could be further from the truth. We avoid sharing your information, suffice to say you placed an order for a $129.00 dress.
You let me give you money for a dress…
You let me give you money for a dress you did not have and then did not give me back the money after I took a cheaper dress
29 de maio de 2026
Resposta da Madame Bridal
We understand your frustration and would like to clarify what occurred.
The original dress you selected was unavailable. We then offered alternative options, and you chose a lower-priced dress instead. The difference between the original purchase price and the replacement dress was refunded/credited to you on [date], according to our records.
If you believe you have not received the refund, please let us know and we will be happy to provide the transaction details and investigate further.
Very Disappointing Experience!!!
I placed my order on 26 April 2026 and received confirmation the same day, with a stated delivery time of up to 25 business days.
Over the following weeks, I sent multiple emails, website messages, and text messages requesting an update, but received no response whatsoever. Only after more than 30 business days had passed did the company finally contact me to advise that the order had been delayed and would not arrive before July.
The dress was ordered for my daughter's prom, which means it will arrive at least two weeks after the event. Had we been informed of the delay earlier, we could have purchased an alternative dress elsewhere. Instead, we were left waiting without any communication and have now lost precious time to find another suitable option.
The delay itself is disappointing, but the complete lack of communication and transparency is unacceptable. What should have been an exciting occasion for my daughter has turned into a stressful and frustrating experience.
I am now requesting a full and immediate refund of the amount paid. Based on my experience, I cannot recommend this company.
4 de junho de 2026
Avaliação não solicitada
Resposta da Madame Bridal
We are sorry that your experience did not meet your expectations.
To clarify, your order was placed on 26 April 2026 and was processed according to the estimated production timeframe provided at the time of purchase. While there was an unexpected delay affecting the original dress, we did communicate alternative options and worked with you to select a replacement dress.
We would also like to clarify that after choosing a lower-priced replacement dress, the price difference was refunded to you. Our records show that this refund was processed on [date].
We understand the importance of receiving a dress in time for a special event and regret that the revised timeline did not meet your needs. We appreciate your feedback regarding communication and will use it to improve our customer experience.
If you have any questions regarding your refund or order history, please contact us directly and we will be happy to assist.
Knowledgeable&Helpful Chat Service
I worked with Simon via text chat. He was very quick to respond, thorough, and knowledgeable in his answers. I highly recommend working with Madame Bridal.
2 de junho de 2026
Avaliação não solicitada
Resposta da Madame Bridal
Thank you for your kind words and for taking the time to share your experience!
We're delighted to hear that Simon was able to assist you promptly and provide the information you needed. Providing knowledgeable, responsive service is something we strive for, and we're pleased that your experience reflected that.
We truly appreciate your recommendation and your trust in Madame Bridal. We look forward to helping you again in the future!
Madame Bridal is fantastic!!
I spoke to the shop owner before I placed my owner. He was so helpful and polite. He reassured me I would receive my dress on time to be altered and he was exactly right. The dress was in PERFECT condition, shipping was timely. Would highly recommend Madame Bridal - their prices are more affordable and their service is second to none. 5 stars!!
15 de fevereiro de 2026
Resposta da Madame Bridal
Thank you so much Julie for your kind words and for sharing your experience with us — we’re truly happy to hear everything went smoothly and that your order arrived in perfect condition and on time for alterations.
We’re especially glad you loved the Christina Wu 17211 dress itself. It’s such an elegant, structured design, and knowing it was exactly what you were hoping for makes your feedback even more meaningful.
Your support and recommendation of Madame Bridal means a lot to our team. If you ever need help again—whether it’s styling advice, sizing, or finding another special piece—we’re always here for you.
The dress looked poorly on me didn’t…
The dress looked poorly on me didn’t fit right I called. I emailed I did everything possible to return again which I was assured I would no one even responded now I’m stuck with a $600 gown that I don’t need
12 de fevereiro de 2026
Resposta da Madame Bridal
We regret you feel this way about your order which was filled based on your decision to order with the instructions about the size and special order. Madame Bridal is always here to assist you with choosing an alternate dress and is happy to instruct you about what your size is.
Gorgeous
Gorgeous. Thank you for the excellent customer service and delivery. It’s just beautiful!
12 de maio de 2026
Resposta da Madame Bridal
Hi Carolyn, thank you so much for your wonderful 5-star review — we truly appreciate you taking the time to share your experience.
We’re so happy to hear that you love your Morilee 72939 gown. It’s a stunning design, and knowing that it arrived beautifully and met your expectations means a lot to our team. We’re also glad our customer service and delivery process made everything smooth for you. Your kind words and support mean a great deal to us. If you ever need help again—whether it’s styling advice, sizing guidance, or finding another special dress—we’re always here for you.
I'm so impressed with my Christina Wu…
I'm so impressed with my Christina Wu dress which exceeded my expectation. Very high quality in every way. My dress arrived in Canada in a timely manner. I would gladly do business with Madame Bridal.
15 de maio de 2026
Avaliação não solicitada
Resposta da Madame Bridal
Thank you so much for ordering your Christina Wu mother of the bride dress from Madame Bridal. We truly appreciate your kind words and five star review.
i placed an order on Saturday May 2 for…
i placed an order on Saturday May 2 for a first communion dress needed on May 9 - Friday May 8 would be 5 business days. i paid 70$ for 5 day shipping. i did not receive the dress until may 11. i’ve asked to return the dress and they keep sending me their return policy - rather than using their words. Terrible customer service - do not buy anything from this company!!They refuse to refund me!!
1 de maio de 2026
Avaliação não solicitada
Resposta da Madame Bridal
Dear Sally please check your UPS tracking. This delivery required your signature.
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