I’ve been using MagBak cases for over 5 years and it has always been a great experience until I ordered the iPhone 16 Pro Max MagBak Elite case. My first case started to crack around the finger l... Ver mais
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Veja o que dizem as avaliações
I have been using MagBak cases for years. I recommend them to everyone! They have great drop protection. The magnets are super strong. I have never had any issues with these cases leaving marks on t... Ver mais
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Surprisingly great response rate and service! I usually hate waiting around for email responses to companies, but they were very on it and pretty responsive. Love their products!
The phone case cracked, i have the elite case for samsung s25 ultra, bought in september 2025, the website dont find my order so I cant write them for warranty. The communication with the website i... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We develop minimalist, easy-to-use, products that improve and simplify our daily lives. We obsess over design and aim for maximum functionality.
Informações de contato
719 S Los Angeles St, 90014, Los Angeles, Estados Unidos
- info@1lss.com
- magbak.com
4,7
Excelente
2 mil avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The case is fantastic
The case is fantastic, strong and sturdy. Magnet attaches really well and better than all I’ve tried before. The ring spot broke but they sent me a replacement. Fantastic case and fantastic customer service. I have multiple friends with them and we won’t go to another case anytime soon.
1 de abril de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Jason,
This was a great one to read, thank you.
Glad the case is holding up strong and that the magnets are doing their thing better than the rest you’ve tried. Sorry about the ring spot breaking, but happy we could get a replacement out to you quickly.
Also… getting your friends on board too? That’s next level 😄 We really appreciate the support.
MagBak Team
Great case and great customer service
22 de abril de 2026
Avaliação não solicitada
Resposta da MagBak
Hey John,
Short and perfect, we’ll take that all day.
Really appreciate you!
MagBak Team
Great Products
My wife and I have been purchasing Magbak cases for our last three iPhones. We love the strength of the magnetic cases and the protection these cases provide. We have run into a few minor issues with the iPhone 16 Elite cases, Magbak customer service has helped rectify the issues quickly. We will continue to do business with this company.
22 de abril de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Jason,
Three iPhones in, that’s some serious loyalty. We don’t take that lightly.
Really glad to hear the cases have been doing their job with both protection and that magnetic hold. And while those small hiccups with the iPhone 16 Elite aren’t ideal, I’m happy the team was able to jump in quickly and get things sorted for you.
Appreciate you and your wife sticking with us over the years, that kind of trust means everything on our end.
MagBak Team
Just an awesome company to deal with…
Just an awesome company to deal with and huge on customer service
22 de abril de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Mark,
That’s exactly the kind of reputation we hope to earn really appreciate you putting it that way.
We try to keep things simple, helpful, and human on the support side, so it’s great to hear that came through.
Thanks for sharing this!
MagBak Team
Spectacular quality products
Spectacular quality products, but what keeps me coming back as a customer is the customer service provided. They met all of my needs and communication was always prompt.
20 de abril de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Matin,
“Spectacular” is a tough word to live up to. We really appreciate you saying that.
Even more glad to hear the support side is what keeps you coming back. That’s the part we never want to miss, and it sounds like the team delivered with clear, quick communication.
Thanks for sticking with us, it doesn’t go unnoticed.
MagBak Team
Quality products and amazing customer service
Quality products and amazing customer service, something you don’t see with companies nowadays.
14 de abril de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Travis,
That’s a big compliment, thank you.
We put a lot of effort into both the product and the support side, so hearing that it stands out (especially these days) means a lot to the whole team.
Really appreciate you taking a moment to share this.
MagBak Team
I truly enjoy my magbak case for my s25…
I truly enjoy my magbak case for my s25 ultra. Pinky pillow broke after a while and I reached out to through Facebook and they took care of me. I received 2 Pinky pillows in the mail shortly after our interaction. My case ended up cracking slightly recently and I received the same treatment . They stand behind their warranty and are very quick to respond on Instagram and Facebook. I would recommend this product.
22 de abril de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Rich,
This is the kind of experience we aim for, so it’s really great to hear it played out that way for you.
Sorry you had a couple of bumps with the pinky pillow and the case itself, never ideal but I’m glad the team was able to step in quickly and make it right each time (and getting two pinky pillows out to you is a nice little bonus 😄).
Also appreciate you pointing out the quick responses on Facebook and Instagram, we know how much that matters when something goes wrong.
Thanks for taking the time to share this!
MagBak Team
Excellent magnetic strength, sturdy case & great customer service
I accidentally damaged the button inserts on my case & asked about purchasing replacements. MagBak replied quickly to my question and replaced them at no cost. Great communication & they stand behind their product!
19 de abril de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Dan,
This is exactly the kind of message we love seeing.
Accidents happen (those button inserts like to keep things interesting sometimes 😄), so I’m really glad the team could jump in quickly and get you sorted without any hassle.
Appreciate you calling out the magnetic strength and build as well, and even more so for noticing the communication. We put a lot into that.
Thanks a ton for sharing this!
MagBak Team
Good case
Good case, very professional team. Had an issue with my keys not fitting the key tag and they help me refund with no hassle. Their wallet had a beeping issue and they replace it for me with no problems either. Very good experience highly recommend them
22 de abril de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Ahmed,
This was a great read, really appreciate you taking the time to share it.
Glad the team could step in quickly with both the key tag refund and the wallet replacement. That beeping issue can definitely be frustrating, so it’s good to hear everything was handled smoothly on your end.
Thanks again for the recommendation!
MagBak Team
Galaxy S26 Ultra MagBak Elite
I purchased the MagBak Elite for my Galaxy S26 Ultra along with the red accent accessory pack. I was really looking forward to the combination of solid protection and magnetic convenience. However, I was initially quite dismayed when I tried to use my S Pen. After installing the case, I noticed significant interference whenever the pen got near the magnets. Since this was an expensive purchase, I felt disappointed that it didn't seem to work as advertised.
I reached out to MagBak to share my feedback and was immediately impressed by their level of service. To my surprise, they responded quickly and thanked me for the report. Their communication was incredibly friendly and professional, which made me feel valued as a customer right away. They explained that this was a known issue and that their team was already developing a revised version to fix the interference. They even offered to send me a replacement case for free as soon as the update was ready.
I just received the new and improved case, and I am happy to report that the S Pen works perfectly now. I still get to keep the convenience of the magnets along with all the other great features and protection. I am so appreciative of how MagBak handled this situation from start to finish. This is a fantastic company that truly cares about its customers and is willing to do the right thing.
22 de abril de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Wendi,
This was a really good read and we get that initial “wait… this isn’t right” moment. Not a great feeling, especially on a new purchase.
Really appreciate you giving us the chance to fix it though. Glad the updated case landed in your hands and the S Pen is now working exactly how it should, with all the features you were excited about in the first place.
Also means a lot that you called out the way the team handled it. That part matters just as much to us.
Thanks for sticking with us through the whole process and for sharing this!
MagBak Team
Highly Recommend
Great product and most important great customer service. Highly recommend and will buy again! A++++
21 de abril de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Ryan,
A++++… we might have to frame this one 😍
Really appreciate you calling out both the product and the customer service. That’s exactly the combo we work hard to get right. Love hearing you’d come back for more too.
Thanks for the recommendation and we’ve got you anytime.
MagBak Team
Awesome company and products and you…
Awesome company and products and you can’t beat the customer service!!!! Will continue to buy from this great company.
21 de abril de 2026
Avaliação não solicitada
Resposta da MagBak
Hey there,
Short, sweet, and we’ll take it 😄
Really appreciate the kind words about both the products and the customer service, that combo is exactly what we aim for every day.
Means a lot that you plan on sticking with us. We’ve got you whenever you need us.
MagBak Team
I’ve always loved these phone cases
I’ve always loved these phone cases. Slim, protective, comfortable and extremely versatile! I purchased my second one since I upgraded phones. The case was great but over time it started to peel and the finger pad broke. I was unsure about warranty replacement so I just emailed them from my order email. They responded right away and informed me there was a 1 year warranty. It was just before a year. All I had to do was send pictures and they immediately sent me a replacement at no charge. Excellent customer service, excellent product support!
21 de abril de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Monica,
Love hearing you’ve been rocking MagBak across upgrades.
Really glad the team could step in quickly and make the whole process easy once you reached out. That’s exactly how it should feel, simple, fast, and no hoops to jump through.
Thanks a ton for sticking with us and for taking the time to share this. We’ve got you anytime you need us.
MagBak Team
All I could ever ask for!
I got the MagBak Elite case for my iPhone 16 Pro, and I love it! It has all the features that I would normally have to buy as add-ons for any other case I’ve previously used. On top of that, their customer support has been great! I’ve had a few minor issues that needed fixed, and they have been quick to fix the problem with no hassle! Highly recommend MagBak for everyone wanting or needing a case for their phone!
21 de abril de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Zachery,
This is exactly what we love to hear. One case doing the job of everything else you’d normally have to buy separately 🙌
Really glad the Elite case is hitting the mark for you, and even happier that the team was able to jump in quickly and get those small issues sorted without any back-and-forth. That’s always the goal, to make things easy and keep you moving.
Appreciate you taking the time to share this (and for the strong recommendation too). It means a lot.
MagBak Team
The MagBak Elite for iPhone 17 Pro Max…
The MagBak Elite for iPhone 17 Pro Max was exactly as described. Product came in on time. One small issue: finger loop tore. I reached out to customer service and they have ensured me a replacement is in the mail. A+++++
17 de abril de 2026
Avaliação não solicitada
Resposta da MagBak
Hey there,
Really appreciate this short, honest, and to the point (our kind of review 😄).
Glad everything arrived on time and lived up to expectations. Sorry about the finger loop tearing, but happy to hear the team already got a replacement headed your way, and that’s exactly how we like to handle things.
Thanks again for the A+++++… we’ll see if we can earn a few more pluses next time 😉
MagBak Team
Exceptional Service and Quality
It takes exceptional service and exceptional quality to convince me to write a review. MagBak hit on both fronts. The charging option for my Tesla is top quality, innovation and elegance. Customer Service went absolutely above and beyond to be both flexible and accommodating in honoring their warranty on my case. They are firmly cemented as my first stop for charging, case, and screen protection accessories.
20 de abril de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Vance,
This genuinely means a lot and thank you for taking the time to write it.
Love hearing the Tesla charger hit the mark for you. That “clean and thoughtful” feel is exactly what we’re going for. And on the case side, I’m really glad our team was able to work with you and make things right. We try to be as flexible as we can, because stuff happens.
Also… writing a review isn’t something people do lightly, so the fact that we earned that from you says a lot. Really appreciate it.
We’ve got your back anytime you need us.
MagBak Team
Customer service is awesome
Customer service is awesome. Any issue ive had they have come thru for me and the case is awesome. Ive had issues with it but with customer service like they have the issues have been resolved and I love the case
20 de abril de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Matthew,
Really appreciate this and thank you. We know things aren’t always perfect, so hearing that our team has been able to step in and get everything sorted for you means a lot.
Glad the case is still a favorite, and even more glad we’ve been able to back it up when needed. That’s exactly how it should be.
MagBak Team
Top-Tier Customer Service & Slim Magnetic Design — MagBak Delivers Even After Warranty
I’ve been using MagBak iPhone cases for over a year now both for myself and my wife and I’m genuinely impressed. What stands out most is their customer service. My wife’s case developed cracks in a few places, and even though it was past the warranty period, I contacted MagBak, sent them photos, and they responded within 48 hours.
They went above and beyond by replacing her case for free. That says a lot about how they value their customers and stand behind their products.
The case isn’t perfect, but the slim design, strong magnetic features, and overall functionality make it an easy choice for me. It feels premium, works great, and the company actually cares after the sale which is rare these days.
Definitely worth buying from MagBak.
20 de abril de 2026
Avaliação não solicitada
Resposta da MagBak
Hey William,
This was such a great read, really appreciate you taking the time to share it.
I’m sorry your wife’s case developed cracks, but I’m glad our team was able to step in quickly and get that sorted for you both. Even when things fall outside the usual window, we always try to do right by our customers, so it means a lot that you noticed that.
Also love that you called out the slim design and strong magnets that balance is something we’ve put a lot of work into. And honestly, the “not perfect, but an easy choice” line… that’s about as real and fair as it gets.
Thanks again for sticking with us (and getting your wife on board too 😄). We’ve got you both covered.
MagBak Team
The best case
The best case. I have had multiple phone cases and this is my favorite hands down. The case is solid, slim, and the features are amazing. Love the magnets on the back and love the finger loop. Great customer service with very prompt response. MagBak customer for life!!!
20 de abril de 2026
Avaliação não solicitada
Resposta da MagBak
Hey Melvin,
“The best case” we’ll take that and frame it 😄 Appreciate you calling out the slim feel, solid build, and those magnets (they really do come in clutch). And the finger loop getting some love too? Perfect.
Really glad our support team came through quickly for you as well that’s just as important to us as the product itself.
MagBak customer for life… we’ll do our best to keep earning that.
MagBak Team
Great quality and customer service!
I have loved these cases through the last couple of phones!
20 de abril de 2026
Avaliação não solicitada
Resposta da MagBak
Hey John,
We love hearing this and thank you for sticking with us through your last couple of phones! It means a lot to know the case quality has kept you coming back, and we’re so glad our customer service has made a great impression too.
Support like this really keeps us going, and we’re grateful to have you with us for the ride.
MagBak Team
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