Magazines Direct Avaliações 819

If I could give 0 stars I would. Broke the contract by not sending the free copies in the order and then taking £68 without my consent when the original order was 6 free copies and then £33 for any more copies. I have complained numerous times and although eventually I received a refund I still have not had a response to my numerous complaints. Do not use this company

I ordered a gift for my dad's birthday through Magazines.co.uk - they seem to have good reviews but it is Magazines.Direct who are corresponding with me. I signed up for the magazine a month ago and, although I have ordered a weekly TV Times, my dad still has not received anything. I got an email last week to say that the latest edition was posted out to him. He did not get it. They double checked the address and said they had sent it to the wrong address, even although my dad's correct address is clearly showing when I sign in. They said they would give him a complimentary 3 extra copies. He is still waiting for any copies to come in. I cancelled my direct debit as the payment came out weeks ago and I only wanted the gift to be the 12 issues - I have now had an email from Magazine.Direct to say that because my direct debit has been cancelled that they would not be sending out any issues - even although they have taken the payment for my dad's gift. I now think that my dad is not going to get his gift - after me paying out £25.25. What a waste of money. AVOID THIS COMPANY.

UPDATE - I had emailed the company yesterday to find out when my dad would be getting the first issue and I was told again that there was a problem with the address of the sender and the format that they have it in (even although address is correct when I sign in and see it, and they were supposed to have sorted this issue last week). I have now contacted them to ask for a refund and they have told me not to cancel direct debit until I had got my refund. I had already cancelled direct debit, but this should not affect me getting a refund so I am very dubious that I am going to get this refund. I am supposed to be covered under the Direct Debit Guarantee so I will be going to the Financial Conduct Authority if I do not get my money back. How this company are treating everyone on here - not just me - is absolutely shocking. Nobody should be out of pocket for buying magazines.

Set up a direct debit

They can't tell me when my payment will be debited from my account, not can they tell me how much will be debited.

They are in breach of the DD guarantee but don't seem to care

I've been waiting for the accounts department to contact me with the info requested. Nothing.

I've made an official complaint over a week ago. An acknowledgement and then nothing since.

I'm waiting for the letter that apparantley I'll receive in '2 days' over a week ago.

Atrocious customer service from start to finish

*Edit*

Information provided as per their request via TrustPilot - needless to say nobody has responded to it.

Still no update to my complaint or contact from accounts.

I have now got a letter giving the date of first payment (24/9), great except its 3 weeks earlier than the date showing online (12/10).

Online chat with Nancy who says the payment 'should' be in the first week of October, her supervisor Monica disagrees saying it will be this week (weekending Fri 13th September) before changing her mind and saying she doesn't know when it will be or why there are different dates.

Utterly hopeless at every step

When a magazine we subscribed to through Magazines Direct folded, Magazines Direct told us it would refund the remaining part of the subscription - six months worth. That was two years ago - and we still haven't received the refund. First they said they'd sent it to Paypal (which they hadn't). Then they said they couldn't refund to Paypal, so they said they'd sent a cheque (which they hadn't). We no longer subscribe to any magazines through Magazines Direct and don't support magazines published by Futures Magazines, of which Magazines Direct is a division. We emailed the Company Secretary of Futures Magazines about Magazines Direct not providing the refund and still we didn't get the refund.

I ordered a ghost magazine in June it never arrived I mailed them about it they said they would send a second one that one also never arrived it’s been 2 god damn months they are scammers end of story

Utterly incompetent organisation. I bought a magazine subscription as a present for my sister. Ten months later she has only received one edition. After months of phone calls and emails, Magazines Direct has agreed to a refund but I discovered today they have returned the wrong amount. Do not use this company in any circumstances!

Here we are now 13 days and still no magazine which was originally ordered on 4/8/24 but 3 e-mails telling me a replacement will be with me in 7/10 working days. I have now requested a refund but don't hold out much hope. No doubt I will get the usual generic reply here telling me how sorry the are and to get in touch with them so they can look into the matter.
HELLO !!! I have already done so and all that happens is I get the e-mails already mentioned here
Totally incompetent organisation
My advice saved your money and look elsewhere
Original order number

Just purchased September edition of Country Homes & Interiors. Promo page advertising digital and print editions available at a reduced price by quoting D35S. Tried this and it doesn’t work. Waste of time trying to chat with someone about it, as they can’t help and ask you to then call them up!

I wish I had checked here before ordering. I ordered a print copy of a magazine. First I never received a confirmation email. Support then informed me I should wait up to 9 working days, but of course I never heard anything. They then told me that I ordered a digital magazine for which I created an account. I did not want that, so asked for a refund. They then canceled my order and stated that they could not find my payment, so no refund was possible. This is clearly a scam!!

Ordered a single issue of Cycling Weekly advertised as Cav's 35th TdF celebration edition (18th July 24) only to find when it came that this was not the case - 11th July 24 edition was the actual Cav edition and was not available on website despite Customer Services telling me that they had stock. After complaining, they e-mailed me to say they would post out a copy of the 11th July 24 edition as a good will gesture, but this never arrived!!!

I haven't actually placed any orders and I'm glad I haven't after reading the reviews.
I went on the website as looking for back copies, but could not reject any of the cookies or deselect adverts/vendors. They only seem to give you the option to accept them all, and I'm not doing that. What a con!

Ordered magazine, didn't turn up. Contacted support and they said they'd send another but still hasn't turned up. Will never order from this place again. (wish i checked them on trust pilot before ordering)

During a check through my bank statement this month I came across a payment taken by Magazines Direct of £29.99. Surprising as I do not have a current subscription with them. Further investigation showed I had overlooked the same payment being taken from my account on the same date in 2022 and 2023. I held previous subscriptions for 2 magazines both terminated in January 2023 and neither for £29.99. I duly contacted customer services on 2.8.24 and was asked to email proof of the payments being taken as they couldn’t find anything on my account that corresponded with these amounts. This was duly done and I received a response addressed to a completely different person using a subscription number that did not pertain to me. I replied pointing this out and received a further inane email acknowledging my payments were taken for the unknown subscription and another unrecognised one and apologies for the inconvenience! I phoned again today, the customer service operator agreed that the subscriptions were not in my name and that the payments should not have been taken. She has promised to escalate this ( I grow weary!!!) and contact me with her solution by the end of this week. I felt obliged to point out that my expectation was for a full refund of £89.97, the only solution for money wrongfully taken from my account. The erroneous use of my bank account is a data breach by this company, in their own terms and conditions such incidents should be reported to the Data Protection Office at Future Publishing. The address can be googled on line, they just send you in circles on the Future Publishing website. I urge anyone who has experienced something similar or who has paid for products they have not received to not give up. It is extremely tiresome pursuing these people for a satisfactory resolution, however, I realised reading these reviews (mostly 1*) that all these amounts of money improperly taken add up to a very considerable amount in the company bank account and an abuse of the customer. Don’t use this company and please discourage anyone who will listen to you not to use this company, it is not properly organised, it is not well run and when things go wrong they suddenly become very inaccessible and so hard to resolve.
As of 9.8.24 I have not received any requests from anyone asking for any further information. The case reference number for the email trail between myself and Magazines Direct customer services was included in the hidden information on my original review and would include all the information the company requires to investigate this matter. In spite of the assurances from the operator I spoke with on 6.8.24 I have heard nothing more.

Awful customer service. I subscribed to period living for years. I finally cancelled after paying for a further 3 copies which never turned up. After numerous emails I managed to receive a further 2 issues but im now losing the will to live to get my final issue. Never Again!!!

I have moved address 4 months ago I informed them of my change of address 3 months ago but they sent the next 2 magazines too my old address I rang and told them this but received no apology for this but was informed I would miss out on the July issue and receive the August issue at my new address as though it's a big favour being done I subscribed so that I would get every issue so I was upset by this and cancelled my subscription only too be hounded by daily e mails asking me too subscribe again the service provided did not match my expectations I would think seriously before you subscribe

Still not received my Gardening magazine chased with no reply nothing but a scam

Awful customer support who rarely reply. I pay for magazines I rarely receive. The online portal doesn't allow me to access my subs to change address, cancel or update payment details. The whole thing is a mess. They are literally killing an already dying industry.

They overcharged my subscription to cyclingnews 3 years in a row. Incompetence at best, fraud at worst.
Do not buy from them.

I think this might be a scam website, none of my orders have yet to arrived.
They do answer via mail, but the answers are like once it was sent we have no idea where it is.

This Company Is A Disgrace, Avoid At All Costs

On 27 Nov 2023 I paid this so-called company £75.72 for a subscription magazine for my grandson’s Christmas present. The company remains in breach of contract. It failed to deliver even a single edition of the magazine and I have tried for 8 months to obtain a refund, but to no avail.
I have recorded well over 30 emails backwards and forwards with this company. They are always so apologetic in their replies and say they will sort the problem as soon as possible. However, sort the problem they do not! They kick the can down the road and hope you will go away! I have discovered that most of their emails are standard copy and paste emails because I have received several lengthy reply emails with exactly the same wording, but sent from different individuals.
I have also phoned them on many occasions to complain, but once again it goes nowhere. I have asked for my complaint to be escalated, that seems to be a no go process. I have asked to speak to a senior manager or director. The response is they are in a meeting, but they will phone me back. But they never do! It is impossible to get beyond the call desk administrators.
I have written and threatened legal action through the Small Claims Court, but it is like water off a duck’s back.
Magazinesdirect.com is owned and operated by Future Publishing Limited, a company registered in England and Wales. This is a £400m turnover company with Operating Profits circa £100m.
I have been desperately frustrated by this company. My grandson was terribly upset by not receiving his magazines which I promised him as a Christmas present. I am a pensioner in my 70s who can ill afford to lose the money I paid. However, I have now given up chasing! This £400m company seems to have a greater need for my £75.72 than I do, it is tantamount to theft, scamming a pensioner!
That’s why I say and repeat, this company is a disgrace, avoid at all costs.
A one-star Trustpilot review is actually too good for Magazinesdirect, it should be MINUS 5!