Made By Mitchell Avaliações 

Absolutely awful customer service, ordered before Christmas, never recieved anything. After 3 weeks of contacting the team I recieved a response to say that 'evri was delayed picking up my parcel' so to wait a few days. The following day I was informed my order was cancelled due to incorrect address, which was definitely not the case. I queried this and still have recieved no response. It's a complete scam. Seems like they accept orders they have no intention of fulfilling

They mysteriously cancelled and refunded my first order, which is no problem, BUT customer service never answered any of my emails as to why. My second order, that i had purchased the same day, has been on the way since November and I haven’t received any updates.

Unfortunately I only received one of the two items that I ordered and the other one was damaged. It took me two days to resolve the issue, as I did not get a response to the email I sent via the website, so I had to go via the chat. Despite receiving a refund for the missing item and delivery cost, I was not left happy with the customer service. This is a real shame as I love MBM products, but given my experience, sadly I don't think I will order them again.

I would be able to lave feedback if I had received the cases. The Evri tracking number states that they are awaiting the parcel since 6/1/23. I have written to the customer service 3 times now and had no response
Awful service and really disappointing as I bought these for my daughters birthday this weekend. The order was placed on 30th December

missed 2 things from my order- wanted them sent out they just gave a refund- i bought them all when on sale and now have to pay double and more delivery- shocking service

Order not received and no response to email requests for assistance

The products arrived in good time as they are Christmas & Birthday gifts :
My Daughter who is a MUA is thrilled to bits with the colours and quality loves the brushes eager to use the products for her clients

I haven’t received my order after 2 weeks, I have tried to get in touch with customer services after over a week, nothing. They have taken my money and I still don’t have the products. Absolutely put me off the whole brand and will never purchase this again. Going to take this experience to social media asap.
Here is my tracking number with evri so you can see for yourselves - H00JDA0009045674 with Evri. As you can see it has not even left with them, I understand courier delays however with no response from Made By Mitchell it just tells me they’ve taken my money and ran with it .

Very good blush I love this blush soooo much

I will not purchase anything from Made by Mitchell website anymore. I ordered the blush trio set and next week, PayPal is refunding my money from this purchase. NO ANSWERS TO WHY! This is a bad business practice.

Still have not received my items. Emailed made by Mitchell but no response!

I was missing an item and iv tried contacting made by Mitchell and iv had no response!

Fast delivery, great products- so excited to use them.

Hi,
I didn’t receive some of my order (6 bundle loneyly hearts blush and mini mystery bag)

After my order was confirmed, it was cancelled days later with no warning and no help has been received when reaching out about the issue.

Order placed 27/12/2022 and still not received. No response from customer service to emails to both Made by Mitchell and Evri. Extremely poor service.

Products amazing such quick delivery also couldn’t fault a thing

I ordered off tiktok shop one of the large makeup cases from mmmitchell. I have ordered lots of products before with no issues so had no concerns about the product delivering. I ordered this on December 7 and it said dispatched on December 9. I still don’t have a product & Evri claim they delivered on December 22. I have tried to contact both mmmitchell & Evri but I’ve had no luck receiving a refund. Tiktok shop have tried to help me claim a refund but it was denied today by the seller due to lack of evidence. How am I meant to provide evidence of a product I haven’t received? This has left me with no choice but to raise a dispute. I really loved the products from this company, but when there’s such a loss like this I will not be using this small business again (which is a shame but necessary). Looking at all the reviews on here, I’m not surprised my customer service has been as bad as it is.

Bought as a birthday present for my daughter (by request) she loves them.

I have still yet to receive my package they decided to refund me because somethings going on with the shipping but then ignore me.