Im a new customer, i only made a deposit of £10 and got 4 bonuses! 2 on big bass and 2 on the panda game... something fury? Anyway i won over £300 in the end! The company cant control the spins. Sorry... Ver mais
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Veja o que dizem as avaliações
Magical joke 🤣🤣🤣 This casino is now how put blood pressure Nothing works probably I'm regretting with one welcome bonus Riceve dyfret of course more crrrrrap bonus If I'm complaining s... Ver mais
Having read the previous negative reviews I falsely believed this would have been down to individuals losing financially from this gambling website. I was wrong. I urge you please not to spend any mon... Ver mais
A empresa respondeu
Nothing magical about this site false advertising and got more chance of winning lottery every time you put it on. Like how they respond to good reviews but don't respond to bad reviews probably getti... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Magical Vegas
Escrito pela empresa
Welcome to Magical Vegas Baby! Our Mega-Online Casino never sleeps, we are open 24/7 serving you with a larger than life online gaming entertainment! Magical Vegas is all about the superlatives - our site hosts the hottest online slots, adrenaline-racing live casino games, and table and card games from industry-leading providers including NetEnt, Novamatic, Microgaming and Scientific Games all in the palm of your hand! We’ll spoil you with a welcome bundle to get your heart racing!
Our players' satisfaction is what matters to us! That’s why we have a special loyalty program in place for our regular players. Expect to be rewarded for your loyalty with the best loyalty perks. Our players are pampered with special promotions, bonuses, events and gifts.
Magical Vegas is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we are licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134.
Informações de contato
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Muito Ruim
211 avaliações
Não respondeu a avaliações negativas
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Top up for the fist time tonight didn’t…
Top up for the fist time tonight didn’t receive any bonus also there game are very slow and not very good they call them spin it’s a big joke lol crap site
10 de janeiro de 2020
Avaliação não solicitada
Resposta da Magical Vegas
Hello Tracy,
Thank you for taking the time in writing to Magical Vegas.
We are truly sorry to hear you haven't much enjoyed your experience on our site.
We would much appreciate if you could contact our Support Team via any of the below portals in view of enabling them to review your account accordingly and see how your experience can be enhanced.
Email: support@magicalvegas.com
Phone Number: 0800 279 7342 (Toll Free)
Landline: 0203 770 7188 (Landline)
Regards,
Magical Vegas Team
Thomas was a great help when i spoke…
Thomas was a great help when i spoke with the support team. Extremely polite and resolved my problem extremely quickly.
31 de dezembro de 2019
Avaliação não solicitada
Resposta da Magical Vegas
Dear Dominic,
Hope you are doing well and that you are enjoying your time on the site.
Thank you for this amazing feedback.
Customer satisfaction is amongst one of our priorities and from the feedback you sent, we can note that our Customer Service has met your expectations and this brings us a lot of pleasure.
Thank you again for your comments and wishing you a nice evening ahead.
Regards,
Magical Vegas Team
I was helped by a staff named Baki
I was helped by a staff named Baki, this site is worth it
30 de dezembro de 2019
Avaliação não solicitada
Resposta da Magical Vegas
Dear Abby,
Thank you so much for the feedback.
It is our priority to see that our members feel comfortable an happy while being on the site.
We are pleased to hear that your experience has been a marvelous one and that our Customer Service has been up to your expectations.
Regards,
Magical Vegas Team
I spoke with Jay
I spoke with Jay, what a helpful chap. Very friendly, a great ambassador for your company.
30 de dezembro de 2019
Avaliação não solicitada
Resposta da Magical Vegas
Dear Sam,
Thank you for this very nice review.
It is always a pleasure to read that our customers are satisfied with our services and products.
Do not hesitate to contact us, should you require any assistance.
Regards,
Magical Vegas Team
Resposta da Magical Vegas
Hi there Caroline,
Hope you are well.
It is with great pleasure that we read your lovely comment about our agent Daisy.
We shall definitely make sure she gets your nice feedback.
Wishing you all the best on the games, as always, do not hesitate to contact us back should you need any further assistance.
All the best and good luck!
Best Regards,
Magical Vegas.
Great site and very helpful support.
Great site and very helpful support.
I have been using Magical Vegas for a little while now and find they have a good selection of the slots that I like and run promotions on a regular basis.
I've contacted support a few times for some small problems and they have always been very quick to respond and sorted my problem right away.
I would recommend Magical Vegas.
25 de novembro de 2019
Avaliação não solicitada
Resposta da Magical Vegas
Dear Anthony,
Thank you for taking the time in writing to Magical Vegas . Your feedbacks are highly appreciated and we are happy to have you among us.
We are indeed focused towards customer satisfaction and seeing that we have managed to meet your expectation, can only bring satisfaction to us.
We hope to see you again on the site soon.
Regards,
Magical Vegas Team
Great site, with equally great live support if you need help.
I had to contact live chat recently because I had a slight issue with a promotion. I was connected straight away and had the pleasure of speaking to an extremely friendly advisor named Thomas. He was professional, efficient and took the time to ensure my problem was resolved and that id received all the help I needed. He didn’t keep me waiting for more than a few moments whilst he looked into it and he resolved everything quickly. He was patient whilst I typed my messages, which sometimes takes me a little while lol and he also responded to each of my messages with thank goodness, no sign at all of a pre written script being pasted (which is something I’ve experienced previously with other live help chats, and I absolutely hate that). I’ve really been enjoying the site so I’m reassured that help is there in an instant if needed. All in all I’m very pleased with the service I received and I hope all staff are as pleasant and helpful. Thank you.
6 de novembro de 2019
Avaliação não solicitada
Resposta da Magical Vegas
Hi Elaine,
Thank you for taking the time in writing to Magical Vegas . Your feedbacks are highly appreciated and we are happy to have you among us.
Customer satisfaction has always been one of our main priority and we look forward to enhancing your gaming experience with us.
Your feedback will surely be passed on to Thomas.
We wish you all the best on the site.
Best Regards,
Magical Vegas Team
Great selection of games and good…
Great selection of games and good customer service.
25 de outubro de 2019
Avaliação não solicitada
Resposta da Magical Vegas
Dear Sue,
What a pleasure for us to have such feedback from our members.
We do ensure that our members are always satisfied by providing the latest online games and making sure that out agents are always available for assistance.
Hoping to see you soon online.
Best Regards,
Magical Vegas Team
Had a really good win for first time I…
Had a really good win for first time I won yesterday how long does it take to go in my bank Thankyou beginners look I would say xx
9 de outubro de 2019
Avaliação não solicitada
Resposta da Magical Vegas
Dear Rachel,
We are happy to hear that you are enjoying your journey at Magical Vegas.
Kindly contact our support team so that they can assist you further with your query regarding your withdrawal processing time.
You may give us a call on the below contact numbers:
0800 279 7342 (Toll Free)
0203 770 7188 (Landline)
Or find below the email address where you can send your query:
support@magicalvegas.com
For Live Help to can access this link: https://www.magicalvegas.com/support/
Looking forward to speak to you on Support soon!
Best Regards,
Magical Vegas Team
Jessica very helpful
Jessica very helpful. More free bonuses would be great ;)
1 de outubro de 2019
Avaliação não solicitada
Resposta da Magical Vegas
Hello,
Thank you for taking the time in writing to Magical Vegas
Your feedbacks are highly appreciated and we are happy to have you among us.
Customer satisfaction has always been one of our main priority and we look forward to enhancing your gaming experience with us.
Do not hesitate to contact us, should you require any further assistance.
We wish you all the best on the site.
Best Regards, Magical Vegas Team
Waste of money
Waste of money - £250 deposited, not one feature! I liked a slot game on another site and won loads, tried on this site most I won is about £8, spend your money elsewhere, wish I did lol!
25 de setembro de 2019
Avaliação não solicitada
Resposta da Magical Vegas
Hello Chelsea,
We are really sorry to hear that your experience on our site was not very pleasant. We can totally imagine that being on an unlucky streak is not very enjoyable.
Though the intrinsic nature of the game itself is based on luck, we acknowledge that not winning is not very nice.
Chelsea, in view of attempting to enhance your experience on our site and see how we can help you there, we would much appreciate if you could contact our Support Team.
Indeed, they will promptly assist you.
Thank you and we look forward to hearing from you soon.
Regards,
Magical Vegas Team
They have a brilliant selection of…
They have a brilliant selection of games and the customer care is a huge priority and really do make the effort to resolve any issue promptly
20 de setembro de 2019
Avaliação não solicitada
Resposta da Magical Vegas
Hello Tyler!
Lovely to hear that you are enjoying our sites and games.
Indeed, our customers are of utmost value to us and making you happy makes us happy!
As always, enjoy your favorite games and any assistance you may require, our 24/7 Support Team is ever ready to help!
Thank You,
Magical Vegas Team
Love this site
Love this site.
Think you should give peter on live chat a pay rise 😁😁 very friendly and helpful
19 de setembro de 2019
Avaliação não solicitada
Resposta da Magical Vegas
Hello Rebecca!
Such a nice comment to read. We shall ensure to pass on your message to Peter.
Hope you are doing well and enjoying the site.
We are please to know you enjoy our services and products!
As always, should you require any help, do not hesitate to contact our 24/7 Support Team!
Thank you.
Magical Vegas Team
I love magical Vegas and there great…
I love magical Vegas and there great bonuses and promotion. I've yet to have a big win yet but I feel it coming. I rather spend my hard earned cash on here opposed to other not very nice casino's and the customer care and service is exceptional. 5STARS Well deserved x
16 de setembro de 2019
Avaliação não solicitada
Resposta da Magical Vegas
Hi Koreen!
Thank you for the Magical feedback you have given us - We are glad that you are enjoying your moments on Magical Vegas website!
Crossing my fingers for that big win to come to you!
Our amazing customer service team will always be ready to provide you the smoothest experience you can experience online.
Kind Regards
Magical Vegas Team
I love this site
I love this site, big wins on low stakes the best I have seen, keep it going mv this is now theonly site I play on
5 de junho de 2019
Avaliação não solicitada
Resposta da Magical Vegas
Hi Andrew!
We are glad to hear that you have found your dream site to play on and that we are making magical moments for you!
We are as happy as you are to have you playing with us and of course generating big wins!
Keep the big wins coming by enjoying your games on Magical Vegas website!
Warm Regards
Magical Vegas Team
The website is fixed
The website is fixed.
When you are new the website throws bonuses at you. You win at first and then go to withdraw. Withdrawing takes 36 hours. Which is ridiculous!! The next time I deposited I spent 90 pounds which were my winnings I reversed as it took that long to get it back.. and didn’t get a single bonus. It’s a con.
I am a member of several sites and this is the worst and you can tell it is a deliberate con when you play.
The responsible play function is a joke. You have to ring up to limit your spend. There is no function to set deposit limits online.
The wait time to get your money is so that you reverse your win and when you do.. you get NO bonuses.
DO NOT use this site. I think the positive reviews are fake set up by people affiliated with the site.
I used it once and I won’t be using it again.
23 de maio de 2019
Avaliação não solicitada
Resposta da Magical Vegas
Hello Katrina,
We are sorry to read that your expectation with Magical Vegas was not up to your expectations.
Magical Vegas do take a very serious approach towards responsible gaming and deposit limit can be set by accessing your cashier - Responsible gaming section.
As for our withdrawal policy, you can always refer to our banking section for more information. A player can place a break on their account should they not want to reverse their pending withdrawal and this is only a few clicks away by reaching our Live chat support.
Should you wish to discuss about your account or a potential review of it, our support team operates round the clock.
Warm regards
Magical Vegas Team
Great customer service
Great customer service, a pleasure, most helpful
16 de novembro de 2018
Avaliação não solicitada
Resposta da Magical Vegas
Dear User,
Thank you for taking the time to write us your thoughts.
While we are happy to read from you, we are really eager to know more. What is it that makes you as happy? The service? The games? The promotions? The people? Do let us know.
PS: Our secret goal is to make your experience even more beautiful!
Magical Vegas Team
Nothing magical about this site false…
Nothing magical about this site false advertising and got more chance of winning lottery every time you put it on. Like how they respond to good reviews but don't respond to bad reviews probably getting their own staff to put good reviews. An absolute joke stay well clear they are Thiefs.
13 de novembro de 2018
Avaliação não solicitada
Resposta da Magical Vegas
Dear Member,
Thank you for writing us your thoughts.
While we’re a site regulated and licensed by the Government of the UK, we would like you to be reassured that we take part in no way in any false advertising.
Though, we do understand that never winning takes all the fun away from gambling. But then again, we will reiterate that, coming back to the fact of being licenced by the Government, the very nature of the games we provide is all based on luck, on which we barely have any control.
We’re sorry to read about your unpleasant experience with the site and should there be anything we could help you with, you’re more than welcome to speak to our Live Chat team.
Magical Vegas Team
enjoiy my time on this site
enjoiy my time on this site. Nice choice of games and the service is good too. Keep up the work guys,
3 de setembro de 2018
Avaliação não solicitada
Resposta da Magical Vegas
Dear Member,
Thank you for writing us your words. Reading from you brings us as much joy as having you in our midst does.
Do let us know what you like best on the site, apart from the games! Have you tried our Exclusive games? And Lady Luck Deluxe? If not, you definitely should!
And let us also know how you feel about our Promotions. Would there be anything you want to see next?
Looking forward to speak to you on Support soon!
Magical Vegas Team
Okay site
The first time I played I didn't accept any bonus because I know the wagering requirements are usually high. I lost approx £400. No wins really at all. The second time I went on hesitantly and won over £500. It was pretty much throwing money at me. Went on again and won over another £500. Downsides is the long wait for withdrawals such as the 36 hours pending and not going into paypal account at the weekend. Sometimes games pay out well other times nothing at all. Seems to be from one extreme to the next for me. Alright site.
11 de agosto de 2018
Avaliação não solicitada
Resposta da Magical Vegas
Dear Member,
We thank you for taking the time to write us your thoughts.
Reason that we do understand that not everyone wants to have his winnings bound by terms and conditions of bonuses, even though the pool of people wanting bonus is a significant one, we have made it a must to leave bonuses optional.
And as you might have experienced, winning solely depends on luck and unpredictable as it is, it could strike any time.
When it comes to withdrawing of funds, we would like you to be assured that we have put the pending time in place only due to popular demand; we do have a pool of members who like to reverse bits and pieces of their withdrawal, in the optic of increasing their chances of withdrawing more. Though, now that we understand that you’re not a fan of this feature, we would invite you to contact us when withdrawing so we can provide you with a workaround.
We hope to see you winning even bigger soon.
Magical Vegas Team
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