Made By Mitchell Avaliações 

401
•
O TrustScore é 1.5 de um total de 5

1,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Recently made my 3rd order as have been pleased with past experiences and definitely rate the products. However, the company is massively let down by the absolutely ABYSMAL excuse for customer servic... Ver mais

Avaliado com 1 de um total de 5 estrelas

Wrong shades sent, Terrible customer service. As a first time buyer, never again will stick to P.Louise from now on, at least there customer service actually respond and dont then ignore customers... Ver mais

Avaliado com 1 de um total de 5 estrelas

Appalling customer service. 2 items missing from my delivered ordered, totalling £35. Impossible to contact Made by Mitchell apart from using a chat button which has limited options and hasn’t been... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My second order disappeared, and nowhere to be seen after a month. I experienced no problems on my first order and loved the products! Unfortunately my second order disappeared during shipping. I sa... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Cosméticos
  2. também em
  3. Fornecedor de Produtos de Beleza
  4. Produtor de Cosméticos

Escrito pela empresa

Made by Mitchell offers a fresh new take on your cruelty free cosmetics, packing a whole lot of pigment, quality and serious value for money… Blushers, brushes, eyeshadow & pressed pigment palettes, bronzers/contours, make up organiser cases, and so much more! @mmmmitchell has earned his place in the cosmetics market by offering holy grail products, such as the brand’s hero product Blursh, that have exploded on to the market… It’s all here, we’re putting the heart into art ♡ www.madebymitchell.co.uk.


Informações de contato

1,6

Muito Ruim

O TrustScore é 1.5 de um total de 5

401 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,6

Todas as avaliações

(401)

23 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

I ordered champagne blush highlighter…

I ordered champagne blush highlighter which ive had many times before however this time the colour is very orange. I have left a message with chat line but so far not responded. I bought it on line Made by Mitchell
How do i talk to someone

12 de novembro de 2024
Avaliação não solicitada
logotipo da Made By Mitchell

Resposta da Made By Mitchell

Hi Connie, did this matter get resolved for you? X

Avaliado com 5 de um total de 5 estrelas

i have bought quite a few items from…

i have bought quite a few items from the tiktok shop for my 12 year olds christmas. all i can say so far is the packaging alone is very impressive and the products are a great size. cant wait to see her face on christmas morning with her made by mitchell haul ❤️❤️

31 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Made by Mitchell colour case electrics

Made by Mitchell is literally for everybody I love how exclusive the products are I used my colour case yesterday for the first time to do a Halloween Ursula look and wow! I'm not a make up artist I'm just someone who likes to play around with Make up and the colour case was so easy to use and so creamy! Thank you so much for making products that suits everyone and every kind of need too for those who like to cosplay or just general make up looks!

26 de outubro de 2024
Avaliação não solicitada
logotipo da Made By Mitchell

Resposta da Made By Mitchell

Thank you so much for your kind words x

Avaliado com 5 de um total de 5 estrelas

Really happy with my products!

Really happy with my products!

I've ordered a few bundles from Made By Mitchell and a few Blushes. I love the Blursh; I'll tell anyone who listens that they should try out the Blusher because it really is a great product that everyone should try.

I've had a few mystery bundles, and yes, I've had a few products in them that I'd never use, but that's a risk you take when you order a mystery bundle. And luckily I'm able to donate these products.

I would recommend in a heartbeat!

15 de julho de 2024
Avaliação não solicitada
logotipo da Made By Mitchell

Resposta da Made By Mitchell

Hi we are so grateful for your positive feedback. We are very happy you love our products as much as we do 💚💚

Avaliado com 3 de um total de 5 estrelas

Hit And Miss

I've purchased quite a few things via TikTok which draws you in. What I've found is products are hit and miss. Curve Case is easily my favourite. It's so creamy and blendable and as someone with older skin it just works really well on it. I quite like the original colour cases but they can be quite drying but admit I find using it on my upper waterline it does last reasonably well. The brushes I like but the wooden handles can split if when you clean your brushes you get them wet. My least favourite product is a tie between their powder blush and the item that really got the ball rolling, Blursh. I don't find the blush blends well and don't like its texture, it feels talcy. The Blursh.... I so wanted to love this but the glittery ones in particular just dry too quickly and spoil any makeup underneath them. I also don't find they blend well. I'm going to try adding a small amount of moisturiser to them I think because I got carried away one day with their deals and can't afford to throw items out.

Curve Case however 10/10 this one they nailed.

Note the date isn't accurate I actually bought most of my items months ago.

26 de agosto de 2024
Avaliação não solicitada
logotipo da Made By Mitchell

Resposta da Made By Mitchell

Hi, thank you for your honest feedback. We are extremely happy that you love our Curve Case just as much as we do. If you are unhappy about any products please contact the TikTok customer service team where they can assist you further 💚

Avaliado com 2 de um total de 5 estrelas

Bought a £25 mystery bundle

Bought a £25 mystery bundle. Very disappointed. A blender and a makeup brush.....ok.
Black lipstick!!!!!!! Bright green eyeshadow!!!! Yuk!
Blusher....quite nice.
Won't be buying again

23 de agosto de 2024
Avaliação não solicitada
logotipo da Made By Mitchell

Resposta da Made By Mitchell

We are very sorry you are unhappy with your Mystery Bundle. The description does state you will receive any of our products at random. You can return your bundle and receive a full refund 💚

Avaliado com 5 de um total de 5 estrelas

Excellent products, will be back for more!

I recently purchased the Curve Case in Medium and the Blursh Lights in 'Drip Drip' from Made by Mitchell, and my experience has been nothing short of excellent! The Curve Case’s creamy formula delivers striking pigment that shows up beautifully on my tanned skin and lasts all day. The Blursh Lights in 'Drip Drip' are simply mesmerizing—a stunning, glittery highlight that’s perfect for a night out or adding a touch of sparkle. The quality exceeded my expectations.

Ordering directly from their website was a breeze, and the DHL shipping they opt for was impressively fast. Despite some mixed reviews on Trustpilot, I’ve been thoroughly impressed with both the products and the service. I can’t wait to try more from Made by Mitchell!

16 de agosto de 2024
logotipo da Made By Mitchell

Resposta da Made By Mitchell

Thank you for your lovely feedback. We are very happy you love our products. MBM team x

Avaliado com 5 de um total de 5 estrelas

made by mitchell curve case-light

ordered this product and came in 5 days. i’ve got to say i really love this brand. packaging of product and the packaging the product came in is so beautiful and good quality.

i love love love the product aswell the shade variety in the one palette is exceptional. the fact i can use theirs a bronzer and blush i can use when i’m tan and another when i’m pale is just amazing and the formula is PERFECT

anyways i could keep on rambling on how much i love all their products but i’ll stop for now. mitchell your product really are the best. well done👏🏼💝✨

27 de julho de 2024
Avaliação não solicitada
logotipo da Made By Mitchell

Resposta da Made By Mitchell

Thank you so much for your kind words, we appreciate all the support 💚

Avaliado com 1 de um total de 5 estrelas

Brought a bundle

Brought a bundle, advertised as £70 worth of products, absolutely shocking is the only way to decribe what I received! Glitter silver blush, electric blue blush 😅 rubbish handcream...it's like water, a makeup blender, I buy these for £1 and a very small makeup brush which is the only thing I actually use. VERY expensive mistake, no reply from customer service when I messaged to question the value of these 'unusable products' shocking company, shocking products and shocking customer service, buyer beware
2 months and a reply on here with contact customer services?? I have already with no response at all, disgusting company with absolutely no customer service at all

28 de junho de 2024
Avaliação não solicitada
logotipo da Made By Mitchell

Resposta da Made By Mitchell

Hi we are very sorry that you are disappointed with your purchase. Could you please contact our customer service team via our website and they can help get this resolved for you 💚

Avaliado com 1 de um total de 5 estrelas

Worse purchase ever!

Purchased a mystery bundle for a reduced price of £15, it claimed the items were worth around £70. To be honest the quality was shockingly bad and probably no more than £10 worth.
What was supposed to be everyday makeup items, turned out to be poor quality glitters, sponges etc
I didn’t necessarily expect to like everything as that’s the gamble you take, but I didn’t expect a whole package of items they obviously cannot sell.
Tried to contact the company to complain, but have been going around in circles to get a resolution. Eventually was informed I would have to return the items at more expense to me, to get a refund! Whatever you do don’t make the same mistake as me! Big con!

27 de junho de 2024
Avaliação não solicitada
logotipo da Made By Mitchell

Resposta da Made By Mitchell

We are very sorry you are unhappy with your purchase. Mystery's are packed at random as explained in the description, you can receive any random item of ours. If you returned your items we would issue the full refund 💚

Avaliado com 1 de um total de 5 estrelas

Awful Bundle

Ordered the mystery bundle after watching video reviews, what a waste of money!!
Eye liner in electric blue broken tip and eye gel in electric blue (really we are not in the psychedelic 70’s).
I know you take a chance with these bundles but it seems they get rid of all the crap that no on orders. The bundles you see reviewed have great items in and are probably paid reviews who say they have received fantastic items!!!
NEVER EVER AGAIN WILL I BUY MADE BY MITCHELL PRODUCTS!!!

3 de julho de 2024
Avaliação não solicitada
logotipo da Made By Mitchell

Resposta da Made By Mitchell

We are very sorry you are unhappy with your purchase. Mystery's are packed at random as explained in the description, you can receive any random item of ours. If you returned your items we would issue the full refund 💚

Avaliado com 1 de um total de 5 estrelas

Would give zero stars

Would give zero stars
Brought two bundles ,the three and six bundle ..I know it's gonna be pot luck .. but products are shxt
Blush/ contour brush cheap( I have better quality brushes from temu)
Brown lip liner,goes on a shxxty diarrhoea greenish brown colour. The blursh ( liquid blusher) one a silvery/ gold colour the other a dark brown. Lip gloss a horrid pale pink.
I think they dump products that don't sell on these bundles and to make it worse £4.95 delivery
Give me cosmetics quid cheaper and in a box not just a A5 jiffy bag

1 de julho de 2024
Avaliação não solicitada
logotipo da Made By Mitchell

Resposta da Made By Mitchell

We are very sorry you are unhappy with your purchase. Mystery's are packed at random as explained in the description, you can receive any random item of ours. If you returned your items we would issue the full refund 💚

Avaliado com 1 de um total de 5 estrelas

Awful

Disgusting brought two items from the TikTok shop only one item arrived and they are taking days to rectify and give me and update will not be shopping with them again or use TikTok

25 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wonderful products

I have ordered numerous times from their tik tok shop and from beauty bay and all the products I have received have been of excellent quality. I am building up a collection of made by mitchell products and it is wonderful to support such an inclusive make up brand

3 de junho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

0/10 customer service

First time (and last time!) buyer of a Made By Mitchell product.

The item (curve case) arrived and I was overwhelmed with disappointment. The colours in the pallet no way resembles what has been on their social media and web page. The brown shades of bronzer & contour are green/ grey in my pallet.

I sent a message to their customer service team including comparison images and was simple told there's no issue - and I'm now being ignored.

I paid through PayPal for my item so I've opened a case - which too is being ignored!!! I am hoping paypal save the day.

I try and support "small businesses" where i can, but £30 is a lot of money for a pallet - especially when half the colours are unusable. I definitely will not be buying from this company again. Customer service leaves alot to be desired - this issue could have swiftly been resolved by them and I'd have been tempted to buy from them again- instead they've lost all my future custom.
Customers - proceed with caution

Edited to add - thank God for paypal! MbM have continued to ignore this case despite receiving the returned item.

EDITED TO ADD - I wrote this in May and get a reply in August, this is a prime example of their customer service. Still recommend avoiding!

24 de maio de 2024
Avaliação não solicitada
logotipo da Made By Mitchell

Resposta da Made By Mitchell

Hi we are very sorry about this, please contact our customer service team again with your order number and if they have received your return you will be refunded in full 💚

Avaliado com 1 de um total de 5 estrelas

I had originally tried my sisters blush…

I had originally tried my sisters blush and it was rubbish, since then I’d only heard bad reviews, however I decided to ignore these and bought the curve case after seeing good reviews all over tik tok I understand those accounts are payed to say good things but I decided to give it another chance. The curve case is terrible it lasts under an hour, doesn’t stay on and takes off your makeup in the areas you put it and is most certainly not worth £5 never mind £30. Won’t be purchasing from this brand again.

2 de maio de 2024
Avaliação não solicitada
logotipo da Made By Mitchell

Resposta da Made By Mitchell

We are very sorry you are disappointed with our product 💚

Avaliado com 1 de um total de 5 estrelas

I had a severe allergic reaction to…

I had a severe allergic reaction to these products (I’ve never had a reaction like this before). Awful swelling on my eyes from drip drip.
I sent a polite message on the chat explaining my issues and got a short and quite unhelpful response. When I replied, I didn’t (and still haven’t) get a reply for 4 days. Gutted because I did actually really like the products and wanted to buy more but I’m now worried I’ll have this reaction to all products. My purchases are now useless to me and I expected Atleast an apology/ compensation for my now useless products. I’m hardily surprised to see all these awful reviews because the customer service was really not up to scratch and needs improving.

5 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

mystery bundle

i ordered the mystery bundle and the products i got was amazing. first time ordering and definitely will not be the last. its all got very good pigment and none of it smudges

-i got a blursh in the shade sweet cheeks
-i got another blursh in the drip drip shade
-i got the softest beauty blender
-a brush in the size me11 or mc11
-a graph-ink liquid liner in the shade black milk
- and a all lip no trip in the shade cutie patootie

all of it will definitely be used thank you so much x

22 de abril de 2024
Avaliação não solicitada
logotipo da Made By Mitchell

Resposta da Made By Mitchell

Thank you so much for your support we appreciate it so much 💚

Avaliado com 5 de um total de 5 estrelas

Great service, great products

Ordered the item on 09/04, delivered on 11/04 via DPD, no issues at all, the product is gorgeous, packaged beautifully, highly pigmented black lipstick with no transfer once dry. I see some people complaining about scent, but my items don't have any kind of smell, and the products feel pretty weightless when wearing as well, so perfect for gigs and festivals. I will say I ordered directly from the MBM website and not tiktok shop, which seems to be where a lot of the issues are coming from.

11 de abril de 2024
Avaliação não solicitada
logotipo da Made By Mitchell

Resposta da Made By Mitchell

Thank you so much for your support we appreciate it so much 💚

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