Absolutely disgusting customer service retuned a faulty pair of boots on Saturday to be told I would receive a phone call on the Monday(Didn’t). I called them instead and was told they get hold of any... Ver mais
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Veja o que dizem as avaliações
Absolutely fabulous experience. First time customer at Griggs, I even checked on Trust Pilot before buying. My Joules Dressing Gown was £15 less than the Joules site. I was reassured by the reviews on... Ver mais
A empresa respondeu
Ordered previously from an online company who let me down terribly. After three weeks admitted parcel lost. Ordered again from Griggs and delivered next day . Product service cost all exceptional . Th... Ver mais
A empresa respondeu
Amazing service, my muck boots not only arrived in super fast time, they were also significantly cheaper than ANYWHERE else. After being let down on countless occasions by apparently reputable compan... Ver mais
A empresa respondeu
4,0
Muito Bom
492 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Dreadful attitude to customer service
I have just come off the phone enquiring about delivery of an item. The woman I spoke to was unhelpful and dismissive. Sounded bored and disinterested. Very flippant. Once the item arrives (hopefully) I shall not be using them again.
25 de novembro de 2022
Avaliação não solicitada
Resposta da Magrigg
Good Morning Barbara Anderson
Thank you for taking the time to leave us a 1* review.
I am sorry to read that you feel you haven't received such poor customer service. It is never our intention for any of our customers to feel that way.
We are very fortunate to have a very hard working, dedicated team to answer all enquiries to the best of their abilities & at this time of year especially, it can be challenging. I really hope your item is delivered to you soon, please do not hesitate to get in touch if it doesn't & I will do my very best to assist.
Kindest Regards
Sharon.
Very unreliable and they will steal your money.
I waited in for my parcel to arrived only later find out it had been delivered else where. The company has been so unprofessional and i want my money back.
11 de novembro de 2022
Avaliação não solicitada
Resposta da Magrigg
Good Afternoon Dominic Schofield
Thank you for taking the time to leave us a 1* review.
I am so sorry to read that you feel you have received such appalling service. However After looking into to you order & speaking to my colleague who I believe you spoke to you on Sunday, the upmost has been done to try & assist you. I do agree that your parcel being delivered by our chosen courier company to another address is extremely annoying, but my colleague has been working with them in trying to retrieve your parcel to get it redirected to you & an investigation has been opened. As soon as we have any further information we will of course been in touch straight away.
Kindest Regards
Sharon.
Had amazing service from Sharron at MA…
Had amazing service from Sharron at MA Grigg. Best price around for Barbour Stravia coat. Service was second to none and to boot the Barbour coat is just brilliant. Long warm and water proof.
14 de novembro de 2022
Avaliação não solicitada
Resposta da Magrigg
Good Afternoon S Taylor
Thank you so much for taking the time to leave us a 5* review.
It was my absolute please to be able to help you, we look forward to you shopping with us again in the future.
Kindest Regards
Sharon.
I would recommend, good service!
I bouggt a pair of Hunter wellies just over 1 year ago. Got a great price, free delivery, good updates, no hassle.
Wellies ended up being faulty one year later and covered by the 2 year guarantee. No problem exchanging them for a new pair once fault was confirmed. Free exchange too.
My experience has been great both times. I would recommend.
13 de novembro de 2022
Avaliação não solicitada
Resposta da Magrigg
Good Afternoon Chris
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the future.
Kindest Regards
Sharon.
2 years of shopping online with MAGrigg…
2 years of shopping online with MAGrigg and every time they either impress me with stock , price or great customer service. Well done . Great service.
11 de novembro de 2022
Avaliação não solicitada
Resposta da Magrigg
Good Morning Richard Howells
Thankyou for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the future.
Kindest Regards
Sharon.
Great service
Great service. Stocked a product I couldn’t find elsewhere and delivered next day, hassle free.
10 de novembro de 2022
Avaliação não solicitada
Resposta da Magrigg
Good Morning Sharon Davies.
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
I am a new customer of MA Grigg
I am a new customer of MA Grigg. Service and speed of delivery has been great. I will definitely buy again.
9 de novembro de 2022
Avaliação não solicitada
Resposta da Magrigg
Good Morning Steve Cooke
Thank you for taking the time to leave us a 5* review.
We are so pleased to hear that you are happy with the service you have received & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Not impressed with service.
8 de novembro de 2022
Avaliação não solicitada
Resposta da Magrigg
Good Morning Roy Fewster
Thank you for taking the time to leave us a 2* review.
I am sorry to hear you are unhappy with the service you received, I am only able to see one order under your name, but without anymore information I am unable to help any further at this time. I would however be more than happy to discuss this with you through the email address provided.
sharon@magrigg.co.uk
Kindest Regards
Sharon.
Excellent service from start to end
I am so impressed with the whole service, I hadn’t used this company before .
Everything was so easy from ordering to delivery.
I ordered my daughter some hunter wellies and they arrived by DPD within 2 days of ordering.
Would definitely recommend this website.
7 de novembro de 2022
Avaliação não solicitada
Resposta da Magrigg
Good Afternoon Kiley Thompson
Thank you for taking the time to leave us a 5* review.
We are so pleased to hear you are happy with the order & the delivery service you received. We look forward to you shopping with us again soon.
Kindest Regards
Sharon.
Marvellous first order, definitely won't be the last
First ever time of ordering from MAGrigg. Super experience - ordered Saturday morning, delivered Sunday morning. Not only that but the prices are more than competitive. My chosen items were cheapest online here, even cheaper than A..zon! I will be back!
6 de novembro de 2022
Avaliação não solicitada
Resposta da Magrigg
Good Afternoon Linda
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Very happy
Very quick delivery, all items delivered as expected, I am super happy with my purchase. It's great that you can get discounted items that are out of stock elsewhere
6 de novembro de 2022
Avaliação não solicitada
Resposta da Magrigg
Good Morning Julia Zuzanna
Thank you for taking the time to leave us a 5* review.
We are so pleased to hear that you are happy with your purchase & the delivery service that was provided.
We look forward to you shopping with us again soon.
Kindest Regards
Sharon.
So far so good!
So far so good! I have ordered a couple of goods for a birthday present, everything arrived well packaged in 24h.
Really good quality and hopefully I got the right size!
4 de novembro de 2022
Avaliação não solicitada
Resposta da Magrigg
Good Afternoon
Thank you for taking the time to leave us a 5* review.
I am so pleased to hear that you are happy with the service you have received so far, please do not hesitate to get in touch If I can help with anything else.
Kindest Regards
Sharon.
Great!
First time ordering from Griggs, went a bit mad and ordered 3 Barbour jackets then 2 pairs of Hunter wellies. All dispatched very quickly. I returned 1 jacket and 1 pair of boots, both of which were processed in good time. I had a query re one return and received a reply in a matter of hours. Only small issue, but would have been good to be able to put both returns into one package and save on postage but as from separate orders it seemed there was only an option to do each individually (Maybe another way I missed) That said, what is £3.50 when they have the best prices around..and trust me, I can browse for hours. Wouldn't hesitate to buy again. Thank you
1 de novembro de 2022
Avaliação não solicitada
Resposta da Magrigg
Good Afternoon Lorraine Reeves
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to shopping with us again in the near future.
Kindest Regards
Sharon.
Extremely disappointing service
Extremely disappointing service. Delivery slow and items missing. Still waiting for an item ordered last month that was to be a birthday gift. Would sadly not recommend or use again.
19 de outubro de 2022
Avaliação não solicitada
Resposta da Magrigg
Good Morning Carley
Thank you for taking the time to leave us a 1* review.
I am so sorry to read of your disappointment with the slow delivery & missing items from your order. I would most certainly like to be able to resolve this for you if I may, but unfortunately without your full name & an order number, I am unable to locate you. Could you possibly email me on the address provided & I will do my very best to help.
Sharon@magrigg.co.uk.
Kindest Regards
Sharon.
Great Service
Great service, Great prices and Quick delivery. They sell great Barbour Jackets at good prices
27 de outubro de 2022
Avaliação não solicitada
Resposta da Magrigg
Good Morning Iain Murray
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated, & we look forward to you shopping with us again in the future.
Kindest Regards
Sharon.
Amazing service
Amazing service, my muck boots not only arrived in super fast time, they were also significantly cheaper than ANYWHERE else. After being let down on countless occasions by apparently reputable companies, this was a breath of fresh air. Thank you! I'll be back x
16 de outubro de 2022
Avaliação não solicitada
Resposta da Magrigg
Good Morning Natalie Cramer Zenios
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping again with us in the future.
Kindest Regards
Sharon.
Excellent Sale Prices & Free Express Delivery
Used M A Griggs a couple of times online. They had the best sale prices for Barbour wax jackets plus a free express one-day delivery. Excellent! Highly recommended.
12 de outubro de 2022
Avaliação não solicitada
Resposta da Magrigg
Good Morning Robert G
Thank you for taking the time to leave us a 5* review.
We really appreciate your kind comments & look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
MA Grigg Barbour Women's Hebden Waterproof Jacket
Hi! My experience with MA Grigg has been really positive! I ordered a Barbour waterproof jacket in Elderberry colour, size 10, however when the jacket arrived - it was quite smallish. It's good that MA Grigg have a really efficient exchange system. I returned my jacket with the label attached and asked for it to be exchanged for size 12. I received my new jacket just one week later and it is perfect! I'm really enjoying wearing it! And MA Griggs personnel have been really helpful and attentive to my request. I would recommend Barbour Women's Hebden Waterproof Jacket to all ladies - it's an excellent price and quality and it costs much less that on Barbour or House of Bruar website! Thank you MA Grigg!
5 de outubro de 2022
Avaliação não solicitada
Resposta da Magrigg
Good Morning Yelena Legoshina
Thank you for taking the time to leave us a 5* review.
We really appreciate your kind comments & are so pleased to hear you are happy with your purchase, we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Fastest Delivery I've Ever Had !
I generally review companies on Google & Trustpilot prior to placing an order, and in this instance it all seemed pretty good, so I placed an online order for some Berghaus Walking Boots at approximately 3.00pm Thursday, and by 1.30pm Friday (Less than 24 hrs later) they had arrived …… the speed at which these arrived was nothing less than incredible, I’m convinced I saw smoke coming from the box because it had travelled just short of 400 miles at breakneck speed ! …… Now that it what I call speedy service, and I certainly won’t be hesitating to order again.
30 de setembro de 2022
Avaliação não solicitada
Resposta da Magrigg
Good Morning Paul
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon
Terrible service on this occasion.
Terrible service on this occasion. I received the wrong size for a jacket and requested an exchange. The jacket was returned and it appeared one was sent out with dpd. I received no communication about this and missed the delivery. I've tried to rearrange the delivery with DPD who stated they'd returned it to Griggs. I've then contacted Griggs who have responded today to state the jacket is not in stock. For the pleasure of waiting a month for the correct item, I've been left shortchanged with the adjustment fee on the refund. Poor service from both Griggs and DPD.
Update - I was contacted by Kim who was very helpful in trying to resolve the issue, but unfortunately stock had run out. I received a full refund. So thanks for trying to resolve.
28 de setembro de 2022
Avaliação não solicitada
Resposta da Magrigg
Good Morning Rich,
Thank you for taking the time to leave us 1* review.
I am so sorry to read that you firstly received the incorrect sized jacket and then to have delivery problems with DPD, it is never our intention for these things to happen. I would be more than happy to try & rectify this for you. Please do not hesitate to get in touch on the email address provided. kim@magrigg.co.uk
Kindest Regards,
Kim
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