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Veja o que dizem as avaliações
Ich wollte ein Kleid retournieren, weil eine Naht an einem neuen Kleid gerissen ist und habe Maison Hotel mehrfach angeschrieben und nie eine Antwort erhalten. Schade!
A empresa respondeu
I have never bought fashion items online before; this was my first time, and I chose Maison Hotel—it turned out to be a great decision! I am super happy.
A empresa respondeu
Very nice designs and pretty fabrics but, considering the price, I was surprised at the poor quality of the fabric, the poor craftsmanship and completely wrong sizing. Both shirts I bought were way to... Ver mais
A empresa respondeu
3,5
Bom
134 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Service de remboursement en dessous de…
Service de remboursement en dessous de tout. Maison hôtel sous traite la gestion de ses retours à Rever. Après plus d’un mois d’attente , je n’ai toujours pas reçu mon argent de retour… je ne commanderai plus en ligne, dommage car j’aime beaucoup les habits confectionnés par cette marque (pantalons bien coupés)
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da Maison Hotel
Merci beaucoup pour votre message, et nous sommes vraiment désolés pour cette attente — nous comprenons à quel point cela peut être frustrant. Il est très important pour nous que tous les remboursements soient correctement traités, et nous souhaitons nous assurer que le vôtre soit résolu le plus rapidement possible, en cas de problème dans le processus avec REVER. Pourriez-vous nous écrire à info@maisonh.com avec votre numéro de commande afin que nous puissions faire un suivi personnalisé du cas ?
Nous vous remercions également pour vos mots sur nos pièces — cela nous touche beaucoup.
Toujours avec Love&Laugh <3
— L'équipe de Maison Hotel
-------------------------------
Thank you for your message, and we're truly sorry for the wait — we understand how frustrating this can be. It is very important to us that all refunds are properly processed, and we want to make sure yours is resolved as quickly as possible, in case there has been any issue with the REVER process. Could you please write to us at info@maisonh.com with your order number so we can follow up personally?
We also appreciate your kind words about our designgs — that means a lot to us.
Always with Love&Laugh <3
— The Maison Hotel Team
Poor sizing control and returns process designed to frustrate.
When you know customers are dissatisfied with the quality, sizing and returns process and you just keep doing the same thing over and over because hey, you are still making money. Purchased a dress for over $400 (a rare spend), followed the recommendation to size up. The dress fit everywhere but the bust: you would need to have a completely flat chest for this MEDUIM dress to fit. I am a B cup! Also, the loops for the buttons were so small I almost injured a finger trying to do them up over my tiny boobs. Went to exchange and realised that it was over the 15 DAY returns period, and also that it would cost me about $55 AUD to return it, with no guarantee that a larger size would fit. Very disappointing. Think of the customers just a little.
1 de janeiro de 2026
Avaliação não solicitada
Resposta da Maison Hotel
Dear Michelle, thank you for sharing your experience so openly, and we're truly sorry for the frustration this has caused. We have a size guide on our website that may help guide you in choosing the right size for future orders: maisonh.com/pages/copy-of-size-guide-ss26. Our design team puts great care into the fitting process to ensure our garments are sized correctly. In any case, we take your comments on board and will use them to keep improving. We would really appreciate it if you could write to us at info@maisonh.com with your order number so we can follow up in detail and explore whether we can make an exception regarding the returns period.
Always with Love&Laugh <3
— The Maison Hotel Team
Poor quality- avoid
Had a shirt bought for me as a birthday gift. The quality is really poor- threads hanging out from all over the seams and the material feels like it will fall apart after one wear. IReally disappointing for the high price tag. Won't be buying anything from here and would recommend others not to. Such a shame as the designs are lovely.
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Maison Hotel
Dear Sarah, thank you for your feedback, and we're truly sorry to hear that the shirt didn't meet your expectations. What you describe is not the standard we hold ourselves to, and we'd genuinely like to look into your case. We put great care into the selection of our materials and production processes, prioritising natural fabrics whenever possible, and comments like yours help us stay attentive and keep improving. Please don't hesitate to reach out at info@maisonh.com with your order number so we can find the best solution for you.
Always with Love&Laugh <3
— The Maison Hotel Team
I bought a dress which never arrived…
I bought a dress which never arrived and the QR code for SHOP didn't work. there was no way to track or trace and the company did not respond to emails or answer their ones. Avoid at all costs and I am still waiting for a refund
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Maison Hotel
Dear Lucinda, thank you for bringing this to our attention, and we're truly sorry for the experience you've had. We want to resolve this for you as quickly as possible — it is very important to us that all orders and refunds are properly handled. Our team always responds to emails, so it's possible our reply ended up in your spam folder. Could you please check your spam folder and reach out to us at info@maisonh.com with your order number? We will look into this and make sure it gets sorted.
Always with Love&Laugh <3
— The Maison Hotel Team
The parcel arrived very fast
The parcel arrived very fast. I had to change my dress because it was too big. I followed the process to return it and have a new one, which was very easy, and the new dress arrived on the third day. That's good work!
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Maison Hotel
Dear Prem, thank you so much for your kind words! We're really glad the exchange process was smooth and that your new dress arrived so quickly. That's exactly the experience we want to offer every customer.
Always with Love&Laugh <3
— The Maison Hotel Team
Mein neues Lieblingskleid
Die Marke war eine Zufallsentdeckung. Und bei den tollen Fotos konnte ich nicht widerstehen und habe gleich ein Kleid bestellt. Die Lieferung war sehr schnell und das Kleid ist jetzt wohl mein neues Lieblingsteil! Zu den Größen - in den Artikelbeschreibungen steht jeweils, ob die Kleider eher groß oder klein ausfallen. Ich habe gemäß Empfehlung eine Nummer größer bestellt und das passt perfekt.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Maison Hotel
Vielen Dank für deine wunderschönen Worte — es freut uns sehr, dass der Zufallsfund so eine glückliche Entdeckung war! Und es ist toll zu hören, dass der Größenhinweis in der Artikelbeschreibung geholfen hat — genau dafür ist er da. Wir hoffen, dass dein neues Lieblingsteil noch viele schöne Momente begleitet.
Immer mit Love&Laugh <3
— Das Maison Hotel Team
-------------------------------
Thank you so much for your lovely words, Katja — we're really glad that a chance discovery turned into such a happy find! And it's great to hear that the sizing guidance in the product description was helpful — that's exactly what it's there for. We hope your new favourite piece brings you many wonderful moments.
Always with Love&Laugh <3
— The Maison Hotel Team
I really wish I’d paid attention to the…
I really wish I’d paid attention to the reviews. The quality doesn’t come close to justifying the price. I bought two shirts at £110 each, and both the materials and fit are very poor. Had I seen them in a high-street shop or market stall, I wouldn’t have expected to pay more than a quarter of the price.
It’s especially disappointing because the clothes look beautiful on the website. To make matters worse, returning them cost me an additional £20. Overall, a very frustrating experience.
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Maison Hotel
Dear Louise, thank you for sharing your feedback, and we're truly sorry the experience was so frustrating. We put great care into the selection of our materials and production processes, prioritising natural fabrics whenever possible, and comments like yours help us stay attentive and keep improving. If you'd like to discuss your case further, please don't hesitate to reach out at info@maisonh.com with your order number.
Always with Love&Laugh <3
— The Maison Hotel Team
Worst craftmanship I have ever seen
Worst craftmanship I have ever seen. Did not get to use the trousers once, because the item probably had been stores in a humid warehouse and disintegrated in both seams and fabric immediately.
11 de janeiro de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Dear Kunde, thank you for bringing this to our attention — we're truly sorry to hear about your experience. What you describe is absolutely not the standard we hold ourselves to, and we'd really like to look into this in detail. Please contact us at info@maisonh.com with your order number so we can find the best solution for you.
Always with Love&Laugh <3
— The Maison Hotel Team
Obschon ich nicht in einem EU Land…
Obschon ich nicht in einem EU Land lebe, war der Rückgabeprozess sehr unkompliziert und einfach. Ich bin sehr zufrieden mit dem Kundenservice von Maison Hotel.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Liebe Claudia, vielen Dank für deine netten Worte! Es freut uns sehr zu hören, dass der Rückgabeprozess trotz deines Wohnorts außerhalb der EU reibungslos und unkompliziert verlaufen ist. Wir sind immer bemüht, unseren Kundinnen — wo auch immer sie sich befinden — den bestmöglichen Service zu bieten.
Immer mit Love&Laugh <3
— Das Maison Hotel Team
-------------------------------
Dear Claudia, thank you so much for your kind words! We're really glad to hear that the return process was smooth and straightforward, even from outside the EU. We always strive to offer the best possible service to our customers, wherever they are.
Always with Love&Laugh <3
— The Maison Hotel Team
Marca top
Marca top, en calidad y diseño, además de ofrecer un servicio excelente!
9 de janeiro de 2026
Avaliação não solicitada
Resposta da Maison Hotel
Querida Esther, ¡muchas gracias por tus palabras! Nos alegra mucho saber que tanto la calidad y el diseño como el servicio han estado a la altura. Comentarios como el tuyo son los que nos inspiran para seguir adelante.
Siempre con Love&Laugh <3
— El equipo de Maison Hotel
---------------------------------
Dear Esther, thank you so much for your kind words! We're really glad to hear that the quality, design and service all hit the mark. Comments like yours are what keep us going.
Always with Love&Laugh <3
— The Maison Hotel Team
Velocissimi e precisi
Acquistata una giacca della misura sbagliata, chiesto e ottenuto il cambio in tempi brevissimi nonostante il periodo natalizio e senza dover accedere a pagamenti o rimborsi.
4 de janeiro de 2026
Avaliação não solicitada
Resposta da Maison Hotel
Caro Angelo, grazie mille per le tue parole! Siamo davvero contenti che il cambio sia andato liscio e veloce. È esattamente l'esperienza che vogliamo offrire a tutti i nostri clienti.
Sempre con Love&Laugh <3
— Il team di Maison Hotel
----------------------------------
Dear Angelo, thank you so much for your kind words! We're really glad the exchange went smoothly and quickly. That's exactly the experience we want to offer all our customers.
Always with Love&Laugh <3
— The Maison Hotel Team
Awful quality
Great designs, but unfortunately the quality is not as depicted in the photos and definitely not worth the price.
29 de dezembro de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Dear Yasmin, thank you for your feedback — we're glad the designs caught your eye. We're sorry to hear that the quality didn't live up to your expectations. We put great care into the selection of our materials and production processes, prioritising natural fabrics whenever possible. Comments like yours help us stay attentive and keep improving, and we genuinely appreciate you sharing them.
Always with Love&Laugh <3
— The Maison Hotel Team
Never received a refund for over $500 of merchandise
I purchased a dress and jacket over $500 and returned both they use some 3rd party Co for refunds Revor and they never issued me a refund, I've tried contacting but only get an automated response that says I've been refunded, but I have never received. Its very frustrating there is no phone number to call and only email. I will never purchase from this online retailer again. Big ripoff!!! I've tries contacting both no response.
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Dear Lisa, thank you for bringing this to our attention, and we're truly sorry for the frustration this situation has caused. It is very important to us that all refunds are properly processed, and we want to make sure yours is resolved as quickly as possible, in case there has been any issue with the REVER exchange process. Please contact us directly at info@maisonh.com with your order number and we will look into this and make sure it gets sorted.
Always with Love&Laugh <3
— The Maison Hotel Team
Retoure
Retoure
Nachdem die bestellte ärmellose Jacke leider zu klein war und ich ein Loch in einer der Taschen bemerkte, schrieb ich Maison Hotel und machte sie auf die Beschädigung aufmerksam. Das Unternehmen bedankte sich bei mir und schickten mir die gleiche Bestellung, eine Nummer größer, unverzüglich wieder. Alles verlief ohne Probleme, schnell und freundlich!
16 de dezembro de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Liebe Doris, vielen Dank für deine netten Worte! Es freut uns sehr zu hören, dass alles schnell und reibungslos verlaufen ist. Genau das ist die Erfahrung, die wir uns für alle unsere Kundinnen wünschen — aufmerksam, unkompliziert und herzlich.
Immer mit Love&Laugh <3
— Das Maison Hotel Team
-------------------------------
Dear Doris, thank you so much for your kind words! We're really glad to hear that everything went quickly and smoothly. That's exactly the experience we want every one of our customers to have — attentive, straightforward and warm.
Always with Love&Laugh <3
— The Maison Hotel Team
Schade
Also ich war erst etwas skeptisch, zu bestellen, war aber von der neuen Kollektion so angetan und dachte, dass ich der Marke eine Chance gebe. Ich habe verschiedene Oberteile vor allem Blusen und eine Hose bestellt. Die Lieferung war prompt.
Aber was soll ich sagen? Die Qualität ist wirklich unterirdisch. Die Bilder sehen sehr hochwertig aus und man denkt man bekommt für diesen Preis (teilweise 140 € für eine Bluse) auch gutes Material und eine gute Stoffqualität . Leider musste ich feststellen, dass die Qualität eher die von Primark entspricht. Der Stoff ist dünn, riecht komisch und hat gar keine Form. Alle wundervollen Blusen, die im Internet so schön aussah seine Realität einfach nur billig und nicht wertig aus. Was für diesen Preis sehr schade ist. Das trage Gefühl ist ebenfalls nicht gut. Man merkt einfach minderwertige Qualität. Deswegen habe ich alle Sachen wieder zurückgeschickt. Die Retoure lief eigentlich schnell und problemlos. Man muss allerdings den Rückversand zahlen ungefähr zehn Euro.
Sehr schade, da mir das Design und der Look diesen Winter sehr gefallen hat. Aber nicht für diesen Preis zu dieser unterirdischen Qualität. ( Ich nähe selbst seit Jahren und kenne mich mit Stoff sehr gut aus. )
Schade !!!
13 de dezembro de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Liebe Maggy, vielen Dank, dass du dir die Zeit genommen hast, dein Feedback zu teilen — und dass du unserer Marke eine Chance gegeben hast. Es tut uns aufrichtig leid, dass die Qualität nicht deinen Erwartungen entsprochen hat. Wir legen größten Wert auf die Auswahl unserer Materialien und Produktionsprozesse und setzen dabei wann immer möglich auf natürliche Stoffe. Rückmeldungen wie deine helfen uns, noch aufmerksamer zu sein und uns weiter zu verbessern — dafür sind wir dir wirklich dankbar. Wir freuen uns, dass die Retoure problemlos verlief.
Immer mit Love&Laugh <3
— Das Maison Hotel Team
------------------------------
Dear Maggy, thank you for taking the time to share your feedback — and for giving our brand a chance. We're truly sorry to hear that the quality didn't meet your expectations. We put the greatest care into the selection of our materials and production processes, prioritising natural fabrics whenever possible. Feedback like yours helps us be even more attentive and keep improving — and for that we're genuinely grateful. We're glad the return process went smoothly.
Always with Love&Laugh <3
— The Maison Hotel Team
Très satisfaite du site Maison Hotel
Très satisfaite du site Maison Hotel : rapidité d'envoi impressionnante, même lors d'echanges... Et en plus, toutes leurs collections sont belles !
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Merci beaucoup Dominique pour ce beau message ! Nous sommes ravis que l'expédition ait été à la hauteur, même lors d'échanges — nous faisons de notre mieux pour que tout se passe vite et sans complications. Et ça nous fait vraiment plaisir que les collections vous plaisent autant.
Toujours avec Love&Laugh <3
— L'équipe de Maison Hotel
--------------------------------
Thank you so much Dominique for your lovely message! We're really glad the shipping met your expectations, even for exchanges — we always do our best to make things quick and smooth. And it means a lot to hear that you love the collections.
Always with Love&Laugh <3
— The Maison Hotel Team
Love the brand but size of garments would be brilliant
I’ve bought 2 dresses which I absolutely love, fab design and great quality, perfect fit. I love the brand. However, 4 stars because the sizing is difficult and when I emailed to get a clarification on the size of dress that I really like I didn’t get a reply, still waiting - I wanted to get an idea if it was on the looser side. The sizing is not always accurate and can be very small. And having to pay upwards of £13.00 to send it back if fit is not right is not great
- I was reluctant to buy from the website. Giving a garment size is just the best.
7 de dezembro de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Thank you so much for your kind words about the designs and quality — it means a lot to us. Just so you know for future orders, we have a size guide on our website that may help: maisonh.com/pages/copy-of-size-guide-ss26. We're sorry to hear you didn't receive a reply to your email; our customer care team always responds, so it's possible it ended up in your spam folder (our email is info@maisonh.com) — feel free to check it and we can pick up the conversation from there.
In any case, we take note of all your comments regarding sizing and return shipping costs to keep improving.
Always with Love&Laugh <3
— The Maison Hotel Team
Siamo fan da due anni: stile, eleganza, qualità e servizio clienti
Sia io che mia moglie siamo fan di Maison Hotel da un paio d’anni, servizio pre e post vendita superlativo.
Hanno veramente a cuore i loro clienti.
Stra consigliato!
26 de novembro de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Grazie mille per le tue parole — fa davvero piacere sapere che sia tu che tua moglie siete con noi da due anni. Ci mettiamo cura in ogni dettaglio, e sentire che lo percepite è la miglior conferma che possiamo ricevere.
Sempre con Love&Laugh <3
— Il team di Maison Hotel
---------------------------------
Thank you so much for your words — it's really lovely to know that both you and your wife have been with us for two years. We put care into every detail, and hearing that you feel it is the best confirmation we could ask for.
Always with Love&Laugh <3
— The Maison Hotel Team
Snel geleverd en mooie producten
Bestelling is snel geleverd, producten zijn mooi van kwaliteit en bij retour is de verwerking en teruggave netjes en snel geregeld. Erg prettig!
28 de novembro de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Vielen Dank für Ihre Nachricht Desiree! Es freut uns sehr zu hören, dass Ihre Bestellung schnell angekommen ist, die Qualität der Produkte gefallen hat und die Rücksendung sauber und zügig abgewickelt wurde. Wir schätzen Ihr Feedback wirklich sehr.
Always with Love&Laugh <3
— Das Maison Hotel Team
---------------------------------
Thank you so much for your message, Desiree!. We’re really happy to hear that your order arrived quickly, that you enjoyed the quality of the products, and that the return process was smooth and fast. We truly appreciate your feedback.
Always with Love&Laugh <3
— The Maison Hotel Team
Not great quality for price but worse…
Not great quality for price but worse the return!
So expensive . Compounded by complicated and unhelpful.
14 de novembro de 2025
Avaliação não solicitada
Resposta da Maison Hotel
Thank you for sharing your feedback, Caroline. We’re really sorry to hear that the quality didn’t meet your expectations and that the return process felt complicated — that’s not the experience we want our customers to have. If you could share your order number with us, we’d be happy to review what happened and see how we can make things right. You can always reach us at info@maisonh.com
Always with Love&Laugh <3
— The Maison Hotel Team
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