Clean high quality facility with very helpful staff. Moving in was well coordinated and totally problem free. Kirstie was very helpful when it came to selecting the storage unit we needed. The layout... Ver mais
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Veja o que dizem as avaliações
Lana, RJ and and the rest of the team can't be more helpful. They constantly go out of their way to provide the best possible service. The units and common areas are always well maintained and well... Ver mais
A empresa respondeu
We have used a few storage units in the past and Magenta Storage in Reading has easily been the best. Nathan has been so accommodating and helpful and we cannot thank him enough. Communication has nev... Ver mais
Big shout out to Erin at Nottingham branch for helping us move in last Saturday. We had left it way too late to book temporary storage for my daughters belongings in between rentals whilst studying... Ver mais
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Detalhes da empresa
Sobre Magenta Self Storage
Escrito pela empresa
Discover the Ultimate Storage Solution with Magenta Self Storage
Your go-to partner for secure and hassle-free storage, designed to cater to both personal and business needs. With Magenta, we are your partner offering you more than just storage space – Our commitment to simplicity and transparency sets us apart, proudly offering an extensive range of storage sizes, accompanied transparent prices and our dedicated team on hand to help with all your storage questions.
Join thousands of satisfied customers across the country who have experienced the convenience and reliability of our storage facilities. Whether you're relocating, decluttering, or archiving company documents, Magenta Self Storage has you covered. Our widespread network of storage centers ensures we are always within reach to meet your unique storage requirements.
At Magenta, we prioritize your peace of mind. Our top-tier security measures safeguard your belongings, giving you the confidence to store with us worry-free. Embrace a seamless and organized storage experience, supported by our dedicated team, here to assist you at every step.
Join the Magenta Self Storage community today, and experience storage done right. Trust in our expertise to safeguard your possessions, and let us be your reliable storage partner. Review your Magenta Self Storage experience on Trustpilot and share your thoughts with our ever-growing community of happy customers.
Informações de contato
4,8
Excelente
225 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very efficient op at Stirling Rd
15 de setembro de 2025
Avaliação não solicitada
Resposta da Magenta Self Storage
Dear Alan,
Thank you for your feedback! We’re glad to hear you found everything to be efficient. We appreciate you taking the time to share your experience. And we are so grateful you choose Magenta.
Kind Regards
Lana - Dual Site Manager
A blissful experience!
The facility is relatively new, is clean and well organised.
The staff are extremely helpful and cheerful, we dealt initially with Kirsty who set up the arrangement for us in a very efficient and speedy way, explained everything clearly and concisely and made it all terribly easy. We later dealt with Abdi who sorted me out with the technology which was beyond my capability, his beaming smile and urgency was infectious.
They are a great team
23 de agosto de 2025
Avaliação não solicitada
Resposta da Magenta Self Storage
Dear John,
Thank you so much for your wonderful feedback! We’re delighted to hear that you found the facility clean and well organised, and that both Kirsty and Abdi were able to make your experience smooth and enjoyable. We’re very proud of our team and it’s lovely to see their efforts recognised. We’ll be sure to pass on your kind words to them. Thanks again for choosing us – we’re always here if you need anything.
Kind Regards
Lana - Dual Site Manager
Brilliant facilities
Brilliant facilities, friendly staff (big thanks to RJ, top man), easy to access, clean, tidy and very safe. Good rates especially with promotions, highly recommended
6 de setembro de 2025
Avaliação não solicitada
Resposta da Magenta Self Storage
Dear James,
Thank you for your fantastic review! We’re thrilled to hear you enjoyed our facilities and found the team, especially RJ, so helpful. It’s great to know you felt safe and comfortable, and that our rates and promotions added value. We really appreciate your recommendation!
Kind Regards
Lana - Dual Site Manager
I honestly very rarely write review but 10/10 for Magenta Oxford
I honestly very rarely write review but Magenta Storage Oxford have been above and beyond fantastic from the start. The day I moved in, Jamie handled everything and made it all so smooth and efficient, helping me and my dad as we moved in, even though it was a last-minute booking he got everything ready that day. His help and efficiency made life a lot easier. Everyone I’ve dealt with has been polite and courteous, and I’ve especially appreciated the email interactions with Shah, the manager - he’s always attentive, responsive pleasant, and genuinely helpful. Couldn’t ask for a better experience. This place is located incredibly close to Oxford and I think makes your life so much easier as a student storing things!
Thanks very much,
Stephanie
28 de junho de 2025
Avaliação não solicitada
The best value storage I’ve found
This storage facility is very well priced, and Kirsty on the front desk is very helpful.
15 de agosto de 2025
Avaliação não solicitada
Resposta da Magenta Self Storage
Hi Roger,
Thank you for your review! We’re so glad to hear you’ve found our storage great value and that Kirsty was able to assist you so well. We’ll be sure to share your kind words with her.
Kind Regards
Lana - Dual Site Manager
Great storage place
Great storage place, very convenient and friendly staff 👍
30 de julho de 2025
Avaliação não solicitada
Resposta da Magenta Self Storage
Hi Jack,
Thank you for your kind feedback! We’re so pleased to hear you find our storage convenient and our team friendly. It’s great having you with us.
Kind Regards
Lana - Dual Site Manager
Very good customer service
Abdi, he's very friendly, very polite and very helpful. I came to check something about my unit and needs to do something with it. He helps me a lot about my enquiries and my needs. I asked about other things and he tried his best to help out, which amazed me and very down to earth. He always tried to find an answer and understand my situation rather than declining me straight away. I felt like I'm a valuable customer as well though I don't have lots or big units in the company.
7 de junho de 2025
Avaliação não solicitada
Resposta da Magenta Self Storage
Hi Weng,
Thank you so much for your thoughtful review. We’re delighted to hear how Abdi supported you and made you feel valued — every customer is important to us, no matter the size of the unit. It’s wonderful to know he took the time to listen, understand your situation, and provide the help you needed. We’ll be sure to pass on your kind words to him.
Kind Regards
Lana - Dual Site Manager
Great customer service
I am using Margenta Storage, and my experience was very good! 😊 The storage inits are well organized. The storage is cost effective. And the support from the team was great! Special thanks for Kirsty, the operations and facility manager, for flawless and communication!
18 de julho de 2025
Avaliação não solicitada
Resposta da Magenta Self Storage
Dear Anton,
Thank you for your wonderful feedback! We’re so pleased to hear that you’ve found our storage units well organised, cost effective, and that the team has been so supportive. Kirsty will be especially delighted to receive your kind words — we’ll be sure to share them with her. It’s great to know your experience with Magenta has been such a positive one.
Kind Regards
Lana - Dual Site Manager
Abdi has been very helpful
Abdi has been very helpful. Has clearly explained all the options available at Magenta. He has been quick to respond to any questions. Has acted in a professional manner at all times.
18 de julho de 2025
Avaliação não solicitada
Resposta da Magenta Self Storage
Dear Will,
Thank you for sharing your experience. We’re so pleased to hear how helpful Abdi has been and that he was able to clearly explain your options and support you throughout. We’ll make sure your kind words are passed on to him — feedback like this means a lot to the team.
Kind Regards
Lana - Dual Site Manager
Abdi at the reception is very kind and is ready to help you
At the reception, Abdi is very kind and friendly. The place is clean and tidy, and seems safe. Perhaps it would be improved by extending the access hours.
5 de julho de 2025
Avaliação não solicitada
Resposta da Magenta Self Storage
Hi Juan,
Thank you for your kind review. We’re delighted to hear your comments about Abdi and that you’ve found the facility clean, tidy, and secure. We do offer extended access hours, so if this is something you’d find useful, please get in touch with us and we’ll be happy to provide you with more details.
Kind Regards
Lana - Dual Site Manager
Abdi was a great help when we arrived…
Abdi was a great help when we arrived with our items for storage and we needed to have the system explained to us. He could have sat behind his desk and told us what to do but he went the extra mile and accompanied us up in the lift and to our storage unit.
25 de maio de 2025
Avaliação não solicitada
Resposta da Magenta Self Storage
Hi Paul,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Abdi made your move-in smooth and stress-free. He takes great pride in going the extra mile for our customers, and we’ll be sure to pass on your kind words to him. We really appreciate your feedback and are so pleased to have you storing with us.
Kind Regards
Lana - Dual Site Manager
Avoid Magenta Storage at all cost— aggressive, misleading, and legally careless.
I was told I had 24-hour access (nowhere mentioned in the contract)—then suddenly they denied it, refused to share the recorded call where it was confirmed, and suggested that I was lying. They terminated my contract with 7 days’ notice, causing me over £5,000 in losses (emergency moving, cancelled work, travel).
Staff were aggressive and dismissive. Asking them to follow their own rules was twisted into a “threat.” They refused to investigate properly, ignored my concerns, and sent emails full of legal inaccuracies.
If you care about fairness, the security for your belongings, and professionalism—stay far away.
UPDATE in response to their reply below:
Magenta continues to speak vaguely about “policy” while refusing to acknowledge that I was explicitly told I had 24-hour access. They still won’t release the call recording that confirms this. Their refund — which they now downplay — only came after legal pressure. No apology. No accountability.
They continue to side with their rude, aggressive call center staff over their clients, claiming she acted “outside her working hours.” If that’s true, why did she answer the company’s official phone line at all? That excuse alone says everything.
This is not how a professional company behaves — and if you read their reply below, you’ll see exactly how careless and dismissive this storage company is. Their reply alone is a red flag to stay away.
18 de abril de 2025
Avaliação não solicitada
Resposta da Magenta Self Storage
Dear Hen,
Thank you for your review. While we don’t discuss individual customer cases publicly, we’d like to clarify a few general points about our policies.
Our terms and conditions allow for immediate termination in cases involving illegal or environmentally harmful activity, or serious breaches. We also have a duty of care to protect our customers, their belongings, and the building.
This facility offers extended hours access, but not 24-hour access. This policy is in place as a preventative measure to help reduce the risk of inappropriate or unsafe activity. This is clearly communicated during the on-boarding process.
Regarding your comments about a member of our team, We’re sorry to hear you were dissatisfied, especially as our team member went out of her way to assist you outside of both your allocated access hours and her own working hours.
We’re sorry for the outcome, as we genuinely value all of our customers. However, our duty to maintain a safe and secure environment must come first, and we stand by the actions taken in line with that responsibility.
Kind Regards
Lana – Dual Site Manager
Fantastic Storage Facility – Highly Recommend!
I’m really pleased with my decision to go with Magenta. The location is incredibly convenient—easy to get to and close to the motorway—and the pricing is competitive. Moving everything in was hassle-free, thanks to the variety of trolleys available, which made transporting items of all types much easier. The onsite services, like shredding and boxes, are a great added bonus.
But my main reason for leaving this review is to highlight Helen, who set everything up for me. She has been absolutely amazing—unbelievably accommodating, going above and beyond to help and make the process smooth. She was always available when I needed assistance and was so friendly throughout.
Overall, a great storage facility with outstanding customer service. Highly recommended!
14 de março de 2025
Avaliação não solicitada
Resposta da Magenta Self Storage
Hi James
We really appreciate your lovely review and for choosing Magenta Storage Banbury! We are happy to help out during a busy time and the space enabled you to have a good sort out. We have plenty of trolleys, cages, sack and pallet trucks to make life easier and hopefully take the stress out of moving home and you were able to make good use of the covered loading bays that kept your goods dry in our very British weather!
Happy to hear you made also made use of our shredding service where important documents are shredded on site and you will receive a certificate of destruction for peace of mind shortly, be assured anything sensitive has been disposed of safely and securely.
Our fully stocked box shop has everything you need for having a sort out with all our boxes being double walled and a 20% discount for all our existing customers is a real bonus !
Kerry and i are always here to help with any questions so feel free to pop in!
Helen Tooby
Branch Manager
Magenta Banbury is great
I've been with Magenta Banbury for 2 years. Kerry & Helen have been fantastic and have gone above & beyond numerous times for me. Many thanks ladies!
11 de fevereiro de 2025
Avaliação não solicitada
Resposta da Magenta Self Storage
Always great to see you in reception Abby and we really enjoy our chats over a cup of coffee! Thank you for choosing us at Magenta Storage Banbury and we are pleased to be part of your new small business venture, storing your stock securely in our purpose-built facility.
Hope you manage to make use of our kitchens on all floors for a welcome break! If you ever need to expand you will be able to upsize to a larger unit on any day needed – just pop in and we can accommodate right away.
Thank you for your custom and your kind words
Helen and Kerry
Great local team in St Albans
Great local team in St Albans. Flexible and friendly and never had any issues for 4 months.
Will happily use again.
Steve
15 de janeiro de 2025
Avaliação não solicitada
Resposta da Magenta Self Storage
Hi Steven,
Thank you for taking the time to leave us such a positive review! We're thrilled to hear that you had a smooth and enjoyable experience with our St Albans team. It’s great to know that we were able to meet your needs over the last four months, and we’d be more than happy to assist you again whenever you need storage in the future.
We appreciate your trust in us!
Best,
Lana
Magenta Storage St Albans
Unlike other providers
Unlike other providers, once you choose your location Magenta don't provide you with a quote for storage size but want to harvest your details.
Since they are the end product not a broker putting customers in touch, they have no business doing that. Its not GDPR best practice.
I've been asked by the named firm to provide more details. Gladly.
While they are not alone in the practice of harvesting leads, I went with a storage provider who was up front about the sizes avd prices to expect.
I see no reason why I should provide my details simply to obtain a quote for a standard service and a specific location! That's all I have to add. Thanks!
15 de novembro de 2024
Avaliação não solicitada
Resposta da Magenta Self Storage
Hi George,
Once basic details are provided on the website via the "Get a quote" widget then a quote is provided via the web as well as the option to reserve a unit. We collect certain information to find out what your requirements are and as contact details. This information is not shared between sites once an inquiry has been made.
Details that we collect at this stage are standard across the self-storage industry. Magenta takes GDPR seriously so if you have provided any details and want us to GDPR wipe from our system then feel free to contact us at info@magentastorage.co.uk
Prices and sizes are clearly shown once information has been provided via the get a quote link. In addition if a customer does not want to provide this information we have a live chat option as well as the ability to call to discuss.
Regards,
David
Office Manager
The Banbury branch couldn't have been…
The Banbury branch couldn't have been more helpful from start to finish of my time there!
5 de novembro de 2024
Avaliação não solicitada
Resposta da Magenta Self Storage
Hello Marc
It was a pleasure to have your custom so thank you for choosing us at Magenta Storage which was convenient for you being just off junction 11 of the M40. Really glad we could help out when you needed more space and was able to upsize to a slightly larger unit on request.
Hope your house move ran smoothly and you are now settled in, we understand how stressful this can be, so we are delighted to be of service and help out!
We have excellent introductory deals so please do come back to us in the future if ever needed.
Helen Tooby
Branch Manager
Highly recommend
Quick and easy to set up, shown around facility to choose how big a storage unit we would need, knowledgeable staff, discount to start no hassle with moving into storage and out again. Very smooth transition. No problem with gaining entry out of hours. Highly recommend.
24 de março de 2024
Avaliação não solicitada
Resposta da Magenta Self Storage
Hi Tracey
Many thanks for the 5 STAR review and the recommendation! All our colleagues are experts in Storage and will always find a solution to your storage needs.
We have extended hours available as a standard and also provide 24 hours access on request.
Helen Tooby
Branch Manager
Spotless units and great staff
Staff were incredibly helpful when I inquired about renting a storage unit for a short term duration. Made the process very quick and easy.
Unit itself was spotless and felt very secure with all the different measures in place. I never needed the 24hour access but it was good to know it was available if needed. When I gave notice to quit, again all handled really professionally and refund processed really quickly.
14 de setembro de 2024
Avaliação não solicitada
Resposta da Magenta Self Storage
Hello Wendy
Thank you for choosing Magenta Storage Banbury and we have a wide variety of units such as lockers for small items such as Christmas Presents to larger roller units to house contents of a large home.
We pride ourselves in our cleanliness and always take seriously the care of your items whilst in storage.
Thanks you so much for your review and wish you the best of luck with all future plans
Helen Tooby
Branch Manager
- 5* professional
- 5* professional
- Accuracy and efficiency
- Highly skilled in the field
Mr Nathan Creed, thank you for everything!
4 de setembro de 2024
Avaliação não solicitada
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