Magazines Direct Avaliações 819

Simply the worst company I have ever dealt with. Over many years my orders with them have never been correct. Even today, the wrong binder was sent - wrong colour, wrong magazine. Why are they still trading? Every time you have to chase them up and all you receive is a stock answer/phrase that their staff are told to use. Judging by the names of the employees, English is not their first language, and as such they are unable to fully comprehend any issues raised. As this has gone on for many years, it seems unlikely that it will ever improve. Shame it’s not possible to leave a no star review. Avoid if you wish to maintain your sanity

Signed up for £6 for 6 months subscription to woman and home. Tried to cancel through email as issues with magazines arriving.
Numerous Emails ignored. They make it as difficult as possible to cancel.
Luckily cancelled direct debit on the day they tried to take it.

Terrible customer service, they never respond and never have answers. I ordered a Digital Camera World subscription with a free gift but the wrong gift was sent, I have spent 2 months trying to resolve the issue but getting no resolution. Threatened to cancel if they don’t sort it out.

For some reason 2 extra subscriptions were set up. It took me 30 mins to persuade them it was an error on there side and then when I was put through to get a refund on 2 of the subscriptions I was cut off.

Paid for a 6 magazine subscription for TV and Satellite Week starting with the Christmas issue

So far have only received 2 issues, was told that i would receive another last week as there was a "system error" which prevented the other 4 being sent out

Surprise surprise no magazine was sent

Am done with the constant emailing and excuses and if Magazines Direct want to actually respond to my email rather than putting a reply under this review it will save someone time from copying and pasting the same reply they give everyone else

Ordered a 1 year subscription for GuitarWorld magazine. It's mostly ads so wanted to cancel after my 1 year was up. Except you can't do that, there's nowhere on the website that will let you. They make you set up an account to manage your subscription but you can't actually manage anything with it.

Their website asks you email about cancelling but, despite replying promptly when you have issues with ordering from them, when you email about cancelling they completely ignore you. You will be charged again but it won't be a year after you subscribed, it'll be a month or so after that so you'll think your cancellation request has worked.

Total scam, do not waste your money and time.

I was supposed to get 6 issues of a tv magazine for £1.
They took 31.25 out of my account instead.
Not the first time they have done this.
Luckily bank refunded me.

Magazine Direct are an absolute disgrace. There so called special offers are nothing short of a con. You have to make sure to cancel direct debit with your bank as soon as you start getting your so called special offers on subscription otherwise you will be paying full price as soon as the special price has come to an end. They never answer emails or if they do you are given a case number and you are never contacted again. I find it quite unbelievable that a magazine like Country Life should have anything to do with them. Avoid at all costs you may think you are getting a good deal but if like my experience copies of the magazine never arrive or if the do they are six days late it is just not worth the trouble of dealing with this company at any cost.you have now asked me for more information, I should like magazine direct to let me know what else they need to know in order to publish my review.

Was given a six issue gift subscription to Country Life magazine, special offer price of £6, not a lot of money I know. The first two issues arrived, 6 days late. After that, nothing. Contacted Magazines Direct, and they said they’d sort it out. A few days later, they send me another two issues of the same ones I already had. Nothing at all since. Contacted both MD and County Life, who basically couldn’t be bothered. I think the six issues for £6 was a scam. They never intended to give you that deal, unless you carried on with a full 52 issues. Avoid this company, they don’t answer emails, and it’s almost impossible to get through on the phone. Avoid, avoid, avoid

Really really poor - purchased a magazine subscription as a Christmas gift and still no issues delivered . Customer care is very strange and has given different explanations in different emails …from the issue being sold out to postman couldn’t find address and returned the magazines I would never use ever again so embarrassed that my gift has not yet arrived .

Missed issues and 5 days late on occasions no,reply to emails spoke of cancelling no confirmation but is cancelled total lack of customer service

They are literally scammers. They’ve made it impossible to cancel on their website, which is done on purpose so you’ll be sending emails like a freaking idiot—only for them not to reply, leaving you completely in the dark. You’re stressed out because you can’t communicate with them. Just save yourself the hassle, contact your bank, explain the situation, and warn others about this god-awful company.

Edit:* Contacted my bank and was immediately refunded—just goes to show I’m not the only one who’s had problems with this awful company.”

** I received an email from them, refund accepted. Good, but too little too late.

Several calls, completion of contact form, callback request, and email - NO RESPONSE to anything.
Trying to cancel a gift subscription and Magazines direct are making it IMPOSSIBLE. I have wasted hours at this point and no one will so much as reply.

You can reach the main number (for new subscribers they are more than available), but when you get transferred to cancellations surprise surprise no one wants to speak to you.

Disgusting money grabbing behaviour and zero customer service. They are just hoping you forget and that the subscription rolls over into the next payment.

I have had a failed delivery problem since November. 4 times they have said they have resolved it (alleged 'system issue') and said the missing issues will be credited and delivered. Every time this has not happened. I have given up and asked them for a refund - no hope of getting that though. Total rip off. Avoid.

Magazines Direct wrote to me to say my subscription was cancelled as there was an issue with my payment (there wasn’t), then took the DD anyway. Now saying they have no record of the DD. Umpteen emails later (including sending proof of DD), situation not resolved and emails not replied to.

They get you to take a subscription on the promise of a welcome gift which never arrives and when you contact them they ignore you and don’t respond. Terrible customer service.

I have been a subscriber to Guitarist Magazines for several years and usually take out an annual subscription but last year subscribed by direct debit deducted from my bank account at quarterly intervals.
On that basis Magazines Direct promise to give at least three days notice of any subscription price increase.
By a letter dated 31st December 2024, but received by me on 28th December, Magazines Direct notified me of a subscription price increase 28% higher than I could have subscribed for through the magazine. On the same day I emailed them, drawing the matter to their attention and advising that I did not wish to renew my subscription and cancelling my authority to deduct any further money from my account. I promptly received a reply advising that my subscription had been taken on 28th (ie no three day notice!) and my subscription has now been cancelled. Since that date I have been emailing to try and get my subscription money refunded. Despite, promise of a refund and a telephone call nothing has happened and I am still awaiting my refund! I feel that I have been consistently mislead and now I am being totally ignored.
I feel that by agreeing to pay for my subscription by Direct Debit I have been taken advantage of and my subscription increased without my agreement. Magazines Direct have not honoured their agreement to give me sufficient notice of an increase and do not value me as a loyal subscriber. Very poor customer service!

No option to cancel. They do send stuff but it's a scam website.

Absolutely useless. Spent long periods on hold, hours of trying to get a response, got no helpful response, no response to email, wasted hours of my time and their unhelpful courier lied to so I cancelled my order and won't be renewing my subscription to Computer Active. This comes after months of being messed around with my previous subscription when you took my money and again gave me nothing, so I missed several issues and it took you months to sort out. Avoid like the plague.

I ordered a subscription to Living etc for my other half for Christmas and wanted to manage it online. agazines Direct still haven't added it to my account despite numerous phone calls and emails and seem more than happy to ignore my requests. Be careful if you have a problem with them.