MagicBreaks Avaliações 3.127

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Just had a look on magic breaks to see if we could afford/logisticlly book a disney trip and got chatting to agent Amanda r !! Omg she was so friendly , helpful and amazing that I've only gone and blo... Ver mais

Avaliado com 5 de um total de 5 estrelas

This will be our second time using Magic Breaks and, yet again, they were fabulous. I spoke to Cheryl numerous times who patiently answered my questions and managed to find me a deal for WDW which bea... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was booking a trip for one of the residents I care for, which can be abit complicated. Leah was a dream to chat to and deal with. She was so patient, understanding, knowledgeable and helpful. Nothi... Ver mais

Avaliado com 5 de um total de 5 estrelas

We have used Magic breaks for our Disney vacation multiple times & wouldn't consider booking any other way! They are always quick to respond to any questions & make it super easy to book & make amendm... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de Viagens
  2. Agregador de viagens

Escrito pela empresa

Whether you want to take the family off to Disneyland® Paris, hang out in the sun in Florida or head off to see Santa in the snow in Lapland, we’re totally dedicated to making that experience that little bit more special, more memorable, more amazing. With a great range of destinations, flexibility and brilliant deals, we don’t do ordinary, we only do magical. Our specialist sales team are on hand 7 days a week, with expert knowledge and advice to assist you in finding your holiday of a lifetime.

MagicBreaks

Escrito pela empresa

Dear Valued Customer,
We're proud to deliver consistently great customer service. If you would like tp speak to us about your booking or discuss any future travel plans we invite you to get in touch with our team on 0330 880 5006, Live Chat, Whats App or Facebook Messenger at magicbreaks.co.uk or by emailing customercare@magicbreaks.co.uk We're available 7 days a week, 364 days a year to ensure you have a magical holiday.
Thank you for choosing MagicBreaks.

Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

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Avaliado com 5 de um total de 5 estrelas

All went very smoothly …

I booked Disney Paris with MagicBreaks and everything worked out really well. I did price everything up independently and didn’t find that MagicBreaks was any more expensive. To me it saved a lot of time by booking everything with the same company. I will definitely use this company again.

24 de outubro de 2025
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for your lovely feedback! We're so pleased everything went smoothy. We look forward to booking your next magical break!

Avaliado com 5 de um total de 5 estrelas

Great Booking

Cheryl was really helpful with all areas of the booking - I had lots of amendments and she was really quick to get to me on all of them. She found me a really great price.

27 de outubro de 2025
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for your great feedback! We're so please Cheryl could assist and find you a great deal!

Avaliado com 5 de um total de 5 estrelas

I could not rate Cheryl any higher

I could not rate Cheryl any higher! I rang at 9.30pm on a Friday night after struggling to find answers to my questions online. Cheryl immediately put me at ease, was personable and friendly and assisted me in booking our family holiday. She had helpful tips and was really clear. Cheryl sent payment links so we could arrange to split the deposit between different people on the trip. Honestly it was seamless! Thank you Cheryl.

24 de outubro de 2025
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for your lovely feedback! We're delighted to hear Cheryl was able to assist and make everything so easy for you!

Avaliado com 5 de um total de 5 estrelas

Smooth and efficient booking

Alex helped me book a Disney Cruise and she was great at discussing everything, answering all my questions, making sure what we were booking was exactly what we wanted. The whole booking process was very smooth and efficient - highly recommend!

1 de outubro de 2025
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for your great feedback! We're delighted Alex was able to offer you a smooth booking experience. We look forward to booking your next magical break!

Avaliado com 5 de um total de 5 estrelas

Great customer service

Amy Stevens was a great help when booking the holiday. She has been really responsive and has made the booking process easy.

I have used MagicBreaks a few times before but the personal contact from Amy has been really appreciated

20 de outubro de 2025
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Resposta da MagicBreaks

Thank you for your kind words! Amy will be thrilled to read this. She is a valued member of the team and we're delighted she made your booking experience so easy!

Avaliado com 5 de um total de 5 estrelas

Seamless booking process

Seamless booking process , options given throughout, everything explained clearly .

19 de outubro de 2025
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Resposta da MagicBreaks

Thank you for your great review! We look forward to booking your next magical break!

Avaliado com 5 de um total de 5 estrelas

I called after needing clarification…

I called after needing clarification after looking at the website. They picked up very quickly and were absolutely brilliant! I spoke to Alex who was helpful, patient and funny and saved me so much money and time in the process . What I would say is they give you advice on things you dont even consider thinking about or asking. Highly recommend!

18 de outubro de 2025
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for your kind words! We're thrilled you have have a good booking experience with Alex's! Your recommendation means a lot to us!

Avaliado com 5 de um total de 5 estrelas

Magic Breaks has never let me down!

I have booked with Magic breaks on more than one occasion due to their fantastic customer service and brilliant low deposits. I booked a trip for Christmas time at Disneyland Paris and I have been provided with such good service from Cheryl, that I have felt compelled to write this review. Nothing has been too much bother for Cheryl, answering all of my questions quickly and clearly. In addition to supporting me with my upcoming Disneyland Paris Trip, Cheryl has put me on a waiting list to book a 2027 Walt Disney World Trip. I have never been let down by Magic Breaks and I would highly recommend them to anyone looking to book a holiday to remember! :)

10 de outubro de 2025
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you so much for your continued loyalty! We're delighted to hear that Cheryl has provided a great service- she is a valued member of our team and will be thrilled to read this!

Avaliado com 5 de um total de 5 estrelas

Excellent service from start until…

Excellent service from start until finish when booking through Magic Breaks. I contacted their helpline as I needed a slightly different booking to what I could do online and Alex was amazing.

12 de outubro de 2025
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you so much for your kind words! We're delighted to hear that you recieved excellent service and that Alex was able to assist with your booking! We look forward to booking your next magical break!

Avaliado com 5 de um total de 5 estrelas

Alex May was extremely helpful

Alex May was extremely helpful, and friendly and prompt today. She assisted with a very last minute booking and she was so efficient. Much appreciated and I can highly recommend Magic Breaks!

8 de outubro de 2025
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for your kind words! We're thrilled you are happy with Alex's service!

Avaliado com 5 de um total de 5 estrelas

I absolutely love Magic Breaks

I absolutely love Magic Breaks. They are great at returning emails and clarifying things. I love them so much, that I would love a job there booking holidays for Dlp. Wahoo.
I recommend this site. It’s easy to navigate.
The pricing is excellent. The freebies are also a nice extra touch. I feel they invented Customer Service. Love this company.

28 de dezembro de 2024
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Resposta da MagicBreaks

Thank you so much for your kind words! Your recommendation means a lot to us! We're delighted to hear that you find our service helpful and easy to use. We truly appreciate your support and hope to help you plan many more magical breaks!

Avaliado com 5 de um total de 5 estrelas

Booking Disneyland Paris…

I recently started a chat with Amanda Rogers to arrange a trip to Disneyland Paris for my children and 10 grandchildren, and she has been absolutely brilliant from start to finish.

Amanda went above and beyond to make the booking process smooth and enjoyable. She offered several different options, as I needed to book five rooms and organise travel from London to Paris. Her patience, attention to detail, and genuine care made all the difference.

Amanda put so much time and effort into ensuring everything was perfect, and I can’t thank her enough. Having a Sales Consultant like Amanda is truly a credit to Magic Breaks. I wouldn’t hesitate to recommend her to anyone planning a magical trip!

7 de outubro de 2025
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for your kind words! Amanda will be thrilled to read this! Your recommendation means a lot us!

Avaliado com 1 de um total de 5 estrelas

Poor customer service if you have already booked

I already have a trip booked and wanted to change the date but it’s near impossible to get through to someone and when you do they take no ownership of your query. No one’s answering the online chat or what’s app and the generic email has a 48 hour turnaround although it seems to be much longer than that! When you do get a response you then respond back to the generic email and have to wait days for another response all whilst the price and availability is changing. Can’t even send a complaint because apparently they are also suppose to be sent to the same email account so there’s literally no point.

6 de outubro de 2025
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for your feedback. We're very sorry to hear about the difficulty you've experienced trying to reach us. Please note that during busy times, our response time may take longer than usual. Please note chasing the same email will put you to the back of the queue. We'd like to look further into this for you - could you please email your Magicbreaks reference and query to customercare@magicbreaks.co.uk ? Thank you for your patience and understanding.

Avaliado com 5 de um total de 5 estrelas

Disneyland Paris…

We decided to book Disneyland Paris next February for our 7 and 4 year old as they have always wanted to go. We thought it would be a great tester ready for Florida in a few years time.

Alex helped us get this booked and she is incredibly friendly and I felt so comfortable talking to her like we had known each other for years. She is very helpful and sounded as excited as me getting this all booked in for us.

Thanks Alex for making it an easy process to get booked. Can't wait till we surprise our boys with this trip on Christmas Day morning!

3 de outubro de 2025
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for your great feedback! Alex will be happy with read this! We hope you and your family have a magical time!

Avaliado com 5 de um total de 5 estrelas

Alex May- thank you so much for helping…

Alex May- thank you so much for helping us secure a booking. Alex was very supportive, informative and efficient. She helped me book a trip which I was not sure to book alone.
Thanks so much! Highly recommended

30 de setembro de 2025
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for your great feedback! We're thrilled you are happy with Alex's service!

Avaliado com 5 de um total de 5 estrelas

Alex May has been phenomenal in helping…

Alex May has been phenomenal in helping us get sorted for our holiday, the booking was quick, well laid out and nothing was too much hassle. Alex stayed in touch and answered questions quickly. Overall great experience

1 de outubro de 2025
Avaliação não solicitada
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Resposta da MagicBreaks

Thank you for your great feedback! Alex will be thrilled to read this!

Avaliado com 5 de um total de 5 estrelas

Always the best service

So quick to respond to an email enquiry and managed to get us a princess dining reservation even though it’s only 4 weeks until we arrive.

Always have great customer service and such an easy booking process too. The Disney magic starts from the minute you book

27 de setembro de 2025
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Resposta da MagicBreaks

Thank you for your kind words! We're pleased we could help with booking your magical extras!

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